Belts, Blades and More

[lawnnut]

I would like to caution people on ordering from this company. I ordered some Magnum gator blades from them and they did not have the product. So I am stuck waiting while they get it from some supplier or pay a 15% restocking fee for something they don't stock.<br>It has been over a week and they still don't have them. I could have gotten them from a couple of different places buy now if I would have known.

[John DiMartino]

Thank you for the warning,I order online sometimes and Ive been lucky so far.let us know when you get them and if there blades are good.<br><p>----------<br>John D<br>

[KirbysLawn]

Saw you post, what is the name of the company? I saw &quot;Electronic Supplier&quot; on the main board, is that it? What is Electronic about blades? Maybe that's why they don't have them. ;)

[BRL]

Thanks Kirby's. That's exactly what I was thinking. I was going to visit the local Circuit City & see if they made some big changes I didn't know about. :)

[GrassCtr]

Ha Ha Ha Ha Ha, That's funny!

[mowerparts]

LawnNut, you are the reason that we have a re-stocking fee. I guess you feel that you can order then cancel parts and leave us stuck with the bill. <br>When we have to order parts from the supplier and we have to cancel we are charged a re-stocking fee.<br>The Gator Magnum mulching blades are a hot selling item and are hard to keep in stock.<br>Sometime you just need a little patience.<p>Rick Santo<p>Belts, Blades and More!<br>

[thelawnguy]

What kind of outfit are you running? I can see holding someones feet to the fire on special order parts, but the guy needs blades, (stock item?) and its not his fault you dont have the foresight to keep a hot seller in stock. <p>Im glad you replied to this thread mowerparts, now that I see what color your spots are I can safely assume that your company should go to the bottom of my list of whom to do business with.<p>Bill

[mowerparts]

It's not my fault that he orders one day then wants to cancel 2 days later. This is the second time in less than 2 weeks. <br>If you sell out of an item and re-order and its back order, all you can do is wait.<br>As you said foresight does works both ways for the seller as well as the buyer.<br>By the way my colors are true, I do not go around slaming people or companies online nor in puplic. We have talked to Mr. LawnNut on the phone and explained what the proplem was.<br>When you know the whole story the outlook seems to become clearer.<p>Rick Santo<p>Belts, Blades and More!<p><p><font size="1">Edited by: mowerparts

[KirbysLawn]

Question. When he ordered did he know they were out of stock and did he have an estimated delivery date?

[Scraper]

I stopped buying mail order a long time ago...just because of that kinda arm-twisting crap! Better supporting your local businesses anyways! You support them and they support you. These mail order places may offer what looks like a great deal, but when it's all said and done with, are you really saving that much (especially after shipping costs and down time waiting for the part)? Buy more from your dealer and maybe you can work out a pricing plan for your needs.

[KirbysLawn]

Rick, <p>Not sure if I agree with a restocking fee either. Re- means to do again; go back. To re-stock and item it would have to be in stock in the first place. If the item was in-stock or a special order I would understand. But in your own words &quot;The Gator Magnum mulching blades are a hot selling item and are hard to keep in stock.<p>If they are so &quot;hot&quot; it's not like they are going to sit there forever. The restock fee is 15% of what, let's say $50.00. Your company is arguing in a public forum about an item that you can easily sell again for $7.00? What is that $7.00 for (REALLY), nothing, you were going to order more anyway, no re-stock involved, so the $7.00 is for principal or policy.<p>Legally, I don't see how you can charge a restock fee if the item was out of stock. Hope it's worth it, makes no since to me. <p><font size="1">Edited by: KirbysLawn

[GrassRoots Lawn Care]

LawnNut, <p>Thanks for the post. I can tell from Rick's response to this forum that this is not a company I want to do business with. I will never order from Belts, Blades and More.<p><p>----------<br>Mike Reynolds,<br>GrassRoots Lawn Care, Florida

[Charles]

Lawnnut, your post is not clear. Did you know the blades were out of stock when you ordered them? If you knew then you should not have placed an order at all if you needed them in a hurry. Then you would not be waiting. Alot of companies charge a restocking fee. I think it is tacky to charge it if you didn't have the part to begin with. What you should do lawnnut is order or go get the blades from a dealor or a company that has them in stock and just wait on mowerparts to send you these blades. You need 2 or 3 sets anyway sharpened as backups and replacements. Just the fact that mower parts responded is showing that he is working on getting the blades. if you new that the blades were out of stock at the time of ordering. I don't blame him for being pissed at this post just a week after you ordered the blades.

[Keith]

Perhaps it should be called a cancelled order fee. Restocking fee would imply you sent them, I got them, and now I'm sending them back.<p>If you charged me a restocking fee for something you were not stocking, I would charge you a f'ing fee for f'ing me.

[Scraper]

If they advertise it...shouldn't they stock it?

