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View Full Version : Is anyone guaranteed to be paid for 'X' amount of cuts?


Lawn-Scapes
08-25-2001, 08:08 PM
I know a lot of LCOs were hit hard with drought conditions this year and in years past.


What do you do if it doesn't need to be cut for weeks on end? Even if you do some hedge trimming instead... it would only fill a small void if the lawn is dormant for 4-8 weeks...

Does anyone have in thier contract that they are guaranteed to be paid for 28 cuts regardless?

How do you word it in your contract?

John DiMartino
08-25-2001, 08:27 PM
I have a minimum of 24 cuts,and i dont come every week in the drought.I skipped 3 weeks this july,and the only thing growing was were weeds,they were about 1-2 ft tall by then.

kutnkru
08-25-2001, 09:32 PM
We offer two choices for Mowing in our Agreements that works out to 28 or 32 cuts that they will pay for divided into 8 monthly installments.

We offer a Bagged Cutting Service (32 cut) for $x amount of dollars. If its $40/cut it would say Mowing = $1280 season/ $160 month.

We offer a Clippings To Be Dispersed (28 cuts) for $x amount of dollars. If its $30/cut it would say Mowing = $840 season/ $105 month.

During the drier times if we are only cutting every 3-4 weeks we will stop by every other to at least trim and edge the beds and walks where the grass will still run rampant.

If it normally takes us 45 minutes to mow the account during the growing season, we will allocate the same amount of time for weeding the beds etc. even though we are not cutting.

We always try to at least make an appearance, this way our presence is known and they dont feel they are being "ripped off" by paying for something they are not getting.

We have also been able to get other work thrown at us because they know that we are putting forth the extra effort even though we are not cutting. Sort of a one hand washes the other thing.

Kris

Randy Scott
08-25-2001, 10:14 PM
My customers are contracted for 26 weekly cuts. Whether it grows or not, they pay. Of course there is no way the times skipped would ever catch up to all the double and triple cuttings that go on in the spring when it grows 2 inches a day. I only skipped a few this year with the drought we had. I always gave the customer the option to have me cut or not. I recommended not some weeks but they just gotta get their moneys worth. They don't seem to think it's a big deal when I'm there twice as long in spring. I don't see any of them offering me any extra money because it grows so fast. But they sure want it cut when I'm blowing brown dust around in circles. Whatever!

fivestarlawnken
08-26-2001, 01:58 AM
I'am wanting to try to include this with my mowing agreemnets for next year. My gut feeling is my clients will freakout,I'm still in the beginning stages of getting this all ready for next year.My other thinking for next year is some diff payment options(monthly,weekly,bi-weekly).Any ideas?????

kutnkru
08-27-2001, 06:41 PM
Weekly billing and bi-monthly billing options will create more paperwork than is necessary. :rolleyes:

I wouldnt suggest weekly unless all of your clients are just sticking the $5s/$10s/$20s in an envelope for you each morning you are scheduled to show up. :angel:

I prefer "Seasonal" billing from the pre-pays, but monthly is one of the most common for legitimate businesses.

Kris

AltaLawnCare
08-28-2001, 10:27 AM
In my contract, I use the wording, "Service Calls" instead of "mowings".
Then I can substitute in other services, if I don't mow.

CLM1103
08-28-2001, 01:24 PM
I charge by the month to be paid 12 months a year regardless of weather or number of cuts. It might not work as well outside of Florida, but I do not have any problem with it here. Sometimes in winter I may go for 4 - 6 weeks without cutting.

MATTHEW
08-29-2001, 10:39 PM
The mowing is done "as needed" in my setup. If it is growing really fast, I will cut it every 4-5 days. And I do for most in the spring. I did lose a ton of potential income this summer with the lack of mowing, but when I look back at the $$$ put in the bank april thru june, it evens out nicely.
I try to avoid the term "weekly" service. In the wet spring, the grass may need 4" cut off after 7 days. Then I am stuck with double cutting or hauling 1500 lbs of grass every day.
People know that it needs to be cut 2x a week. They don't want to do it. So we do. But we need to be paid for what we do. I was able to trim hedges on many properties during the summer and I did not run over 1 dormant lawn.

