Snap-On Tool Warranty

[Stillwater]

Has anyone hear ever had a issue or hassle with the Snap-On Tool Warranty?

[merrimacmill]

I haven't. I own all snap on boxes and tools and if I have a problem, I call up the dealer and he comes down within a couple hours. Part of why they cost so much..

Are you having problems with it?

[Stillwater]

Kinda sort of.. I don't see a dealer on a regular basis. But I have a master set I kinda got a hassle or rather attitude. He took one of my drivers that had a worn tip and made a backhanded comment. he took a 1/2 inch box wrench and put it over the blade and then clamped it in his vise. He then whacked the handle off with a hammer. He clamped a new blade in the vise and hammered the handle back on the new blade. now I got a driver with a dent in it from the wrench and a dent on the top of the handle from the hammer and a bunch of tinny teeth marks on the new blade. When I got home I went to the snap-on website and read their warranty. Their warranty is extremely long and full of nonsense and it is at their discretion only. I am wondering if Snap-on is slowly,slowly curtailing their replacement policy so no one notices. I am a little wary now about my set and I don't need to tell you what the master set costs. Am I always going to get crap back from the guy? I am hoping it is a isolated incident.

[Fisher40037]

They do get a little testy when a non-regular wants anything replaced.
They replace screwdiver tips in a similar fashion, but I have never had one
so rough as to leave marks though. You could contact his local superior
and talk to him, but do not tread too heavily, it will just make any future dealings problematical.

Fish

[Stillwater]

They do get a little testy when a non-regular wants anything replaced.
They replace screwdiver tips in a similar fashion, but I have never had one
so rough as to leave marks though. You could contact his local superior
and talk to him, but do not tread too heavily, it will just make any future dealings problematical.

Fish

I emailed Snapon's customer service and they stated Snapon's replacement policy is conditional and at the dealers discretion only. It was just a dam screwdriver, What a bunch of crap... I buy 20 dollar screwdrivers for a reason.

Am I overreacting or is my total dismay justified?

Hey were Snapon buy our 20 dollar screwdrivers and when they need replaceing drop right in for a kick in the nads

[Fisher40037]

Only $20? They must have come down in price. Snap-On dealers are kind
of franchisees of that product, so they have a lot of leeway in how they
handle things, and like I said, if you are not a regular customer, they will
not go out of their way too much for you. Kind of like someone with a
coupon from an out of town store, trying to use it where it is not honored..

I am in no way defending them, just telling you how it is.
If you buy a toolbox, then they are your best friend until it is paid off.........

Fish

[grass_cuttin_fool]

That wording has been there for atleast 25 years...Its pretty much up to the dealer as too what he replaces and what he doesnt....if you buy regular then they take broken stuff and replace it with out looking. I cant remember exactly but....the 1st year snap on re imburses the dealer but after that....it comes out of the dealers pocket

wayne

[J&R Landscaping]

I have a good amount of Snap on tools. I don't see my dealer much anymore but I used to see him once every 3-5 weeks. He's been great with getting me stuff or replacing broken sockets or wrenches in 3 cases.

[mowing grass 1111]

i just had 6 swivel sockets replaced by the snap on man ...no questions asked... and i bought the set off of ebay

[Restrorob]

I paid 70 bux for a grease gun off a Snap-on truck first of last year. It never worked right from day one (kept loosing prime every 8 or so pumps).

The driver wouldn't replace it or give me any satisfaction, And I spent quite a bit of money with him as well. He took it and kept it a week and said he couldn't find anything wrong with it. Every time I would grab the dang thing all I could get is a few pumps then it would stop. I guess he got tired of hearing me b!tch about it and stopped coming in the shop.

It lost prime for the LAST time, Then went flat lined compliments of a 6 lb. sledge.

I posted a thread asking for recommendations on a new gun and bought a Lincoln from northern tools and it works as well as my 20+ year old Matco gun.

To he!! with Snap-on.....http://forums.vr-zone.com/f/gif/thumbs_down.gif

[grass_cuttin_fool]

Dang !!!!!!!!!! lol...........ya Lincolns are top of the line in grease guns.......lol I have a 6 bux special from a local supplier that is good as a lincoln Ive had for 25 years and they have both seen a ton of grease.