[yardmonkey]

Rick, you may want to rethink the restocking fee. This would normally be a charge on an item that was returned to cover your trouble of sending the order out, receiving it back and then putting it back in stock. (Which can be more trouble than a non-businessperson may realize). I have never heard of a fee for cancelling an order that hasn't been sent. Of course some companies may not allow you to cancel an order, so allowing that with a fee could be a step up from that, but I don't think too many customers can understand why they can't cancel an order that hasn't been shipped. Especially when it is a regular stock item and not a special order. For instance, I think Amazon will let you cancel any part of an order as long as they haven't shipped it. And they make it easy to do that online and of course there is no charge for it. When I worked in technical support at a software company, we did the returns. We were supposed to charge a 15% restocking fee on all returns. We often waived it for various reasons. Later the company did away with the restocking fee and we always gave a complete refund on any returns, except for the shipping charge. The policy was changed in the interest of keeping our customers happy. Even if someone winds up cancelling or returning an order and not buying anything, you want them to have a positive feeling about your company and to pass the word around. Whenever a customer called to cancel an order that had not left the building, no problem, we just cancelled the order. One thing I learned working there is that the customer always wants it now. If you don't have it now, they want to go somewhere they can get it now. Back in the old days it was always, &quot;allow six weeks for delivery&quot;. We got calls every day from people wondering why they didn't get the product they ordered yesterday (we shipped Fedex). When we did have a restocking fee and there was a good reason to charge it (like the customer had the product for a while), we would still waive it if the customer was going to be upset. No good having people mad at you.<br>Anyway, just my 2 1/2 cents worth.<br>Good luck,<br>Terry Slade<p><br>

[Texas Mower Parts]

Give us a try, you won't be disappointed! $7 flat shipping. We have 4 warehouses that we drop ship Oregon products out of same day. Thanks

[locutus]

I,ve often wondered if some of these online parts sellers stock anything at all. Are they acting as middlemen for some company that does actually stock the parts? Why would the company that the dealer supposedly is buying the blades from charge him a restocking fee? Does he (the dealer) want to cancel an order for a supposedly "hot" item? Cant he sell these blades to someone else? If you keep people waiting long enough, you could potentailly make a nice living just on bogus restocking fees.

[Texas Mower Parts]

No restocking fees here. Don't believe in them!

[nitrotim]

Give us a try, you won't be disappointed! $7 flat shipping. We have 4 warehouses that we drop ship Oregon products out of same day. Thanks

And our oregon blade grinders are in the mail?

[Texas Mower Parts]

Hey, keep it above the waist. :D
That was a freak event. 14 shipped out yesterday and the remaining will ready to ship out next week. I did give all members that ordered grinders a free shipping coupon on their next order for having to wait....to show our continued goal of 100% customer satisfaction.

[KathysLGC]

And to add to that I did get a call for my grinder about a problem on my end. Yeah I would recommend landscape-supply.

[beransfixitinc]

Give us a try, you won't be disappointed! $7 flat shipping. We have 4 warehouses that we drop ship Oregon products out of same day. Thanks

Ahh, so that's how you've been doing. Thought you were getting all these things in and then shipping them out. Makes sense now how you are moving things so cheap without having to reship them.

[gogetter]

What's funny is the original poster never did answer the question as to whether he knew at the time of ordering if they were not in stock or not.

If he did, then he should get hit with a re-stock or "cancelled order" fee for cancelling when he knew.

BUT! If he didn't know they weren't in stock and got hit with a re-stocking fee when he tried to cancel, that's just wrong!!!!
And that would explain why Belts, Blades and More is no longer with us.

[lawnman_scott]

What i dont understand is how to find a 5 year old thread. I knew something was wrong when charles replied in this forum.

[Texas Mower Parts]

That's funny, I didn't see that it was 5 yrs old! ;)

[gogetter]

What i dont understand is how to find a 5 year old thread. .

It's called a Searh button
:drinkup:

[j fisher]

mowmore.com. Good prices, fast shipping. Have been using then for a year. Never a problem.

[ChadA]

Perhaps it should be called a cancelled order fee. Restocking fee would imply you sent them, I got them, and now I'm sending them back.<p>If you charged me a restocking fee for something you were not stocking, I would charge you a f'ing fee for f'ing me.

Well said.

[Smithers]

threads older than 1 year should have DIFFERENT COLOR....just and idea.

travis, i can't wait to get mine.!!!!!! :):)

[gogetter]

threads older than 1 year should have DIFFERENT COLOR....just and idea.


Yeah, or maybe they could put the date on the posts.........oh wait.....they already do! LOL! :p

[Smithers]

:):)

even you did not see it...

i rarely pay attention to the date. if it was in color....you dont need to pay attention to the date.

[gogetter]

:):)

even you did not see it...


Actually, I did.
I've gotten into the habit of looking at that stuff. Sometimes it's relevant (usually not), but that's why I glance at it.

[Smithers]

depending on the thread, the date is useless...i found the company where i am getting my shirts from 5 years ago. but it was still usefull.

[jcb287]

My local dealer has in stock just about anything you could want this time of year.Its not like the season is in full tilt in the 1st. week of Feb. as far as basic supplies goes. ;)

[nitrotim]

Hey, keep it above the waist. :D
That was a freak event. 14 shipped out yesterday and the remaining will ready to ship out next week. I did give all members that ordered grinders a free shipping coupon on their next order for having to wait....to show our continued goal of 100% customer satisfaction.

