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View Full Version : Is being loyal to local dealer worth $525


Uranus
12-29-2006, 11:17 PM
I have been pricing the exmark lazer 60" 31hp briggs and talked the 2 local dealers down some. I use the closer one for my parts and repairs. This dealer (dealer 1) in not known for giving the best deals and is a touch higher on prices but they are local and have treated me pretty well in the past few years. I know I can walk in and get someone to come out and look at a piece of equipment anytime I need. I went to the dealer 1 hour away (Dealer 2) and talked to them about the mower I wanted. Turns out that they placed an order with exmark and got 1/2 of it yesterday. Exmark sent them a 66" 31hp lazer that they didn't want but were willing to contact the rep to see if they could get me the 60" for a little less cuz of the mix up. To sum it up here are the prices I'm working with.
Dealer 1 (closest) started off at $12,750 +5% tax =$13,387 and talked down only $250 + tax +$13,125
Dealer 2 wants $13,300 total and talked down to $12,600 total.
The difference between the 2 is $525.
I went to sign the finance papers today at the dealer I use for repairs and told them I found a lower price but chose to be loyal to them and he took off the $250 for me and saw that an error was made on the finance papers so he would have to rewrite them and I could come back tomorrow and sign. While I'm in their office dealer 2 calls up and leaves a message on my phone saying that they will take off $200 from the quoted $12,800 cuz the quote was for a 66" not the 60" that I asked for. So now they are down to $12,600 out the door. So now what do I do. Do I stay loyal and over pay by $525 and have to explain to my local dealer that I'm backing out or do I buy from dealer 2 that I have only been to once. :confused: Also is it always like this trying to buy a new mower? Both mowers have ultra vac triple baggers

MattsMowing3535
12-29-2006, 11:40 PM
Wow that is a very hard decision. I think that I would probly stay with my local dealer but in the end it would be a very hard decision. The fact that you already had the finance papers going and then had to re-write them would deffinatly make me stay with my dealer.

LCPullman
12-29-2006, 11:53 PM
Given that situation, I'd definately go with the dealer you are more familiar with. Its closer. You know them and they have treated you very well in the past. I think it is well worth the extra money to get it locally and get the good service, etc.

As a business man, I personally don't like customers who go "out of town" just because that other guy has slightly lower prices. So, when I'm the customer, I am willing to pay a little more to buy locally if I'm treated well and get good local service.

Dunn's
12-30-2006, 12:04 AM
Well I can't help you out to much, but if you are gonna squeeze every penny out of your dealer. Try to not put up any posts about your customers trying to squeeze you.We don't haggle our dealers and we don't let our customers haggle us. Also there aren't to many good dealers out there so you really wanna watch how you treat one who is treating you right. We unfortunately have to use a dealer we do not enjoy going to because most of them around here only like you when your buying. And hardly any of them sell the product we use. Sorry for being a jerk. But thats my .02 cents.

pclawncare
12-30-2006, 12:07 AM
I would stay with your local dealer that you already have a relationship with. Example when i was buyin my last walker i priced one from a town an hour away they made me a deal 400 less then my local dealer who i have bought all my other equipment through and services all my stuff. I had a belt break on it and for some reason they did not have it in stock. Anyway he loaned me a used walker he had bought on trade in to use for they day while they over nited the part. If i had gone out of town to buy my mower more then likely my dealer that does service for me would probably not feel so compelled to go out of his way to help me. So if i was down for that whole day it could have very well cost me 400 or more dollars and put me behind not to mention that if i have any problems at all i am at the front of the line for service. In my case i feel that the extra service and the business relationship is well worth my 400 dollars. If you sick with people that you already have good service and are happy with spend a little extra up front more often then not it will come back to you if not double

Uranus
12-30-2006, 12:26 AM
Well I can't help you out to much, but if you are gonna squeeze every penny out of your dealer. Try to not put up any posts about your customers trying to squeeze you.We don't haggle our dealers and we don't let our customers haggle us. Also there aren't to many good dealers out there so you really wanna watch how you treat one who is treating you right. We unfortunately have to use a dealer we do not enjoy going to because most of them around here only like you when your buying. And hardly any of them sell the product we use. Sorry for being a jerk. But thats my .02 cents.

