Nothing Burns Like A Deere !!!!!

[JKOOPERS]

good old john deere at it again trying to rip off my costumers. tonyr dont feel bad there is guy here in missouri that bought a homeowners L111 garden tractor (with a 1 year warranty )and it burnt up within 7 months , there was a recall for a gas tank or line rupture but his model was not in it. well the mower is now toast and john deer is not willing to help this guy out at all . THATS WHAT YOU CALL COSTUMER SERVICE !!!! :gunsfirin :gunsfirin :gunsfirin :gunsfirin :gunsfirin :gunsfirin :gunsfirin :gunsfirin

[deereman]

Something is missing with this story...........I have a hard time believing that Deere themselves nor the dealer if thats where is was purchased would not take care of that. Was that homeowner level used for comm. work? If it was then they wont and should not. I love Deere and have allways had good luck with there products, however I wish Deere would stick with there good quality line of equipment and stay away from that cheaper line of mowers that they are dabbling in. But the cheap homeowner line of equipment is a fairly big market and they want a piece of that too!

[JKOOPERS]

the guy that bought was using it for his home not commercial at all. he bought it from home cheapo

[lawnman_scott]

Well if the mower he had was not part of the recall who is to say what caused the fire? If it wasnt a malfunction then they arent responsible.

[JKOOPERS]

its under warranty thats the problem deer ewont cover there own warranty and it even includes fire in the warranty. the other problem no deere rep has bothered to look at the machine or anything . you and i both know why b/c they dont give a sh!the guy that this happened to said the REASON he bought this mower was name.

[CLARK LAWN]

well what caused the fire spilled gas? debris build up? if you dont know what caused the fire how can you say it should be covered. they are not responsible for user error

[DLCS]

Until I hear the full scoop,I'm calling this one B.S. For all we know this could be a simple case of misuse or abuse and likely the cause. Not to mention all info is second hand.


Why is this in the commercial forum?

[mtdman]

This thread makes me not ever want to buy a JD. It proves that those machines are crap and their service sucks too.

:D

[afftandem]

I remember once reading a thread on here that kawasaki wasnt always honoring their warrenties......

This is a normal business practice to some degree with any product.
Initially, turn the customer down and see how much they complain.

Think of it like soc. security.. theyre automatically turn u down.. you have to get a lawyer, and it takes a couple yrs to recieve it.. this is the norm for alot of people (its a practice for even our government)

we hear of "everyones out to sue everyone"
we hear "that u can never win ur lawsuits"
NOT TRUE! the majority of us sit on our rears and whine like babies but rarely file a lawsuit when we are skrewed over such as this.
It ussually takes a car accident or work related accident to get us into a courtroom.

A good dealer will break it down and see if jd should repair/replace this mower.
A good businessman will do the same, but also, a good businessman will not replace/repair the mower if caused by user error.

Having said that .. theyre are several that would turn him down to save a few bucks and not look at the big pic... this is bad business, but they are plenty in business that absolutely should not be.

If this guy kept care of the mower like he should, then he has an easily winnable case (which he will win)... in small claims and would be rewarded the 40$-50$ it takes to file... Quit whining and file a small claims on the dealer or jd.... theyll probably fix or replace it without even goin to court.. If it was his fault then he wont win.

[Tonyr]

good old john deere at it again trying to rip off my costumers. tonyr dont feel bad there is guy here in missouri that bought a homeowners L111 garden tractor (with a 1 year warranty )and it burnt up within 7 months , there was a recall for a gas tank or line rupture but his model was not in it. well the mower is now toast and john deer is not willing to help this guy out at all . THATS WHAT YOU CALL COSTUMER SERVICE !!!! :gunsfirin :gunsfirin :gunsfirin :gunsfirin :gunsfirin :gunsfirin :gunsfirin :gunsfirin


Hi,

If this is the whole story then as far as I'm concerned, deere should do something, what caused the fire we don't know, but come the fuk on, these are mowers and mowers should not burn down, especially in normal conditions!

just 'cause the bloody thing is a deere, I wish the supporters would back off and have some sympathy for a change, it would be better business to fix this then to leave it and get bad publicity.

We all know deere don't give customer service, it is up to the dealer, if the dealer isn't helpful, ya buggered. period.

Though my issues with deere are over, I do know what that helpless frustrating sickening feeling is about that this guy will be feeling.

deere don't care, he has to pressure the dealer, no other way.

[JKOOPERS]

my point exactly tony . the guy claimed he always blew off the clippings from the deck and took very good care of it(regularly maint.). like he said why would he spend $2,000 on a mower that he uses once a week if that and not take care of it .

[Smalltimer1]

its under warranty thats the problem deer ewont cover there own warranty and it even includes fire in the warranty. the other problem no deere rep has bothered to look at the machine or anything . you and i both know why b/c they dont give a sh!the guy that this happened to said the REASON he bought this mower was name.

Prove that fire is covered under warranty.

Unless it was a factory defect, a total loss is from OPERATOR ERROR. No other explanation. You don't know if he was playing with the battery terminals or smoking near the gas tank or any thing else that would cause a fire.

Operator error is the biggest cause of fire. What makes it worse is when someone who doesn't know the whole story goes out and tries to make a big deal of BS out of it.

[muddstopper]

Pic's of a stuck Deere being pulled out by a much smaller Kubota
both tractors are 4x4 but the deere wouldnt pull up the steep hill

[JKOOPERS]

maybe you need to read the fing whole thread before you try to state something you know nothing about . the mower has a 1 year warranty just like the rest of them when you buy them new . so everyone that says this is a bs story what would do if it was your ztr mower nothing? yeah right you would be doing the same thing this guy is doing trying to get your money back .

[DLCS]

maybe you need to read the fing whole thread before you try to state something you know nothing about . the mower has a 1 year warranty just like the rest of them when you buy them new . so everyone that says this is a bs story what would do if it was your ztr mower nothing? yeah right you would be doing the same thing this guy is doing trying to get your money back .

