Your CRAZIEST customer

[MOWEMJEFF]

My friend said he knew someone who needed a clean up so I went with him today to do it and the lady is crazy. She is about 5 feet 175 punds and probly 20 percent asian and sounds like George's mother on Seinfeld. Her yard is all trees with one section of grass about 10ftx10ft and 2 old pools that are still standing and probly havent had water in them for 10 years, her yard is decked out in fake flowers and blue carpet spread out where there should be grass. After we tell her about how we'll clean up the leafs she asks why would we do that, and says she just wants the stick picked up and a tree that has fallen over and is dead to be tied so its standing up again. We ended p doing that and raking the leaves out of her driveway, which was a ton since her whole yard is trees, a real clean-up and I woulda had to charge her $300-400 but she gave us 50 for 45 minutes work, all in all one of the wierdest experiences of my life. I'd love to hear some more of these stories so I know I'm not the only one whose worked for someone who is beyond out in left field.

[MOWEMJEFF]

oh, and the only reason it took so long is because we had to knock on the door for 12 minutes and call her 3 times before she finally answered, who knows what she was doing???

[Midwest Lawn Services]

We mow for a little old lady on a 2.5 acre farm in the country. We only mow...no trimming, no blowing, just mow. She asks me last week if I could trim under the 25 pines she has along the property lines, and I tell her yes its an extra $40...really would only take me about 10 minutes with the front mount Grasshopper. So she tells me that's too much. This week I sent the foreman out and another guy to mow, and they call me laughing their a$$es off. She is out there with a set of small pruning shears, on her hands and knees, trimming about 5" of grass off around these 25 pines! I drove out there just to see it for myself, and sure enough, there she is, probably 90 years old and 100 lbs cutting practically each blade of grass by hand. That is what I would classify as CRAZY!!!!:dizzy: :dizzy: :dizzy: But we sure got a good laugh!:laugh:

[PatriotLandscape]

I have a customer that we took care of plowing her yard. One day it was light snow but we needed $ so we went out and knocked on the doors of our customers to see if they wanted to be plowed out. I knocked for a few minutes knoing they were both home then went ahead with plowing. As I was leaving I saw the lady peaking at me through the blinds like she was a private eye and caught me in the act. I went up and knocked again and she didn't answer.

[twj721]

have a little old lady who says very little if anything at all when she calls us when she wants her place she simple says her name phone number and then says (mow me) and hangs up

[topsites]

I guess for those of us (guilty) who think it gets a little bit worse every year, we sometimes fail to appreciate how good we really got it... In time comes the experience, and I too often forget the mental side of those years.

I don't even know where to begin, or who was crazier, me or the customer?
I'd love to talk about the customer, but I can't, not for me, I'd rather tell on myself and I think it's just as good a laugh, thou I'll enjoy reading the rest of the thread...

Let's see, I started in 2002 with:
A 1974 F-250 with a 390cid carb'd cleveland, she had well over 400,000 miles on her, got 5-8 miles per gallon, mostly 6... Burned and leaked a quart of oil about every 4-500 miles, I had to dump 10 bucks / day of gas in it, every day, good thing gas was only 99 cents for a bit... When the paint needed it, that was something, I'd buy 2-3 cans of white spray paint at the dollar store and go to town, and it really looked better afterwards.
The gist of it was, I do think I buried the speedo once or twice like an imbecile, but that had to have been one of the most unsafe vehicles I ever owned, even the brakes were treacherous (plan stops well in advance, mentally mark where there exist run-off ramps such as tree lines, don't forget not to count completely on steering).
Windshield wipers? Well, no, there is this stuff called Rain-x, I still use it because it really rocks.

Two very worn 52" Wb's, but they were Toros, with velkes, and bagger.
> Both of them had the engine replaced that year, one was my fault.

The trailer was new thou, brand new, niiiice.
As was most of the small hand held stuff, thou I didn't have much, the good news was it ALL fit between truck and trailer, I was never without something I owned when I needed it, I even had some space to spare.

Now, somehow it doesn't surprise me why I might've attracted a certain quality of customer, perhaps it truly was meant to be that way, I do remember accepting a lot of things as they were.
But drive me to the edge and beyond it did, many times, the part I found most interesting is this evidently really attracts some women, but that never worked out, either (now I know it is because of that Yin-Yang BOWLSHED lol).
I also remember thinking I must've done some really bad things in life, and this was my punishment... This was also a bad idea with the women, as it later turned out, the results of this experiment were yin-yang related as well. All in all it worked out in such a strange way that somehow I don't think I'm going to heaven, but then it does take two to tango.

