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JimLewis
01-27-2009, 06:29 PM
Ever go give an estimate or do a job and the customer who answers the door is this 60 year old overweight lady in a full length body shirt / pajamas and slippers with messy hair like she just woke up but it's 2:00 in the afternoon? And then when she invites you inside to sign the contract you see stacks of crap everywhere, a few casino poker chips sitting on the table, and empty beer cans and half drinken coffee cups all over? And she looks and smells like she just got done with a 48 hour bender at the local smoke-all-you-want casino?

No?....Anyone???.... Just me then?... Ok.

DanaMac
01-27-2009, 06:33 PM
Ever go give an estimate or do a job and the customer who answers the door is this 60 year old overweight lady in a full length body shirt / pajamas and slippers with messy hair like she just woke up but it's 2:00 in the afternoon? And then when she invites you inside to sign the contract you see stacks of crap everywhere, a few casino poker chips sitting on the table, and empty beer cans and half drinken coffee cups all over? And she looks and smells like she just got done with a 48 hour bender at the local smoke-all-you-want casino?

No?....Anyone???.... Just me then?... Ok.

Jim - first off, I gotta say you need to post more in here. We miss ya.

Secondly, nope. It's just an Oregon thing. Did you show up to my in-laws? Just kidding. I have one rental home that is a disgrace and he clears a path for me to get down stairs. Complete ADD and OCD issues with this guy. The guy always looks beaten down from no sleep and Coca Cola overload. yes the soda, not the drug. System is a hack job too.

Sprinkus
01-27-2009, 07:12 PM
Ugh!
Luckily there are none of those in recent memory!
Back in the day the service tech I used to work with would always light up a cigarette and puff like mad when an undesirable person like that would come around. My long hair, headband, and horrible B.O. worked for me in the same manner.
(Gosh darn I miss having hair) :cry:

EagleLandscape
01-27-2009, 07:17 PM
Well.... was it a good contract at least?

We had a lady down the street from where my wife and I live invite us over to her house the other night for dinner. She is the exact same type that you described in your thread. Thankfully we were busy that night.

Mike Leary
01-27-2009, 07:19 PM
No?....Anyone???.... Just me then?... Ok.

Just you, Jim, we've never had any nut cases. :dizzy:

rlpsystems
01-27-2009, 07:22 PM
Ever go give an estimate or do a job and the customer who answers the door is this 60 year old overweight lady in a full length body shirt / pajamas and slippers with messy hair like she just woke up but it's 2:00 in the afternoon? And then when she invites you inside to sign the contract you see stacks of crap everywhere, a few casino poker chips sitting on the table, and empty beer cans and half drinken coffee cups all over? And she looks and smells like she just got done with a 48 hour bender at the local smoke-all-you-want casino?

No?....Anyone???.... Just me then?... Ok.

Empty beer cans, coffee cups all over. Kinda sounds familiar

DanaMac
01-27-2009, 07:25 PM
I used to have one old German customer that would be drunk at 9:00 AM when I would show up. ALL the drywall was torn out in the basement and covering the floor. It was like that for 3 years. He once was passed out at 1:00 or 2:00 and never heard me ringing the bell and banging on the door.

rlpsystems
01-27-2009, 07:28 PM
I used to have one old German customer that would be drunk at 9:00 AM when I would show up. ALL the drywall was torn out in the basement and covering the floor. It was like that for 3 years. He once was passed out at 1:00 or 2:00 and never heard me ringing the bell and banging on the door.

As long as he paid.....Danke

Mike Leary
01-27-2009, 07:28 PM
I used to have one old German customer that would be drunk at 9:00 AM when I would show up.

My kind of client.

DanaMac
01-27-2009, 07:30 PM
My kind of client.

Yup. Let 'em get drunk, and pad the receipt. :laugh:

Mike Leary
01-27-2009, 07:43 PM
Yup. Let 'em get drunk, and pad the receipt. :laugh:

Good clients are good clients; I never padded bill one. :hammerhead:

DanaMac
01-27-2009, 08:17 PM
Good clients are good clients; I never padded bill one. :hammerhead:

Just jokin' brotha. I'm a stand up guy and haven't done it either. I was playing off your "good drunk client".... oh never mind......

hoskm01
01-27-2009, 08:32 PM
Im with Dana. Miss you round these here parts here, Jim


How the heck are ya? Besides the fat moomooo lady?

Wet_Boots
01-27-2009, 08:38 PM
No photos? :p

JimLewis
01-27-2009, 08:50 PM
No photos? Ha! You're funny. It woulda broken the camera.

It's actually a lady we installed a sprinkler system for about 2 years ago. I was reminded of her today when I was up in the office staring at her bounced $55.00 check for winterization that I've tried to deposit 2 times.