How do we know its not negligence on the owners part? Second hand stories are just that whats the reason that Home Depot will not give him his money back considering thats where he bought it. They would be the dealer in this case.

[JWTurfguy]

HD won't take the mower back...that's not the way they work. All those complaints go directly through JD. And no, that's not because of HD's greed, that's just the way their agreement is set up. JD doesn't want HD pretending to be more than what they are--a retail store that sells retail products, not a true equipment dealer. So pressuring HD isn't going to get them anywhere.

If fire is in the warranty, why isn't the customer pursuing that via the proper channels?? I know for a fact that every HD that sells JD is tied to a JD-authorized mechanic who is supposed to follow up on those type of complaints. The process has nothing to do with Depot, you just make a phone call to Deere and Deere sets you up with the warranty mechanic. The mechanic looks at the machine, tries to ascertain the cause of the problem, and if it's covered by warranty, Deere foots the bill. Simple.

If this isn't happening, my guess is that either the mechanic saw that it was due to negligence, or the homeowner waited until after the year was over to pursue a problem that happened 5 months previously. Hopefully that's not the case, but either way, why are people on Lawnsite trying to work this out for the homeowner????? None of us know firsthand what happened. Let the homeowner work thru JD. If that doesn't work, let the homeowner sue. Problem solved.....

[JKOOPERS]

SEE THATS PROBLEM NO JOHM DEERE rep has even looked at the mower .i am just stating a fact that jd doesnt care about costumer service.

[Tonyr]

sounds familiar......I approached deere, they said go to my dealer, my dealer said he doesn't make the bloody things only sells them, help can only come from deere as they make the things and should fix things.

so, with my case it was lots of 'buck passing' neither wanted to help, that's why I vented my situation on here, finally when the dealer realised the big new machine constantly breaking down was not good for his reputation, so he did something about it.

With this case I bet he will get the same treatment......j.d reps are not into client services from what I learnt. not real sure what deere reps do actually.....they certainly never got involved with my saga.

Deere is just a company that make machinery, every now and again as all companies do, a crap one is made, it is how the company fixes this issue that counts.

I don't care how much guys on here love deere, the fact remains, deere do not go out of their way to adress problems in the mowing division, maybe their ag stuff, but not mowers. It isn't until you buy a machine from any company and find when it has problems you have no support you can ever understand the frustration, and deere offer no more support than anyone else, it is all about buying through a good dealer, dealers made deere known, deere stuff isn't any better than anyone elses in the same category.

Mowers should not burn up, if the thing had no grass built up on hot parts, the machine should be replaced, period.

these are mowers for sh!ts sake, they get dirty, they get grass on them, they should be designed to keep hot areas clean, damn, I don't care how much guys here love deere, c'mon......

It's like my last deere, breaks down hourly......simply not good enough, but guys here blamed my mowing conditions, country etc, get real, simply, companies should stand by their products much more period. deere could not understand why this was a problem, lol.

deere is not the deere that earn't it's famous name, this new age deere is pretty bloody ordinary.

[Smalltimer1]

SEE THATS PROBLEM NO JOHM DEERE rep has even looked at the mower .i am just stating a fact that jd doesnt care about costumer service.

Rep doesn't have to look at it if the dealer mechanic and service manager don't call for it. The mechanic could have seen that it had been modified/neglected/abused or any number of other reasons that would have caused it and VOIDED the warranty, just like any other company would. Exmark would void your warranty if you disconnected the seat presence switch, so why would this be any different?

You don't know much about dealer structure do you???

The story is still BS in my book. Deere service is second to none.

[Smalltimer1]

Pic's of a stuck Deere being pulled out by a much smaller Kubota
both tractors are 4x4 but the deere wouldnt pull up the steep hill

What does this prove???? Absolutely nothing but the driver's inability to use his machine.

[JWTurfguy]

Thanks, Smalltimer1, for bringing some sensibility to this thread.

[JKOOPERS]

:dizzy: Rep doesn't have to look at it if the dealer mechanic and service manager don't call for it. The mechanic could have seen that it had been modified/neglected/abused or any number of other reasons that would have caused it and VOIDED the warranty, just like any other company would. Exmark would void your warranty if you disconnected the seat presence switch, so why would this be any different?

You don't know much about dealer structure do you???

The story is still BS in my book. Deere service is second to none.
HEY smalltimer didnt you read the f#cking post he bought it at home depot .:dizzy: :dizzy: :dizzy: :dizzy: :dizzy: :dizzy: :dizzy: :dizzy: :dizzy:

[JKOOPERS]

ok smalltimer i guess you shouldnt cut grass with a mower b/c it could VOID your warranty or catch on fire. did you ever think out about poor design that seems to be the problem with all of their small equipment.

[DLCS]

ok smalltimer i guess you shouldnt cut grass with a mower b/c it could VOID your warranty or catch on fire. did you ever think out about poor design that seems to be the problem with all of their small equipment.


He bought it at Home Depot but a Deere Mechanic has to service the tractor, HD does not work on them.:dizzy:

Poor design?
You can't blame negligence on poor design.:)

[Smalltimer1]

:dizzy:
HEY smalltimer didnt you read the f#cking post he bought it at home depot .:dizzy: :dizzy: :dizzy: :dizzy: :dizzy: :dizzy: :dizzy: :dizzy: :dizzy:


It doesn't matter where it was bought. JD dealers are the servicing agents for Home Depot.

If you're going to argue at least have some credible information.:rolleyes:

[Smalltimer1]

ok smalltimer i guess you shouldnt cut grass with a mower b/c it could VOID your warranty or catch on fire. did you ever think out about poor design that seems to be the problem with all of their small equipment.


JD has the best design out. Their low end line at Home Depot is light years ahead of comparable Murray, Craftsman, and MTD machines.

