Toro walk behind tune- up

[chesapeakebay]

I took my 37" Toro walk behind in to a local dealer here in Virginia Beach last week for a $60 tune up. The mower is 4 years old. I was told it would be ready in about 6 days. I was never called so I called today to check the status and was told that it was ready and that the price for service was $316.00. They replaced a lot of parts and did a lot of work without my approval. I complained (a little) and they dropped one hour of service from the price which brought it down to $251.00.

Is this common? I'm new to the business.

[lawnmaniac883]

What did they replace? For future reference, ALWAYS do your own tune-ups, some dealers know nothing about basic tune ups and end up replacing belts gear lube and everything else under the sun. This is the normal treatment from a dealer, however, you should have been notified about the extra charges/work. Learn to do your own maintenance and use the dealer only to buy parts/new equipment. JM 2 cents

[Restrorob]

That is by NO means common, If you took your unit in for a tune-up ONLY thats ALL they had approval to do. They should have listed all work above a standard tune-up and called you with a estimate for the extra work and gotten your approval on it BEFORE performing the work. That is standard practice where I work, Never Ever perform extra work without prier approval.
If it were me I think I smell a law suit. I see no need in saying find another shop but what the hey, In the future ALWAYS ask for a estimate before even a simple tune-up is performed and make sure estimate is written on the work order before signing it.

Sorry to hear you got the screw, Hope you can do something about it !

Good Luck

[chesapeakebay]

replaced left spindle bearings, deck belt, pulley for traction belt, plug, drained and cleaned carb, replaced fuel filter, sharpened blades.

[Restrorob]

Standard Tune & Service Where I work....

Replace spark plug(s)
Adjust carb. if applicable and engine RPM
Change oil & filter if equipped
Replace fuel filter
Replace air filter & pre-cleaner (if needed)
Sharpen blades or replace (if needed)
Check deck spindle bearings
Check all belts and idler pulleys
Check wheel bearings
Lube all grease fittings
Spray lube cables
check tire pressure
List and estimate any other repairs needed for customer approval
Pressure clean unit when work is finished

All Commercial units 49.95 plus parts

[lawnmaniac883]

Wow restro, even get the mower pressurewashed! Really though, they replaced all of that and didnt touch the traction belts?!?!?!? Run from that dealer.

[Restrorob]

Wow restro, even get the mower pressurewashed!


Yep, Anything and Everything that comes in for repair gets cleaned after repairs are completed. And the customers say Wow too when they pick up their nice clean fully functional equipment.
Had a couple over the years swear I was trying to give them somebody else's machine, They couldn't even recognize their own unit.
A happy customer is a repeat customer. payup

[lawnmaniac883]

lol, no kidding. Wonder what lucky people know where a hole in the woods is hehe. Damn shame that not all shops have such high standards/work ethic.

[BENTLEY'S]

Chesapeakebay

Next time take your toro to Walt at GL Equipment. He's in Chesapeake. 757-420-4012. Top notch dealer. He doesn't sell toro but he's a great mechanic. I live in Newport News and he is worth the 2 hour round trip.

Bentley's

[chesapeakebay]

Thanks Bentleys and to all of you. I contacted the manger of this place and he refunded the rest of the labor cost $42.33. He also said he would "hook me up" next time. We'll see.

[ODUrugger]

Which dealer in VB? I'd be suprised if you said Land & Coates they always do great work...

[LLandscaping]

I have a Toro midsize 37, they should have probably replaced the traction belts, deck belt and the transmission belt if you have not replaced them recently.