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Andrew's Lawn Maintenance
09-21-2007, 11:54 AM
Exmark: How hard is it for you guys to replace bags on a mower that only has 160 hours on it and they are tearing and wearing out on the metal part! I brought in my mower into the dealer saturday and they looked at it and said "we can't warantey that"! I have always purchased exmark for my mowing equiptment and am very dissatisfied with your service! I am going to think agian before I purchase another exmark ultra vac bagging system! Please give me good customer service, like I provide to all of my customers. It will be cheaper for you in the long run, because you wont lose a purchasing customer!!!
eXmark
09-24-2007, 11:51 AM
Andrew's Lawn Maintenance,

We apologize for the service you received. Why did the dealership say they couldn't warranty it?

Casey
Andrew's Lawn Maintenance
09-24-2007, 11:59 AM
Because they said it was "NORMAL WEAR" and that Timberland shiping company wouldn't refund them to replace them!!! I have owned other exmarks and I can't beleive that after only 160 hrs, the bags are falling off of the top rim! They are ripped in 3 places on the bags and they will only last mabey 250 hrs, if I'm lucky. This wont cost you that much, and it's the principal of the whole thing, a warranty!!!
eXmark
09-24-2007, 12:40 PM
What's your email address? I'm going to have Mark, our Parts & Accessories expert contact you.

Casey
Andrew's Lawn Maintenance
09-24-2007, 09:41 PM
My email address is: andrewslawnmaint@aol.com
Thankyou
Gruneich Lawn Care, Inc.
09-24-2007, 10:44 PM
I only use my bagger about 10 hours a week, and mine are already wearing in the same spots that yours are also. Seems like its a normal thing to happen. Im curious as to what the parts rep will say about it....
KS_Grasscutter
09-24-2007, 10:49 PM
Umm are you joking? Bags are a normal wear item. I would be dang happy to get 250 hours out of a set of bags!
SNAPPER MAN
09-24-2007, 11:12 PM
Get A Accelerator Or Grass Gobbler And You Wont Have The Problems You Are Having With The Cloth Bagger!!!!!!!!!
MikeLT1Z28
09-25-2007, 11:37 AM
any chance you could post pictures of that? i used to use an ultravac and i can't seem to picture what you are saying is happening, yet others seem to be having the same problem.
Sweet Tater
09-28-2007, 12:15 AM
any chance you could post pictures of that? i used to use an ultravac and i can't seem to picture what you are saying is happening, yet others seem to be having the same problem.

Ditto that, please