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drsogr
12-16-2005, 01:26 PM
I was at a local store buying a "congradulations" ballon for my wife, for getting all A's in college for the first time. I was telling the owner how nice it was that I didn't have to drive into town ( 20 min. ) to buy a balloon. Then she proceeded to tell me how she never drives into town, and how she hates Wal-mart. Which we have in our own suburb. This had nothing to do with our initial conversation. She told me how she never shopped there and how she absolutely hated it.

Well my wife works for the Walmart filing medical claims, my sister works at walmart, I worked at walmart for 4 years through high school and part of college. So needless to say I was put off by her hatred to walmart, and her saying that she would never shop there.

Has anyone ever caught themselves interjecting personal opinions when talking to a customer, when really not necessary? I am sure I have in the past, and I have probably missed out on a sale because of it. Her hatred towards Walmart, turned into my hatred towards her little store. Just by her interjecting her strong personal opinions into our conversation. I would have not been so put off by her hatred if she would have explained it, or wasn't so strong about it.

Just a rambling.

kc2006
12-16-2005, 05:14 PM
I may have said something once or twice but normally I stick to the sale and thats it. I have expressed hate for chemlawn but most of the customers realize they suck and I always tell them it would be much better for them to go with a local company and I can set something up with one that I sub to.

But yea I tend to not give personal opinions on things that will cause a sale to go down. She was expresing her hate for walmart because how walmart is stealing business from her like they do all small shops probably.

vntgrcr
12-16-2005, 07:45 PM
I Hate Walmart Too!!!!!!!!

allinearth
12-16-2005, 08:55 PM
Me too!!!!! sorry Were you one of those guys who get that glazed over look when I ask for help?

drsogr
12-17-2005, 01:40 AM
Me too!!!!! sorry Were you one of those guys who get that glazed over look when I ask for help?

No, I always just told guys like you " Sir, we do not carry blowup dolls here at wal-mart, and can you please stop touching up the manicans. "

Truth be told, I don't love Wal-mart, but I don't hate them. I know why she hates them, but I don't buy into the small local stores, big scary Wal-mart stuff. As a business owner, I respect what Wal-mart has accomplished. Sam Walton knew his stuff. He knew how to run a business and make it profitable. And his kids are even better at.

YardPro
12-17-2005, 09:34 AM
i also hate wal mart.. they are the death of small businesses everywhere..
they are keeping wages low, and hurting the communities they move into...

zturncutter
12-17-2005, 11:34 AM
I pretty much say what I think when I am talking with a customer or anyone else for that matter and I have no problem with them expressing their HONEST opinion. Does it always get me a sale, no, but you would be surprised how many people find it refreshing to be talked to honestly. Many times a customer has wanted to do a project that just would not work and I have told them so and tried to come up with a solution that would still fit their needs. They were not always happy with my opinion but most appreciated not being Bullsh'ted. By the way I am no fan of Walmart either for many of the above mentioned reasons.:gunsfirin

Reliable Lawns
12-17-2005, 12:58 PM
Wal-Mart, well, mixed thoughts about them, I don't mind Wal Mart per say, but I do mind the people who shop there due to their disrespect of other shoppers, I think Sam Walton needs to put in a childs play daze or huge Mcdonald land playgrounds and hire day care providers to watch any child under 16. OOPs, was that out loud??? I am trying to get the Wal Mart contract for lawn and snow removal, gotta try and let it work for me right?
Best of Luck and Congrats to the wife for getting straight A's!! I never got a balloon!!!

ArizPestWeed
12-17-2005, 01:17 PM
Hate Walmart , understatement , the Phoenix paper reported 2,800 Az walmart personal needed medical government assistance cuzz walmart did not pay enough .
The Waltons are worth 50 billion dollars , they have cost thousands of small business owners their livelihoods .
There’s a lot of communities through the US that’s trying to block new stores from coming in .
They sell “junk” stuff that does not last a year , in many cases .
They promote the manufacturing of junk , using up value resources , filling yp land fills .
It’s irresponsible business , to me .

DuallyVette
12-18-2005, 12:25 AM
I pretty much say what I think when I am talking with a customer or anyone else for that matter and I have no problem with them expressing their HONEST opinion. Does it always get me a sale, no, but you would be surprised how many people find it refreshing to be talked to honestly. Many times a customer has wanted to do a project that just would not work and I have told them so and tried to come up with a solution that would still fit their needs. They were not always happy with my opinion but most appreciated not being Bullsh'ted. By the way I am no fan of Walmart either for many of the above mentioned reasons.:gunsfirin


DITTO !!! 100%

DuallyVette
12-18-2005, 12:27 AM
Wal-Mart, well, mixed thoughts about them, I don't mind Wal Mart per say, but I do mind the people who shop there due to their disrespect of other shoppers, I think Sam Walton needs to put in a childs play daze or huge Mcdonald land playgrounds and hire day care providers to watch any child under 16. OOPs, was that out loud??? I am trying to get the Wal Mart contract for lawn and snow removal, gotta try and let it work for me right?
Best of Luck and Congrats to the wife for getting straight A's!! I never got a balloon!!!

