Rowdy_Yates
11-15-2001, 12:48 PM
August 20, 2001 I placed an order with "Jack's Small Engines" in Jarrettsville, MD. I received a comfirmation email immediately. They charged my credit card August 27, 2001 for the amount of $91.16.
After my credit card was billed, I sent an email requesting shipping information. I never heard from them. Finally, they sent me an email September 9, 2001 telling me my order had shipped. I received my order September 14, 2001.
Upon opening the box I find they failed to ship me one of the parts. This part cost $25.92. They had charged my credit card for this part but I didn't receive it. I immediately went to the phone and called. (At my expense, no toll free number.) It was Friday and 20 minutes from their closing time. NO ANSWER.
On September 18, 2001 I get through to Jacks Small Engine and talk to a woman named Amy. I tell her my problem, she instructs me what to do. I fax her the information she request confirming the credit card over charge. She calls me back and confirms that I am correct and that she has credited my card back $25.92.
I await my next credit card statement. NO CREDIT from Jacks Small Engine. Rather than calling at my expense again, I fax Amy another request with proof that I did not get the credit that should have been on my credit card. I HEAR NOTHING FROM JACKS SMALL ENGINES OR AMY FOR ALMOST THREE WEEKS!
Finally, I call my credit card company and inquire directly. They tell me no credit from Jacks Small Engines has been made back to my credit card. My credit card company credits me the $25.92 upon my testimony. LO and behold, Amy calls me 1 hour and 15 minutes later telling me she has credited my account back the appropriate amount.
This is just a thread to vent my anger at Jack's Small Engine and to give others out there that may read Lawnsite.com a heads up on an internet parts ordering place that's STINKS!!!!!
A Quote From Jack's Small Engine return policy insert:
"Our goal at Jacks is your 100% satisfaction. We believe in good old fashioned service, regardless of the size of your purchase."
Don't believe it! They sure didn't prove it to me.:blob2:
That site is:
jackssmallengines.com
After my credit card was billed, I sent an email requesting shipping information. I never heard from them. Finally, they sent me an email September 9, 2001 telling me my order had shipped. I received my order September 14, 2001.
Upon opening the box I find they failed to ship me one of the parts. This part cost $25.92. They had charged my credit card for this part but I didn't receive it. I immediately went to the phone and called. (At my expense, no toll free number.) It was Friday and 20 minutes from their closing time. NO ANSWER.
On September 18, 2001 I get through to Jacks Small Engine and talk to a woman named Amy. I tell her my problem, she instructs me what to do. I fax her the information she request confirming the credit card over charge. She calls me back and confirms that I am correct and that she has credited my card back $25.92.
I await my next credit card statement. NO CREDIT from Jacks Small Engine. Rather than calling at my expense again, I fax Amy another request with proof that I did not get the credit that should have been on my credit card. I HEAR NOTHING FROM JACKS SMALL ENGINES OR AMY FOR ALMOST THREE WEEKS!
Finally, I call my credit card company and inquire directly. They tell me no credit from Jacks Small Engines has been made back to my credit card. My credit card company credits me the $25.92 upon my testimony. LO and behold, Amy calls me 1 hour and 15 minutes later telling me she has credited my account back the appropriate amount.
This is just a thread to vent my anger at Jack's Small Engine and to give others out there that may read Lawnsite.com a heads up on an internet parts ordering place that's STINKS!!!!!
A Quote From Jack's Small Engine return policy insert:
"Our goal at Jacks is your 100% satisfaction. We believe in good old fashioned service, regardless of the size of your purchase."
Don't believe it! They sure didn't prove it to me.:blob2:
That site is:
jackssmallengines.com