The good news is, it gets better, it really does.
But yeah, I know what dog poop tastes like.

[jbone]

Our craziest customer came out one day and started flipping out at me b/c I had gotten her grass muddy. It rained 2 days prior and she has crappy drainage. She told me that "everyone knows you arent supposed to mow 2 days after it rains!" this was in a little 10ft long 2ft wide part of her yard, she told me I didnt know what I was doing and she wanted the whole yard replaced!!!!!:hammerhead: Later when I was mowing her neighbors yard I had accidentally knocked off a piece of slate of a wall (all I had to do was pick it up and put it back in place) She ran outside and told me she had never seen me before and she wanted me to show her identification! I was ruining everones lawns and I shouldnt be here, if I dont show her i.d. she was gonna call the cops!:dizzy: So I said... "You know what youre right! I am some f'ing lunatic that spends the most beautiful friday afternoon of the year, lurking around and mowing random peoples lawns for free!!! You better go call the cops and have my ass hauled away! I am a danger to society:laugh: She shut right up and went inside. My friend who mows lawns with me had spoken to her husband. He said "if she ever comes outside again for any reason to tell her to shut the F#@! up go inside, that should keep her out of your hair for a while":laugh:

[capelawncare.com]

I get phone call the other day. A guy wants estimates for some beds, and tree trimming. So I go do the estimate. I am there for over an hour. The guy just keeps talking and picking my brain.

So finally we get around to the money. I figure I need to charge extra because he is a pita. So I hit him with about double what I would normally charge, and the guy says OK.

I show up 2 days later to do his trees and the guy follows me around and tells me exactly which branchs he wants cut, one at a time. As in: cut this here.. Ok Now, cut this one here... You get the idea.

If I hadnt charged him double in the first place, I would have bolted. But i figured what my hourly rate was, and I figured hey I will just go with the flow.

[TheDreadedCollegeStudent]

Had a customer tell me to get on my hands and knees to get the grass clippings out of her garden..told her to F herself, she screamed at me and said she was going to call the better business bureau hahaha

[green-pa]

Had this customer say I was charging too much to hedge trim and pull weeds ( and I only quoted $30 an hour to be nice). He wanted to pay me $35 for a 3 hour job. I said no, so he said, well just do what u can in an hour that's all I can afford. So I did. Then after that, he tells me this story about some guys that gave him an est. on taking down 5 50-70ft trees out of his yard. They quoted him $3000 he said. Sounded reasonable to me, with all the equipment and precautions involved. He looked at me as if I may be suprised at what they told him. I wasn't. He said he told them "no, and as a matter of fact, HELL no!" I was thinking, 'yeah, whatever u pita' Then he said he found a guy that chopped all 5 trees down for $180, cut them up in logs, and didn't even keep the wood. That sounds like a total b.s story to me. Probably just to make me feel I'm charging too much. I bet it would take 3 guys all day to bring down 5 70ft trees ( safely in 1/3 acre property) and cut them into logs. So that $60/man for 12 hours work; $5/hour:hammerhead:
I don't think so! No way anyone's doing it that cheap! I'm glad I'm rid of that idiot customer!

[Babbages01]

I had a customer last week that told me $40 for her lawn was an outrageous price and that the going rate was only $30 in the area. (I knew she was screwing with me when she said that one.) Anyways, I do it for $30 and when I told her there would be a few dollars in sales tax it looked like her head was about to explode. She tried to tell me that she never paid sales tax before and neither did any of the people that mowed her yard before and that she shouldn't have to pay it.

She called me back Sunday to say that she found a business major at the college in town to do it for the same price and that he said paying sales tax on landscape care was illegal. Whatever...it's a relief to not deal with her anymore and he can gladly have her.

The best part about it is I mow the yard across the street...which is where my accountant lives and she was the one that gave the crazy old woman my number. I was over there talking to them after I gave the old woman my estimate and she comes up the driveway and starts talking about how my prices are crazy and she can't believe I charge sales tax.

Damn, now I'm angry and need some skoal...