I'd want Walmart to get someone from CHINA to mow their grass and plow their snow.

DuallyVette
12-18-2005, 12:31 AM
Hate Walmart , understatement , the Phoenix paper reported 2,800 Az walmart personal needed medical government assistance cuzz walmart did not pay enough .
The Waltons are worth 50 billion dollars , they have cost thousands of small business owners their livelihoods .
There’s a lot of communities through the US that’s trying to block new stores from coming in .
They sell “junk” stuff that does not last a year , in many cases .
They promote the manufacturing of junk , using up value resources , filling yp land fills .
It’s irresponsible business , to me .

And the rest of retail world is following them. Try to buy clothing thats not made in CHINA. Some designer stuff has high prices marked down to pretty cheap...the quality is crap. congratulations to Sam's ideas. OUR COUNTRY IS IN TROUBLE.

Tyner Lawn Service
12-18-2005, 02:11 AM
I think Sam's kids 4 of 'em are worth $100 billion together. Like a guy once on the radio said "the next time you go in WalMart and think you got a deal for what the company is worth prices could be even cheaper".That's alot of profit and I'll bet the family takes bids for mowing and landscape work down to the penny on their homes and all the stores. I would'nt waste my time on giving them a bid.

Green-Pro
12-18-2005, 01:42 PM
Business & opinions rarely make good companions when dealing with customers IMHO. Merely being knowledgeable, having a good personality and delivering the "goods" is a better way to go.

ArizPestWeed
12-18-2005, 02:05 PM
I think Sam's kids 4 of 'em are worth $100 billion together. Like a guy once on the radio said "the next time you go in WalMart and think you got a deal for what the company is worth prices could be even cheaper".That's alot of profit and I'll bet the family takes bids for mowing and landscape work down to the penny on their homes and all the stores. I would'nt waste my time on giving them a bid.
Speaking of a bid
10 months ago , walmart opened a super store , and of course everyone put bids in for the landscape , they hire a company from a cite 60 miles away cuzz they were cheaper , they don't spend their money here and yet , well , u probably got the picture

drsogr
12-18-2005, 05:10 PM
Speaking of a bid
10 months ago , walmart opened a super store , and of course everyone put bids in for the landscape , they hire a company from a cite 60 miles away cuzz they were cheaper , they don't spend their money here and yet , well , u probably got the picture

I always try to stay in town when prices are comparable...that being said if I went to buy a new trailer for instance and I found one 60 miles away for 100 cheaper than the one here in town, I would probably make the drive. I am guessing the difference in quotes was more than 100 too, and they didn't even have to make the drive. Walmart didn't get to be as rich of a company as they are, by paying extra for the same services.

Jpocket
12-18-2005, 05:46 PM
I love Walmart, The stuff is dirt cheap, it's only place you can buy a case of oil, and a pair of underwear. Not to mention the cloths and stuff, my clothes cost me a fraction of what they used to.

At walmart you can redo your wordrobe for a $100 or so, try going to sears and doing that it'll turn into $300 or $400 in a hurry.

ArizPestWeed
12-18-2005, 06:01 PM
I love Walmart, The stuff is dirt cheap, it's only place you can buy a case of oil, and a pair of underwear. Not to mention the cloths and stuff, my clothes cost me a fraction of what they used to.

At walmart you can redo your wordrobe for a $100 or so, try going to sears and doing that it'll turn into $300 or $400 in a hurry.
No offense , but , u probably look like u shop at walmart , something I would not do , I was raised to appreciate quality stuff .
I know of people in the land scape maintenance business who buy their equipment at wal mart , I would surely not .
But that's just me , not right or wrong ,

Reliable Lawns
12-18-2005, 08:10 PM
I'd want Walmart to get someone from CHINA to mow their grass and plow their snow.

Doesn't America outsource enough already? I will buy there fireworks, but I sure don't want to see them pushing lawn mowers, or plows around here. Is anyone mad at Bill Gates by chance for coming up with a great idea??

dsmrolla06
12-18-2005, 08:42 PM
Hate Walmart , understatement , the Phoenix paper reported 2,800 Az walmart personal needed medical government assistance cuzz walmart did not pay enough .
The Waltons are worth 50 billion dollars , they have cost thousands of small business owners their livelihoods .
There’s a lot of communities through the US that’s trying to block new stores from coming in .
They sell “junk” stuff that does not last a year , in many cases .
They promote the manufacturing of junk , using up value resources , filling yp land fills .
It’s irresponsible business , to me .