I know your pain too Rob, one of the guys I used to mechanic with felt the same with a MAC dealer.....I asked a dealer about a torx bit driver....we used them about putting in trailer flooring in semi- trailers....we would round off 1 or 2 a week and we questioned the dealer why he never asked if we abused the tool or something....his answer was...I dont question a guy that spends 40 bux a week for 25 years if he abused the tool or not...I want him to buy my tools and when he has a problem I WILL FIX it. I have more in a tool box than some people have in a house lol

[sawman65]

i told the (strap on) man lol. to get off the lot. i dont need anyone that wont stand behind there tools.

[themowerman]

Never had any problems.....They replace broken tools without an issue.

[Stillwater]

i told the (strap on) man lol. to get off the lot. i dont need anyone that wont stand behind there tools.

what did he not stand behind

[hanson's glc]

grease guns are not snap on made so they will fight you all the way i was going to buy one and my dealer told me that. he may put in new springs in for me. i mow my dealers yard. i have worked off alot of tools and part of my box. if you want nice tools then snap on is one of the best. you may have a bad dealer or it is all you. the yard is my dealers, the box is in my shed have moved to Friends house where i work on every thing.

[Restrorob]

grease guns are not snap on made so they will fight you all the way i was going to buy one and my dealer told me that.

Any idiot knows that !

You buy a grease gun on Wednesday and the driver pulls out of the yard soon as you get off the truck. You take it in the shop and put a tube of grease in it. The next day you try to grease a unit and all you can get is a few pumps then it stops. You have to keep bleeding it by locking the plunger and pushing it in, After a half dozen times to get the unit greased.

You try 3 other brands grease and load the gun as you have a Matco gun for over 20 years.

You stop fooling with it because your wasting tooo much time to get anything greased and wait till the following Wednesday for the driver to show back up, You present the problem to the driver then the run around begins.....

Why was the sorry suckers tooo cheap to just hand me another ?????

He11, You can buy anything from any other place and if it doesn't work they will give you another or refund your money.....Why should Snap-on be any different ?????

I get highly pizzed when I get poked out of my hard earned money......

When you buy Snap-on your not buying the tool, Your buying the name.

Rant Over

[GravelyNut]

For grease guns, one word. Alemite.

[Stillwater]

Any idiot knows that !

You buy a grease gun on Wednesday and the driver pulls out of the yard soon as you get off the truck. You take it in the shop and put a tube of grease in it. The next day you try to grease a unit and all you can get is a few pumps then it stops. You have to keep bleeding it by locking the plunger and pushing it in, After a half dozen times to get the unit greased.

You try 3 other brands grease and load the gun as you have a Matco gun for over 20 years.

You stop fooling with it because your wasting tooo much time to get anything greased and wait till the following Wednesday for the driver to show back up, You present the problem to the driver then the run around begins.....

Why was the sorry suckers tooo cheap to just hand me another ?????

He11, You can buy anything from any other place and if it doesn't work they will give you another or refund your money.....Why should Snap-on be any different ?????

I get highly pizzed when I get poked out of my hard earned money......

When you buy Snap-on your not buying the tool, Your buying the name.

Rant Over



I feel better not being the only one that has been hosed by Snapon

[Stillwater]

grease guns are not snap on made so they will fight you all the way i was going to buy one and my dealer told me that. he may put in new springs in for me. i mow my dealers yard. i have worked off alot of tools and part of my box. if you want nice tools then snap on is one of the best. you may have a bad dealer or it is all you. the yard is my dealers, the box is in my shed have moved to Friends house where i work on every thing.

Walmart, Kmart, Joblot, sears, Loews, homedepot would have replaced the tool or refunded the money with a smile and a sorrybout that.

[merrimacmill]

When you buy Snap-on your not buying the tool, Your buying the name.

Rant Over

I'd have to disagree with you on that. I own all snap-on tools and refuse to buy anything else for hand tools. Have you ever owned a full snap on set? Because I've owned a full craftsman set and now own a full snap-on set and its all I use. Its not like matco or mac are that much cheaper anyways.

Now that I'm used to all snap-on tools, once I go over a friends house and use craftsman, they feel like a darn joke or toy. I'm amazed I used to use tools like that. But I must admit, for the guarentee they offer and the price they are, craftsman tools are definitally the best value.