[POPO4995]

This past Thursday I spoke with a customer and told her we would finish her very large bed edging/re-seeding/mulch/shrub trimming job on Saturday. Thats 2 days. I also told her that if we got all scheduled work done Friday, and still had time I would send everyone over to get some things done, but didnt expect to get done early Friday. Well, we didnt. So we are there on Saturday, 7AM, 4 workers, and installing 16 yards of mulch. We leave to go get some Mickey D's, restroom, and get more mulch. I get a voicemail telling me to call her. I call her, when we get back to her house I knock on the door. Keep in mind, we were gone for 20 minutes. She doesnt answer either the door nor the phone. Well, about 30 minutes after that, she comes out and starts our conversation with "I'm so pissed right now I could straggle the Sh*t outta you!" ;) I tell her thats not the best route for her to go. She was mad because we didnt come on Friday and we were there to early on Saturday.....:confused: I explained everything over AGAIN to her and she said she didnt want me or any of the guys to think shes a crazy b*tch but she needed to vent. I told her it was too late for that. (That peeved her off!:dancing: )and then she stormed back into the house. Well, about 6 hours later she came out to apologize.

[MOWEMJEFF]

This past Thursday I spoke with a customer and told her we would finish her very large bed edging/re-seeding/mulch/shrub trimming job on Saturday. Thats 2 days. I also told her that if we got all scheduled work done Friday, and still had time I would send everyone over to get some things done, but didnt expect to get done early Friday. Well, we didnt. So we are there on Saturday, 7AM, 4 workers, and installing 16 yards of mulch. We leave to go get some Mickey D's, restroom, and get more mulch. I get a voicemail telling me to call her. I call her, when we get back to her house I knock on the door. Keep in mind, we were gone for 20 minutes. She doesnt answer either the door nor the phone. Well, about 30 minutes after that, she comes out and starts our conversation with "I'm so pissed right now I could straggle the Sh*t outta you!" ;) I tell her thats not the best route for her to go. She was mad because we didnt come on Friday and we were there to early on Saturday.....:confused: I explained everything over AGAIN to her and she said she didnt want me or any of the guys to think shes a crazy b*tch but she needed to vent. I told her it was too late for that. (That peeved her off!:dancing: )and then she stormed back into the house. Well, about 6 hours later she came out to apologize.

I had a very similiar problem with a lady and now shes one of my most dependable customers and loves my work. She wants me to put in 3 shrubs for her just to give me more work!!

[paul vroom]

My mother is nuts!!

[Tom c.]

This happened today: I start down the road with trailer and equipment, I pull up to an intersection with a school bus alongside and am startled by a banging on my window!! Some guy is trotting alongside my truck with a rottweiller on a leash waving and tapping on my window now this is not on the side of the road this is between my truck and a school bus!! So I roll down the window and the guy wants a business card!!:hammerhead: That was wacked!!!:dizzy:

[Ecoscape01]

I guess for those of us (guilty) who think it gets a little bit worse every year, we sometimes fail to appreciate how good we really got it... In time comes the experience, and I too often forget the mental side of those years.

I don't even know where to begin, or who was crazier, me or the customer?
I'd love to talk about the customer, but I can't, not for me, I'd rather tell on myself and I think it's just as good a laugh, thou I'll enjoy reading the rest of the thread...

Let's see, I started in 2002 with:
A 1974 F-250 with a 390cid carb'd cleveland, she had well over 400,000 miles on her, got 5-8 miles per gallon, mostly 6... Burned and leaked a quart of oil about every 4-500 miles, I had to dump 10 bucks / day of gas in it, every day, good thing gas was only 99 cents for a bit... When the paint needed it, that was something, I'd buy 2-3 cans of white spray paint at the dollar store and go to town, and it really looked better afterwards.
The gist of it was, I do think I buried the speedo once or twice like an imbecile, but that had to have been one of the most unsafe vehicles I ever owned, even the brakes were treacherous (plan stops well in advance, mentally mark where there exist run-off ramps such as tree lines, don't forget not to count completely on steering).
Windshield wipers? Well, no, there is this stuff called Rain-x, I still use it because it really rocks.

Two very worn 52" Wb's, but they were Toros, with velkes, and bagger.
> Both of them had the engine replaced that year, one was my fault.

The trailer was new thou, brand new, niiiice.
As was most of the small hand held stuff, thou I didn't have much, the good news was it ALL fit between truck and trailer, I was never without something I owned when I needed it, I even had some space to spare.

