View Full Version : Do you send Christmas cards to your BAD Customers?

12-11-2008, 08:00 PM
I've got one customer who pays late, is cheap and needs to be badgered to pay.

Do you even bother sending them a card?

12-11-2008, 08:36 PM
Bah F'n Humbug.

12-11-2008, 08:38 PM
I will be sending to everyone. I have some customers that don't pay as fast as others, but don't have "bad" ones. The bad ones are more stress than they are worth. If I notice that a customer is really stressing me out, i give them a call to let them know that we are no longer able to service their property.

12-11-2008, 08:47 PM
Send them to every "bad"/pia and good customers. I have customers that didnt pay or payed late, and I know they have the $$. Plus, I want to get more $$ out of them. I learned all their excusses, heard all their stories I dont care anymore why they are slow paying or make up some issue blah blah blah. There is a price for putting up with those issues. I just make sure the price is nice and High. Then get the $$ up front. Sometimes there is a learning curve with some customers, I just want to get paid for that learning. Kill them with kindness and jack the price up, what do you have to lose? Just remember if you get screwed a 2nd time you deserved it.

12-11-2008, 08:51 PM
Be the better person and send them a card, it may change them.

12-12-2008, 12:03 PM
We send to everyone. Be the better person.

Green Finger
12-12-2008, 01:03 PM
If they see the Christmas Card hopefully it reminds them that still owe another payment and send in the CHECK$$$$$$$:dizzy:

12-12-2008, 01:14 PM
I send to each and every customer, even 1 time customers, every year. If they are a bad customer, then why do you even have them? But that is neither here nor there, they are a customer, so they get a card as do every contractor that use I through out the year.

12-12-2008, 02:27 PM
If they see the Christmas Card hopefully it reminds them that still owe another payment and send in the CHECK$$$$$$$

Very true. I have thought the same thing.:clapping::clapping:

elite lawns
12-13-2008, 12:38 AM
we send to everyone even the ones we've lost in the past

12-13-2008, 08:18 AM
Send em a card about april with a free snow removal , but make sure the offer expires 31 aug 09.

12-14-2008, 11:03 AM
I send them to all customers. Last year I gave gifts to a select few customers that really treated me well and helped me grow my business through referrals. I'll probably do that again. The gifts were mostly poinsettias and one customer got cigars.

B & B Yardscape
12-14-2008, 03:04 PM
Send the cards they are cheap. Good customers get invited to a hockey game party.