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View Full Version : Best way to charge?


Lawnworks
06-28-2008, 10:14 PM
What is your opinion of the best way to charge for repairs? I know larger companies bill by the hour so estimates are not needed, but I like billing by the job... or at least giving the customer a range if it is manifolds or valve finding. What do you think?

Wet_Boots
06-28-2008, 10:20 PM
And when you encounter a job that goes against the grain of past experience, and goes into overtime, you eat the extra hours and parts?

Lawnworks
06-28-2008, 10:28 PM
And when you encounter a job that goes against the grain of past experience, and goes into overtime, you eat the extra hours and parts?

You have a point on commercial work and large residential... but the standard 5/8s water meter?

Wet_Boots
06-28-2008, 10:33 PM
You can give a range, but a realistic top end will scare some folks. Got a dozen Flo Pro valves in unknown locations on that acre? At least a grand to bring that up to speed.

Lawnworks
06-28-2008, 10:35 PM
You can give a range, but a realistic top end will scare some folks. Got a dozen Flo Pro valves in unknown locations on that acre? At least a grand to bring that up to speed.

Yeah... I usually give a flat rate per valve(if not in a manifold)... $125 per valve and $40 per head replacement. If they want an estimate... $10 per residential zone for an evaluation.

Wet_Boots
06-28-2008, 10:48 PM
I dunno, I'll stick with T&M. I'm really not interested in reassuring the doubting thomases out there, if they don't believe they're going to be fairly dealt with.

EagleLandscape
06-28-2008, 11:24 PM
I dont know man, that seems a little low, especially with how much fuel is costing now.

Low end about 125 for a valve it it takes us about an hour, 250 is the high end for a regular 1" valve. Then you still have to take time to walk the customer through the system, and evaluate stuff, so add another onto that.

CAPT Stream Rotar
06-29-2008, 08:08 AM
we do 80 a valve.....

Wet_Boots
06-29-2008, 08:09 AM
What if the valve location is unknown?

nylan8888
06-29-2008, 08:14 AM
T & M,

I've seen a 1" valve take 20 minutes to dig it up and replace it and I've seen others take 2 hours due to the way they're installed. 4 pipes in one trench and the one you have to work on will always be the bottom one with 2 tee's and 3 90's and no space in between!

Change out a bunch of old R-50's on short risers directly on top of the pipe and replace them with PGP's or 5004's, the R-50's are shorter meaning every head will have to be dug over and put on funny pipe.

Change out a bunch of Maxi Paws on risers and they are taller than PGP's, have to switch every head to funny pipe because we don't install anything on risers, heck we don't even HAVE any risers.

Change out an old RC controller to a nice digital and chances are you will have to splice an extention onto the control wire. We only add on outside which means pulling the wire out of the wall and digging it up and adding onto it.

Work on one of Mike Leary's system and it will take an extra 2 hours to leave it looking like you found it:)

A range is fine but let them know it is still T & M because every system is different.

CAPT Stream Rotar
06-29-2008, 08:17 AM
What if the valve location is unknown?

before we step foot on the property there is a 60 dollar sc to locate

if the valve needs finding we charge 75 a hr with the 521

nylan8888
06-29-2008, 08:17 AM
And always check the entire system before you start digging so you don't hear any of the "Those 2 zones were working when you got here" nonsense, especialy on new customers!

bblawncare
06-29-2008, 08:27 AM
And always check the entire system before you start digging so you don't hear any of the "Those 2 zones were working when you got here" nonsense, especialy on new customers!

Great advice!!

FIMCO-MEISTER
06-29-2008, 09:30 AM
If they want an estimate I insist on one hour of T&M and will give a range after that. That first hour includes setting up for remote and evaluating. We always check the valves with our station master right off the bat. Don't know of any other service around the house that requires attention to CYA like irrigation service does. If I repair an old valve I remind them that all their valves are old and don't be surprised if you are calling me back real soon. Stick with T&M. If you show up with 2-3 workers on service then you might want to consider flat rate billing.

Mike Leary
06-29-2008, 09:37 AM
All good advise...the finger gets pointed at us quite often. If this "first aid" kit & the 521
come out, it's t & m @$80.00 hr.

FIMCO-MEISTER
06-29-2008, 09:41 AM
All good advise...the finger gets pointed at us quite often. If this "first aid" kit & the 521
come out, it's t & m @$80.00 hr.

Nice little set up. Now that you've sold your biz is that your entire arsenal?

Mike Leary
06-29-2008, 09:43 AM
Nice little set up. Now that you've sold your biz is that your entire arsenal?

Yup........:clapping::drinkup:

FIMCO-MEISTER
06-29-2008, 10:14 AM
Yup........:clapping::drinkup:

I picked up a case very similar to that I'm going to cut some styrofoam and set up to leave my RM remote always together with some diagnostic tools and spare pigtails. Been sitting in my garage now for 6 months. seeing yours I need to get after it.

Wet_Boots
06-29-2008, 10:17 AM
What make is the wire stripper next to the box cutter? (yellow handles)

CAPT Stream Rotar
06-29-2008, 10:39 AM
that case is a service man's aqua dream

Mike Leary
06-29-2008, 11:19 AM
What make is the wire stripper next to the box cutter? (yellow handles)

It's made by the Ideal Tool Co., get them from Platt Electric out here.
Called a "Reflex T-Stripper".

www.idealindustries.com/products/tools_totes/

Flow Control
06-29-2008, 03:54 PM
Mike,

Where is the case from?

FIMCO-MEISTER
06-29-2008, 05:03 PM
Mike,

Where is the case from?

mike may be out of wi-fi range as he says. I got one very similar to it at Home Depot. They keep them by the check out area at mine.

Mike Leary
06-30-2008, 10:11 AM
Mike,

Where is the case from?

A Hasselblad camera case from my old photography days. :)

Wet_Boots
06-30-2008, 10:21 AM
....and we all know how much Hasselblad stuff we can find at Home Depot....

Waterit
06-30-2008, 01:24 PM
....and we all know how much Hasselblad stuff we can find at Home Depot....

Maybe JDL can special-order one:dizzy:

Mike Leary
06-30-2008, 02:22 PM
....and we all know how much Hasselblad stuff we can find at Home Depot....

Especially at the check-out counter.