Now, somehow it doesn't surprise me why I might've attracted a certain quality of customer, perhaps it truly was meant to be that way, I do remember accepting a lot of things as they were.
But drive me to the edge and beyond it did, many times, the part I found most interesting is this evidently really attracts some women, but that never worked out, either (now I know it is because of that Yin-Yang BOWLSHED lol).
I also remember thinking I must've done some really bad things in life, and this was my punishment... This was also a bad idea with the women, as it later turned out, the results of this experiment were yin-yang related as well. All in all it worked out in such a strange way that somehow I don't think I'm going to heaven, but then it does take two to tango.

The good news is, it gets better, it really does.
But yeah, I know what dog poop tastes like.

It's gonna take me a while to decode and decifer that Topsites:laugh:

[Ecoscape01]

Our craziest customer came out one day and started flipping out at me b/c I had gotten her grass muddy. It rained 2 days prior and she has crappy drainage. She told me that "everyone knows you arent supposed to mow 2 days after it rains!" this was in a little 10ft long 2ft wide part of her yard, she told me I didnt know what I was doing and she wanted the whole yard replaced!!!!!:hammerhead: Later when I was mowing her neighbors yard I had accidentally knocked off a piece of slate of a wall (all I had to do was pick it up and put it back in place) She ran outside and told me she had never seen me before and she wanted me to show her identification! I was ruining everones lawns and I shouldnt be here, if I dont show her i.d. she was gonna call the cops!:dizzy: So I said... "You know what youre right! I am some f'ing lunatic that spends the most beautiful friday afternoon of the year, lurking around and mowing random peoples lawns for free!!! You better go call the cops and have my ass hauled away! I am a danger to society:laugh: She shut right up and went inside. My friend who mows lawns with me had spoken to her husband. He said "if she ever comes outside again for any reason to tell her to shut the F#@! up go inside, that should keep her out of your hair for a while":laugh:

OK aside from that being absolutely F'ing hilarious, that poor woman must really be a nut job - and her husband man tellin you to tell her to F off

[RedMax Man]

I got a message on my phone today from a client that i did a major cleanup for last year. She identifies herself then ask for a price to cut the back yard ONCE A MONTH!!!:dizzy: :hammerhead: I know the property well because i cut their neighbors property weekly as well as do all the landscaping. The lawn is already overgrown and hasn't been cut yet.

I don't know what people think i do, I guess some think i have my mowers parked on the trailer and am just sitting around waiting for someone to call to have their grass cut.

The day before i had someone ask if i could just cut the front once a month and the back more often. I cut the whole yard at once or nothing at all.

... some people just make my head a spin, think i'm mentally ******ed, or think they can take advantage of me.

I've met many crazy customers.

[Lawn_Boy]

This is a while back when I used to work for this one guy...

The day started off by me and a co-worker getting yelled at some lady thru her window for "dumping on her property," said she was going to call the cops. I was like "ok mam, you have a nice day too."

Next stop, mowing at a duplex some guy comes outside to inform me not to hit his "$20,000 boat" (it was more like $5,000). I don't think he realized that we had a mulch kit on our ZTR and the shoot was just there. Anyways I said "Oh yes sir, I will be careful not to get anything on it, however we do have a job to do here." Well that set him off, he said that he was going to get the landlord to come down there and then he had the nerve to say he would beat my...butt. Keep in mind that he was over half my age atleast, at the time. I was borderline of telling him to go for it but A. it was obviously not the professional way to handle it and B. there wass a good chance he had a gun somewhere. But boy did I want to show him a thing or two! So I tried to reassure him again and reason with him, then he finally went away.:dizzy:

[shovelracer]

OK I'll play. I have two people that stand out in my mind. The first is actually a very nice lady, just off. The second I'm not so sure about.

I have a customer that hates airplanes. OK you think maybe she was involved in some accident at some point. Nope, just hates the noise. So over the years I have listened to her rambling about the noise and and the future plans for air traffic routing, bla bla. Then one day she invites me into her house to get out of a passing rain storm, and what I saw inside was something you'd see in a movie. She had an entire wall plastered with maps and charts and all kinds of information about where the planes fly the noise they make and plans for future traffic routing. It just so happens that she lives on top of a mountain so when they so fly over they are fairly close. But I dont even notice them. Depending on the day and her meds somedays it doesnt phase her and other days she loses all control and starts freaking out and yelling at the sky. She has even gone door to door trying to get the neighbors to join her. And she regularly goes to the nearest major airport to complain to the FAA at least 2 times a month. Also one time I caught her digging through her neighbors trash and feeding her dog their scraps from an old meal.

