PDA

View Full Version : why is dealer mark-up so high?


lawnwizards
07-12-2006, 10:03 AM
i just got a belt (28.00) an extension spring (8.00) and a band brake (19.40) for my bobcat at my dealer. i just got through looking at j. thomas and their prices were (17.00),(3.99), and (11.99) respectively. why do dealers have such a high mark-up? also, my dealer didn't have these in stock so he had to order them same as if i had went to j. thomas... any input?

Nosmo
07-12-2006, 10:34 AM
The dealer depends on local trade, has a storefront to keep up and employees on the payroll.

J.Thomas depends on advertising to solicit business from all over the entire country. Somewhat like Wal-Mart selling in greater quantities.

Nosmo

lawnwizards
07-12-2006, 10:38 AM
The dealer depends on local trade, has a storefront to keep up and employees on the payroll.

J.Thomas depends on advertising to solicit business from all over the entire country. Somewhat like Wal-Mart selling in greater quantities.

Nosmoi'm curious to see how much they do indeed mark-up their products. when i go to the bobcat website, it'll let me look up the part #'s but when i go to put them in my cart it says for me to contact my dealer. i'm betting atleast a 400% mark-up.

newz7151
07-12-2006, 10:43 AM
i'm betting atleast a 400% mark-up.

I'll take that bet. I will email you the address to send me the cash or I will accept a deposit into our PayPal account.

lawnwizards
07-12-2006, 10:52 AM
what do you think the mark-up is then?

MOturkey
07-12-2006, 10:58 AM
I'm betting 100% markup, which yields 50% gross profit. I know that is what automotive parts used to be figured at years ago, and I suspect mower parts are similar.

Sounds like a lot, but you have to remember the dealer is working with much smaller volume. He probably sells one belt to J. Thomas' 1,000 or more.

Richard Martin
07-12-2006, 10:58 AM
I tend to think that the genuine Bobcat parts are of a higher quality than the aftermarket parts that J Thomas sells. I have tried parts from all different kinds of aftermarket resellers and I always get a better part from the dealer.

Usually the only parts that go on any of my mowers are the factory parts with the exception of oil and oil filters. I believe that the Purolator Pure 1 filters I use and Penzoil 10w30 oil is of a higher quality than the factory filters and oil.

As far as belts and blades go it's nothing but factory parts there. I usually go well over 1000 hours on my Dixie belts and I see no reason to try some aftermarket junk on them.

lawnwizards
07-12-2006, 11:06 AM
I tend to think that the genuine Bobcat parts are of a higher quality than the aftermarket parts that J Thomas sells. I have tried parts from all different kinds of aftermarket resellers and I always get a better part from the dealer.

Usually the only parts that go on any of my mowers are the factory parts with the exception of oil and oil filters. I believe that the Purolator Pure 1 filters I use and Penzoil 10w30 oil is of a higher quality than the factory filters and oil.

As far as belts and blades go it's nothing but factory parts there. I usually go well over 1000 hours on my Dixie belts and I see no reason to try some aftermarket junk on them.
richard, its weird to see that location, swift creek nc. i'm used to the maryland location.:)

UBRKIFIX
07-12-2006, 11:16 AM
as a bobcat dealer i can tell you that there is NOT a 400% mark up but as a rule 40% and if its a stocking part then the dealer pays shipping to get it shipped in the pays someone to un box it check it in put it in the system,put in its location then when a customer comes in pays someone to look the part up,pull it then ring up the sales and reorder it.sooo how much has the dealer made? just my 2 cent worth.:usflag:

newz7151
07-12-2006, 11:23 AM
.sooo how much has the dealer made? just my 2 cent worth.:usflag:

After income taxes, yeah, we might make 2 cents.

Freddy_Kruger
07-12-2006, 01:13 PM
Mark ups? why does McDonalds sell 5 cents worth of potatoes for $1.50? Never mind I know why but I do hate stores where they don't have price tags on things that just tells me that they will negtiate high as they can.