If tons of JD's were catching on fire there would be a RECALL. As such this is an isolated event, so it could be attributed to operator error (most likely) or some defect in the electrical system or fuel system (which is not very likely as JD has certain quality standards that must be met and they have a very good record in QC).

Cutting grass is their intended use so the warranty cannot be voided by simply mowing and with the over 20 pieces of John Deere equipment I've owned over the years not a single one has caught on fire.

John Deere has the BEST resale value, durability, versatility, quality, and support out there. If you can find another outdoor power equipment manufacturer that is better in all of those previously listed aspects--you're lying to yourself as well as the rest of us. John Deere has 8 parts warehouses; one in each of their service regions, they can get any part for any machine as old as 1975, even overnight if you pay the shipping.

[JKOOPERS]

JD has the best design out. Their low end line at Home Depot is light years ahead of comparable Murray, Craftsman, and MTD machines.

If tons of JD's were catching on fire there would be a RECALL. As such this is an isolated event, so it could be attributed to operator error (most likely) or some defect in the electrical system or fuel system (which is not very likely as JD has certain quality standards that must be met and they have a very good record in QC).

Cutting grass is their intended use so the warranty cannot be voided by simply mowing and with the over 20 pieces of John Deere equipment I've owned over the years not a single one has caught on fire.

John Deere has the BEST resale value, durability, versatility, quality, and support out there. If you can find another outdoor power equipment manufacturer that is better in all of those previously listed aspects--you're lying to yourself as well as the rest of us. John Deere has 8 parts warehouses; one in each of their service regions, they can get any part for any machine as old as 1975, even overnight if you pay the shipping.

yeah you are right they are light years ahead of murray craftsman and mtd but thats not saying much . as far as resale value people are paying for name thats it no more , that was the reason this homeowner bought his tractor.
there was a recall but his excact mower wasnt on it . maybe jd might wanna get out of low end lines. do you provide a low end service ? maybe not most people try to provide a decent service or product . right or wrong ?

[DLCS]

I'll ask again. What was the reason for denying the warranty claim?

[Smalltimer1]

yeah you are right they are light years ahead of murray craftsman and mtd but thats not saying much . as far as resale value people are paying for name thats it no more , that was the reason this homeowner bought his tractor.

JD has 2 separate lines, the economy line (which is what the person bought) and the premium line which are the expensive ones starting at $2000. The premium line is made at the Horicon, Wisconsin plant and the economy line is made at Lawrenceburg, Tennessee IIRC.

If he wanted to buy the name why didn't he buy the $10,000 X-595?:confused: I just don't understand why if he wanted a JD so bad why he didn't pony up and spend the $$$$ for one.

Use what's between your ears called a brain. If a man wants a JD, the cheap ones won't do the trick, a quick ride on a premium line JD would change any buyer's mind.

And if resale value is simply based on the name then why do Craftsman, MTD, and Murray mowers all lose 3/4 of their value when they roll out the door?

I mean Craftsman is supposedly "the" brand in tools right? So that would mean everytime someone buys a Crapsman mower they're buying the name right? Please explain that.

John Deere didn't earn its reputation by sitting on its ass talking trash about other brands....they proved why they were better and suceeded and therefore their machines hold their value exceedingly well. To be the best, you have to prove you're the best.


there was a recall but his excact mower wasnt on it . maybe jd might wanna get out of low end lines. do you provide a low end service ? maybe not most people try to provide a decent service or product . right or wrong ?

Maybe you need to stop trolling and wake up to reality. All John Deere machines are built to the highest standards and any that are not are pulled to the side and corrected.

You still refuse to accept that operator error is the most common cause of failure and fires and is probably what the real story is here.

[JKOOPERS]

dont get wrong it could have been operater failure but no one knows bc they wont even dicuss or inspect the problem with him. that the whole point to the thread is costumer service. as far as craftsman they make tools end of story . i would never buy craftsman mowers . just like jd their trimmers and blowers are junk period they make tractors .

[Smalltimer1]

dont get wrong it could have been operater failure but no one knows bc they wont even dicuss or inspect the problem with him. that the whole point to the thread is costumer service. as far as craftsman they make tools end of story . i would never buy craftsman mowers . just like jd their trimmers and blowers are junk period they make tractors .

Sounds like a dealer problem to me.

[Tonyr]

j.d rely on their dealers to liason between client and j.d, j.d itself does not offer direct to the client any tech service.

I obviously don't know what caused the fire, but someone should of checked it out, just maybe it was a machine fault, maybe not...only one way to know.

As I learned in my saga, while I still believe j.d could of stepped in and motivated my dealer to do something, like try to fix issues, they didn't, they sat back and waited and watched how far it would all go.

As it turned out most of my problems were dealer not pushing deere for a solution, even deere told me that, yet could not help me direct, hmmmm.

what I'm saying is......someone authorised by deere needs to investigate this, this is step 1.

but, like said, a lot of problems can be sorted fast if you have a good dealer, my saga dragged out 6 plus months because my sales dealer didn't really give a damn, was officially told by j.d this was the problem to my face by a deere official, but they can't go around the dealer, dealer has to do his work.

anyway, my saga is over, I have a side discharge 997 now and it is fantastic, though the deal didn't stay on plan, the rear bumper and mulch kit was taken off the table the day I said yes to the exchange, very pizzed about that, but next mower won't be through this dealership, and they can only blame themselves.

sorry for getting offtrack, was trying to point out how the system works, not bring up my dramas again, so, yeah, a deere authorised dealer now needs to inspect the mower, nothing can happen until this happens.

[JWTurfguy]

I'm sensing anger here, LOL.

Jkoopers, why are you freaking out over this? Let the guy handle his own problem. Don't you have enough problems of your own? How do you even know that this guy is telling you the whole truth? I can almost promise you that the JD mechanic didn't refuse to look at the thing (at least, not without a really good reason....have you called and asked the mechanic?????) Maybe the homeowner said something stupid that immediately clued the mechanic in to the fact that it was operator error. Who knows?