I dont think your being a jerk. I like it when people come from another angle. You have a good point. Some people see $500 and a big difference. I do/did. It is nice to save that kind of money when your spending 12 thousand dollars. But what is the difference in the monthly payment for 500 over 36 months. Minus interest 525 divided by 36 is 14 buck a month. 14 dollars is like an insurance policy. Like said above, what if it goes down and I need a loaner. I've spent $6000 dollars in his store this year on 2 cycle eqipment and repairs to the cooling system (radiator and water pump) this year alone. I know 7 of his employees by there first name and it feels like my own little Cheers (sitcom from 80-90's for you younger guys) when I need a part. Being solo this year it was nice to talk to someone.

chuck bow
12-30-2006, 06:26 AM
I went out of town about a hr away to save 800 bucks but the flip side to the rest of the story is i dont like the new local dealer at all ( my old scag dealer lost the line to a John deere mega store )_ Never has any parts in stock , commom belts pullys ect, and always has to have the parts shipped overnite to me which dont fly in my book , if you are going to be a dealer have parts in stock.It ceases to amaze me why the prices differ so much from dealer to dealer, bigger stores got to pay for the big fancy mega store they just built i guess

lordmaximus240
12-30-2006, 08:20 AM
sounds to me like you are pulling the same thing that lots of people on here like to whine about. I would not hesitate to pay more to my dealer who takes care of me and provides me with A+ service and treatment. its hard to find and means alot, especially to a solo like me with limited equipment.

Uranus
12-30-2006, 09:31 AM
sounds to me like you are pulling the same thing that lots of people on here like to whine about. I would not hesitate to pay more to my dealer who takes care of me and provides me with A+ service and treatment. its hard to find and means alot, especially to a solo like me with limited equipment.

Well since you brought up lowballing we know where it starts. It begins with or estimates to our customer, they save money/we lose money, then we try to save money at dealers on equipment so we save money/dealer loses money, Then we ALL know for a fact that the dealers try do save money when buying from the factory he saves money/factory loses money. So we all lowball. We do it and dealers do it too.

Uranus
12-30-2006, 09:35 AM
sounds to me like you are pulling the same thing that lots of people on here like to whine about. I would not hesitate to pay more to my dealer who takes care of me and provides me with A+ service and treatment. its hard to find and means alot, especially to a solo like me with limited equipment.

And if you look back you will see that I went to my regular dealer to pay for it and there was an error on the paper work. I do intend to buy it from them too. Actually I'm going in a few hours to get it.

Lynch Landscaping
12-30-2006, 10:15 AM
I would get it from the closest dealer possible.

RedMax Man
12-30-2006, 10:37 AM
Maybe you already got it but i will tell you what i think. I personally don't like to buy from many dealers i like to just stick with one unless they don't carry the brand i want. I've run into this situation a couple of times but not with such a big money difference, usually around 100 bucks. I am very pleased with my dealer that i use right now even though it's a little farther than the one right in my town and sometimes cost a little more. But he gives me discounts and stuff sometimes and provides excellent service. You'll probably need you lazer serviced so its nice to not need to travel far or if you ever need a backup mower. When you get it post some pics.

N.TX
12-30-2006, 10:44 AM
If you really like the dealer and have the money i wouldnt even flinch at that price difference. With every puchase you make there begin to build a reputation with that dealer... especially with big purchases like that. Over time you will look back and not even flinch at that price because of the time and hassle they will save you in the long run with other stuff.

Uranus
12-30-2006, 10:46 AM
Maybe you already got it but i will tell you what i think. I personally don't like to buy from many dealers i like to just stick with one unless they don't carry the brand i want. I've run into this situation a couple of times but not with such a big money difference, usually around 100 bucks. I am very pleased with my dealer that i use right now even though it's a little farther than the one right in my town and sometimes cost a little more. But he gives me discounts and stuff sometimes and provides excellent service. You'll probably need you lazer serviced so its nice to not need to travel far or if you ever need a backup mower. When you get it post some pics.