J&R Landscaping
07-12-2006, 03:17 PM
Mark ups? why does McDonalds sell 5 cents worth of potatoes for $1.50? Never mind I know why but I do hate stores where they don't have price tags on things that just tells me that they will negtiate high as they can.

I've been employed at a 2 different ope dealers as well as a local auto parts store.

At both ope dealers, I was instructed to never write on products period. EIther tag it, tape it or bag it and indicate the price as such. If the indiviually wrapped part is written on, and for what ever reason the dealer don't sell it, It can't be returned at the end of the year. Many of the Manufacturers and distributors allow a parts return at the end of the year but they will only accept parts in NEW condition, wrapped or packaged as they came from the factory. Thats why you might not see a price on every single part the dealer has on the showroom floor.

Freddy_Kruger
07-12-2006, 07:13 PM
I was actually refering to power brooms and trimmers, blowers... I'm in my own little world.

Tharrell
07-12-2006, 07:25 PM
Yeah, dealer markup. It kills me, I have to sweat to get mine. Meanwhile they get to sit in an air conditioned building and just wait on people. All those machines, all those parts, all those people. They got it made.

Freddy_Kruger
07-12-2006, 07:32 PM
Yeah, dealer markup. It kills me, I have to sweat to get mine. Meanwhile they get to sit in an air conditioned building and just wait on people. All those machines, all those parts, all those people. They got it made.
ARe you kidding?

Man I would hit to stand or sit around all day server custmers and selling crap inside.

I like being outdoors and driving around the city, going place to place. THat's what I do with window cleaning and same with lawn care. Plus you can dream about getting a nice business going making some real money. You can't do that employed at some dry closterphobic dealer ship.

Tharrell
07-12-2006, 07:47 PM
Relax, I was speaking tongue in cheek.

Richard Martin
07-13-2006, 01:03 PM
richard, its weird to see that location, swift creek nc. i'm used to the maryland location.:)

You should try living here one time. :)

It's been a whole new experience, that's for sure. I went from cutting Northern type turfs at a minimum cut of 3" to Southern turfs with a maximum cut of 2-3/4 and most of the cuts are done at 2-1/4" including my own. Oh yeah, and Fire Ants too.

saw man
07-13-2006, 01:33 PM
Some of you LCO make me laugh with the whole "Sit inside all day and wait for people to come in" hahahaha Too funny.

Ive done both so dont come back with comments that I dont know how it is.

We deal with different crap from people but I have never delt with more crap from customers than when "just sitting around" at the shop.

sheshovel
07-13-2006, 02:05 PM
I suggest you try checking the manufacture's website and order your parts directly from them on-line some will sell directly to owners of their equipment some will not.

WREBELMACHINE
07-13-2006, 02:36 PM
I have no problem with a dealer who makes a fair and resonable profit on parts or products. After all the way I look at it is one day I will need him in an emergency!

Green King
07-13-2006, 02:49 PM
My dentist has a z mower with a l/q kawasaki engine on it.
The mower needed a pump belt replace so instead of buying the factory belt of $17 he went to the auto parts store and bought a gates belt for less than $8. Not a bad price for the belt or was it? After useing the machine for a couple of hours that gates belt came apart and broke his fan and the fan in turn poked a hole in the radiator! That $8 belt got real Expensive!

sawman65
07-13-2006, 03:11 PM
sit inside and wait for the money to roll in?? are you for real? i would love to put some of ya'll behind our counter just for one day no a half a day to deal with joe public, i am sure you would see things in a differant light. better yet get back in the shop and rebuild some stupid person's hydro pumps because he used a substanderd filter. you guys use those after market parts i need to go to spain this year for a break this winter

lawnmaniac883
07-19-2006, 02:38 PM
Some people just dont understand that doing business costs money! We as LCO's have overhead such as trucks trailers, taxes, the whole nine yards. The dealers have more overhead than we do by far! This is what few people are understanding. Dealers have to pay for their storefront, property taxes, stock parts that may or may not be used. At the end of the day, dealers make no where near what some of you guys are thinking. I have never seen a mercedes, bmw or anything more than a pickup sitting in the parking lots at my dealers. Everybody has gotta get theirs.

dvmcmrhp52
07-19-2006, 03:18 PM
OEM PARTS COST MONEY AND ARE WORTH EVERY DIME WHEN IT COMES TO WORKING COMPENENTS NOT BLADES AND TIRES ETC..