I guess it all depends on your dealer, my dealer is great. I bought a tool box with a cover, and two years pass by of me not even really seeing the dealer to often. And I call him up because the zipper on the $300 dollar cover is a little funky and within 2 days I had a brand new cover, no questions asked. And NO snap on doesn't make their own covers. And those aren't even under warentee for that long.


heres my set up. KRL series

[KTM]

I only buy certain tools from Snap-On, Mac, Cornwell ect and use friends that are big mechanics to get warranty work done. Most off them say the same thing, stay in debt to the tool guys a little bit and they always come around and give service. If you pay them off and don't buy anything for awhile you will not see them. From the other point of view, it has to be tough and frustrating to be one of those tool dealers unless your one of the old popular one's, you have to buy the tools to sell them and I think you have to buy so much at A time, I imagine there always in debt.

[Stillwater]

their appears to be a trend developing with snapon where their warranty is not honored consistently with any kind of enforced standard. It only appears to honored on the whim of the driver. If you own a balanced and expanded master set their is no reason to regularly seek out a truck because you own most of everything. But on occasion you will and at those times is where the quality and reliability of snapon is supposed to show and service be what you paid for and invested in. It is like insurance some need their tools to feed their family So they invest in snapon but when a simple item like a screwdriver requires replacement and your given a attitude or a outright denial of warranty it makes that particular tool hold no value weather it needs replacing or not. It causes you to stare blankly into your roll cab with slight un-ease wondering if your set is any good or not. maybe the driver had a bad day who knows if it happens again then all I will have is a box full of false hope and questionable security.

[sawman65]

what did he not stand behind

hinges on tool box and chisles

[Stillwater]

snapon calls chisels consumables, Craftsman will replace their chisels.

[Breezmister]

he took a 1/2 inch box wrench and put it over the blade and then clamped it in his vise. He then whacked the handle off with a hammer. He clamped a new blade in the vise and hammered the handle back on the new blade. now I got a driver with a dent in it from the wrench and a dent on the top of the handle from the hammer and a bunch of tinny teeth marks on the new blade. .

That is not the way my dealer changes tips, he has a tool ( some kind of funky vice/press thingie) that holds the driver and pulls the tip out and when he replaces the tip, using the same tool, it's pressed in. Sounds like you got a bad dealer, there are a few out there. The dealer I had before this one was bad, got to the point that there where so many complaints about him the Snap On bought him out......My current dealer is the best I have ever had, even better then my old Mac dealer. He tells me up front what he will cover and what he won't when I buy something. Find another dealer in your area if you can and talk to him about your problem
Good luck

[Breezmister]

Walmart, Kmart, Joblot, sears, Loews, homedepot would have replaced the tool or refunded the money with a smile and a sorrybout that.

Try that with any Stanley hand tool, even Mac will not cover them and they are owned by Stanley. You need to send that tool into Stanley and only then, it's up to them, if they will warrant the tool. Try that with HomeDepot as well and you will get a hassle with their own brand Husky, which I believe is made by Stanley as well, I know there large tool boxes are. About fifteen years back I bought my first real Roll Away chest from Mac, over a grand back then. HomeDepot has the same exact cabinet for 700 bucks less. All of Sears tool boxes are made by Waterloo
Sears is the only one that I ever dealt with that has not given me a problem for a store bough tool. Never again will I buy a Stanley or Mac tool. :nono:

[DUSTYCEDAR]

napa makes great tools and great warranty

[hanson's glc]

warranty suck if the guy you try to get a warranty is haven a bad day, hate you, know his product sucks, his boss told him not to warranty any thing. we all have had a problem warranting some thing.

if you go to a counter where there is a low payed person that does't care then you will get that warrantied. if you go to some one that has to take time doing paper work, has to box it up and send it off, and not get any thing for it might be hard to get it warranted.
i will not buy a warranty from best buy or longer warranty on a truck because they will come up with a reason to warranty it.

[merrimacmill]

hinges on tool box and chisles

On a tool box? Did you buy it new from him? If so, he must be a real jerk, with how much the snap on boxes cost, you must have fed his kids for a darn year.

[Stillwater]

what was wrong with the hinges?