I dont have it yet. I'm still sitting around in my sweats. I'll go in an hour or 2 and sign for it. The local dealer just called and said the papers are ready to sign. Then said he has to put it together. ??? I saw 3 of them in the back storage building. Maybe they needed a little tweaking like leveling decks and such. I'm leaving it there for a few days anyways. I heard we might get some snow today. Last night it was flurries now its atleast an inch and maybe 4 inches in the hills. Weather guys are going to be on there toes for the first few storms. I was thinking of posting some picks in the spring of the whole set up. I'm not a big fan of posting all my equipment piece by piece. I know you guys will be impressed with what I got. It is a nice setup.

RedMax Man
12-30-2006, 11:56 AM
I dont have it yet. I'm still sitting around in my sweats. I'll go in an hour or 2 and sign for it. The local dealer just called and said the papers are ready to sign. Then said he has to put it together. ??? I saw 3 of them in the back storage building. Maybe they needed a little tweaking like leveling decks and such. I'm leaving it there for a few days anyways. I heard we might get some snow today. Last night it was flurries now its atleast an inch and maybe 4 inches in the hills. Weather guys are going to be on there toes for the first few storms. I was thinking of posting some picks in the spring of the whole set up. I'm not a big fan of posting all my equipment piece by piece. I know you guys will be impressed with what I got. It is a nice setup.

I got nothing as far as the white stuff goes but i hope its on the way. there were some flurries this morning but thats it in my neck of the woods. Ya i'll post pics of my rig and trailer in the spring, all the hard work and money is paying off so its looking pretty nice. I don't understand the people who post a single pic. of every little tool they got. one of a mower then the blower then the chainsaw then the rakes. seems a little crazy to me.

Grass Kickin
12-30-2006, 12:39 PM
Call me crazy but I'd go with the 525 savings. you can get the mower serviced at your local dealer, ask him if he would match the other dealers price. If you are a regular customer he shouldn't have a problem with that. I don't think you are hagling but 525 can buy you a very nice piece of hand held equipment as well.

Guys please get off the lowballing kick. We are not talking about a customer weaseling about a 25 dollar weekly account that likley won't add up to 600 per year. Big difference here. This guy is ready to drop 13K on a mower and should get the very best deal he can, what is wrong for trying to get a good deal that works for him? The dealer, like all dealers has a minimum he can take. If the other dealer is offering it for 525 less, the local guy could likley match that. Like I said this is about 13K and I'm sure the guy wouldn't want to lose that sale. He can always refuse tolower the price as can any LCO when it comes to customers who want to talk you down.

pclawncare
12-30-2006, 01:06 PM
Well all i am saying is when something goes wrong which it will may be a few years but your service dealer is not going to be as ready to bend over backwards to help you when your in a pinch. My dealer sometimes will tell me what he has to pay for the equipment and we agree on a price mostly on hand held tools and trimmers but like on my walkers i usualy ask for a bottom dollar he gives it to me and then he will give me like 25% of any accessories i want lights deck high adjustments and any other bells and wistles and not charge me any labor to put them on

robbo521
12-30-2006, 01:11 PM
$525 is some good money.like me i got mine local,we have 8 JD dealers around 15 miles apart.my dealer treats me the same as if i got a $180,000 cotton picker.if he is a good dealer you will see it in the summer if you brake down,will he take care of you fast.mine told me if i break down he would have something on the lot for me to use to fit my needs.good dealer means alot to me than price.

chuck bow
12-30-2006, 01:41 PM
I also agree on needing a good dealer who will bend over backwwards for you and my old scag dealer will still do that and he will work on my equipment no matter what brand i have ...... and he can still get scag parts just like we can i have spent alot of money there over the years and will still do so . The only issue with me on this end will be the warrenty work and i will deal with that when it happens , may have to drive a hr to the others shop or have him pick it up. Thats why i have a backupor two for everything i use and run .

lawnprosteveo
12-30-2006, 01:50 PM
Ive had a similar problem recently. Only not that kind of money at stake. Still, the relationship I have with my dearler is really good. Its worth alot to have that kind of relationship with them. I would probably go with the local dealer.

tacoma200
12-30-2006, 02:30 PM
I'm almost sure Exmark told me the new Lazer Z with the 31 briggs list for $10,300. Thats the regular lazer and not the XS model. Are you talking about an XS instead? They are putting the 31 on the 07 lazers so you might want to look at that to save money over the XS. Plus a 60 " deck on the regular lazer will trim better but be a little slower of course. If your talking about 06 models then yes you would have to be speaking about the XS to get a briggs on it. Wait until the 07's hit the floor. I hope we are on the same page, not sure.