Problem is that the so called OEM parts are made by the very same manufacturers that make aftermarket parts and most times to the same or better standards. That just the plain facts.


A $5 fram oil filter is made to the same specs as that $12 Kohler filter from the dealer.
I have no problem with folks making money but the arguments from dealers lately as to why their pricing is so much higher than elswhere is getting to be amusing. Everybody's got overhead, it's a part of doing business.

flman
07-19-2006, 03:33 PM
Problem is that the so called OEM parts are made by the very same manufacturers that make aftermarket parts and most times to the same or better standards. That just the plain facts.


A $5 fram oil filter is made to the same specs as that $12 Kohler filter from the dealer.
I have no problem with folks making money but the arguments from dealers lately as to why their pricing is so much higher than elswhere is getting to be amusing. Everybody's got overhead, it's a part of doing business.

I agree that price gouging is unfair. Some dealers do take people for a ride but I know all dealers offer better pricing for all commercial customers so that should help. In the case of an engine in warranty make sure you are running OEM oil filter, or the Mfr will not help you on a major engine failure.
Consumable components such as blades,tires,batteries,etc won't matter if it is aftermarket,but components do make a difference,there is so much China garbage out there you be amazed of the failure rate. It's a gamble.:hammerhead:

dvmcmrhp52
07-19-2006, 03:40 PM
I agree that price gouging is unfair. Some dealers do take people for a ride but I know all dealers offer better pricing for all commercial customers so that should help. In the case of an engine in warranty make sure you are running OEM oil filter, or the Mfr will not help you on a major engine failure.
Consumable components such as blades,tires,batteries,etc won't matter if it is aftermarket,but components do make a difference,there is so much China garbage out there you be amazed of the failure rate. It's a gamble.:hammerhead:




As long as the oil filter meets the same specs as the OEM part they have no choice but to honor the warranty. This is dealer gibberish to get people to pay more for their products.

flman
07-20-2006, 08:35 AM
As long as the oil filter meets the same specs as the OEM part they have no choice but to honor the warranty. This is dealer gibberish to get people to pay more for their products.

So,you are saying that my $7.99 kohler oil filter is high and not a good value to comply with engine mfr guidelines?

lawnwizards
07-20-2006, 09:57 AM
So,you are saying that my $7.99 kohler oil filter is high and not a good value to comply with engine mfr guidelines?
i wish i could get a 7.99 oil filter from my dealer. talk about 10 bucks and another 3 for the pre cleaner.

newz7151
07-20-2006, 10:44 AM
i wish i could get a 7.99 oil filter from my dealer. talk about 10 bucks and another 3 for the pre cleaner.

Where are you buying oil filters with pre cleaners? Somebody duped you if they have you putting a foam wrap around the outside of your oil filter :laugh:

DADDY D
07-20-2006, 01:10 PM
flman,
what are trying to say? this thread is as loose as some of the dealers on here,everyone is smarter than the dealer and always looking for a freebie my god lets grow up and get to work there's money to be made man now lets goooooooo.

lawnwizards
07-20-2006, 05:24 PM
Where are you buying oil filters with pre cleaners? Somebody duped you if they have you putting a foam wrap around the outside of your oil filter :laugh:
oh wise one, why don't you set kohler and my dealer straight and tell them they are not supposed to use a pre cleaner. damn them for trying to dupe me.:dizzy:

newz7151
07-20-2006, 06:21 PM
oh wise one, why don't you set kohler and my dealer straight and tell them they are not supposed to use a pre cleaner. damn them for trying to dupe me.:dizzy:

Can you take a photo of this oil filter setup, and also, do you have the Kohler part number?

dvmcmrhp52
07-20-2006, 06:40 PM
So,you are saying that my $7.99 kohler oil filter is high and not a good value to comply with engine mfr guidelines?




