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View Full Version : Are your parts OEM?


KathysLGC
02-25-2007, 01:03 AM
I'm looking to order and I was comparing your prices to J-thomas. J-thomas is cheaper but if you stock better products I will place my order with you. I need a bunch of PM stuff for my Exmark Lazer Z

partstree
02-26-2007, 12:29 PM
hi playboy,
we actually offer a 10% discount on all parts to our commercial customers. the signup form is currently closed, but i can open it up for you.

KathysLGC
02-26-2007, 05:54 PM
Great! Sign me up and I'll place an order today.

partstree
02-26-2007, 06:26 PM
i've sent you a private message with some instructions on how to get your commercial account setup. we look forward to your order!

KathysLGC
02-26-2007, 10:43 PM
Done. So are the parts OEM or just a better quality then J-thomas? I was also looking for tune up parts for my 27hp Kohler and it's hard to find what I need. I have the donelson air filter and didn't see replacement filters for it.

partstree
02-27-2007, 12:05 PM
i set your account status to commercial. when you login with your email and password that you set you should see the discounted prices. let me know if you encounter any troubles.

all of our branded parts are oem parts, some of them are also tagged with less expensive alternative brands like oregon and rotary whose quality are just as good.

what is your model and serial number for your kohler?

KathysLGC
02-28-2007, 01:00 AM
Order sent!

Engine is CH740S
Ser#3418014791

partstree
02-28-2007, 10:28 AM
i did a little digging, and i'm by no means an expert, but it seems to me like the donaldson air filters either didn't come stock on the ch740s or came stock on certain special variations of the engine.

stupid question, but do you know the brand and part number of your air filter?

KathysLGC
02-28-2007, 06:28 PM
No I don't. I looked around and didn't see it available for any of the Kohlers on your site. It seems it's a pretty popular air filtration system for these engines.
I'll be getting another order together soon so if we can locate it on your site then I'll order one. I was impressed with the ability to pin point the part i want on your site. It's like going to a dealer online. As you can see I ordered a lot of odds and ends parts...

partstree
02-28-2007, 08:59 PM
I asked some of our mechanics about the Donaldson filters and they confirmed that they don't come stock, that they are add-ons for the engines, but there aren't a huge variety of them. In other words, we can't determine which filter you need from your engine model alone, it's dependent on which model air filter assembly you have.

I did see your order, and unfortunately I can already see a couple of potential holdbacks, but I'll keep an eye out on your order for you, we don't get a lot of commercial customers from this site. If for some reason your order takes a while just shoot me an email and I'll see if I can find out which parts are holding your order up.

KathysLGC
03-01-2007, 08:28 PM
How long do you think the hold backs will be? A few working days? I thought you would have a bunch of orders from the site. Does every one know you stock OEM parts or good replacements? I was ready to place my order with a competitor until I found out you had better parts.

partstree
03-03-2007, 12:51 PM
the hold-ups depend on the manufacturer. 99% of the time if we don't get your order out within three working day it's due to a national shortage - the parts are pretty tough to come by unless you're buying from a specialist in a particular brand. in our case, walbro isn't a high-stocking brand, so if the walbro distributing plants have difficulty getting the parts to us then we'll need to do some digging. so in answer to your question, we haven't had a problem getting parts due to lack of buying power or minimum requirements in quite a while.

i believe we do externally market that we stock oem parts, but it's not really advertised on our website. i'll definitely bring that up to our team and see what we they think, thank you for that suggestion.

KathysLGC
03-13-2007, 11:53 AM
Any status on my order? I looked at your site but it states no order on record.

partstree
03-13-2007, 12:48 PM
you should be able to pull up your order status with just the email address and your order number. it looks like about half the parts on your order are in the difficult to obtain category and were backordered from exmark. i'm still waiting on an estimated ship date from them.

KathysLGC
03-22-2007, 10:00 PM
OK, this is waaaayy too long to be waiting for my order. Can you just send me what you have now, delete what is holding my order up and refund me the difference? If not can you just cancel my order and refund my money?

newz7151
03-23-2007, 12:56 AM
Looks like it's time for somebody at Partstree.com to call Rod and ask him WTF is taking so long with the parts.

partstree
03-23-2007, 08:54 AM
Hehe, Rod won't know what's going on with parts.

PB - I'm putting in a request to go ahead and ship what's available and cancel the backordered parts. The next version of the website will allow us to partial ship orders so that future customers won't have to go through this wait - unfortunately our current process doesn't allow us to do this yet.

partstree
03-23-2007, 08:57 AM
Actually, now that I look at it, it says your order shipped yesterday. You should have received an email from our system with your tracking number. Check your spam filter to see if it caught anything from us that it shouldn't have.

KathysLGC
03-23-2007, 09:27 AM
I'll check the spam filter. I didn't see anything in my inbox but I rarely check my spam bow. I recieved a confirmation email when my order was placed so I didn't think it would go into spam. Next time poke the Exmark rep in the eye with a hydro filter......:hammerhead:

partstree
03-23-2007, 09:37 AM
Our eXmark rep is actually here right now. I kicked him for you.

You can also view your order status to get your UPS tracking number.

lawnmowertech37
08-31-2007, 11:26 PM
yep its really the parts tree partstree.com correct ? guess who this is ?????? yep its me calvin with cm small engines its really a small world after all guess what all have any need of obselete echo parts such as part # 156-126-0652-0 which is a coil which is no longer available by echo but since i bought out a old echo dealer homelite dealer back in the early 90s i have always had these parts on the shelf without no one knowing they still existed till now since we have a online store but the thing is i have no idea of what prices these oem echo parts are the ones that are no longer available have no prices on them do you all have these prices still ?
let me know
thanks
calvin

Frontier-Lawn
09-03-2007, 11:57 PM
how would i open up a commercial account?

partstree
09-04-2007, 08:30 AM
we have prices on them, but they're from several months ago before they were obsoleted. there doesn't seem to be any rhyme or reason to how dealers price obsolete parts; in order to save time and keep things fair for our customers we don't usually deal with obsoleted parts.

yep its really the parts tree partstree.com correct ? guess who this is ?????? yep its me calvin with cm small engines its really a small world after all guess what all have any need of obselete echo parts such as part # 156-126-0652-0 which is a coil which is no longer available by echo but since i bought out a old echo dealer homelite dealer back in the early 90s i have always had these parts on the shelf without no one knowing they still existed till now since we have a online store but the thing is i have no idea of what prices these oem echo parts are the ones that are no longer available have no prices on them do you all have these prices still ?
let me know
thanks
calvin