Uranus
12-30-2006, 02:47 PM
Yes it is an 06 xs with the 31 hp. The mower was 10 thousand and some change but then add in the ultra vac triple bagger at $2,500 or so and the price goes up. I just got back from my local dealer were I buy all my redmax, echo, little wonder, and exmark equipment. this is the "local" dealer we are all talking about and I bought it from him. Loyalty. He has all the brands I use and carries a bunch of other brands too. Now I really have to get some more accounts to pay the $400 a month payments. ouch! Now worries though. Its only money. If the Sh!t hits the fan and things don't work out for me I'll stay solo for the year and sell my other lazer. :laugh:

tacoma200
12-30-2006, 03:07 PM
Ok, I see the picture much clearer now. I personally think a good ZTR is a great investment and don't look at it like other debt that doesn't make money for you. I try to buy local if I can.

Uranus
12-30-2006, 03:16 PM
the 07 are coming out with a 35 hp on them. I have not heard anything bad about the 31 hp yet and dont really want to take a chance of running into problems with 35 hp. I dont want to be the Ginni pig.

tacoma200
12-30-2006, 03:20 PM
The decks on the 07's have been improved over the 06 models so I would opt to wait on an 07. Kits are available for the 06 but why take a chance.

Uranus
12-30-2006, 03:52 PM
I'm almost sure Exmark told me the new Lazer Z with the 31 briggs list for $10,300. Thats the regular lazer and not the XS model. Are you talking about an XS instead? They are putting the 31 on the 07 lazers so you might want to look at that to save money over the XS. Plus a 60 " deck on the regular lazer will trim better but be a little slower of course. If your talking about 06 models then yes you would have to be speaking about the XS to get a briggs on it. Wait until the 07's hit the floor. I hope we are on the same page, not sure.

Just thinking as I got the mail 10,300 does that include tax?
10,300 x 5% mass sales tax =10,815 plus bagger say 2500 = 13,315 Ouch

tacoma200
12-30-2006, 07:39 PM
I could be mistaken but I asked about a list price on a 07 regular lazer Z with the 31 Briggs, 60" deck on the Exmark forum and was told the list price would be $10,300 (I think that's what he said). But it has been my experience that at least in my area you rarely ever pay full list on a new mower. You may have to do a little homework and bargain with the dealers to get the best price. A 31 regular lazer should definately be cheaper than the 31 XS which will be discontinued. The North East does tend to be higher on prices and less willing to negotiate than dealers in other parts of the country though. I know I paid around $8200-8400 for my 27 hp 60" lazer in 05 when it listed for close to $10,000. Same on the Hustler, no where near list.

NNJLandman
12-30-2006, 08:05 PM
Id go to your dealer him and tell him the other price you got, tell him how you like them...say what can you do...if no budge...go buy from the other guy...business is business...if you have the money and want to spend the extra money to go to your repair guy go for it...but its just like lawn customers...my price is $35 to cut the lawn...joe shmoe drops off his flyer for $32.00 a cut...i lost an account. If you've given them a lot of repair work, they should be loyal to you, see how bad they want your business, if they want you to buy their mower...they'll give you a deal, they know they'll keep you as a good paying customer who will keep coming back...make them work for you, dont work for them. Get it.

Jeff

Ed Ryder
12-30-2006, 09:02 PM
I would just tell your local guy that you would prefer to do the transaction with him, but in double checking the pricing, which any smart businessman would do, his competitor in (town) has made you a deal at (the price). Look him straight in the eye and say "The sale is yours if you match the price." Then shut up. Don't say a word, no matter how long the silence. Wait for the dealer's response and see if he cracks.

Of course you want to support your local dealer, but the price has got to be fair, and a substantial amount is at stake. And now you know he's high.

You are giving him a courtesy to take the sale instead of just going straight to the other guy.