At $8 it's not a bad price but that really isn't the point.
$12 filters are pretty common.............

I buy them by the case for $4 and they meet those same engine manufacturers guidelines.

lawnwizards
07-20-2006, 07:48 PM
Can you take a photo of this oil filter setup, and also, do you have the Kohler part number? go to page 10 and you'll see what kohler says.

nelbuts
07-20-2006, 08:14 PM
Well the mark-up might be 30% or a little more. However, that is before expenses and taxes. I guess some people do not want the dealer to make a living either. So what is your profit? If you say 10% then you are high compared to many major companies who only make 3% or less.

dvmcmrhp52
07-20-2006, 08:20 PM
i wish i could get a 7.99 oil filter from my dealer. talk about 10 bucks and another 3 for the pre cleaner.




Amusing.
I knew what you were talking about when you said "pre cleaner".............
The so called dealer didn't..........
Yet we should pay these folks extra for their great service?
Yup. They prove further each day why folks dislike dealers.

saw man
07-20-2006, 08:25 PM
go to page 10 and you'll see what kohler says.

That is an AIR filter, not an oil filter.

mowpart rep
07-20-2006, 08:27 PM
As far as I can tell we are the cheapest over the counter in the Dallas area @ 34% margin. Our on line margin @mowpart.com is 22%. I am not rich by any means. We grossed 8.0 million last year and my take home pay was 55k. I have made more money in years past but with this Texas drought I will probably make less. We have been in business for 28 years some years are great and some we barely make it. I think you should support your local dealer when you can, however you are in business too and should strive to cut costs as well. Anyone who has been around knows we all have to work together to make it. Just consider who you are buying from and make sure the transaction is mutually beneficial. Many after-market online parts puchases are fine. I believe that wear items such as blades,kevlar belts, and general maintenance items such as quality after market filters are fine to purchase at discounted prices on line. When you break a belt or bend a blade you should not have to run to a dealer. You should have one at your shop ready to go.These are things you should keep in stock. Check out www.mowpart.com

newz7151
07-20-2006, 08:42 PM
That is an AIR filter, not an oil filter.


Thank you saw man, I had a feeling lawnwizards and dvmcmrhp52 didn't know what they were talking about. :dizzy: .. since I had not heard anything about some new PreFilter for the oil filter at the annual Kohler update back at the beginning of the year that I was at.

lawnwizards
07-20-2006, 09:08 PM
Thank you saw man, I had a feeling lawnwizards and dvmcmrhp52 didn't know what they were talking about. :dizzy: .. since I had not heard anything about some new PreFilter for the oil filter at the annual Kohler update back at the beginning of the year that I was at.i stand corrected, but you could've pointed it out waaaaaaaaaaaaaay before i went through all the trouble to post a pdf of a kohler manual. :o

dvmcmrhp52
07-20-2006, 10:33 PM
Thank you saw man, I had a feeling lawnwizards and dvmcmrhp52 didn't know what they were talking about. :dizzy: .. since I had not heard anything about some new PreFilter for the oil filter at the annual Kohler update back at the beginning of the year that I was at.




I knew EXACTLY what he was talking about. Why didn't YOU?
You are supposed to be the dealer who knows all...........
Why don't YOU know what a pre cleaner is?