I have to disagree with your first statment on them not paying enough...
I worked at sams for a couple months period and made almost 2 dollars an hour more than i did at hollister and abercrombie. Sams sells for just above wholesale and paid more than hollister and abercrombie does selling at 4-500% markup..

I think they all have their place. I for one would not shop at walmart, at least regularly, and not for clothes. I guess i would rather pay the 400% markup for clothes and look like it however...

DuallyVette
12-19-2005, 12:50 AM
Is anyone mad at Bill Gates by chance for coming up with a great idea??


The real beauty of Bill Gates is that he brought America into the forefront in technology. Before Microsoft, the Japanese led the worlds technology in electronics with Sony, Panasonic & NEC. Back in the 70's I would have expected them to lead the CPU world next.

Reliable Lawns
12-19-2005, 04:46 PM
The real beauty of Bill Gates is that he brought America into the forefront in technology. Before Microsoft, the Japanese led the worlds technology in electronics with Sony, Panasonic & NEC. Back in the 70's I would have expected them to lead the CPU world next.

OK, So Sam has brought Wal-Mart to the forefront of thrift stores in America!
LOL All I am really saying is that is sure seems like everyone guns for the guy on top. I think that everyone would like to make it big in some way. Dollar wise that is, I do feel that if you have your health and a great family, you have already made it big in that aspect. Everyone is a little different.

walker-talker
12-20-2005, 10:32 AM
Here my .02 on Walmart. They come and tell a company what they are going to give for their product, take or leave it and by the way, if you leave it then we are not going to carry ANY of your products. So the company chooses to take it. Now, Walmart is dictating what the company is going to pay for their products. In order to save money the company has to cut cost. The two easist ways to do this is making the product cheaper and to cut empolyee wages. The company I work didn't actually cut our wages, but stopped giving cost of living wages and restructered the pay scale for new employees. Now the new people are working for peanuts and can't afford to shop anywhere but Walmart. There ya have it, in a nutshell.

drsogr
12-20-2005, 11:47 AM
Here my .02 on Walmart. They come and tell a company what they are going to give for their product, take or leave it and by the way, if you leave it then we are not going to carry ANY of your products. So the company chooses to take it. Now, Walmart is dictating what the company is going to pay for their products. In order to save money the company has to cut cost. The two easist ways to do this is making the product cheaper and to cut empolyee wages. The company I work didn't actually cut our wages, but stopped giving cost of living wages and restructered the pay scale for new employees. Now the new people are working for peanuts and can't afford to shop anywhere but Walmart. There ya have it, in a nutshell.

So why did the company sell their products at a lower cost? Because they wanted to save their employees jobs. In turn Walmart saved your job, because your company is dependant on them. If the company has such a need for walmart they have set themselves up for failure. One company should not have that much of their business dependant off of another business.

BTW, companies use these same techniques everyday. They are just samller in size. Alot of people on this site use this same technique. We go to the company we like to go to and if they don't have the product at the price we are willing to pay, then we go somewhere else. Should Wal-mart be looked down opon for doing the same thing? Just because they have more bargaining power? Would their stockholders be happy to see their stocks not raise as they have in the past?

mtdman
12-20-2005, 01:02 PM
I leave my personal opinions out of my business life.

zturncutter
12-20-2005, 05:04 PM
So why did the company sell their products at a lower cost? Because they wanted to save their employees jobs. In turn Walmart saved your job, because your company is dependant on them. If the company has such a need for walmart they have set themselves up for failure. One company should not have that much of their business dependant off of another business.

BTW, companies use these same techniques everyday. They are just samller in size. Alot of people on this site use this same technique. We go to the company we like to go to and if they don't have the product at the price we are willing to pay, then we go somewhere else. Should Wal-mart be looked down opon for doing the same thing? Just because they have more bargaining power? Would their stockholders be happy to see their stocks not raise as they have in the past?
Such loyalty in an Ex employee:eek: I wish I could get the same out of my current ones:)

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12-21-2005, 02:36 PM
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Hi drsogr,

Has anyone ever caught themselves interjecting personal opinions when talking to a customer, when really not necessar

Sure! Isn't it tough to break away from your thoughts when you are having a conversation? Especially when you are just having small talk. You have your opinions and others have theirs. We always have to keep reminding ourselves if we say one thing wrong, we just might lose a sale.

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Coreyb
12-22-2005, 10:30 PM
you need to talk to your customers the way they are used to being talked to. some are all business, some are more fun. you need to be able to adapt. but usually as a rule, never talk about politics or religion. i guess now you can add wal-mart.

topsites
12-23-2005, 12:53 PM
I may have said something once or twice but normally I stick to the sale and thats it. I have expressed hate for chemlawn but most of the customers realize they suck and I always tell them it would be much better for them to go with a local company and I can set something up with one that I sub to.