The second lady is a psycho therapist. She hires people based on how she feels. Years ago she had this 1K bed installed. She had 4 different companies do 4 different things. None of which we all knew till it happened. She had one guy bring in the soil and grade it, another company plant the shrubs, another plant 2 trees, and I installed the mulch. We all got a good laugh from it, but it was frustrating at first. Plus anyone of us could have done the whole job and it would have cost less I'm sure. Weird non the less. Also she cancels her lawn contract with her company every year after labor day. For 3 years now I get a call at the end of september asking me if I can mow her 5 acres for the rest of the year. She then signs the contract for the next year. Then in Feb she calls and says she is cancelling her contract with me cause she is going back to her old company. I dont hold her to it cause she is just nuts.

[shovelracer]

That reminds me. The previous owner of the first lady's house once was screaming at the top of his lungs at me from his deck 200ft away cause I was mowing the neighbors lawn at 5PM and her was trying to eat dinner in peace and quiet. Seems to me that the 15 minutes I let him yell before I stopped the mower wasnt any better for the neighborhood than me mowing. He also said he was calling the cops. Not sure what he would have told them, and they never did show up.

[topsites]

I don't know what's worse, dealing with them, and having just enough work to survive.
Or not dealing with them, and ... Well, I should've ran a bigger ad.

[Mark13]

Some of these stories make me think twice about my plans to get into the mowing buisness.

[squirtgun]

It's just as bad in any service business Mark13.

We get all kinds of crazies with our pressure washing business.

[MowinJesusFreak]

I had an old lady that i was mowing for who lived in an apartment and she was furious with me becuz i had thrown some grass into her "water pot" and she had to scoop it out "for probably an hour" with her little 1950's strainer. I dont think i have ever seen and old person get that bend out of shape. She was screaming at me and telling me she was gunna get me fired and all this crap and i just said im really sorry and it wont happen agian and then she was like....oh...well...ok thanks.......wtf.......

[shovelracer]

Most of my crazies come from seeing me at another job and just flagging me down. One thing I've learned is dont let it bother you how crazy they are or how many times they want you to do something over again. All that matters is that they pay their bills. And when it comes to crazies they seem to be the ones that spend more money cause they have a hard time finding companies to stick with them. As far as finding enough work goes there is plenty out there. If you build a good reputation and are known for quality and customer service you will never have to worry about finding more work it will find you.

[Jnamo]

I had a call from a lady to come and give her a quote. I show up and before I get all the way out of the car she is walking down the driveway telling me about the last SOB she had cutting her lawn that tore it up and she told that F*er over and over to not tear the grass up. Finally I told that bast**d to get the H off my property.
I replied, "Hi, I am Jeff, and don't ever talk like that again in my presence" (while extending my hand out for a handshake). She was totally startled by my response to her yelling she just shook my hand and said o.k.
I said I don't want to hear about your old guy, this is what I do and what I charge. She loves my service and tips well.
I got 3 more customers from her family, they love me and always treat me with the greatest respect.

I couldn't believe the way that lady came out swearing and yelling! She was about 5'5" and 110 lbs. soaking wet. She thought she was 6' 250!(A real BAD AZZ!!!)

Nice person, just have to set the expectations from the get go.

[shovelracer]

Does she have a SUV with 22's and 'Bad Girl' stickers? LOL. Sounds like a client I have. I agree with your comment, dont ever get involved in the drama of old business. State what you can do and how much it will cost and dont ever promise that you can do the impossible. When customers ask if you tear up a lawn dont say yes or no, let them know that it is possible, but with proper technique and care it can be avoided 99% of the time and you will do your best to avoid it. That usually makes them happy.

[MOWEMJEFF]

One thing I've learned is dont let it bother you how crazy they are or how many times they want you to do something over again. All that matters is that they pay their bills.



Couldn't have said it beter myself

[brotherslc1]

Some of these stories make me think twice about my plans to get into the mowing buisness.

Come on now thats half the fun of being in the business... makes it more interesting :)

[RYNOss]

I had a old lady come out today at a commercial condo account and ask me to wipe the water spots off the split leaf in front of her unit....ahh? how about no.

