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dog245
06-07-2005, 08:14 PM
Just collected the mail and started entering payments when I come across one with a note attached to the statement telling me that "the lawn only needs mowed once a week, IF NEEDED, so the monthly bill will not exceed $180.00." Someone figure this lady out for me before I give her a call. Heres the facts $45 per mow. I mowed May 2, 10, 17, 24, 31 for a total of $225, once a week....right? April I mowed three times. Go figure some people, this is an educated person with an MD behind her name. Hope the patients don't get this same math when medicines are prescribed. :dizzy:

dvmcmrhp52
06-07-2005, 08:17 PM
Did you have the dates of service on the statement?

dog245
06-07-2005, 08:18 PM
Yea they are there in B&W.

dvmcmrhp52
06-07-2005, 08:21 PM
Most people think of a month as 4 weeks.........she wasn't thinking or was in a bad mood most likely without giving it much thought.
Call her and explain, I'm sure she'll get the picture...........

Pro-Scapes
06-07-2005, 08:24 PM
she pay in full or send 180? I couldnt imagine a Dr not understanding some months have 5 weeks lol.

dog245
06-07-2005, 08:29 PM
Paid in full. The neat thing is that just yesterday she was telling me how everybody comments on her lawn on how good it always looks. I have had to double cut the front each mow until yesterday.
guess if I charge for the double mow maybe $225 won't look so bad. I know this is dealing with people, but damn, some people don't get it.

Rhett
06-07-2005, 09:22 PM
Just expain it to her. Had that problem with about half of my new customers