But yea I tend to not give personal opinions on things that will cause a sale to go down. She was expresing her hate for walmart because how walmart is stealing business from her like they do all small shops probably.

How do you feel Chemlawn is any different from Walmart in the situation concerned, when you can be no more certain of their dislikes towards Chemlawns as I can be certain of anyone else's dislikes? At best, it's still a risky gamble, 50/50 odds of losing. As for me, I prefer 9/10 odds of winning, but that's just me.

I feel by expressing dislike of another company, we dig our own graves, even when they agree with us. At least that has been my experience, but it has also been my experience the folks who have a tendency to do this more often than others do it only until we learn just how bad it is, and how it affects our bottom line (it does, even when they agree it hurts our pocket - money lost). I had to think about this one real long and hard one time, until I realized that by me bad-mouthing another company, I had set myself up and I was doing things for these people now CHEAPER than I should have done them, yeah because I was 'proving' to them how much better I was... And when I wasn't working for less, I was doing little extras, of course, to prove to them how much better I was. This, I learned one day, was costing me money. How foolish, but in time I did learn.

Today, I speak highly of Chemlawn.
For one, I respect them for what they are today.

What is Chemlawn / Walmart? BIG, National Multi-million dollar Corporations that can swipe your pos company without blinking an eye, but do they do this? No. So, don't do it to them, don't hurt them.

topsites
12-23-2005, 01:06 PM
Business & opinions rarely make good companions when dealing with customers IMHO. Merely being knowledgeable, having a good personality and delivering the "goods" is a better way to go.

Do you think they heard what we said?

p.s.: If you don't like Walmart / Chemlawn, then don't go there. :)
From time to time, try as we might not to go there ourselves, it comes OUR way ...
So when someone asks ME about Walmart, I might say to them 'oh I am not going there right now.'
If they don't get the hint, and they ask 'why not?' I might say it's because I've been shopping
at the Dollar Store (or whatever) and don't have any money left lol, and that usually gets them
off this track.

Az Gardener
12-24-2005, 12:26 PM
Seems any time W/M is mentioned in a thread the thread gets turned into a W/M debate, please enough already. Back to the topic of sales. I invested quite a bit of $$ years ago at a sales class/club, it was an ongoing thing, classes were 5 days a week in mid mornings and mid afternoon, you came and went as you pleased. The teach would spend a half hour to 45 min going over scenarios and then we would break into smaller groups and do roll playing using the rules/techniques. It was a very helpful thing it was a kind of anti-sales sales method called reverse selling. Instead of telling the client why they needed you you spend the majority of your time asking questions learning about your "prospect" and then finding their "pain", (why you were there). Then you keep reminding them of their pain and never suggest you can solve their problem just that you have a product/service that may be able to help, it would be their decision weather it solved their problem or not. From this I learned to ask open ended questions and then just let them ramble and keep my mouth shut. Something very hard for any sales person to do. I learned a lot of other stuff too like finding a persons personality type and selling to their traits. Modeling people to make them more comfortable etc. The one thing I keep in mind daily is "people buy from people they like and they like people like themselves" Don't you?

drsogr
12-24-2005, 06:33 PM
Extremely Inciteful post. That you for your help. Do you know of any good books that teach the same sales methods that you are discussing?

nocutting
12-25-2005, 02:30 AM
Seems any time W/M is mentioned in a thread the thread gets turned into a W/M debate, please enough already. Back to the topic of sales. I invested quite a bit of $$ years ago at a sales class/club, it was an ongoing thing, classes were 5 days a week in mid mornings and mid afternoon, you came and went as you pleased. The teach would spend a half hour to 45 min going over scenarios and then we would break into smaller groups and do roll playing using the rules/techniques. It was a very helpful thing it was a kind of anti-sales sales method called reverse selling. Instead of telling the client why they needed you you spend the majority of your time asking questions learning about your "prospect" and then finding their "pain", (why you were there). Then you keep reminding them of their pain and never suggest you can solve their problem just that you have a product/service that may be able to help, it would be their decision weather it solved their problem or not. From this I learned to ask open ended questions and then just let them ramble and keep my mouth shut. Something very hard for any sales person to do. I learned a lot of other stuff too like finding a persons personality type and selling to their traits. Modeling people to make them more comfortable etc. The one thing I keep in mind daily is "people buy from people they like and they like people like themselves" Don't you?
Hi, Thank You For breaking the cycle and answerin the original topic:drinkup:

Az Gardener
12-25-2005, 03:28 AM
The company was called The Sandler Sales Institute it was a franchise type of thing. There was a book, I believe the author was David Sandler. I think I paid about $$ 3,000 to join its been 8 years ago or so. My company ( former partnership) was supposed to pay 1/2 and they reneged so I got the boot.