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born2farm
12-23-2008, 12:25 PM
Well I am thinking about weather or not a customer asks for a specific service to include a service list in all of my renewals and new estimates. Does anyone do this or do you just rely on the customer to ask you for the service.

Thanks
mulchmaster
12-23-2008, 12:52 PM
What's up Brock? I never have included a list of services offerd, but after this year I think we are going to start. I have 3 customers that used other contractors this year because they said they didn't know we also offered that.

Mulch
Junior M
12-23-2008, 01:00 PM
Yeah, I would, I've had customers ask me if I new anybody that does for example, um irrigation, and I've said me, and then you know the whole schpeel after that, oh, I didnt know, give me an estimate.. 9/10 I got the job anyways because I already did work for them..
born2farm
12-23-2008, 01:01 PM
Yea thats what im kind of thinking. Trying to let them know its a one stop shop for all the lawn needs.

Hey mulchmaster where you out of in Ohio?
ryry278
12-23-2008, 01:26 PM
I do and i will for sure this year when is end my renewal out. Also when i advertise with the flyers i will include it in a brochure i put in all the paper boxes. Also my enclosed trailer will list all i do on the back once i get my tractor so i can include those services
TJLANDS
12-23-2008, 02:13 PM
I have 3 customers that used other contractors this year because they said they didn't know we also offered that.


We list a complete "reminder" of services we offer on every invoice or correspondence to customers just so this never happens.
born2farm
12-23-2008, 02:34 PM
We list a complete "reminder" of services we offer on every invoice or correspondence to customers just so this never happens.

Thats kind of what I am thinking about doing. Put in a reminder for services relavent to the season. Say in august start sending out leaf cleanup and snow reminders. Or if I see that there property needs sometthing send some info out about what I can do to help.
mulchmaster
12-23-2008, 03:06 PM
Hey born to farm, I am in North East Ohio. Bossman on PS!


TJ LANDS.. Thats a great idea. I always assume that everybody knows what we do, but that's not the case.

Mulch
born2farm
12-23-2008, 03:18 PM
Hey born to farm, I am in North East Ohio. Bossman on PS!


TJ LANDS.. Thats a great idea. I always assume that everybody knows what we do, but that's not the case.

Mulch

O ok.

Thanks for all the help guys. Looks like i will be puttin a list in either every month or every other month.