Either way, you've had a few really sensible people on this thread trying to calm you down and give you some good points. In return, you swear at and post insults to everybody who responds to your ill-informed thread. Take a breather, have a drink, get some air, go to work....DO SOMETHING OTHER THAN ARGUE WITH EVERYBODY, LOL.

[heather lawn sp]

Thank-you JW

[muddstopper]

What does this prove???? Absolutely nothing but the driver's inability to use his machine.


It proves you cant take a joke.

also might prove you dont have a clue, you just like to argue, sort of like diesel fuel.

[Smalltimer1]

It proves you cant take a joke.

also might prove you dont have a clue, you just like to argue, sort of like diesel fuel.

What logic are you using? :rolleyes:

[stroker51]

What i am taking away from this is dont buy a home cheapo mower even if it is a John Deere and expect the complete John Deere service from the dealer. My cousin works for our dealer around here and says that they hate it when sombody has a home cheapo special that needs warranty work done, the didnt get the sale, but still have to deal w/ all the customer problems. My experience has always been good with them. I broke a belt on my 737 Ztrak at about 50 hours this year, this is not normally a warranty item, but they replaced it for free, and gave me a demo unit until the belt was in (out of them in stock) and on the machine, even washed it for me. It all depends on the dealer, if you want a John Deere with John Deere service and support, BUY FROM A DEERE DEALER.

[Smalltimer1]

What i am taking away from this is dont buy a home cheapo mower even if it is a John Deere and expect the complete John Deere service from the dealer. My cousin works for our dealer around here and says that they hate it when sombody has a home cheapo special that needs warranty work done, the didnt get the sale, but still have to deal w/ all the customer problems.

Preach on brother! 3 of the 4 local dealers did not sign on to service the HD mowers. None of them wanted the headaches. Warranty work on HD mowers actually costs them money in the long run.

It all depends on the dealer, if you want a John Deere with John Deere service and support, BUY FROM A DEERE DEALER.

Again, preach on......the dealer is the ONLY place short of buying a used one from another person that I will ever buy any piece of equipment from.

[muddstopper]

What logic are you using? :rolleyes:

You are arguing with someone on the internet, about a story that that person is telling, second hand, about a supposed problem with a piece of equipment. You are making assumptions about who is at fault, about a situation you have no first hand knowledge about and doing so in an argumentative manner. And you ask me about logic?:dizzy:

[Tonyr]

good point.....I don't understand why this thread is getting so aggressive, a guy is telling a story of a problem, and wham, he is jumped on and bashed just because he is talking about a bloody cheap ass deere mower!

look, I understand many here love deere, but grow the hell up and stop bashing and arguing in every bloody thread that in some way critisises deere mowers, all brands have problems, just in this case it was a cheap line of deere, how the hell can anyone in their right mind think it ok to jump on someone telling a story when they have no bloody clue as to the details?

I think it is great so many here love deere, as do exmark, toro etc....but the deere lovers are so fuggin aggressive, so argumentitive, I've been through it in my deere threads, guys that have no clue as to the details want to fight, bloody amazing.......back down guys, it's only a lawn mower, and this is a forum, no one has the right to jump in and bash someone just because they have a problem with your favourite coloured lawn mower for christ's sake!

grow up, if yas can't discuss stuff and be nice, don't post just for the sake of aggression and arguments!

like being in a bloody kids playground all of the intimidation, bullying, arguing, aggression etc that goes on in this forum these days.....no friggin wander so many guys are leaving!

get this....john deere is a company that makes machinery, mowers to ag heave machinery, they are like all companies, in it to make money, and would not come to your funeral, so why do guys here think of deere like some god of machines?

boasting about our mowers is fun, but the childish aggression is bullsh!t!

[DLCS]

good point.....I don't understand why this thread is getting so aggressive, a guy is telling a story of a problem, and wham, he is jumped on and bashed just because he is talking about a bloody cheap ass deere mower!

look, I understand many here love deere, but grow the hell up and stop bashing and arguing in every bloody thread that in some way critisises deere mowers, all brands have problems, just in this case it was a cheap line of deere, how the hell can anyone in their right mind think it ok to jump on someone telling a story when they have no bloody clue as to the details?

I think it is great so many here love deere, as do exmark, toro etc....but the deere lovers are so fuggin aggressive, so argumentitive, I've been through it in my deere threads, guys that have no clue as to the details want to fight, bloody amazing.......back down guys, it's only a lawn mower, and this is a forum, no one has the right to jump in and bash someone just because they have a problem with your favourite coloured lawn mower for christ's sake!

grow up, if yas can't discuss stuff and be nice, don't post just for the sake of aggression and arguments!

like being in a bloody kids playground all of the intimidation, bullying, arguing, aggression etc that goes on in this forum these days.....no friggin wander so many guys are leaving!

get this....john deere is a company that makes machinery, mowers to ag heave machinery, they are like all companies, in it to make money, and would not come to your funeral, so why do guys here think of deere like some god of machines?

boasting about our mowers is fun, but the childish aggression is bullsh!t!


Maybe you outa go back and read the original post. The original sounds rather harsh and agressive to me. He doesn't even own the tractor. He is posting about someone elses fight on here in hopes of stiring the pot with a Lawnsite sponsor. he can't even give the reason the warranty claim was denied cause he doesn't own the damn thing. Man I get so sick and tired of you crying about Deere and all the "Deere Lovers". Almost every JD thread in the last 2 months has you posting about your problems, your the one that needs to grow up.

[Tonyr]

ouch.

ok.....but didn't he get advice early on to get the mower seen my an authorised deere mechanic, then from there it can be decided if it is misuse or warrantee?