She was a decent customer back then, despite her very odd looks and lifestyle. Paid us 50% down and paid the remainder the day we finished her sprinkler system. It wasn't a big system - town home. But it was a few thou and she paid on time. I ain't very picky about who I take money from.

But now her phone (that was working fine in October) is disconnected and the check keeps bouncing. It's not worth the effort to go chase her down for it. Besides, if she wants the system turned back on in the spring she'll eventually have to call us anyway.

But staring at the bad check today, reminded me of the first day I met her and signed the contract. That was one of the craziest customers I've had. Most people like that don't have enough money to afford our services. It was a nice townhouse. Probably $230,000 home. And she had a decent car and such. But the place was a junk pile inside and just as I described. I swear she must have just got home from the local casino on an all-weekend bender. It was hilarious.

It's no surprise the check came back, as you can imagine.

JimLewis
01-27-2009, 08:54 PM
What I been doin'?

Just working on marketing, our website and SEO stuff a lot. Business is dead right now. Getting ready for the Portland Home and Garden Show (Expo) next month. First time I will have a booth at an expo. This one is the biggest one of the year. Tens of thousands of homeowners come and it's 5 days long. So just starting to work on my booth. Only 3 weeks away.

Otherwise, not much. Giving a few bids here and there. My designer is working on a few landscape designs. But nothing exciting really. It's pretty boring around here. The wife and kids love having me home though!

Wet_Boots
01-27-2009, 09:16 PM
What do you get charged for the rubber checks?

DanaMac
01-27-2009, 09:23 PM
I still have about $580 out there overdue. One is $275 from MAY. I have talked with him a few times, he keeps assuring me it will get paid, then I'll call again and get the sog and dance. I've told him I'll come by to get it and he dances around it. I just sent a certified letter that my attorney will handle it if not received by 31st. My neighbor works for a firm that handles this kind of stuff. and them 5 others way late on winterizing checks. Talked with 2 yesterday. Picking up one tomorrow. Can't find one lady. No bounced checks in years though. Pretty fortunate to have written off less than $2000 in 14 years. I know many companies that have gotten hurt way worse than that.

JimLewis
01-28-2009, 12:38 AM
What do you get charged for the rubber checks?

$4.00 each time. No big deal. We'll get it back, plus our $20.00 NSF fee that we charge customers when we do that. She'll have to pay before we hook back up her system in the spring.

Kiril
01-28-2009, 08:11 AM
Maybe she died.

DanaMac
01-28-2009, 08:30 AM
Maybe she died.

It's never that simple.

EagleLandscape
01-28-2009, 10:30 AM
Jim,

what if she calls another irrigation company?

JimLewis
01-28-2009, 10:49 AM
I guess that's a possibility. Then I'd have to start playing hard ball. But again, not really worth much of my energy since it's for such a small amount.

The other thing is then she would lose hear 5-year warranty. Most of my customers always have us do the winterization and spring start-up because 1) they trust us and 2) if they don't they lose their warranty. So she could. But not a smart move since she has 3 years left on her warranty.

I doubt she even knows she bounced the check. She'll likely call us in the spring to get it started and we'll just ask for a credit card number over the phone to clear it all up. I remember when she hired us to install the system she was adamant about paying with credit card. Seems to like that form of payment.

EagleLandscape
01-28-2009, 11:08 AM
Maybe she's maxed out now:)


Haha, anyways. I don';t know about your state, but in Texas you can turn it over to the DA, and they will prosecute, and collect for you. But if you think she will call in the spring, I wouldnt go as far as that yet.


Do you all use remotes on residential service calls:)?

JimLewis
01-28-2009, 11:39 AM
No....on the remotes.

Wet_Boots
01-28-2009, 11:47 AM
No....on the remotes.::gasping from Texas::

JimLewis
01-28-2009, 12:06 PM
Why would I need a remote????

Kiril
01-28-2009, 12:08 PM
Why would I need a remote????

Pete, don't look at the above post .... blasphemy. :laugh:

DanaMac
01-28-2009, 12:28 PM
Why would I need a remote????

Duck and run brotha.... duck and run....... bob and weave while running.

DanaMac
01-28-2009, 12:29 PM
Why would I need a remote????

This is why (http://www.lawnsite.com/showthread.php?t=259193)

Mike Leary
01-28-2009, 12:41 PM
Duck and run brotha.... duck and run....... bob and weave while running.

Watch out for the side winds when you land your bi-plane.

Kiril
01-28-2009, 12:50 PM
Watch out for the side winds when you land your bi-plane.

Heh ... lookie who's here. I guess I can look forward to 100+ OTP notifications in my email inbox. :laugh::dizzy::cry: