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PYMLscape
05-04-2005, 11:43 AM
Hi! We're new to the forum. For twelve years, we had a wonderful wealthy older lady as a customer. She became almost like a relative to my husband and I. We went from just landscaping to caretaking the whole property, inside and out. We also began working for the daughter and SON-IN-LAW, who drove us crazy with his moodiness and slow paying. Sometimes we would not see a check for a month. They were always in a hurry to have the work done, though. For years, we've wanted to drop him like a hot potato, but were not sure if it would affect our other client. I think he knew that and took advantage of it.

Now the older lady has moved to a condo :cry: .

We've already waited over a week for his next check to arrive. Should we dump him now (I don't think his wife even knows how slow he pays).

How do you all deal with SLOOOOOW payers????
Thanks!

kc2006
05-04-2005, 12:17 PM
now that the old lady's gone get rid of him if he's that big of a pain.

Toy2
05-04-2005, 12:21 PM
Welcome to Lawnsite........being new to this game, and reading other posts about this same thing.....drop him fast, he should get the hint, if he wants to come back, make him pre-pay you for your services.....life is to short to deal with dumba$$'s! Just my 2cents! :)

QualityLawnCare4u
05-04-2005, 02:14 PM
Hello, and wecome to lawnsite from me also. Make the son-in-law disappear or pay in advance. I have found once a slow payer, ALWAYS a slow payer. The are not worth the aggravation to deal with.

Sweetwater
05-04-2005, 05:40 PM
This is hard to answer because some of slow payers do pay! I know we are not credit services, so here's what I do. Give the slow payer a price increase, reasonable not ridiculous, and then see if they bite on your higher-priced work. If they take you up on the new price continue to service the account and accept your late, but above average, payment!

Or do like I did Friday as this guy haggled me (I am like CarMax, don't haggle). Say, "gotta go make some money" and drive away waving and grinning like a politician.

AL Inc
05-04-2005, 06:30 PM
I do "spring cleaning" every year, it is usually 3 or 4 who just get on my nerves, whether it be slow payment or something else. I've never regretted dropping any of them. Looking back, I feel I really benefitted, I now have a pretty good group of clients. Drop the son-in-law now, you won't regret it. I'm sure you do good work, there are plenty of people out there who will appreciate you. And you won't dread listening to the answering machine at night.

dvmcmrhp52
05-04-2005, 07:11 PM
We also began working for the daughter and SON-IN-LAW, who drove us crazy with his moodiness and slow paying. Sometimes we would not see a check for a month.
We've already waited over a week for his next check to arrive.




Waiting a week for a check is hardly slow paying in my book, and waiting a month for a check isn't unusual either.

After 30 days then yes it begins to get to a point of sending him on his way.

If things are paid within 30 days consistently, then I wouldn't give it a second thought as long as it is CONSISTENT.

If it is usually longer than 30 days...........B'bye.......

lawncare3
05-04-2005, 11:23 PM
I have a coustomer that doesen't always have the money but because I know he doesent have it and he's giving me the biz I let it go. But whever he DOES have it it ALL gets paid off in CASH as soon as he gets it.

stuie
05-05-2005, 04:26 AM
BYE BYE !!!!! :cool2: id say!


Welcome to Lawnsite!

STUART

DGM
05-05-2005, 09:01 AM
Can you put on the invoice something like "If not paid within 30 days of inovice date there will be a $25 late fee then 1.5% Interest until the balance is paid in full"

Then let him pay late and and add then late fee and interest on the next invoice.

Either he will pay it or drop you.

kwelch
05-05-2005, 09:17 AM
Get rid of him.

PYMLscape
05-05-2005, 10:18 AM
Hi dvmcmrhp52
A week is just the begining of the waiting.
Early last December I cleaned his gutters and received payment in February.
He writes off his home maintenance by having us put the bill in his office address.

Runner
05-05-2005, 10:38 AM
Alot of people like to scam like that. I have doctors that like to do the same thing.

MMLawn
05-05-2005, 04:36 PM
Waiting a week for a check is hardly slow paying in my book, and waiting a month for a check isn't unusual either.

After 30 days then yes it begins to get to a point of sending him on his way.

If things are paid within 30 days consistently, then I wouldn't give it a second thought as long as it is CONSISTENT.

If it is usually longer than 30 days...........B'bye.......



^^^^EXACTLY. I'd NEVER sweat a week. Heck I bill Monthly anyway. I take it you must be part-time if you are billing weekly? If so it may be that him having to write a check every week is a hassle. Switch him (and all clients) to Monthly and have him pay in advance if you think he still won't pay correctly.

dvmcmrhp52
05-05-2005, 06:28 PM
Hi dvmcmrhp52
A week is just the begining of the waiting.
Early last December I cleaned his gutters and received payment in February.
He writes off his home maintenance by having us put the bill in his office address.





Different story, and unacceptable.


Had one customer last year that liked to consistantly push it to 35 days for payment............... I caught him at home one day and confronted the issue...........he has been a great payer since and even added the cost of an extra cut at the end of the season as a bonus of sorts and said "thanks for the great service".


Confront it and see what happens.........be prepared to lose him wether on your terms or his.



By the way, welcome to Lawnsite.

PYMLscape
05-06-2005, 12:01 AM
RE: MMLAWN hI!
Thank God he is only seasonal cleanup and shrub trimming!

MMLawn
05-06-2005, 12:27 AM
RE: MMLAWN hI!
Thank God he is only seasonal cleanup and shrub trimming!


Shoot, if that is all then I'd drop him like he's hot.

PYMLscape
05-12-2005, 11:39 AM
WOW He paid in 16 days after two invoices maybe he needs reminders.
Probably will end up doing clean up this fall and get paid in the middle of winter.
But thats when you sometimes need the money, if it does'nt snow!