[Stillwater]

This is interesting, snap-on is calling their new line of pliers the finest they ever made and the finest available, their made in China.

http://buy1.snapon.com/catalog/new.asp

[merrimacmill]

Those are not snap-on pliers. They are Blue-Point. They are a cheaper, sub-brand of Snap-on tools. Lots of common tools, such as pliers, sockets, ratchets, and such are made by Blue-Point to offer a more affordable option compared to Snap-on.

[Stillwater]

Those are not snap-on pliers. They are Blue-Point. They are a cheaper, sub-brand of Snap-on tools. Lots of common tools, such as pliers, sockets, ratchets, and such are made by Blue-Point to offer a more affordable option compared to Snap-on.

YES I KNOW THAT! That is exactly the point I am trying to make. Snap on is calling those chinas the finest they ever made and the finest available Yes I know that they are blue point did you read their description of them? How could you miss the words these are the finest we ever made in bold type.? they "did not" say the finest bluepoint ever made

[Stillwater]

merrimacmill Please don't misunderstand me I am not a Snapon basher. absolutely no way/ This thread is just supposed to lift up the golden skirt of snapon and see what is really up their and try to understand or identify a possible new trend of declination of warranty coverage across the US.. Or if I have a low class dealer.

[merrimacmill]

eshskis, Sorry if I came across as a jerk in the previous post. I was in no way trying to put you in a defensive position. I was just stating that it was blue point and not snap on for those who didn't know. So no worries on that.

But I can agree with you on the "golden skirt" idea of snap-on. I personally have not had bad experience with them. And I think, and I'm sure most would agree, that they build a damn nice tool. Which is why they can charge what they do and still be a world leader. They didn't get to be the world leader in quality professional tools for no reason at all.

BUT they do sometimes have this attitude about themselves that everything about they're service and product is untouchable. I think craftsman has a much better warentee service than snap-on does. I'm sure most of that has to do with the fact that you go into sears and some 17 year old who really doesn't care how many new tools he hands out for warentee's because its not his problem. When your dealing with the snap-on dealer, it is his problem. I can definitally see were your comming from on all this though. I'm not some kind of snap on nut, I just haven't had any bad experiences YET so I don't have anything bad to say YET. lol


Anyways, sry about the misunderstanding.

Thanks,

Collin

[ericg]

I just ordered hose pinch off pliers from the SnapOn website. The tools came and they are branded with the SnapOn logo but are made in Spain. I used to believe that SnapOn was all American but like every other tool manufacturer they are trying to become one stop shopping for anyone who steps up into the truck or who orders on the web. The website never mentioned anything about tools being imported. Tools are not what they used to be. Quality is sacrificed for the dollar and it is not as if we can go someplace else. Sears used to give you a new ratchet if you gave them one that was broken. Now thay give you a rebuilt ratchet. When Craftman is sold on QVC, I know that we are in deep trouble.

Eric

[merrimacmill]

I agree about the one stop shopping. My dealer sells A LOT of brands of tools. He sells steck, channel lock, vise grip, SK, IR, kershaw knives, leatherman multi tools, mag flash lights, Shop Vac brand, and MANY MANY more that I can just not think of off the top of my head.

[ericg]

I have no problem with a vendor wanting to keep my business by offering a vast array of tools but I have a problem with the quality of the product. In many cases the cost has come down but the quality is not the same. I recently purchased a Magna-Panel from Mechanics Time Savers website. The website stated "all of our products are made in the USA." I got the panel and right on the front of the package, it was printed "Made in China." I called Mechanics Time Savers and complained. The response I got was that it was the same tooling and material but the labor is cheaper in China. I see now that the website has removed the statement about all products being made in the USA. We as consumers have to keep calling and emailing these companies to complain. I know that big business does not care about anything other than the dollar but somewhere the consumer has to get what they pay for.

[grass_cuttin_fool]

You know this goes back...like when people ask about mowers....all mowers are good but what sets 1 off from another is the dealer and the service....warranty is there but can we get the dealer to honor it???? seems tools and mowers have alot in common

wayne

[Stillwater]

Anyways, sry about the misunderstanding.

Thanks,

Collin

Hey Collin, No problem no need to apologize.....