Then, the thread kept rolling along getting nastier and nastier, and I can't see why.....it is a forum, not a fight club.

This is why I posted what I did.....surely, you can see it is getting a bit hostile, just over some cheap mower?

OK, yes, the original thread was harsh, and could of been posted better, but it wasn't, but does that give other guys the right to inflame things even further?

Does anyone critising the original poster know all of the facts? No.
But are willing to stick the boot in just the same.

=============

Man I get so sick and tired of you crying about Deere and all the "Deere Lovers". Almost every JD thread in the last 2 months has you posting about your problems, your the one that needs to grow up.

=============

OK, so now you want to get all nasty with me eh?

proves my point....anyone critises deere gets hostile treatment from the deere clan lol..

I wasn't even referring to you, yet you dived in and got all mean, just like I posted you green guys do. thank you for proving the point.

Also, I have been quite positive about deere lately since I have got the side discharge unit, only said great things about it.

from augest last year to around christmas I was very negative.....my point was proven, they finally realised it was problematic and exchanged it about a month ago. the only negative thing I said was about the predelivery not done, which was talking about revs and performance, which surely you agree is worthy of discussion here as now people know revs need to be right.

You amaze me pal, you follow me around here like you are on a deere protect mission, I'm sure they really care, but as long as it puts lead in ya pencil, keep following me, you might even stumble on posts where I've been very positive about this current mower, btw, deere does not offer customer service, only the dealer can sort warrantee out with deere, deere do not work with or communicate with clients directly, so your sig line confuses me.

unless deere usa is different to deere australia...

Anyway, playing tag with you today has lost it's fun, so I must bid goodbye for now, and look forward to your next kickass reply later, ya better pm Mike MM, I imagine he would like to go a round or two with me lol. You do seem to travel in pairs when it comes to putting me in my place.

DEERE RULES, LOVE DEERE, DEERE IS PURE PERFECTION, DEERE DOES GIVE A DAMN!


Sorry, just havin fun with you.....you saw it coming right lol.

[DLCS]

Sorry, just havin fun with you.....you saw it coming right lol.


I wouldn't expect anything less from you. LMAO

[DLCS]

Does anyone critising the original poster know all of the facts? No.
But are willing to stick the boot in just the same.

.


Does the original poster even know the facts? He can't even answer the most important question, what was the reason for dening the claim?

[Tonyr]

Ahhhh, it's good to see ya smiling again.....see, we can play nice afterall lol.

[DLCS]

Now do you want me to PM MMlawn so he can put in his .02 ? :p

[Tonyr]

Does the original poster even know the facts? He can't even answer the most important question, what was the reason for dening the claim?


No, I don't think so, neither do any of us, that was my point.

I can't believe this thread, with no content or facts has gone this far, the owner of the mower isn't here, not much more any of us can say, none of us really know.

I'm bowing out of this one, but if any of yas want to rip into me, pm me, or go to the 'other' room, ok?:waving:

[Tonyr]

Now do you want me to PM MMlawn so he can put in his .02 ? :p


lol, sure, if you want to......but if yas want to get all rough n nasty, take it to the other place. Not here.

[Smalltimer1]

You are arguing with someone on the internet, about a story that that person is telling, second hand, about a supposed problem with a piece of equipment. You are making assumptions about who is at fault, about a situation you have no first hand knowledge about and doing so in an argumentative manner. And you ask me about logic?:dizzy:


Pot calling the kettle black??

[Smalltimer1]

Let me clarify my position.

1. No facts were provided. Everyone here is going on the thought that since there was no hard facts, the story is questionable at best.

2. I would understand the sentiment if it was something as large as the Kohler KT-17 fiasco of the early 80's with the JD 317. But JD made good on their word and provided the owners with an Onan replacement engine at no cost to the owners.

3. If this was a widespread problem, John Deere corporate would make damn sure everyone who had one knew about the problem and the solution. They take safety seriously and are willing to go to great lengths to prove it.

Example: The original John Deere 100 series tractors built from 1963-1974. These machines had the gas tank and the battery right beside each other.

It wasn't until after these had gone out of production that people had started having problems with these catching fire in a situation where both battery posts made contact with the gas can or a metal object near the gas can. John Deere engineered a safety kit that covered up the battery posts and gave it away free to anyone who asked for it and they still do today, even for those 30+ year old mowers. They also put a kit on those old 100 series mowers that come in for service that don't already have it. If that's not good service and support, I don't know what is!

[Tonyr]

John Deere engineered a safety kit that covered up the battery posts and gave it away free to anyone who asked for it and they still do today, even for those 30+ year old mowers. They also put a kit on those old 100 series mowers that come in for service that don't already have it. If that's not good service and support, I don't know what is!

=============

I see it as legal and moral resposability, not good will, simply they designed a potentially dangerous machine, of course they have to fix it free, or they would of got their asses sued so much they would be gone. it comes back to, if they designed it with more common sense the first time they wouldn't have designed the extra fixes etc.

I will agree that I think deere spend a lot on safety features, no issues there.

But just to nag Mike lol, deere and dealer even after seeing my last deeres constant breaking down would not throw money into a fix, yet they all admitted it shouldn't be doing what it was doing.

So, I have to say I've experienced pretty poor service from dealer and deere, only reason they exchanged it was the bad publicity it was giving breaking down so much in public areas ie parks etc....it sure as hell wasn't to be nice to me.

What I'm saying is.....I just can't share that lovin' feeling towards this company now that you guys have. I thought deere were better than how they treated me.

[Smalltimer1]

I see it as legal and moral resposability, not good will, simply they designed a potentially dangerous machine, of course they have to fix it free, or they would of got their asses sued so much they would be gone. it comes back to, if they designed it with more common sense the first time they wouldn't have designed the extra fixes etc.

