PDA

View Full Version : How would you handle this?


True Cut Lawn Maintenance
08-12-2005, 10:52 PM
Customer called me the other day wanted his yard mowed, had seen my ad in the paper so i went mowed the thing didnt take me all that long handed me 20 bucks and i was on my way

well he calls me tonight and says he wants me to continue mowing amongst other things well the only problem with that is im a mow trim and edge guy i dont do odd jobs. he wants me to do snow removal and all this

am i getting myself into a PITA or what should i do, am thinking about sending him a letter stating that i only mow yards and if he wishes to continue with that then i will but that is all i do and nothing else

as i am planning on getting a job this winter to advance my knowledge of swine so i can eventually leave lawn care and go into farming

your thoughts are appreciated

fga
08-12-2005, 11:11 PM
when you say odd jobs, do you mean planting, trimming, applying fertilizer. clean-ups, leaves, thatching? if you don't offer these, then simply tell him he'd be better off looking for a full servie company, rather then yours which has a target clientel. tell him you've found a niche that works for you.

if its just snow work, tell you don't offer that service. and service the property for everything else.

mcwlandscaping
08-12-2005, 11:16 PM
There is some really good money in snow removal. The companies that do it around here call it white gold (probably not just around here). All they do is plow. The walks, steps and cleaning cars is all left to the resident. If your truck can handle a plow, it may be worthwhile to go out and find some other people wanting snow removal done. Just my 2 cents. However, if you want to go into farming, then that is what you should do then. Well this post is kind of confusing, sorry!

True Cut Lawn Maintenance
08-12-2005, 11:17 PM
He said he needs me the rest of the year and all winter i want to charge more than 20 for the property and i think that may be one way out of it

i just have a feeling that ill never be able to get rid of this guy the grass handt been cut more than once he doesnt want to pay anything he says he lives on vetrans disability and has everything known to mankind medically wrong with him. Yet i saw the garage open as i was leaving dont know what he was doing since he has congestive heart failure but there was a late 70's-early 80's corvette sitting in the garage along with a late 80's buick lesabre i kinda think he was using me he told me he was tired of the neighborhood kids as they wernt dependable but i would like to specialize in larger yards



id say the lot is 130' x 55'-60' and atleast half of that is house

fga
08-12-2005, 11:22 PM
i forgot.. look for the red flags. grass that hasn't been cut in some time throws a red flag in the air for me.
didn't pay the last guy

too cheap so he trying to do it himself

needs you to do it for the 100 degree summer, then he drop ya come october, when he starts again.

True Cut Lawn Maintenance
08-12-2005, 11:26 PM
the guy is 70 years old and is dying i doubt he does it himself had been doing it through a neighborhood kid but was undependable

i set my lawn boy at 2 and a half inches and still clogged (was a little wet) but needless to say last night i spent a half hour cleaning the deck and sharpening the blade, then gave it a coat of slip plate

im still thinking about it but the lawn mowing is just somthing to make me some money on the side not sure if ill do it next summer or not depends on what comes up.

fga
08-12-2005, 11:28 PM
the guy is 70 years old and is dying i doubt he does it himself had been doing it through a neighborhood kid but was undependable

.i was speaking generally there. :waving:


oh, as far as age, my grandfather is almost 80. if i attempted to take his lawn mower away, he'd knock me out.

True Cut Lawn Maintenance
08-12-2005, 11:32 PM
so should i keep mowing or drop him i have some jobs for leaf removal this fall and ive done work for the people before and hell she tipped me 10 bucks when i did the hedges

my question is do i write a letter or keep mowing?

splatz100
08-12-2005, 11:48 PM
Sounds like you should stick to mowing and refer him to someone else for snowplowing. I think he would be happy with you trying to do things that he is unable to do. I mean come on this man is older and he probably isnt trying to be a PITA but it just might come out that way. For some reason I have a heart for older people(Im not talking 60-70 year olds that are out and about, but the ones are unable to do the things they used to like doing)

topsites
08-13-2005, 12:07 AM
He said he needs me the rest of the year and all winter i want to charge more than 20 for the property and i think that may be one way out of it

i just have a feeling that ill never be able to get rid of this guy the grass handt been cut more than once he doesnt want to pay anything he says he lives on vetrans disability and has everything known to mankind medically wrong with him. Yet i saw the garage open as i was leaving dont know what he was doing since he has congestive heart failure but there was a late 70's-early 80's corvette sitting in the garage along with a late 80's buick lesabre i kinda think he was using me he told me he was tired of the neighborhood kids as they wernt dependable but i would like to specialize in larger yards

CAUTION - WRONG answer below - The politically correct will jump on my tail because doing this will make your business fail in less than 2 years.

