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capnsac
02-05-2009, 10:53 AM
Hello all,

I have a friend who is a customer of TruGreens (first mistake). He wants to know what he should, well, know about their method of operation so he can really hammer the rep he has. He also wants to know what he needs to be looking for when they do service his account, before and after results.

I know they mostly use liquid fert so that way they can dilute the product further, but other than that I am guessing. I know they deal on ignorance, and also on sheer volume rather than quality.

Please let me know each and every gripe you have with these guys. I really want him to have a lot of ammo to use.

Thanks!

Tommy Boy
02-05-2009, 11:01 AM
TruRipOff

Watch how long they walk the property. Spray pattern in the front will be better then in the back. Survey a few weed sites and watch results, keep calling them back for the free call backs. They are volume guys, the pace and the spray pattern determins a lot. I know TruRipff here uses Tracker so the yard looks covered, (TRACKER IS REALLY CHEAP) but your right, what's the quality of the chemical used or the mixing rate. They error on way under so they don't burn the yard and keep billing. But my the yard looks green when it's dormant.

Hire some one else

LawnTamer
02-05-2009, 11:05 AM
Just google trugreen chemlawn and you will get site after site of what to look out for. If your friend hasn't prepaid, he may be able to get out of his contract, which is what I would recommend.

Things I have seen TGCL do.

1. What they call a splash and dash. (That they even have a name for this shows what they are.) Where a "tech" pulls up, rings the door, no one is home so he throws some fert on the drive near the lawn, and puts his stake in the lawn and drives off. I've heard lots of former TGCL clients complain about this, but wasn't sure I believed them.... till I saw one.

2. Just treating the front.

3. Treating the lawn with pets on the lawn.

4. Overselling, if a TGCL salesman senses he can get away with it, he will just keep piling on services. I have seen people here getting 10 applications/season just for the lawn.

5. When he does cancel, they will likely try to keep coming, as long as he pays, they will keep coming. Every year, I lose hundreds of dollars because I sign on people who have canceled TGCL, and TGCL comes anyway, sometimes 2 or 3 times. I tell people right up front, when they sign up, that it might happen, and NOT to pay for it.

I know some nice folks who have worked for TGCL, heck, I worked for Terminix, (same company), but there are some bad apples in that bunch, and some managers who push production, production, production and don't care about quality.

Josh.S
02-05-2009, 11:43 AM
1. What they call a splash and dash. (That they even have a name for this shows what they are.) Where a "tech" pulls up, rings the door, no one is home so he throws some fert on the drive near the lawn, and puts his stake in the lawn and drives off. I've heard lots of former TGCL clients complain about this, but wasn't sure I believed them.... till I saw one.

2. Just treating the front.

You are 100% correct. Our branch does this all the time. The techs even have a name for it, they call it "ghosting"


4. Overselling, if a TGCL salesman senses he can get away with it, he will just keep piling on services. I have seen people here getting 10 applications/season just for the lawn.

I talked to a lady that was getting 12.... I repeat 12 applications per year. They were charging her $120 per app on a 10,000 sq foot lawn. Want to talk about a rip off??? :hammerhead:


5. When he does cancel, they will likely try to keep coming, as long as he pays, they will keep coming. Every year, I lose hundreds of dollars because I sign on people who have canceled TGCL, and TGCL comes anyway, sometimes 2 or 3 times. I tell people right up front, when they sign up, that it might happen, and NOT to pay for it.

This is also true. A friend of mine canceled their service, then they came back anyways. When he made a big fuss about it because it was BS they turned him into collections. He eventually gave up and paid because $42 wasn't worth that much of a headache. ANY reputable company would have apologized and deleted the invoice out.


And yes, there is a reason they sometimes spray without gloves while wearing tennis shoes... straight water isn't a very strong chemical :)


Also TGCL will call you ALL THE TIME trying to sell you extra stuff.


One time I had TruRipoff come to a property while I was doing a leaf cleanup and start spreading granular fert on top of the leafs. When the furious customer told him to go away the "tech" walked around to the front, put the bill in the door, and left.


So there are a couple things to look out for... if your friend likes taking it up the @ss then stick with TGCL. Otherwise I would HIGHLY suggest getting a new company.

tlg
02-05-2009, 11:58 AM
Seems to me if he feels the need to really " hammer them" he should just cancel his service. I have seen TGCL applicators do things that would really make anyone second guess their choice to use them in the first place. I have seen applicators " hang Paper ". Meaning that the pulled up and just left an invoice. I have seen spraying done with winds gusting over 40 MPH. I have also witnessed damaged equipment leaking chems everywhere with duct tape as the method of repair. Any company can have bad employees and bad management. TGCL I'm sure has many satisfied customers as well or they wouldn't be doing as well as they do. If your friends not happy with them just cancel them and be done with it. Why deal with the stress if you don't have to?

Real Green
02-05-2009, 12:00 PM
Enjoy the link below. It's quite possibly my most favorite link ever...

http://www.consumeraffairs.com/homeowners/trugreen.html

capnsac
02-05-2009, 01:16 PM
Enjoy the link below. It's quite possibly my most favorite link ever...

http://www.consumeraffairs.com/homeowners/trugreen.html

Thanks for all the input everyone, I appreciate it. I took a look at this link and printed every last word it had, came out to be 39 pages long. I handed him this 'book' and told him that he probably shouldn't even deal with the headache and just find a company based out of Omaha to do his fert. He agreed, case closed :usflag::usflag:

1.2.3. green
02-05-2009, 05:17 PM
Hello all,

I have a friend who is a customer of TruGreens (first mistake). He wants to know what he should, well, know about their method of operation so he can really hammer the rep he has. He also wants to know what he needs to be looking for when they do service his account, before and after results.