I disagree with you because most any other company would have long since discontinued those parts for a machine 30+ years old. Why would they continue to produce something that only a handful of the population needs or will ever use when they could discontinue it and keep on going, like the other manufacturers do to keep costs down?

You can lead a horse to water.....but you can't make him drink.:drinkup:

[muddstopper]

Pot calling the kettle black??

And just where Have i took any position on the matter that is being discussed. I certainly havent taken sides with the original poster, Johndeere, or with you. All i did was post a picture of a Johndeere tractor, that was stuck, being pulled out by a kubota tractor. You seem to be offended by that picture, or for that matter, anything that shows Johndeere in a negative manner. Personally, I think Johndeere is an overpriced peice of equipment, but that is my personal opinion, one you dont have to agree with or disagree with. I am sure you have your opinion and you ar welcome to it. Its not until you try to force your opinons on other that you start becomeing obnoxious.

[Smalltimer1]

And just where Have i took any position on the matter that is being discussed. I certainly havent taken sides with the original poster, Johndeere, or with you. All i did was post a picture of a Johndeere tractor, that was stuck, being pulled out by a kubota tractor. You seem to be offended by that picture, or for that matter, anything that shows Johndeere in a negative manner. Personally, I think Johndeere is an overpriced peice of equipment, but that is my personal opinion, one you dont have to agree with or disagree with. I am sure you have your opinion and you ar welcome to it. Its not until you try to force your opinons on other that you start becomeing obnoxious.


You did take a side saying that the machine itself could not handle that task--and called it joking.

Yet you say you are not taking sides??? Yeah, right. :rolleyes:

[muddstopper]

You did take a side saying that the machine itself could not handle that task--and called it joking.

Yet you say you are not taking sides??? Yeah, right. :rolleyes:

Here is my post

Pic's of a stuck Deere being pulled out by a much smaller Kubota
both tractors are 4x4 but the deere wouldnt pull up the steep hill

Nowhere did I say the deere couldnt handle the task, but i did point out the deere was stuck and being towed by a kubota. then you made another assumion about the operator with this post

What does this prove???? Absolutely nothing but the driver's inability to use his machine.

again proving that you like to throw blame and accusations about someting you have no knowledge about.

On the other hand, I was there and I took the pictures and I did post them, as a joke on the person that owns the JD tractor, which happens to be a real good friend of mine, as is the person that owns the kubota tractor. You didnt get the joke because you dont know anything about the circumstances leading to the JD getting stuck. The person the joke was on got the joke and wasnt offended. Of course you not knowing anything about the circumstances doesnt seem to effect you voiceing your opinions, as you have already proven in this thread.:cry:

[MarcSmith]

I had a warranty issue with Kohler over one of their engines. I purchased a long block from Kohler. it was oneof command 15 i belive. horizontal shaft, non pressure oil, in a walker....

I pulled th eold engine out and swapped part and re isntalled th enew engine. followed allthe break in procedure propery and the engine siezed. The oil slapper had broken off and thus no oil was bing slapped around. it took me about two months of arguingwith Kohler before they finalled owned up to it......

Some companies are better than other with warranty service, and you hope that you never have to use it any how.

Ther are always two sides to the story and right now we are only hearing one side...

I had a pivot pin break on the rotating broom on my John Deere Skid Loader. Ended up beinga $1000 replacement part. they argued, but they replaced it. ended up being a bad weld at the factory....

[gdeangel]

If the mower had burned in this guy's attached garage, and his house went up and/or someone got killed, you can bet that all this stuff about whose fault is it, etc. wouldn't mean squat because once they got served by the homeowner's insurance company (with it's big fat staff of full time lawyers), the manufacturer would be begging to settle at $2000 to avoid the bad press.

Let's face it, low-end consumer products are pretty much throwaway. Did anyone ever try returning a $29 stereo that broke after 9 months? It probably had a 1 year warranty. But practically speacking, the only thing that warranty is good for is so that when they do occassionally get sued, their exposure can be limited to a one year contract claim with all the fine print exclusions.

The disturbing thing is that high end "commercial grade" manufacturers have more and more adopted this mentality. Sometimes, the high-end brand guys are even worse about this stuff because they already have a strong reputation and can afford to sit back an not care about customer satisfaction. So in the end, all the high-end, american made products are going to get tainted (because, honestly, a guy looking at green and yellow tractors at Home Depot may know know to ask whether it was build in Wisconsin or Tennessee), and you have the used-car lemon problem. The market for used cars still thrives because, in part, due to lemon laws that protects consumers. Do we really want the government getting involved? Deer, and every other company who wants repeat or referral business, should make sure the customer is satisfied. Most small business owners know this, and that's why they make more effort (of course the "superstores" put most of those guys out of business thanks to million dollar add campaigns).:realmad:

Short of filing a private lawsuit, the guy in this case may just want to report the issue, as it has been stated here, to the consumer fraud department of the local district attorney's office. They usually have the resources to put it to the seller to find out whether they have a policy of not honoring their warranties.

This thread is enough for me, even without proof, to think twice about buying any new high-fallutin' lawn tractor. My hand sickle has the best warranty available - its called a file. :p :p

[Smalltimer1]

Here is my post



Nowhere did I say the deere couldnt handle the task, but i did point out the deere was stuck and being towed by a kubota. then you made another assumion about the operator with this post



again proving that you like to throw blame and accusations about someting you have no knowledge about.

