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View Full Version : Quality scale survey


kbacon3231
10-29-2006, 09:58 PM
I will be mailing out a survey along with my invoices this month and was wanting to know what you all would think the top five or ten questions i should let my customers grade me on? Quality of work, appearance, so on and so on. I figure this could be a good way to find out how i can better my buisiness.

LawnBrother
10-30-2006, 05:51 PM
I think it's a great idea, and I was planning to do the same with my final invoices for the year.
I thought about a lot of possible items, but was thinking it may be better to just write a letter asking them what I could do to improve service next year and provide a space for them to write their thoughts. Haven't decided yet, though.
Some possible things:
reliability
quality
promptness (like returning phone calls, etc.)
appearance
what other services we could offer to fit their needs
ask them to give an overall rating on a scale of 1-10
those are some of mine, hopefully someone else will chime in too, as this could be a great way to see what needs improving/changing.