Maybe your reading comprehension skills are lacking?

dvmcmrhp52
07-20-2006, 10:36 PM
As far as I can tell we are the cheapest over the counter in the Dallas area @ 34% margin. Our on line margin @mowpart.com is 22%. I am not rich by any means. We grossed 8.0 million last year and my take home pay was 55k. I have made more money in years past but with this Texas drought I will probably make less. We have been in business for 28 years some years are great and some we barely make it. I think you should support your local dealer when you can, however you are in business too and should strive to cut costs as well. Anyone who has been around knows we all have to work together to make it. Just consider who you are buying from and make sure the transaction is mutually beneficial. Many after-market online parts puchases are fine. I believe that wear items such as blades,kevlar belts, and general maintenance items such as quality after market filters are fine to purchase at discounted prices on line. When you break a belt or bend a blade you should not have to run to a dealer. You should have one at your shop ready to go.These are things you should keep in stock. Check out www.mowpart.com




Good post Russel.

dvmcmrhp52
07-20-2006, 10:41 PM
Amusing.
I knew what you were talking about when you said "pre cleaner".............
The so called dealer didn't..........
Yet we should pay these folks extra for their great service?
Yup. They prove further each day why folks dislike dealers.




Apparently you missed the part where I knew what he was talking about.

A dealer that doesn't know what a pre cleaner is, another dealer blaming Kohler engines for the problems with the Triton deck...........
And you BOTH proclaim dealers worthy of EXTRA dollars so we can get EXEMPLARY service.

Maybe the dealers ought to learn what's what first before they ply their sales pitch to the LAWN MONKEYS.:hammerhead: :rolleyes:

newz7151
07-20-2006, 11:54 PM
Apparently you missed the part where I knew what he was talking about.

A dealer that doesn't know what a pre cleaner is, another dealer blaming Kohler engines for the problems with the Triton deck...........
And you BOTH proclaim dealers worthy of EXTRA dollars so we can get EXEMPLARY service.

Maybe the dealers ought to learn what's what first before they ply their sales pitch to the LAWN MONKEYS.:hammerhead: :rolleyes:

There is a pre cleaner for an air filter. The guy was not talking about an air filter, he was talking about an oil filter. If HE knew what he was talking about in the first place, and knew the difference between an air filter and an oil filter, then we wouldn't be having this squabble. Now, had he made the mistake only once, instead of repeating that he needed a precleaner for his oil filter, then things would have been ok.

If you ordered an oil filter from one of these cheap online places, and they sent you an air filter instead.. would you just go merrily on your way and figure out some way to make the air filter work as an oil filter, or would you call em and raise hell?

edited: no name calling - - jodi

dvmcmrhp52
07-21-2006, 12:04 AM
There is a pre cleaner for an air filter. The guy was not talking about an air filter, he was talking about an oil filter. If HE knew what he was talking about in the first place, and knew the difference between an air filter and an oil filter, then we wouldn't be having this squabble. Now, had he made the mistake only once, instead of repeating that he needed a precleaner for his oil filter, then things would have been ok.

If you ordered an oil filter from one of these cheap online places, and they sent you an air filter instead.. would you just go merrily on your way and figure out some way to make the air filter work as an oil filter, or would you call em and raise hell?

edited: no name calling - - jodi



So why the reference to ME not knowing what I was talking about?

Your "online" comment has nothing to do with much of anything so I'll finish it here. (without calling you names by the way)

Have a nice evening.

lawnwizards
07-21-2006, 09:29 AM
There is a pre cleaner for an air filter. The guy was not talking about an air filter, he was talking about an oil filter. If HE knew what he was talking about in the first place, and knew the difference between an air filter and an oil filter, then we wouldn't be having this squabble. Now, had he made the mistake only once, instead of repeating that he needed a precleaner for his oil filter, then things would have been ok.