[AndyTblc]

At the vfw that I cut for, there was a business that went in next door to them and cut all the trees down that was on the property line. They left a mess out there, and the commander of it said for me to clean it up. I told him ok, it will be X amount of money. He started yelling at me saying that I"m a member and I should be volunteering to do it for free. I told him I'm not the only member in this vfw. His excuss is because I'm 18 years old and still a kid. I told him that I need money if I"m going to use any gas equipment. Then he said that when I'm cutting the grass I"m only getting paid for gas money. And It doesn't cost no $35 in gas to do that. Probly only $3. If they have people there helping, sure I'll take my tractor and little trailer over there to help move the sticks and stuff, but if I'm the only one doing the job, then they will be paying me to do it. But one day my neighbor who owns a trenching company brought home a loader and went from his house down past the vfw and cleaned it up a little bit. But they're still yelling at me, and I told them, "fine, fire me and take away my membership, I'm not doing that for nothing." And that shut him up for a while.

[Rons Rightway Lawncare]

A few years ago I aerated and reseeded a customers lawn that I had been doing for a few months. They never told me they had installed - themselves too btw - a invisible fence type of pet containment system. My aerator had cut the wire in many places and they were upset about it. I told them that it wasn't my fault, that they knew aeration was a process where holes would be poked into the ground.... They fixed it and dealt with it. So that winter when I stopped coming out, l didn't see them for a month or two.

Then in early march I go out to ride by some of my lawns to check on them to see if they are ready for the first cut, I ride by this same customers house. I see the husband out near the mailbox as I drive by and he waves for me to stop.

So I stop and roll down the window and before I can say anything, he asks if I have any business cards and tells me he is looking for a lawnservice to do his lawn. I say to him " don't you already have a lawnservice " and he says yes, but that they aren't happy with him and they planned to change. So I told him then that I AM his current lawn service and I was sorry he wasn't happy with my service!

Of course he was embarrased, but we did discuss what their problems were - that dam invisible fence - and we agreed to give me another shot.

That was in spring of 2004. I still do that same lawn for the same people. Even do 3 other properties they own...

[twj721]

My son did tractor work for a guy here in town either last year or year before any way after we finished doing job his wife paid the charges well the guy comes home and blows a gasket at the price and says we over charge him well this mornon calls my mom who is in her 80's and starts bitching at her about how we over charged and all this other stuff anyway mom calls me all up set and so I call this POS and ask him what his problem is ? and why is he talking to my mom like she was a dog any way told him that if he really felt that way then I would simply refund his money he said no that he was having a bad day and was sorry he vented onmy mom I said HELL DO NOT TELL ME YOU ARE SORRY CALL MY MOM AND TELL HER . Any way I saw him Thurs and he had the balls to ask if we we still doing tractor work . Thought long and hard before I said we only do it on Sat , as my boy is the one that does the tractor work and we are book up till about the end of July . Then I turn and walked off before he could ask any more dumb questions and I would have to say something that I ddi not want to say in public . now that is my craziest x customer we have so far

[Wells]

Two years ago I had a client call me up and ask for a bid. I explained that I would like to meet him at the property and we could discuss the the pricing after viewing the size of the lot.

He agrees then says please bring a resume with you as I am interviewing all potential candidates. I figured I would give him some company literature that I had printed up years ago and call it good.

I get to his house and after walking the property he invites me into the house, we sit at the table and he pulls out a notebook with a list of questions like "how long have you been in business", "how many properties does your company maintain", "are your client generally satisfied with your work", "what would you say is your companies biggest accomplishment" etc, etc, etc, etc. I seriously thought I was interviewing for employment somewhere.

After he finishes with the questions portion he proceeds to the references section and explains to me that he will be contacting my references and that I need to provide him with a minimum of 3. He then shakes my hand wishes me good luck says he'll let me know if I get the job and shows me to the door.

When I finally got out of there I just shook my head and thought "what just happened". That had to be the weirdest bid I've ever been on.

[MOWEMJEFF]

Well since I started this it took till a couple days ago to get another good one. This lady ordered 2 shrubs and wanted me to dig 2 holes for them, after about 45 minutes when we're wrapping it up she comes over to see if the holes are the right size and sees all the works in the hole....anyways she jumps in and starts picking up about ten worms saying "ooh you poor things, you almost got cut in half, ooh you poor things, ooh you poor things.....(about 10 times)" then she takes them over to the pile of dirt and buries them and asks us to make sure we don't hurt anymore then we already have. My helper and I just look at each other and start dying laughing after shes back in the house and couldn't believe how serious she was.

[Wells]

I have an older client that complains about the dandilions in her yard all the time but she won't let me kill them off because she thinks their kind of pretty.