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MWHC
01-12-2000, 08:58 PM
I have over 100 accounts we mow every week. It seems like 80 of them wan't mowed on Friday. (Which is impossible)<p>I am not real flexible about driving across town to pick people up, I really like the accounts to be in tight groups. This saves a ton of driving time/gas, and we can take a few more accounts every day.<p>I was wondering if others have this type of scheduling problem and how you handle it?

Keith
01-12-2000, 11:17 PM
As far as a solution, I don't guess I really have one. We have a few customers who ask to have theirs done on a Friday, and I guess it matters how they go about it. If they are a really good account and they spend a lot of money on extras, they may get what they want. If they are a new customer and make a request right away, this may be an indicator of their future as a client. In other words if they have a demand now, they may find it is easy to get you to bend. If it requires rescheduling an entire area just to suit them, you have to tell them it is not possible and explain why. Chances are if 80% or your customers want service on Friday, 80% of your competition's customers want service on Friday, so there is really no huge threat of losing the account just because some other guy will do it on Friday. <p>As an option you could service the 20% who don't ask on Friday. j/k

Charles
01-13-2000, 05:17 AM
Sometimes you just have to humor customers. Just say to them that you will try your best to cut it toward the weekend. But that your schedule is controlled by many factors such as the weather etc. The word try is the keyword. Then you never mention it again. I have alot smaller % that want theirs done toward the weekend. I try to get those weekend customers done thursday or friday or saturday. As many times as I can.<br>Charles

JimLewis
01-13-2000, 04:53 PM
I don't really have much of a solution to that either. But I'll explain how we do it. Hopefully that will help. <p>We too have a little over 100 customers. I always pre-empt them when it comes to day we mow. That is, I try to bring it up before they do. Then I am dictating to them, not the other way around. I show up to give the bid and if they like the price and want to start asap, I say this, &quot;Great. We can get started next week. We are already in your area every Wednessday, so we'll be by then. And as for our billing process, it's explained at the bottom of the estimate there. But to put it simply....&quot; I just breeze right by the day of the week thing and get on to another topic.<p>I'd say 90% of the time people just say &quot;Ok, sounds good. Thanks&quot; and let me go on my way. Maybe 10% of the time someone will bring up the day of the week thing. Usually it's someone to whom I've told their day would be Monday or Tuesday. I rarely, if ever, get a complaint about mowing Thurday or Friday. And Wednessday is pretty rare too. But if I tell them it'll be Monday or Tuesday and they start to ask why or start complaining, I just tell them like it is. We have to mow every day of the week and we can't do everyone at the end of the week. I wish we could. But since we are mowing every single week during the growing season, the lawn should still look pretty nice even 4 days later, when the weekend gets here. That's the best I can do.<p>Most people are satisfied with that. I don't know that I've ever had anyone say &quot;Oh, well nevermind. If you can't cut it on Friday then forget it.&quot; Just doesn't happen. <p>One more tip - I always cut the &quot;richest&quot; neighborhoods near Thursday or Friday. I know it's important to people but I want my best customers to get the best days. They are paying me more typically anyway. And they are often the ones who are more concerned about weekend gatherings, etc. <p>----------<br>Jim Lewis - Lewis Landscape Services<br>http://www.lewislandscape.com

MJM Landscaping Inc
01-13-2000, 06:06 PM
I agree with Jim. Thats pretty much what we do and its worked out pretty well. Just remember 1 important thing, you dont have to get every lawn you bid. I know thats a tough thing to learn. You show up to a bid you want to land the job. We have been putting all are larger properties on thus and fridays and the smaller ones on the other days. Because of that we have found now that we are back tracking a little. We are redoing are whole schedule so we are in 1 area whether the lawn is a large one or small one. Im sure we are going to lose some accounts but im not worried about it. You can always pick up more and it doesnt matter how many accounts you have its whether you are profitable or not. Let me tell you a short story... A few years back we had a big decision to make, like everyone else when you first start out you take evry job no matter where it is. Our co grew to a descent size but we were doing alot of traveling. We held our breath and dropped about 35 accounts at once! There was alot of worrying <br>about the money we were going to lose but we picked up 5-6 accounts in our area right away that made up for all 35 then just continued from there. Remember, you are doing this to provide a good service AND make a living. You have to stick to your guns<br>and politely dictate policy to your customers. Do not worry about getting every job but worry more about building a good reputation, the customers will come. Hope this helps.<br>Mark A Musolf

yardsmith
01-14-2000, 06:11 AM
hey guys-<br>i think we all run into that problem at one time or another. My clients are grouped by location, so this part of town gets mowed on this day, etc.<br>Usually new cust. will think they deserve top billing; I remind them that a bit of seniority applies here- Older (& nicer) acct.'s get 1st dibs on any openings for those days (which is rarely ever).<br>But usually if they bring it up, my 1st answer is that Friday is reserved for all my businesses, so they look nice for weekend traffic & business- they'll usually understand, & if not, tough. It's your lawn service, not theirs. <br>My first year I even had people complain about whose I did 1st (I had 3 on the same street)-I think old people are about the worst! Them, & doctors/wives, & teachers. They usually give me the most grief. Just smile & say thank you as you take their $$$.<br>Just be firm, & remind them that your sytem of scheduling/arranging is the way it is so that everyone gets mowed on time, & no one is forgotten, & in the most efficient manner, enabling you to keep your prices low.<br>Hope this helps. Smitty

