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View Full Version : Employee Manuals... do you use them? Why?


LawnLad
02-07-2002, 12:57 AM
I figure everyone has to have a good story as to why they started using a manual or why they've had to make some changes in it as a result of some of the stuff that happens day to day.

For reasons that are obvious we put a manula into place about eight years ago... but some of my favorite sections are:

No personal cell phones (actually had an employee stop and talk to someone on his phone while a customer was talking to him. Told the customer to hold)

No cash advances - never had anyone ask for one since I put this in.

Company not responsible for personal property (had a guy try to claim that his glasses fell off the dashboard because the foreman was driving too wildly - and they fell on floor of truck and got damaged... so company was responsible - right!)

Smoking policy (had employees flicking butts on customer's property)

What kinds of policies/procedures do you guys have?

Turfdude
02-07-2002, 04:25 PM
I posted a thread re: this topic last month. Not many replies, just a few P.M's to share it. It's a great idea and all should have one!
http://www.lawnsite.com/showthread.php?threadid=23902&highlight=Personnel+Policy+Manual

Bob

LawnLad
02-07-2002, 04:35 PM
Bob -

Thanks for the reply. It's too bad there isn't more serious 'conversation' abou thtis topic.

We are in the process of documenting our operating procedures. I made a post about some administrative stuff in the 'filing' thread.

I think it would interesting to know in detail how others train their new employees. How do they know what to do on their first day?

Oh well... people are welcome to email me directly if they want to go over this topic.

Thanks,
Doug

Doug@lawnlad.com

visions landscape
02-07-2002, 10:41 PM
We started using manuals , they are great . I have all new employees read and sign off they understand our rules before they start . We also are doing a lot more safety meetings, I like holding them Monday mornings

LawnLad
02-08-2002, 12:08 PM
Visions - for your safety meetings, what's the format? How long are they? We just bought the ALCA safety talk book as a starting point. We want to start the safety talks, but looking for a format that is consistent that we might follow.

What's been good... what's been a challenge for you about it?

HBFOXJr
02-09-2002, 09:50 AM
We have a policy and procedures manual that each new person is given. It is not a training manual as far as how to do nor does it do job descriptions.

It's along the lines of behavior, expectations, problem resolution, dress code, work hours, OT etc.

I found regular meetings at this level to be worthless. Occasional training sessions for tasks, skills, safety and customer relations etc are good.

The meetings went like everyone was quiet except a few. The few that talked never had anything positive to add. Then there is the guy who thinks he has a bright idea that you used 15 years and it sucked. No he's he's bent out of shape when you tell him it doesn't work, that you've been there and done that when he was in 5th grade.

We have binders in our trucks with price lists for our services, emergency phone numbers for us and authorities, how to measure sites, volume tables for product at different depths, how to resolve customer complaints, towing and tire companies, etc.

mike48114
02-19-2004, 10:59 PM
You dont have a serious BUSINESS until you have a HANDBOOK

lawnman_scott
02-20-2004, 12:12 AM
Originally posted by mike48114
You dont have a serious BUSINESS until you have a HANDBOOK
I dont have a serous business then.

tiedeman
02-20-2004, 06:02 AM
Yup, use a handbook. Employees can not start working until they have read it and signed it.

kris
02-20-2004, 07:11 AM
It's a great topic .... We started our health and Safety manual/program last winter ... had our external audit last August and we are now certified. 97% if I may brag a little.:)
Why did we do it? A number of reasons but a couple of main ones are that one... you better be able to show due diligence in court if, god forbid, there is ever a serious accident at your workplace. Two, it is just all around better for the company ... it helps breed a culture of conscientious workers, projects a better image and you also need it here if you want to bid on certain projects.
We've added some different things to our manual this winter.... we now have a step by step procedure standard for a number of tasks.
Over all a health and Safety program will improve production and save you money. Right away upon being certified we were given a 5% reduction in our workmans compensation rates and up to 20% more in another program called P.I.R. that we registered in. Half of the savings will be passed on to the workers for things like steel toed work boots or other related safety attire..... haven't worked out all the details of that system yet. The other half of the savings will be put back into the safety program.

Team Gopher
02-20-2004, 02:49 PM
Hi LawnLad,

Here is a table of contents from an employee handbook that may give you some more ideas. Taken from this site (http://www.hranswerlink.com/guests/policy_construction/).

"TABLE OF CONTENTS
INTRODUCTION
Employment Policy
At-Will Notice
INS Compliance (I-9 Form)
CONDUCT
Complaint Procedure
Drug and Alcohol Testing
Disciplinary Action
Office Guidelines
EMPLOYMENT BENEFITS
Bereavement Leave
Holidays
Jury Service Leave
Medical Insurance
Military Leave
Rest Periods
Sick Leave
Temporary Disability Leave
Tuition Reimburesement/Training Courses
Unpaid Personal Leave of Absense
Vacation
Witness Leave
Workers' Compensation Insurance
GUIDELINES OF EMPLOYMENT
Attendance/Tardiness
Business Gifts
Confidentiality
Conflict of Interest
Demotion
Employee Classification
Employee References
Hours of Work
Inspection/Searches
Job Vacancies
Meal Periods
Outside Activities
Overtime
Performance Evaluation
Personal Appearance/Client Relations
Personal Mail/Telephone
Personal Property
Records
Resignation
Salary Advances and Loans
Seniority
Smoking
Termination
Transfers
Work Assignments
SALARY ADMINISTRATION
Job Postings
Merit Increases
Mileage Reimbursement
Pay Periods
Payment of Overtime
Promotions
Salary Decreases
MISCELLANEOUS
Automobile Accidents
Elections
Parking
Reporting Irregularities
Safety
"

kris
02-20-2004, 02:59 PM
There is some great info on that site Gopher...thanks.