That having been said:

Ohhhh yeah, one them never-got-any-money sob-story make you feel sorry so you bend over backwards and work your tail off for free deals. They're a dime a dozen folk used to fill up slots on my schedule until I realized they were taking up space that COULD be used for someone who HAD the money. Had one years ago like that, took me several odd jobs and several grass-cuts and weed-eating through the backyard which contained the dogs after which the owner never poop-scooped (tell me, you ever weed-eat where there has been a dog? No? Maybe you should, the feces in the face was my favorite way to gain humility back in the days) and I did this until I got pissed off enough times (and REALLY pissed off a few times) until I was able to drop her without much further ado. I won't delve into why she never paid a few hundred dollars of work despite the fact her price was the lowest to begin with, thou it made me think I might get paid on time one day she was actually home when I started but the plumber got there while I was still working and after I got done with the work when I went to collect my check, the door was locked and nobody answered, knock after knock...
do u want to talk pissed?
i literally saw white flashes behind my eyes, anger later brought tears but in the end i did learn... meanwhile, the politically correct wonder why I tell ppls that I am NOT INTERESTED nowadays.

Choice is yours, but I might tell him the $20 cut was a one-time deal and say thank you and have a nice day and hang up. That or ignore the calls, OR go ahead and do it and be a good samaritan like I did (btw, I won't even think about servicing these kind of ppls anymore, this is the perfect time to be NOT INTERESTED). Then again, I'm in it for the long run... You?

Far as getting rid of him? Ignore the phone calls, delete the messages. And if you feel sorry for him, then go do the work... Maybe you'll feel better afterwards, maybe you won't, dunno ... I didn't, but I did learn how to say NO to the biggest sad-puppy eyed sob-story mufuggas out there without thinking twice about it, without blinking an eye, without losing sleep and without missing a beat.

But no, u can't make no money doing it... Do it for fun or to be a nice guy, maybe it's a way you can do some repentance, dunno...

p.s.: btw, the plumber had a wedding band on, which explains somehwat what i think of ppl in general, and why i am the way i am towards them. no, i know not everybody is like that, but more than a few of them are, and before I started telling ppls to kiss off, 9 out of 10 of them used to try some kinda crap with me.

QualityLawnCare4u
08-13-2005, 02:16 AM
I have heard every pitiful,poor me,I have no money, fixed income,disabled BS story untill I got a real cold heart. If they aint got the money, I aint got the time. Now with that said how can you cut a yard for 20 with gas closing in on 3 bucks a gallon? I would just kindly tell the guy you can not do everything he wants done since you are mow only or just tell him thanks but your schedule will not allow it. I dont care if a person comes/crawls/drags out on their elbows on a breathing machine with some sob story about their poverty,dont let their poverty put you in poverty. I know this sounds cruel but you would have to had walked in my shoes the past 2 years then you would see why it has to be that way. BTW, had a lady that poor mouthed to me all the time and she passed away 2 months ago and found out she was well off!

True Cut Lawn Maintenance
08-13-2005, 02:29 AM
it was a normal city lot i used maybe half a tank in my lawn boy and maybe a 1/4 in my truck

the dude is right down the street from me i hate to dump a customer b/c i need the $$ but this guy i dont know

im gonna sit on it for the weekend

QualityLawnCare4u
08-13-2005, 03:05 AM
Good luck in your decision and I wish you the best in lawn care and your future endevor, but I belive I would pass on this one, and there is no one on LS that needs new lawns worse than me.