LOL no harm intended sorry. I do appreciate the efforts you went to ensure the delivery of our grinders and I will be ordering more from you in the future. For all those who don't know it yet. LANDSCAPEONLINE is a great company and always has items in stock.

[specialtylc]

My local dealer has in stock just about anything you could want this time of year.Its not like the season is in full tilt in the 1st. week of Feb. as far as basic supplies goes. ;)
Thats a load of crap. There arent any dealers out there any more that stock everthing you need, EVER :realmad: Sure they may have sparkplugs, belts and some blades if youre lucky.But when it comes to parts that are really going to shut you down for a few days, they wont be in stock. Ask your dealer if he has a Engine, pump, wheel motor, transmission, or even a coil, carb or hydraulic hose.

[locutus]

Thats a load of crap. There arent any dealers out there any more that stock everthing you need, EVER :realmad: Sure they may have sparkplugs, belts and some blades if youre lucky.But when it comes to parts that are really going to shut you down for a few days, they wont be in stock. Ask your dealer if he has a Engine, pump, wheel motor, transmission, or even a coil, carb or hydraulic hose.I agree, with the advent of guaranteed overnight deliverly and the like, most dealers feel little need carry stock items and the overhead that it represents. Unfortunately this often presents a real burdon to those of us that cant afford to have a piece of equipment idle for a couple of days. I have found that my dealer rarely has the simplest of parts. Always a wait.

[JohnGr]

You can give these guys a try.

http://www.greenindustrysolutions.com/pages/1/index.htm

[jcb287]

Thats a load of crap. There arent any dealers out there any more that stock everthing you need, EVER :realmad: Sure they may have sparkplugs, belts and some blades if youre lucky.But when it comes to parts that are really going to shut you down for a few days, they wont be in stock. Ask your dealer if he has a Engine, pump, wheel motor, transmission, or even a coil, carb or hydraulic hose.

SPECIALTYLC.....


I was talking about blades and basics.......... :)

[Patrick.B]

RESTOCKING FEED ? LOL Thats a good one ..Never heard a company charge you a restsocking feed cause you can't wait till it come in ..don't matter if he order the blades ,,,wonder how my customer feel if i charge them a ReStocking Feed ...Heck ..i can tell you how theys would feel.....CUSTOMER WILL NEVER CALL YOU AGAIN ..lol I deal with the dealership i bought all my equipments and cause theys always have what i want in Stock ''

[brucec32]

LawnNut, you are the reason that we have a re-stocking fee. I guess you feel that you can order then cancel parts and leave us stuck with the bill. <br>When we have to order parts from the supplier and we have to cancel we are charged a re-stocking fee.<br>The Gator Magnum mulching blades are a hot selling item and are hard to keep in stock.<br>Sometime you just need a little patience.<p>Rick Santo<p>Belts, Blades and More!<br>

Wrong answer. Poor attitude towards the customer. For the price of a restocking fee you have just lost a customer for life (and anyone he comes in contact with potentially)

It's not his fault you can't get him an item you show as carrying in a timely manner. Don't sell parts you don't have in stock or can't get quickly if you don't want to have to eat some fees from time to time. If you do get an order in for an out-of-stock item, call the customer and ask if they want to wait or cancel the order.

It's your responsibility to manage your inventory so that any item out of stock is listed as such on your website. Go to Exmark's website for promotional items and clothing. They have their current stock, down to each T shirt, right there for you to see before ordering. If you dont' have the technology to do this, then be prepared to have some canceled orders.

With dozens of other supplies of these blades, why should he wait on YOU? You're not the phone company. You can't hit people with charges for stuff that's not their fault and expect to stay in business.

I order from other catalog supply companies and have had items out of stock. I have simply called and canceled the item and had no problem doing so. Restocking fees are usually applied to items already sent to a customer that they return and that are not defective.

Oh yeah....if they're such a high demand item....how come you claim you have to charge an overstock fee because you get stuck with them or have to cancel your own order w/ your supplier? If they're so hot just sell them to the next guy.

[brucec32]

It's not my fault that he orders one day then wants to cancel 2 days later. This is the second time in less than 2 weeks. <br>If you sell out of an item and re-order and its back order, all you can do is wait.<br>As you said foresight does works both ways for the seller as well as the buyer.<br>By the way my colors are true, I do not go around slaming people or companies online nor in puplic. We have talked to Mr. LawnNut on the phone and explained what the proplem was.<br>When you know the whole story the outlook seems to become clearer.<p>Rick Santo<p>Belts, Blades and More!<p><p><font size="1">Edited by: mowerparts

You do realize you're saying all this in a public forum read by lots of lawn company owners?

[1grnlwn]

Some people must not read all of the posts before responding. They are giving advise to a company that may not even exist? Looks like an enterprizing sales person has dug up an old one and made it current to get his Co. name spread around. Is there a rule against this? I dunno. well I have waisted more time here than I needed to.

[Patrick.B]

I agree with Brucec32 .........Very True !!