Ferris Mowerdeck problems AND NO Help From the Dealer or the Company

[bubenberg]

We experience the same problem as an other writer has and I alllowed myself to use his words with some modification:"lot of deck clogging & lots of clumping in the discharge from our" 60" IS 4000 deck. The writer goes on saying that: "Additionally, it seems that there is a "skip" left each time we make a slow right turn."; we have the same problem. The "skip also occurs when we mowe on slopes, or with a semy full gras or leafcatcher, which ferris said that can be used with their equipment.
Yes, the suspension works great, but we are in the business of gras cutting and need the support from the dealer and the manufacturer.
I WILL NEVER BUY ANOTHER FERRIS PRODUCT ..... THEIR DEALER NET AND DIRECT SUPPORT S T I N K

[Finecut]

Bubenburg,

We have had a IS in the shop since May 22 and they still can't find out what's wrong with it and today is June 19. They need to work on dealer support and manufacture support.

[steve]

The only thing I can say is give the factory a call and tell them about your problems. Tell them you need a fix & need it Now!!:mad:

Toll-free (US only) 800-933-6175
Phone 315-495-0100
Fax 315-495-0109
Business Hours (Mon-Fri) 8:00 AM - 4:30 PM EST
(Above information from ferrisindustries.com)

[LAWNGODFATHER]

sorry dude I had three DD52" and they sucked
had them for 3 months and was at the dealer every other day
after a moth i got tired of this and asked them to take them back and then they gave me realy poor sevice
I call my lawer and he call and talked to them and the anti lemon law made them give me all my money back plus what i got stuck paying for some repairs

GO EXMARK PERIOD!

[bubenberg]

Which question should i ask?
Rather pull back their sponsorship?
-than answer existing customers questions on this site, the phone or e-mail.
-educate the dealer net so they can solve the problems .... because after all we bought these machines to mow with ... not to look pretty in the dealers shop
Did i make a $8000.00 booboo?
Did anybody else get an answer or satisfaction from the dealers repairshop?
Is my next step the law: Autorney Generals Office of the neighbor state NY/ Consumer advocate to investigat false advertizing about superior ride without deminishing mowing capability?

[lawrence stone]

Try running double blades in a number of combos.

[HOMER]

Always had a problem with that suspension thang. I think I'll stick to the kidney bruisers, least I know how to mow with them.

[Finecut]

Bubenburg,

There is a toll free number listed above...when all else fails try calling them at the factory and ask them to intervene and try to resolve your problem. Remember you can always kill more flies with honey than with vinegar!

[lawrence stone]

This is real bad PR this close to the big show. We all need to reflect on this customer no service issue as it pretains our LCO business.

8k is a lot to spend for a machine the cuts poorly esp. when you can
buy a Toro with a 62" deck and a 23hp engine for about $6600. The toro deck design uses less HP than many other brands so a 23hp is fine.

Another issue I have with ferris is they hook the hourmeter up to the
PTO. What if you are using an electric spreader or pulling an aerator?
Do these engine hours not count?

[mowingmachine]

Call the Ferris company. The dealer isn't going to do much for you or probably even know why the machine isn't mowing right. Maybe it is just your machine and it is a simple fix. If Ferris is a good company they will go out of their way to solve you problem. You should never be afraid to call the original manufacturer. They will do just about anything to save face sometimes. Just a thought.

mowingmachine

[Finecut]

Stone,

Your issue with the hour meter could quite easily be over come by an inexpensive after market hour meter that would attach to the spark plug wire and register hours run. In the grand scheme of things, I feel certain those hours would be insignificant. We all go over or under on our oil changes...at least we don't shut down our equipment after a certain amount of hours, we finish our day out. Think of all the equipment that is produced without hour meters that has run for the last 10-15 years.

All companies have problems they can't solve. How many times have you heard someone say that they won't buy another GM product or Ford Ect. try as they may, somethings remain a mystery.