KirbysLawn
09-02-2001, 12:57 AM
I have in my contract 34 up to 34 mowings. If during drought the grass stops growing due to lack of irrigation I convert to a 12-14 day schedule.

The way I look at it if they want me to mow it every week they need to be watering it.

brucec32
09-19-2001, 11:16 PM
It may not work out the best for me financially on first glance, but my system is simply to charge a set fee "per mow", and adjust mowing frequency to the needs of the lawn. If it's Spring and growing fast, I'm there weekly. If it's August and dry, I hit it 2 times that month. Of course this is adjusted based on the type of grass. It might yield 30 visits on some lawns and only 16 on a unwatered, unfertilized weed patch lawn. I keep my minimum mows per month at 2, to avoid cheapskates trying to request one mow per month. I send customers a form before the season with the "projected" number of mows each month during the season, so there aren't any surprises. I indicate that it may vary some due to rainfall, temp, and their lawn's fertility. I really hate mowing a lawn that doesn't need it, almost as much as mowing a lawn that is overgrown.

I base when I go out on how long it will take me to mow it appropriately. I try to time when I get back before it would require more time than usual, which is before it gets too tall for the mower to handle smoothly and quickly. This method means that my "time on-site" for each property is uniform, which aids scheduling and routing. I don't have to worry about being there 2 hours one week, and 30 minutes another.

For my personal situation, it means I'm mowing more in Spring (when weather is cooler and nicer) and less in the Summer (when it's hot and I'm getting tired). It also means I don't wind up doing "make work" or really tough work like shrubs when it's hottest and the wasps/hornets are stinging. I "fill in" in the Fall with aerating/seeding, and by late fall I'm doing mulching, shrubwork, etc. I stay at 100% capacity March-June, then about 80% July-August, then 100% September, 80% October, 50% November-Dec, and 25% Jan-Feb. Of course this would wreak havoc with employee scheduling, but if you are clever you can adjust. I find that I get really burnt out on the biz if I don't get away from it for a couple of months each year. I also simply cannot function at 100% effort 12 months a year anymore. As far as slack times, there are plenty of services I could add to fill in if I wanted, (gutter cleaning, mulching beds, powerwashing decks, etc, etc) but I prefer the time off. I usually only do things like that 'upon request" and I don't advertise doing it.

More power to you if you can get people to agree to it, but I think that trying to "force" a customer to pay year round or for mowing too frequently during a drought period results in higher turnover than necessary (people tend to resent paying when they don't perceive they need the work done). Usually they will just cancel and have no lawn service until Spring rather than pay through Winter if their budget gets tight. Usually the "year round plan" simply means you're paid too much during the slow times and charge too little in the busy season anyway. I find I can charge a little more "per mow" once people understand they're not paying for any wasted trips (blowing off the drive in January for $40 or mowing half-dormant Fescue in August) The net result is that I do more work when it's pleasant out, and less work when it's hottest. The customer also pays less per year for service, so they're happy. I simply have a few MORE customers, and the net result evens out. I work harder than average for a few months, then less hard during the worst weather. I haven' t had a complaint in years, and avoid getting in arguments about how often I come out to mow. I come out when the grass gets tall enough to need a mowing, period. I find giving them a little slack and being flexible means they trust you more and don't fight you on everything. I don't feel bad if I only mow it once a month, because they're only paying for one mow. And I don't feel bad if I have to hit it 5 times, because they know it will need it. I've seen people lose customers because they charge a monthly rate, then always seem to mow it maybe only 3 times a month when it's growing fast , and 1 time when it's not. And it makes customers constantly paranoid that they're gonna get ripped off.