Eric ELM
01-14-2000, 07:00 AM
Amen Smitty, I agree with you and that is how we do it. I agree, the older ones are the worst, but someone has to do it. :)<p>----------<br>Eric@ELM<br>http://pages.prodigy.net/eric.erickson/index.html

GroundKprs
01-14-2000, 08:51 AM
Friday mowing? Possible, but we mow every day. If we have a day and a half of rain next week, do you really want us to mow at your house on Sunday morning? Also look how lush the Wed. mowings look on the weekend.<br>Sure, we can do yours on Wed then.<p>----------<br>Jim<br>South Bend, IN

CGS
01-15-2000, 12:42 AM
What do you guys do when it rains on the day your are going to service your clients? <p>What I mean is do you charge them anyway, what about major Holidays? I'm having a hard time to make up days when this happens. <p>We do yard maintenance 6 days a week and no gaps in between. Sundays are not for maintenance do too City Ordinance, perhaps big jobs without using noisy equip.<p>But anyway is there such a contract that you guys can use? Or due handle it differently?

Charles
01-15-2000, 05:15 AM
No matter what happens during the week. I have one day when I don't even think about yard work. That day is Sunday. I just have to have a day of rest mentally and physically. I mean rainy days off during the week stresses me out and I do maintenance. Monday through Saturday I think I should be working. But Sunday is more relaxing because I have never done yard work on it and therefore its way back in the back of my mind. I can depend on that day to have fun or whatever. I think everyone needs something to look forward too. I look forward to that day off no matter what happens.<br>Charles

Lazer
01-15-2000, 07:45 AM
MWHC,<p>I think the key is not &quot;finding a day when everbody's happy&quot; as &quot;finding a day when YOU (the contractor) are happy&quot;<p>Be diplomatic, accomodate where you can, but don't increase your drive time.<p>I actually told one customer a few years ago that we offered a custom day scheduling option for mowing. She was very interested until I told her the price would be 18.50/week extra.

slagerlawncare
01-24-2000, 06:22 AM
I have a mixed bag of customers. I do business's on monday and tuesday.(they want the lawn to look great for that week's business)Apt. complexes and condo's on tuesday and wednesday. And residential on thurs. and fri. and sat.<br>It helps that i live in a smaller city for grouping my accounts, but i try to stay with this method as much as possible.

ashlandscaping
01-24-2000, 02:10 PM
I ran the same as slanger try to keep res. towards end of the week and do condos and comm. towards begin of the week. Plus I ran 2 crews on thursday and friday. But in the same ran if I have a house next to a comm. I will mow it same day as comm. will not drive back to due later in the week. As far as rain goes we still cut unless it a complete down pour the crws still work. Hoildays we put res. on top of the list when it comes to hoildays. We can do comm. on hoildays if need be.

Cedar Lawn Care
08-25-2013, 12:22 AM
I mow certain parts of town on certain days of the week. If you're willing to pay me an extra 40 dollars to drive 20 minutes each way out of my way to your place and mow we will gladly do it. If not, I need to stick to my route and service your lawn on such and such day of the week.

At the beginning of the season when organizing my routes I do try to put the more picky, higher class areas towards the end of the week for this reason. It comes down to time being money. I can't drive for 1/2 hour to make you happy when I could be earning 30 dollars during that half hour.

I hope this helps 13 years later.

Glenn Lawn Care
08-25-2013, 10:04 PM
I have this problem also, unfortunately not everyone can get what they want.

SaberLawnCare
08-25-2013, 10:49 PM
I mow the posts that are from 2000 on Tuesdays. Since the posts have been sitting there for 13 years with no one to care for them, I take it no one really cares if they're taken care of or not.

orangemower
08-25-2013, 11:05 PM
I mow certain parts of town on certain days of the week. If you're willing to pay me an extra 40 dollars to drive 20 minutes each way out of my way to your place and mow we will gladly do it. If not, I need to stick to my route and service your lawn on such and such day of the week.

At the beginning of the season when organizing my routes I do try to put the more picky, higher class areas towards the end of the week for this reason. It comes down to time being money. I can't drive for 1/2 hour to make you happy when I could be earning 30 dollars during that half hour.

I hope this helps 13 years later.

How do you get any customers talking like that? :hammerhead:

Keith
08-26-2013, 01:57 AM
I think you win the prize for thread revival. You about went back to the very beginning to get this one. :D

yardguy plus
08-26-2013, 04:12 PM
I mow certain parts of town on certain days of the week. If you're willing to pay me an extra 40 dollars to drive 20 minutes each way out of my way to your place and mow we will gladly do it. If not, I need to stick to my route and service your lawn on such and such day of the week.

At the beginning of the season when organizing my routes I do try to put the more picky, higher class areas towards the end of the week for this reason. It comes down to time being money. I can't drive for 1/2 hour to make you happy when I could be earning 30 dollars during that half hour.

I hope this helps 13 years later.

How do you get any customers talking like that? :hammerhead:

I don't know orange. I've been doing it the whole 8 years I've been in business.

I'm on certain parts of town certain days. if you want to hire me I put you on the day I'm in your area. end of story.