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humble1
05-07-2008, 11:44 PM
I dont include my grub control in my program, its an extra upsell along w/ surface insect, aeration etc.

So i get this guy to sign he has 2000 sq ft and sign him for my 6 apps including lime, he asks what i charge for grub control, i say its on the contract down below. he says wow thats a lot of money for such a small yard. He says i could buy a bag and it would lasy me 3 years. He says that i am a lot more that what he can buy it for. I say well, you are only looking at it from a product cost point of view, i have the product cost, the time to go get it, the time to drive to your house, the time to put it down, my overhead and the cost of my time. He said well ill hire you for everything else but ill put down my own grub control. I said okay.

What would you do, and how would you handle his?

grass disaster
05-07-2008, 11:47 PM
I dont include my grub control in my program, its an extra upsell along w/ surface insect, aeration etc.

So i get this guy to sign he has 2000 sq ft and sign him for my 6 apps including lime, he asks what i charge for grub control, i say its on the contract down below. he says wow thats a lot of money for such a small yard. He says i could buy a bag and it would lasy me 3 years. He says that i am a lot more that what he can buy it for. I say well, you are only looking at it from a product cost point of view, i have the product cost, the time to go get it, the time to drive to your house, the time to put it down, my overhead and the cost of my time. He said well ill hire you for everything else but ill put down my own grub control. I said okay.

What would you do, and how would you handle his?

i think it's already handled. what's the problem?

Stillwater
05-07-2008, 11:51 PM
you did fine ........

mngrassguy
05-08-2008, 12:27 AM
You don't have to guarantee it

greendoctor
05-08-2008, 05:24 AM
This is yet one more reason why I do not put down any granules. There is no Lesco in Hawaii and the local vendors are very good about not doing business with homeowners. Need insect control? its Talstar and no one will sell that to a homeowner. Nutsedge/kyllinga? theres Certainty I hope you have use for the 1.25 oz pack, the right surfactant and a callibrated sprayer. I know granules are convenient, however that is something an unqualified person thinks he can do himself. Fertilizer? Last time I checked there is no potassium nitrate, urea or water soluble micronutrients sold out of the big box stores or even the small enthusiast gardens shops in town. When dealing with a prospective client, I make it very clear that what I do is not something they can easily or legally replicate themself at a fraction of what I charge. One of my selling points is that I do not use granules. Also, I am the only person applying anything other than water to a lawn. Even then, I have control over irrigation coverage and scheduling otherwise no sale. If someone wants to spray or spread something on the lawn, they do not need me. They know it all and I do not want the liability exposure for their ignorance.

Stillwater
05-08-2008, 06:17 AM
So what you are saying is it is unlawful for a homeowner to treat his own lawn. Ahh ok..

greendoctor
05-08-2008, 12:50 PM
So what you are saying is it is unlawful for a homeowner to treat his own lawn. Ahh ok..

With some of the products I apply, yes. "for commercial use/use by lawn and landscape service personel". That is on the label. For the fertilizer, I do not want to ever give the impression I am applying what the homeowners can buy from Home Depot. If the homeowner thinks he can throw granules and get the same results, good. He may do so and stop wasting my time.

Stillwater
05-08-2008, 01:31 PM
With some of the products I apply, yes. "for commercial use/use by lawn and landscape service personel". That is on the label. For the fertilizer, I do not want to ever give the impression I am applying what the homeowners can buy from Home Depot. If the homeowner thinks he can throw granules and get the same results, good. He may do so and stop wasting my time.

What product has the words for commercial use/use by lawn and landscape service personnel Printed on it. I have every label of every product sold in the united states in my data base I would like to read it.

greendoctor
05-08-2008, 01:53 PM
Then what is printed on every bottle of Talstar and Speedzone is meaningless.

greendoctor
05-08-2008, 02:08 PM
Regardless, I am not in business to cater to DIYers. Either someone wants a specialist to manage their lawn and landscape or they are a DIYer. This is a free country, so if someone wants to acquire products intended for professional use and apply it themselves, that is their choice. However, once that happens, I will not service that account. Reason why I take this position is an incident that happened to me several years ago. A client applied a herbicide to kill nutsedge and destroyed his lawn. My former employer was blamed and being the licensed applicator, it would have been my fault. Good thing there was no record of any application capable of causing that kind of damage. Even then there was still controversey, the damage was blamed on neglected disease and insect infestation. To protect myself, either I spray the lawn or not at all. A DIYer can do as he pleases, but do not involve me in any way.