On the other hand, I was there and I took the pictures and I did post them, as a joke on the person that owns the JD tractor, which happens to be a real good friend of mine, as is the person that owns the kubota tractor. You didnt get the joke because you dont know anything about the circumstances leading to the JD getting stuck. The person the joke was on got the joke and wasnt offended. Of course you not knowing anything about the circumstances doesnt seem to effect you voiceing your opinions, as you have already proven in this thread.:cry:


Justify it anyway you like, it still was implying that it was a mechanical flaw that caused it.:rolleyes:

[Smalltimer1]

This thread is enough for me, even without proof, to think twice about buying any new high-fallutin' lawn tractor. My hand sickle has the best warranty available - its called a file. :p :p

I like my slingblade better.:D

[muddstopper]

Justify it anyway you like, it still was implying that it was a mechanical flaw that caused it.:rolleyes:

No, it was implying that a JohnDeere tractor can get stuck. Nothing more. Only you are trying to make more out of the post than is really there.:cry:

[Smalltimer1]

No, it was implying that a JohnDeere tractor can get stuck. Nothing more. Only you are trying to make more out of the post than is really there.:cry:


Sure you can call it anything you like......you are the one who has taken it out of context.....:cry: :dizzy:

You're beating a dead horse--let it lay.....hammer

[scooter1949]

The first thread implies there is a safety recall but its now for that model
http://www.deere.com/en_US/homeowners/safety/recalls.html that is the thread for recall on gx85 so it isnt a safety factor but maybe some other problem that caused the fire as others have been speculating like everyone said its the owner problem so dont bash deere because of it before all the facts are in.........

[Tonyr]

problem is no one in this whole thread knows ''exactly'' what the problem is caused by, more 'facts' would of saved a lot of dramas here.

a deere rep should of arranged someone to look at the mower and assess it, none of us know what happened and why, we are all guessing, and the thread went to crap , and guys jumping in defending deere like they are some god of mowers without even considering deere may of made a buggy one didn't help, all manufacturers make buggy machines from time to time, only natural in mass production. it is after sales service that counts.

[DLCS]

and guys jumping in defending deere like they are some god of mowers without even considering deere may of made a buggy .


and guys slamming Deere wothout knowing the whole story, for all we know its a homeowner problem. No real facts.

[Tonyr]

Ok, you have a point. I agree btw.

But please show some friggin respect Mike, if ya gunna 'quote' me to stir sh!t up please quote my full statement, ie.....

" and guys jumping in defending deere like they are some god of mowers without even considering deere may of made a buggy one didn't help, all manufacturers make buggy machines from time to time, only natural in mass production. it is after sales service that counts.''


Don't start trying to stir trouble Mike, we have been through this already, and I have told you were we can go if you need to make a point!

Back down pal, picking bits out of my posts is cheap crap, grow up, I said nothing negative, which you seem to have a problem with!

What ever I say, even positive about deere you have problems with, what is wrong with you??

[DLCS]

You slam all of us for being "Deere lovers" and for defending Deere. You the one that needs to grow up.

[DLCS]

Don't start trying to stir trouble Mike, we have been through this already, and I have told you were we can go if you need to make a point!



What are you talking about? Go where?

[Tonyr]

deere lovers.....am I wrong?

are you insanely bias towards the great do no wrong deere?

You believe all deere products are manufactured perfectly?

just because you haven't had issues you think there are none?

you defend the 997's yet don't own one? (RD model)

You critisise those with problems saying they are all opperator error, not design faults...!

You jump in stirring every chance you get like you are some deep lover of deere....?

Deere make machines, not all will be good, like all companies, grow the hell up and realise that!

spend some real bucks and get into a higher league, then you may realise how important a good mower is to your life, until then you are just a little lawn boy with a big attitude!

I have lost all respect for you, I am not interested in your deere gospel, your obvious lack of understanding of what poor/none service is like when big monies are invested, you have no clue about what you keep ripping into me for, even when I'm positive you see a negative, Shove it pal, you are now humouring me! ha ha

I won't take anything you say seriously anymore, you are just an internet comedian!

[DLCS]

deere lovers.....am I wrong?

are you insanely bias towards the great do no wrong deere?

You believe all deere products are manufactured perfectly?

just because you haven't had issues you think there are none?

you defend the 997's yet don't own one? (RD model)

You critisise those with problems saying they are all opperator error, not design faults...!

You jump in stirring every chance you get like you are some deep lover of deere....?

Deere make machines, not all will be good, like all companies, grow the hell up and realise that!

spend some real bucks and get into a higher league, then you may realise how important a good mower is to your life, until then you are just a little lawn boy with a big attitude!

I have lost all respect for you, I am not interested in your deere gospel, your obvious lack of understanding of what poor/none service is like when big monies are invested, you have no clue about what you keep ripping into me for, even when I'm positive you see a negative, Shove it pal, you are now humouring me! ha ha

I won't take anything you say seriously anymore, you are just an internet comedian!


See ya.clapping :waving:

[Tonyr]

did I hear a toilet flush lol, lol.


no balls to even admit I got ya ha ha ha.

[garth1967]

this is where this site turns to poo. from the outside looking in ,you both have a point ....you guys would never see it ,thats a shame


for penence i think you should read each others posts on different topics .then you will have different thoughts on each other.headphones headphones headphones headphones headphones headphones

[Tonyr]

Garth, this has been coming to this point for awhile, longer than you know, about more than you know, fact is....we all can't get along.

Garth, if DLCS is right, all deeres are right, go buy my RD unit, probably for 25k now, and see how you feel breaking down every hour, no dealer support, no deere support, go on......then come back after losing money in downtime and tell me deere support is good.

we aren't talking little petrol mowers here mate.....mine was a dud, DLCS thinks deere stuff is always perfect.

if it wasn't a dud, they wouldn't of exchanged it!

ooops, sorry Garth, your point is?

I missed it :)

[garth1967]

tony trust me ,im 38 ..been around bought good stuff and bought lemons.i have read your posts and repect everyone. my previous post was aimed at both of you, this is certainly not personal..............mate i would hate to be in your possie.i too have a deere 42' l110 good machine but that doesnt mean there lemons

tony ya know what the point is...............dont let this [your purchase] **** you up .brother

[garth1967]

btw the service by Deere is **** in this country for all those who dont understand tonys predicimentsporty

[Tonyr]

ya lost me again....