brucec32
09-19-2001, 11:23 PM
One problem I see with substituting shrub trimming or weeding for a mow during dry months if you're charging a set rate: That kind of work is, at least for me, much more taxing and difficult than mowing. I would rather mow for 2 hours than trim shrubs (heavy gas pruner, lots of bugs, hauling clippings, etc) for one. So spending the same 30 minutes pruning on a property during slow-growth periods is ok, but not something I'd do regularly, or promote. I work very fast and hard, so it may be different if you loaf through the job. I simply can't make myself do that, however. I always feel like I'm wasting time. But I really tired out really fast doing muscle labor like that instead of mowing.
Then again, if you have Paco doing it , I suppose you don't care. (but he does, you might have higher turnover because of that)

AltaLawnCare
09-20-2001, 08:10 AM
brucec32,..

If that plan works out good for you then thats great. I can see some advantages to getting residential work....

But I take it you don't bid on any commercials??

Also, I like the idea of the security of having a customer "locked" into a year contract.

brucec32
09-20-2001, 07:23 PM
Originally posted by AltaLawnCare
brucec32,..

If that plan works out good for you then thats great. I can see some advantages to getting residential work....

But I take it you don't bid on any commercials??

Also, I like the idea of the security of having a customer "locked" into a year contract.


I did a few commercial jobs early on, and it is probably more steady paying work, but it really just didn't fit what enjoyed doing most (mowing). Since the commercial customers want turnkey service, you are of course doing everything required on the site. This means you're doing more stuff like mulching, plantings, weeding, pruning, etc, that I don't find as easy to do or enjoyable. Many of my residential customers just want the lawn mowed. They are busy and can't always find time. They don't seem to mind doing the other stuff themselves, especially since all of it can be put off until a day they're free to do it. I also am uncomfortable trying to work with blowers and dangerous mowers around cars and people walking around businesses. One daycare center I worked on made me really nervous. I had to avoid the cars in the parking lot while I tried to clean it off, the kids actually playing in the lawn even though they were supposed to be kept inside, and still get the job done quickly. It just wasn't relaxing or fun. I realize I'll never make as much money not doing commerical work, but it works for me.

I've worked on several commercial properties when I worked for someone before, too. I found it was only about 30-50% mowing work. That meant that unless I hired several employees and became more of a manager than a outdoor worker, I'd spend about half my time being quasi-miserable. And since I left the corporate world and office jobs specifically to get away from that kind of work, I thought that simply becoming a self-employed office worker/manager kind of defeated the purpose.

BRL
09-20-2001, 10:54 PM
Brucec32,
Your billing "system" is fine & works for you. You are what we would call a "mow & blow" contractor & I feel that billing per cut (or monthly based on actual services rendered) is a good idea for that situation. The idea of the monthly billing is more geared toward the full service situation & I feel is better suited for that. You dertime the price based on all of the services needed for the year & simply break that total into equal monthly payments. This is good for that situation because the contractor & the customer can budget for the year, there is less paperwork (not a bill for mowing one day, another bill for fert. another day, another one for pruning, another one for leaf clean up etc. etc., then waiting for all of those separate checks) and less stress with the cash flow issues. The customer isn't getting cheated & if you know your costs, the contractor isn't getting cheated.

"I realize I'll never make as much money not doing commerical work, but it works for me."
This is not necessarily true. You can make a great profit doing residentials only. There are plenty of successful residential only lawn maintenance companies out there.

kris
10-02-2001, 08:10 PM
We get paid regardless.

Contract is worded .."up to a max. # of cuts.

We always show up .

There is always something to do to improve the property.

Yes some weeks we are in and out in record time.

Can't imagine having the billing nightmare of per cut system.

In the contract, it states...invoices to go out at the START of each particular maintenance month.

65hoss
10-04-2001, 12:28 AM
I don't do minimums. I tell all potiental customers up front my policy. I come by every week. If it needs cutting I cut it. If not, I skip it. But it is my decision. If it looks like I cut it yesterday instead of 7 days ago then I drive on. If not, I cut.

This year has been different than others. So much rain. I cut almost every lawn every week all year. This week has been the 1st time all year things have slowed.