BillyRgn
05-08-2008, 02:12 PM
all i would have said, is the chemical i will use does not even compare to what you can purchase at home depot, and remember mr Jones, 37% of what you pay me goes to the government anyway. (taxes). and that usually takes care of it, if not, i would tell him all the classes you have attended to achieve your license. and then tell him its an extra, you don't have to do it if you don't want

Stillwater
05-08-2008, 02:52 PM
Then what is printed on every bottle of Talstar and Speedzone is meaningless.

those words cannot be found on the talstar label show me those words.

Stillwater
05-08-2008, 02:54 PM
all i would have said, is the chemical i will use does not even compare to what you can purchase at home depot, and remember mr Jones, 37% of what you pay me goes to the government anyway. (taxes). and that usually takes care of it, if not, i would tell him all the classes you have attended to achieve your license. and then tell him its an extra, you don't have to do it if you don't want

I don't even go that far my pricing is firm and not open for explanation

ALATURF
05-08-2008, 02:54 PM
Topchoce has for " proffessional use only " on the bag.

Stillwater
05-08-2008, 03:04 PM
Topchoce has for " proffessional use only " on the bag.

Oh yes, lots of product has those words, but not these words
"for commercial use/use by lawn and landscape service personnel"

that is not even considered miss quoting, he out right made those words up. Am I wrong?

rcreech
05-08-2008, 03:34 PM
I think Quick Silver is the same. Don't know the EXACT wording and don't care....but if I remember correctly it can't be use by "home owners".

You all know my opinion....I don't think homeowners should be able to buy fert or chem. They just don't have enough knowledge of the products!

If a little is good....alot must be better aproach from the homeowner will SCREW us LCO's! :dizzy:

WildLake
05-08-2008, 04:54 PM
Oh yes, lots of product has those words, but not these words
"for commercial use/use by lawn and landscape service personnel"

that is not even considered miss quoting, he out right made those words up. Am I wrong?

No, but he's close enough!

ICT Bill
05-08-2008, 05:36 PM
Hey WildeLake, I'm in Harper Choice, Hobbits Glen

mikesturf
05-08-2008, 06:19 PM
I just mention the price of gas and that shuts them up (and I may bring up the fact I need insurance). If they still complain about the price, screw them, I don't want them as a customer.

turf hokie
05-08-2008, 09:56 PM
So what you are saying is it is unlawful for a homeowner to treat his own lawn. Ahh ok..


Not unlawful treat the lawn, but unlawful to treat with products the need a license to purchase

http://www.lebanonturf.com/pdfs/L2253589.pdf

Go to the third page and the box above the caution statment reads
"This product may only be used by professional applicators" and BANNED from ANYBODY using in certain counties here.

Labels vary from state to state.

humble1
05-08-2008, 10:30 PM
Regardless, I am not in business to cater to DIYers. Either someone wants a specialist to manage their lawn and landscape or they are a DIYer. This is a free country, so if someone wants to acquire products intended for professional use and apply it themselves, that is their choice. However, once that happens, I will not service that account. Reason why I take this position is an incident that happened to me several years ago. A client applied a herbicide to kill nutsedge and destroyed his lawn. My former employer was blamed and being the licensed applicator, it would have been my fault. Good thing there was no record of any application capable of causing that kind of damage. Even then there was still controversey, the damage was blamed on neglected disease and insect infestation. To protect myself, either I spray the lawn or not at all. A DIYer can do as he pleases, but do not involve me in any way.

thAts the kind of info i needed, i should have said i do it all orf not at all for that rerason, what if the guy puts a 10k bag of fert and merit on 2k and cooks it. then i look bad

whoopassonthebluegrass
05-09-2008, 01:48 AM
thAts the kind of info i needed, i should have said i do it all orf not at all for that rerason, what if the guy puts a 10k bag of fert and merit on 2k and cooks it. then i look bad

Don't be bashful about renegotiating. I'd call him or go talk to him and let him know that if he's going to do that, your guarantees are null and void and you won't be held responsible for anything he might do to the yard.