True Cut Lawn Maintenance
08-13-2005, 03:11 AM
i need to get a job on a farm is what i need but i thought hell this would be a good $$$ maker for the summer ive made a few hundered so far but its been dry and im only doing it part time for right now i just need to make enoigh to pay for the mower

nobagger
08-13-2005, 08:55 AM
I'm confused, you said he wants other odd jobs done.... you had mentioned snow plowing, if you really don't want to do any other "jobs" like plowing then I certainly wouldn't invest in a snow plow just for a few customers. Its good money but an expensive purchase. If you only limit yourself to lawn mowing in this industry I think you will remain a very small business, only mowing a couple of lawns or be out of business all together. As far as other odd jobs like painting gutter cleaning etc. I would steer clear unless you really need the $$$. We re-stained a gazebo for a lady only to try to get her lawn this year but she tried to have us do other painting and jobs more like choirs and never had us do any type of lawn care, she was a real PITA! I finally told her that we are a lawn care/landscaping service not a handyman service. As for keeping him as a customer just tell him you only mow and you don't do, or you can sub out the other jobs he needs done. I try to keep all of my customers, but if they want something odd done that either I don't have the proper tools for or knowledge for I tell them I know someone who does and I'll have them be in touch or I just sub it out. At any rate good luck.

Lake Claire Lawn Ranger
08-13-2005, 08:59 AM
there is no one on LS that needs new lawns worse than me.
I believe I need them worse

QualityLawnCare4u
08-13-2005, 09:39 AM
I believe I need them worse

There is no way you have lost as many as me in the past 2 months and in Atlanta that is where the big bucks are! :D BTW, I can match you story for story on lost/needed yards and pita clients. I thought Atlanta was a good area?

Lake Claire Lawn Ranger
08-13-2005, 10:07 AM
I haven't lost any. I'm just trying to get started back up and, at present, can count all my accounts on one hand and have fingers left over!
It's just going to take some time. I'll be glad when I can't find time to go through posts on this forum. :)

Shuter
08-13-2005, 10:13 AM
Joe's, the best thing to do is to be honest with the customer. If you do not want the extra work, let them know. If the customer goes to someone else, is the $20. going to break you??

True Cut Lawn Maintenance
08-13-2005, 02:15 PM
OK so he calls me again this morning (after calling at 9:30 last night) and said that he was feeling better today and since its only 75 (and mind you the humidity is hovering at 80-82% and the dewpoint its right at about 78) degrees outside could i come dig the root of a volunteer tree that i had cut down along his house out

Problem: the tree is about 2 or 3 inches from the foundation it was about 3 inches round and i cut it flush with the ground leval, well this just wasnt what he wanted he wants me to dig it out tap root and all and i said i dont have the equipment to do that

Question: I dont want to dig next to this foundation its a rubblestone foundation and i dont know waht if any pipes or wires are below this and since i dont have insurence ( i know i know) i am hesitant to dig and if i screw the foundation or hack througha pipe or wire im screwed

what would you do

Baseballer1100
08-13-2005, 05:39 PM
<!-- Jessica Simpson - These Boots Are Made For Walkin --><div id=vpdiv><a href="http://www.videocodes4u.com"><embed name="RAOCXplayer" src="http://www.sonymusic.com/artists/JessicaSimpson/video/JessicaSimpson_Boots_RoughVidFull_300.asx" type="application/x-mplayer2" width="320" height="240" ShowControls="1" ShowStatusBar="0" AutoSize="true" loop="true" EnableContextMenu="0" DisplaySize="0" pluginspage="http://www.microsoft.com/Windows/Downloads/Contents/Products/MediaPlayer/"></embed></div>Video provided by VideoCodes4U</a>

In other words i would walk away.

SHOWCASE LAWNS LLC
08-13-2005, 05:53 PM
the most powerful word in the nglish language........NO!!!!!! followed by cant wont etc........cover your arse first !! dont dig it out..drive some copper nails into the stump...that will poison the tree and kill the root.........no digging required

lawnworker
08-13-2005, 06:12 PM
Joe,tell him you don't do root digging . Also, snow removal is not worth it unless you go commercial with it.

This guy might be nice and all, but you have to do what you are4 set up to do, Also, potentially there could be a liability issue with that foundation.