If you ordered an oil filter from one of these cheap online places, and they sent you an air filter instead.. would you just go merrily on your way and figure out some way to make the air filter work as an oil filter, or would you call em and raise hell?

edited: no name calling - - jodiif you knew i was talking about an air filter the whole time and mistakenly said oil filter then you should have spoke up. in your first post you laughed at me without telling me why you laughed. thats why i got pissed. dealers are supposed to help the customers not berate them. i hope your customers shop else where and good day. i'm done with this thread.

oh yeah, dvmcmrhp52 thanks for the support. atleast someone on lawnsite tries to help others.:waving:

newz7151
07-21-2006, 11:49 AM
if you knew i was talking about an air filter the whole time and mistakenly said oil filter then you should have spoke up. in your first post you laughed at me without telling me why you laughed. thats why i got pissed. dealers are supposed to help the customers not berate them. i hope your customers shop else where and good day. i'm done with this thread.

oh yeah, dvmcmrhp52 thanks for the support. atleast someone on lawnsite tries to help others.:waving:

I apologize for being an ass. LCO's come on LS and are able to get a large amount of free information about repairs and what some specs are supposed to be on their mowers, but then they complain about dealers trying to make a profit and stay in business.

On the other hand, you talking about a pre filter for an oil filter would be kind of neat. If there were some type of easily replaceable, inexpensive inline prefilter for the oil filter, that say cost like $2 or so, it COULD prolong the life of an oil filter.

lawnwizards
07-21-2006, 04:21 PM
I apologize for being an ass. LCO's come on LS and are able to get a large amount of free information about repairs and what some specs are supposed to be on their mowers, but then they complain about dealers trying to make a profit and stay in business.

On the other hand, you talking about a pre filter for an oil filter would be kind of neat. If there were some type of easily replaceable, inexpensive inline prefilter for the oil filter, that say cost like $2 or so, it COULD prolong the life of an oil filter.
i apologize as well. i should have understood the post before i jumped the gun. male ego ya know.

dvmcmrhp52
07-21-2006, 06:32 PM
On the other hand, you talking about a pre filter for an oil filter would be kind of neat. If there were some type of easily replaceable, inexpensive inline prefilter for the oil filter, that say cost like $2 or so, it COULD prolong the life of an oil filter.




And this is the kind of thing we ought to be doing her, not trying to pizz in each others boots.
Every body needs to make a buck, what it comes down to is customer service, something which seldom exists these days and something that I personally demand...........from service providers and to the customer.

When I don't get the service I expect, you don't get my business. Period.
Making money today is rather easy, just provide the one thing that is miserably lacking today...........Customer Service.

Nobody is an azz here for expressing their opinion, it's what makes the world go 'round, the more we kabitz, the more we know about each others expectations...............A good thang..........:cool:

tallimeca
07-22-2006, 12:30 AM
i put up a post questioning what LCO's thought dealers were making just because there are alot of guys on here talking like they are getting thrown over the barrell and dealers are making money hand over fist. I dont' know about your area, but dealers are closing up shop around here left and right.

Dealer markup on equipment on averages ranges between 10-20 percent. When you figure in shipping, fuel surcharges, labor of uncrating/boxing and assembling equipment, gasing it, oiling it........your talking 5-10 percent. Equipment sales are a loss for most dealerships. It's the parts and service return that is the dealers opportunity to profit.

Dealer markup on parts usually is about 40 percent on parts that retail for under 80 dollars. Again, figure in shipping, handling and stocking, inventory....that get's chopped quick. Before figuring in overhead.

I have to laugh at the LCO's that are convinced dealers are getting rich off them. It isn't happening guys, trust me. I have to laugh at my customers who come in and nickle and dime me because they are "hurting", but then take a week off in the middle of the season to go to the carribean!!!! Guess when the last time I took a vacation like that was? And in the middle of the busy season to boot!!!

Some of you LCO make me laugh with the whole "Sit inside all day and wait for people to come in" hahahaha Too funny.

Yup, we just set around waiting for one of you to come in so we can really put the screws to you. If it's a slow day, we are charging double baby!!!

Reality is when it was 100 degrees the other day, i spent 90% of the day outside getting guys back out into the field to make money. I enjoyed the A/C alright..........when I got home!!