[Stillwater]

Snap-On's most successfull dealer to date is Mr. Van Mater who had 600,000 in sales from his 1 van in 1996

[jeffslawncare]

i have a really nice snapon dealer and i have never had a problem, my dealer always stands behind snapon tools that he sells and he also stand behind snapon tools that he has not sold to me.

If you continue to have a problem i would try to contact snapon and try to get a new dealer.

Jeff

[cgaengineer]

I have had trouble with Snap-On, but MAC tools was worse, its funny you can take Crapsman tools back with sure signs of chrome sockets being used on impact wrench or screwdrivers used as prybars and chisels and they dont care. I have even taken a 1/2 ratchet back with sure signs or abuse from a long pipe and they replaced it.

My best experience with tools other than Crapsman was Matco, no questions asked.

I spent part of my life as auto mechanice and had a boat load of Snap-On, MAC and Matco...as long as you were paying MAC and Snap-On no problems.

[Stillwater]

Thanks for your reply, over the past 2 weeks I have learned an absolute boat load about Snap on. This is not a bash snap On thread so I am not posting any of that info yet until I grade my next experience with them this week if I have a honest and genuine negative experience this thread will in fact turn into a bare all and flame snap on to the ground thread, I went through every tool in both of my cabs this weekend and came up with a large ziploc bag of about 14 items that need replacing. I will post my experience when done. It will be interesting to see with what kinda of attitude The drivers let go of about 600 dollars of tools in warranty. I am splitting the bag between 2 different dealers to get a better idea of how the snap on service is of late. One of the tools is a "Low Torque" 1/2 inch tappet wrench, it is a very thin wrench I wonder how this one will fly......

[balreadysaid]

this is a great thread. the whole idea is to take a loan through snap on to make a weekly payment soo as you got hime coming every week than he will replace anything and everything. my snap on dealer replaces anything i say even if it isnt broke and i want a new one with the new lettering on it. he comes by my shop weekly though for the last 5 yrs funny thing is i only owe 100 bucks and i plan on not buying anything too soo since i own oveer 200k in tools. if i dont get a waranty after i pay him off ill probly blow his truck up! or worst! lol not kidding i have way too much invested! mac tools can kiss my arse i cant get anything replaced from them so i know what the feeling is so we will see this week.

[GraZHopA]

I have had some difficulty in getting tools replaced by SnapOn and Mac. I have a friend who owns a large truck shop and I take him all the tools for replacement. It works out well except for Mac, who has been barred from the property. He has to take the Mac parts up the road to another friend, who has a large body shop, and is still in good standings with Mac. I suppose his guys owe Mac a lot of money. :) Anyway I get the tools replaced, but not easily as I have to jump through a few hoops. I have never had a problem with Matco. Good luck in getting your tools replaced. If the SnapOn guy won't replace them you can always do it my way! :laugh:

[fixer67]

The Mac and Snap-On trucks came by the shop at one time. The Mac guy just stopped showing up one day and I still own him money but I am not going to go look for him. The Snap-On guy came by once a week for years then started to come by every two weeks and now I have not seen him in 4 months.

[cgaengineer]

The Mac and Snap-On trucks came by the shop at one time. The Mac guy just stopped showing up one day and I still own him money but I am not going to go look for him. The Snap-On guy came by once a week for years then started to come by every two weeks and now I have not seen him in 4 months.

The last snapon guy I had I left with a balance because he never showed up. Over 10 years ago and haven't heard a peep.
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[Breezmister]

With a Tool Dealership is that they are locked into an area. In the last 6 years I have had 4 different Snapon dealers.

All so, in this area we have had a Ford and Chevy dealership close up, and a bunch of smaller repair shops close up or just cut back. There is no money to be made. The dealers can not expand, no fresh blood :)

Go Phillies :terribletowel:

[Dstosh]

The trend of this thread is if you owe money, they'll take care of you. I'd have to agree. i owe a few bucks and my dealer takes care of my warranties with out a question.

I also have a independent tool guy(sells s-k, kd etc) who isn't nearly as reliable, Hes a good guy and I like to buy from him too but he doesnt show up as much-Or at least when I'm not at the shop. Warranties are a bit tougher through him.

http://i481.photobucket.com/albums/rr178/Dstosh/IMG00029-20090414-1950.jpg