One piddly customer is never worth those type of risks.

greendoctor
05-09-2008, 04:27 AM
Don't be bashful about renegotiating. I'd call him or go talk to him and let him know that if he's going to do that, your guarantees are null and void and you won't be held responsible for anything he might do to the yard.

One piddly customer is never worth those type of risks.

No client is ever piddly to me. However, I know I am in a game where the stakes are very high. I do not want to be around when accountability time comes around. The typical homeowner type applications around here involve 1 quart malathion 50EC/1000 sq ft, "dunno how much RoundUp I poured into the one gallon sprayer, but it looks like it will do the job" or 20 lb 16-16-16 on 1000 sq ft of turf. The fallout from this kind of dumba$$ action will make me look bad at the least, cost me money, or worse waste my time. I have had homeowners lie and almost cost me my job when they were too much of a slimeball to admit they shot an overdose of RoundUp or Image on the lawn. This time, I could lose my business. Contracts and guarantees are not good enough for me to have anything to do with a DIYer. They are not worth my time and never willing to pay for the potential liability of this situation. On the other hand, if someone wants to be a DIYer, I might let them, if I retained a deposit sufficient to cover the cost to re-sod the lawn should they screw up the grass.

whoopassonthebluegrass
05-09-2008, 09:57 AM
No client is ever piddly to me.

To each his own... but you gotta know when to draw the line. I've found that customers who cause me grief instantly qualify for "piddly" and I'm far better off without them... Any one typical residential customer is just a drop in the bucket in the big picture and can/should be cut off when they prove problematic.

You can't please all the people all the time...

WildLake
05-09-2008, 10:01 AM
Hey WildeLake, I'm in Harper Choice, Hobbits Glen

I do most of my work in that area. Along 108

greendoctor
05-10-2008, 05:06 AM
To each his own... but you gotta know when to draw the line. I've found that customers who cause me grief instantly qualify for "piddly" and I'm far better off without them... Any one typical residential customer is just a drop in the bucket in the big picture and can/should be cut off when they prove problematic.

You can't please all the people all the time...

How true. I am not talking about the money. Having said that, I will fire clients who are uncooperative in any way, no matter what they are worth to me. Being a DIYer-fired. Not irrigating or mowing according to my counsel-fired. My biggest one is NO-KEY-NO-SERVICE. If I am locked out of a property more than once and arrangements are not made to provide me with keys or the combination to the lock-FIRED. Strangely enough, it is never owners of million dollar estates who give me problems. It is the small minded, middle class homeowner who is paranoid about being broken into. LIke they have much to steal. I will not tolerate this at all.

Mscotrid
05-10-2008, 12:54 PM
Front label Lesco Three-way "FOR USE BY PROFESSIONAL TURF MAINTENANCE PERSONNEL, LANDSCAPING OR COMMERCIAL APPLITCATORS ONLY. NOT FOR SALE OR USE BY HOMEOWNERS." Didn't use caps to scream only presented caps to reflect actual print on label.

greendoctor
05-10-2008, 01:02 PM
Thank you. That warning does not appear on product labeling if what you are buying is from Home Depot or intended to be sold there. I wish the DOA here would crack down on unlicensed scrubs and require the license holder to do the applications. I hate seeing bottles labeled Ortho and cheap hand sprayers in the back of trucks.

pesticide
05-11-2008, 11:49 PM
LOL you can buy talstar at walmart, same with top choice. read the product labels.. hahahaha ever hear of bifenthrin or fipronil???

greendoctor
05-12-2008, 05:51 AM
LOL you can buy talstar at walmart, same with top choice. read the product labels.. hahahaha ever hear of bifenthrin or fipronil???

If someone wants to do their own pest control with household use items, fine. That is when they are no longer my customer. They are a DIYer no longer in need of my services. So they can buy the same or similar active ingredients. Will they be applying this with a callibrated power sprayer set to apply at a set volume per area and at a set pressure? A friend of mine in the nursery business got fed up with people calling and asking "what do I spray my shrubs with, they have mite, whitefly, etc.?" Her answer, "a power sprayer."