I now have a Side Discharge Deere, and Love it! (997 side discharge)

What gets me Garth is, my sparring partner sees my positive comments about my new good mower as negative.....confused.

My statement, all manufacturers make dud mowers from time to time is correct, DLCS refuses to believe this, he believes deere only make 100% perfect machines with great service, Garth, in Australia, as you may know, Deere offers NO service, thats what dealers are for.....and not all dealers have a clue as you would know.

Sorry if I'm blinded by my stubborness, I fail to see your point still or Mikes.....I've been around machines all of my life, no company makes perfect products all of the time, that was my point, and why I entered this thread, to say that, while others straight up, without knowing facts blamed the owner.

[garth1967]

mate, i can see where im confusing you. im ******ed on the comp.i was just trying to split you guys up. your sparring partner has never experienced what you have or is just parochial[hope thats right]

i know your happy with the new machine,i have been reading the home site.but i can see you are still bitter..mate cool..who wouldnt.if you have a cricket bat with no blood on it your are a better man than me.you just have to understand alot of people dont have an issue with deere

[Tonyr]

ok, I get ya lol.

if I didn't jump up and down I would of been stuck with the faulty mower, dealer or deere could not care less, however, when boss of dealership found out he decided to look into the exchange, a new broken down deere reflects bad on him, plus after a 6 month saga the media were keen to do an interview.

but as this guy is a good businessman he chose to resolve the situation, without deere's backing. he had to buy the mower from another dealer, deere were too spiteful and wouldn't even sell him one!

I have good reason to not love deere corp, but as you know my new mower is great, I don't feel bitter, it has been a long hard season, and now a j.d cheerleader who hasn't even owned a buggy deere or a 997 rear discharge is stalking me around chanting about mowers half the price.

even when I say how good my new mower is this cheerleader critisises me.

I am happy for those who are happy with the deere corp, and their products, I'm now happy with their product I currently own too.


But saying deere offer great service.....joke, they don't, their dealers do! but some guys think the dealer is deere, they aren't, the dealer carries the franchise or whatever system is in place.

btw, this is most companies, I'm not just referring to deere.

Lastly, When DLCS goes and buys a $30.000 mower, and finds it to be buggy, and he has no support, I want to know what he will do :)

[JKOOPERS]

i went to a dealer today and told him about tony had a rd ztr and the first thing he said is does it over heat ? then we got onto the discussion about the mower catching on fire and first thing he said there was a recall for a fuel line and i said right but this machine wasnt on it .

heres a story that happened to me i have 2000 gmc sierra there was a recall about 6 months ago for a brake problem . the recall stated that it was only for trucks in the salt belt , which i dont live in .then i personally called gm and told them i was experiencing this problem too. well 6 months later after more reports of brake problems i get a recall notice in the mail 2 days ago for the problem . this is probably going to happen in this whole case of the mower fire too. (IF JD STEPS UP TO THE PLATE AND TAKES RESPONSIBLITY)

even if this homeowner was using the mower for cutting grass or mulching leaves thats what this mower was designed to do just like tonys mower.

[Tonyr]

what did he say about my old rd unit?

had he heard or seen ones in your country overheat?

or did he read it here...curious.

[JKOOPERS]

no he just said it makes sense with the grass getting cut and then going underneth the mower and then the grass clippings would blow up and rest on top of the engine /radiator. the first thing he said was poor design. by the way this guy has been in business for 25 years.

[Smalltimer1]

no he just said it makes sense with the grass getting cut and then going underneth the mower and then the grass clippings would blow up and rest on top of the engine /radiator. the first thing he said was poor design. by the way this guy has been in business for 25 years.


What a load of BS!

1. None of the L-series mowers have radiators! And even if it did, it wouldn't cause a fire, it would just overheat and kill the engine.

2. The hood has baffles inside that prevent grass from coming back up top, the flywheel has fins on it to BLOW that crap OUT, not suck it in, if grass is on top of the engine, either a) the wind is blowing it up there, b) the owner put it up there, or c) he has a mouse/rodent problem, because any other way defies the law of gravity.

Poor design my ass. John Deere hasn't been around for 170 years because of bad service and machinery. Sure, there have been a few bad models, however, those were discontinued and replaced in a timely manner, overall John Deere has a reputation built on quality, service, support, and treating the customer right. It may be different in other countries, but it is not here in North Carolina, I can walk in any one of the 5 local dealers in this area and get the same degree of service, all of them bending over backwards to make sure I am happy with my parts or machine. I say jump and they ask "How high sir?" on the way up.

I only wish they would be as easy to get along with when negotiating a price on a used machine.:laugh:

Let me add that I do not like the L-series, but that is not a reason to say they are flawed timebombs waiting to go off.

[JKOOPERS]

smalltimer what you quoted me on i was talking about tonys mower hammer hammer

[JKOOPERS]

What a load of BS!


Poor design my ass. John Deere hasn't been around for 170 years because of bad service and machinery. Sure, there have been a few bad models, however, those were discontinued and replaced in a timely manner, overall John Deere has a reputation built on quality, service, support, and treating the customer right. It may be different in other countries, but it is not here in North Carolina, I can walk in any one of the 5 local dealers in this area and get the same degree of service, all of them bending over backwards to make sure I am happy with my parts or machine. I say jump and they ask "How high sir?" on the way up.

I only wish they would be as easy to get along with when negotiating a price on a used machine.:laugh:

Let me add that I do not like the L-series, but that is not a reason to say they are flawed timebombs waiting to go off.


your dealer might be great but thats a different story have you had the experience of dealing with jd direct i didnt think so . thats my case jd just doesnt give a **** about thier costumers, but their dealers might. just like tonys case the dealer took care of him not jd .

[Tonyr]

and my dealer only took care of me because of how bad it looked my new deere constantly breaking down all over town, looked bad for deere, but really bad for him as he is biggest deere seller in the area.