Warranty - parts fall off

[smartwork]

Does the Exmark warranty cover parts that simply fall off after factory installation? I have an Lazer Z XS / 60 Triton - only about 90 days old - about 20 hours on it, and now I have an anti-scalp wheel go missing and cannot be found in the yard (mower is for single residential use). Will warranty replace something that falls off being that the factory is the one that installed it?

Thanks!

[eXmark]

Does the Exmark warranty cover parts that simply fall off after factory installation? I have an Lazer Z XS / 60 Triton - only about 90 days old - about 20 hours on it, and now I have an anti-scalp wheel go missing and cannot be found in the yard (mower is for single residential use). Will warranty replace something that falls off being that the factory is the one that installed it?

Thanks!
Hello,
Thanks for purchasing an Exmark. Sorry for the loss of your anti-scalp roller. Yes, warranty will cover the loss of an anti-scalp roller. Please contact your dealer and they can help you with your warranty claim.
Brian

[smartwork]

Thanks, Brian! I'll check it out.

[smartwork]

Hello there, Brian

Well... I stopped by the Exmark dealer today - where I bought the mower - and wanted to get the replacement wheel warrantied and much to my surprise... they refused. I guess I was surprised on a couple things - 1. I thought it would have been easy, and 2. As a business owner myself, I was surprised after having just spent $11K on the mower and now missing a wheel, they would have tossed me a wheel and said have a nice day. That in itself sure has dampened how I thought they ran the place.

I need the wheel and bolt assembly that holds it on. Brian, how do I go about warrantying that if the local dealer refuses?

Thanks!

-shaun

[eaglejrl]

Just purchased a Lazer Z 60" a couple of weeks ago. While mowing the first time with it, I looked down at a previous pass and saw one of my anti scalping wheels laying on the grass. I couldn't find the bolt and washer that went with it. Took the wheel to my dealer and he gave me a bolt and this time a lock washer. I put it on and went mowing. It came off again. Took the wheel back this time and we discovered that the threads inside the wheel had been crossthreaded. My dealer simply took off a wheel on a display deck and sent me on my way. No problems since. I can't believe that your dealer just didn't do something similiar.

[eXmark]

Hello there, Brian

Well... I stopped by the Exmark dealer today - where I bought the mower - and wanted to get the replacement wheel warrantied and much to my surprise... they refused. I guess I was surprised on a couple things - 1. I thought it would have been easy, and 2. As a business owner myself, I was surprised after having just spent $11K on the mower and now missing a wheel, they would have tossed me a wheel and said have a nice day. That in itself sure has dampened how I thought they ran the place.

I need the wheel and bolt assembly that holds it on. Brian, how do I go about warrantying that if the local dealer refuses?

Thanks!

-shaun
Hello Shaun,
Sorry, that sure doesn't sound like how our Dealers handle issues.
Please send me a private email with your full name, address, phone # and model/serial # of your mower.
We will send you a wheel and bolt assembly.
Brian

[smartwork]

Thanks, Brian! I didn't see your email address, so I was going to PM you, but the system didn't allow that either. If you can drop me an email at shaun @ larsonart.com (remove spaces around @ symbol - spam prevention), I can send you all the requested info.

Thanks!

[dubblet125]

Hello there, Brian

Well... I stopped by the Exmark dealer today - where I bought the mower - and wanted to get the replacement wheel warrantied and much to my surprise... they refused. I guess I was surprised on a couple things - 1. I thought it would have been easy, and 2. As a business owner myself, I was surprised after having just spent $11K on the mower and now missing a wheel, they would have tossed me a wheel and said have a nice day. That in itself sure has dampened how I thought they ran the place.

I need the wheel and bolt assembly that holds it on. Brian, how do I go about warrantying that if the local dealer refuses?

Thanks!

-shaun

Some of these dealers amaze me regarding the fact that no matter how much money you spend there when something goes wrong they dont want to help you. When i started my business i bought a 36" metro and various handheld equipment all from the same dealer and not even a year later i had to replace the head gasket and valves on the mower a $250 repair and they wouldnt cover it saying that "the engine ingested dirt". This was so rediculous to me because i have so many different peices of equipment over the years and not once have i ever had any problem as i take very good care of my equipment and if its that easy for dealer anytime something goes wrong with the engine they can say that it ingested dirt and they can probably make up some other bs about anything else that breaks to get out of covering it.

[fiveoboy01]

FWIW, I lost an anti-scalp wheel on my '06 Turf Tracer HP a couple of weeks ago.

Went back and found it lying in the grass.

The whole wheel and "axle" fell off the mounting bracket.

All I did was buy a nut for it.

Not sure if exmark is using locknuts on these, but apparently they should be.

[Berkshire]

Had the same thing happen to me with only a couple of hours on my new mower this spring. My dealer took good care of me, I did replace all the nuts with lock nuts with no problem since....

[smartwork]

I would like to thank Brian for taking care of me on this. I received a call from the local dealer indicating that I should pick up the wheel assembly, so I did. I'm not sure it was the "warmest" visit there, but mission definitely accomplished.

Thanks so much, Brian!

[lawncaremanstl]

When I bought my new turf tracer hp 36inch the anti-scalp wheel fell off in the first 20 hours. I took it back to the dealer to have them see this and they replaced the missing parts. A few weeks later I was mowing a large field and I lost the whole assembly. My dealer gladly replaced it and put a new one on with new/different lock nuts. Then I went back to the shop and used my air wrench to tighten them even further. No problems since.

[sjessen]

I, too, have lost several anti-scalp wheels. My dealer said to use a chisel and mar the threads of the bolt after installing. Think I will try a locking nut first though.

[LemkeLawns]

Has any one else had trouble bending that new bushing that the anti-scalping wheels mount on?

[John Gamba]

You might have the anti scalp wheels to low. If your riding on them then they will come off.

#2
You may also be riding the deck to low for what your wheels are set at. Please look at the chart for the placement of theses wheels.

[LemkeLawns]

You might have the anti scalp wheels to low. If your riding on them then they will come off.

#2
You may also be riding the deck to low for what your wheels are set at. Please look at the chart for the placement of theses wheels.

Ive went that route, They were placed inthe position that the chart indicates for my cutting hieght. But since my first post they have been move tho the highest setting.

[tallimeca]

on anti scalp wheels should last years. If you are wearing through them, it's because the deck rides on them too much. Unless you cut a ton of uneven terrain and you can't help it.