Some people just dont understand that doing business costs money! We as LCO's have overhead such as trucks trailers, taxes, the whole nine yards. The dealers have more overhead than we do by far! This is what few people are understanding. Dealers have to pay for their storefront, property taxes, stock parts that may or may not be used. At the end of the day, dealers make no where near what some of you guys are thinking. I have never seen a mercedes, bmw or anything more than a pickup sitting in the parking lots at my dealers. Everybody has gotta get theirs.

The government makes it harder and harder for ANY small buisness now a days. I certainly don't think any of my customers are making money hand over fist. We chat financials to a point. I know where alot of them stand. They come in and inventory looks down a bit. Some out of stocks here and there. They know where I stand at that point.

Problem is that the so called OEM parts are made by the very same manufacturers that make aftermarket parts and most times to the same or better standards. That just the plain facts.

Guess again. You are wrong. There are a few parts here and there that are vendored to OEM's and aftermarkets like Oregon OPE and Rotary. But they aren't all made the same.

As long as the oil filter meets the same specs as the OEM part they have no choice but to honor the warranty. This is dealer gibberish to get people to pay more for their products.

BULL!!! As a dealer, we have hard times getting the manufacturers to cover things for our good customers as it is, reguardless of what filter is on there. Engine failures are getting harder and harder to warranty. Dealers are alowed by most manufacturers to make the call on small repairs. Before, the Manufacturer made the call on EVERYTHING. With profits down, the OPE manufacturers seem to be taking some of the warranty freedom away from the dealers, which affects you guys. Don't blame the dealers, blame the end users for putting in dealers in a bad place, forcing them to warranty repairs that technically arent' warranty issue........just to keep customers happy. We do it all the time. Manufactureres know it goes on. Part of buisness.

Just this week I had a customer throw a rod on a kohler 25hp motor. 2 weeks ago, he blew one on his other mower. Both had close to 2k hours on it. Not the best as far as up keep goes, but does try. Just couldn't accept that this happened, and it was every body's fault.....including mine, why this happened. Didn't understand why Kohler wouldn't warranty these motors, but he had 2 fail, there's an obvious problem........

Same customer 2 years ago, wrecked a 25hp with 800 hours on it, about a year old. Kohler won't warranty it. I charged him my cost for a new block and did the swap and no labor cost at all to him as a courtesy. Did everything I could , Kohler wouldn't budge. Didn't understand why he had so many hours on it already. They said it was "excessive use".

This is what dealers deal with. The manufactureres can really put us under their thumb.

dvmcmrhp52
07-22-2006, 12:38 AM
I'll try this one last time..........
My ONLY bitchh is the lack of service from most dealers. Period.
Making money is a must, that's pretty much a no brainer, however, it is also a no brainer to me that if the bread doesn't get buttered on my slice then your slice isn't going to be either.


We have a Kawi engine that just blew........
Kawi can get bent. They won't get to put another engine on one of our mowers again, so I do understand a bit but as I said, lack of service gets lack of dollars from me. Kawasaki is no different.

dvmcmrhp52
07-22-2006, 12:55 AM
[QUOTE=tallimeca]












Just this week I had a customer throw a rod on a kohler 25hp motor. 2 weeks ago, he blew one on his other mower. Both had close to 2k hours on it. Not the best as far as up keep goes, but does try. Just couldn't accept that this happened, and it was every body's fault.....including mine, why this happened. Didn't understand why Kohler wouldn't warranty these motors, but he had 2 fail, there's an obvious problem........

Same customer 2 years ago, wrecked a 25hp with 800 hours on it, about a year old. Kohler won't warranty it. I charged him my cost for a new block and did the swap and no labor cost at all to him as a courtesy. Did everything I could , Kohler wouldn't budge. Didn't understand why he had so many hours on it already. They said it was "excessive use".

QUOTE]


2 engines with 2000 hours on I can understand them blowing, but an engine with 800 hours should be taken care of, no excuses.

Just so you know, I would never have expected you to do the labor for free and wouldn't have allowed it.