I know they mostly use liquid fert so that way they can dilute the product further, but other than that I am guessing. I know they deal on ignorance, and also on sheer volume rather than quality.

Please let me know each and every gripe you have with these guys. I really want him to have a lot of ammo to use.

Thanks!
Enough said on prior posts,I used to work for these jokers, get a camera and tape them from inside the house, or however you can without them knowing of coarse, then when they are annoying you about collections or you just want to get rid of them just tell them you have documented them not doing the proper service.Youll be notifying main headquarters (Memphis I believe) and they will be notified of the court date.The last thing you should do is pay them, they have numerous people on phones all day giving threats of collection or whatever else.Another good won is they will give you a free application if you pay...yeah right. Just google trugreen complaints

JDUtah
02-05-2009, 06:07 PM
Priced their current local cost yesterday. The local sales rep on the phone filled me with such crap.. not even customer service related.

First thing he did was volunteer that they were "expensive" and justified it by saying they were the only company in the nation that offers a root growth program. They use Urea in the spring (locally). Oops and Oops.

He said that over time with their root growth program the lawn will stay healthy... I have observed the opposite from TG, and have the customers to prove it. oops

Hey said their technicians were very knowledgeable. I have asked their technicians what they were applying, their response was "I don't know". Oops

He said they do a winterizer/sulfur app last, and they charge double for it (cause it is winterizer and sulfur app.). Ironic I suspect they just use Ammonium Sulfate. Ooops

He said they are the only company in the nation that does a preventative bilbug treatment. I know of PLENTY others that offer this. In fact 4 locals advertise this heavily. Oops

He said that a higher percent (100%) of liquid fert gets to roots, while granular is less efficient. Oops.

And the background noise? A room full of other sales reps probably filling people with the same exact BS. I can't blame him for not knowing better though, he IS just a salesman.

LawnTamer
02-05-2009, 06:23 PM
In Omaha? Try Ground Solutions, I believe he is a member here.

I have gotten people out of Chemlawn contracts. I had one where they would come without notice and treat the lawn. These people had 2 aggressive Rottweilers, no way in heck a spray tech could have done the back, which was most of the property. They called to cancel, and were told flat out "NO", TGCL would finish the contract. So I called right there from their house. I asked for the branch manager, and told him they were canceling because their services weren't being done. The branch manager swore that they were getting their services done, and had the record to prove it. He gave me the dates, and I responded that both the dogs were out that day. I asked him what the re-entry interval was on pre-em and 3-way, he stumbled a bit... maybe shocked that I knew those terms. Then I asked him if he wanted me to call the Dept of Ag, and file a formal complaint, or if he wanted to revise his BS story about the back being done.... He chose the latter option, and agreed to cancel the contract and stop collections on the last app.:laugh::laugh::laugh:

KACYDS
02-05-2009, 07:21 PM
In Omaha? Try Ground Solutions, I believe he is a member here.

I have gotten people out of Chemlawn contracts. I had one where they would come without notice and treat the lawn. These people had 2 aggressive Rottweilers, no way in heck a spray tech could have done the back, which was most of the property. They called to cancel, and were told flat out "NO", TGCL would finish the contract. So I called right there from their house. I asked for the branch manager, and told him they were canceling because their services weren't being done. The branch manager swore that they were getting their services done, and had the record to prove it. He gave me the dates, and I responded that both the dogs were out that day. I asked him what the re-entry interval was on pre-em and 3-way, he stumbled a bit... maybe shocked that I knew those terms. Then I asked him if he wanted me to call the Dept of Ag, and file a formal complaint, or if he wanted to revise his BS story about the back being done.... He chose the latter option, and agreed to cancel the contract and stop collections on the last app.:laugh::laugh::laugh:

Its ridiculous that you have to go through all of that, to cancel a service. :hammerhead::hammerhead::hammerhead:

capnsac
02-05-2009, 07:34 PM
The only problem is out of all of this, all you have to do is search google for one word TruGreen, and you will save yourself time and effort of not having to worry about these guys dicking you over.

It's like going to the casino with the expectations of winning every time you go. Makes no sense to me!

DLAWNS
02-05-2009, 09:02 PM
It shouldn't surprise me, but it's amazing the stories have about the way this company does business.:hammerhead:

Jason Rose
02-05-2009, 10:04 PM
Around here their service sucks as well. But over the years I've noticed something. 5,000 sq. feet. What's that mean? Well I notice, reguardless of the actual size of the given lawn, they treat it as about 5,000 sq. ft. I have had lawns that werre 5K and less, and they do great work. No weeds, good green color all the time. Now, if it's too much less than 5K, look out! I had one lawn that the guy was obvoiusly double or tripple dosing, every application. The grass was NOT doing well n places because of the overapplication, and what was doing well was growing at an insane rate. Now, over 5K sq. ft. and I notice that the lawns look worse the bigger they get. Some don't even get treated in back areas or get streaked all over from running the spreader on 20' center. (yes, they do a couple granular apps in the summer here). You can NOT compete with their prices on larger lawns either. Because they aren't applying anywhere close to the quattity of product that should be used their rates are usually less than what the materials cost me to do the same lawn!

I've personally witnessed our tech here ghosting on two occasions. I've had him show up just after I started mowing a lawn and procede to drag out his hose. I've seen him make ONE pass down a 30' wide strip with a lesco spreader. Don't get me wrong, he's a good guy, I think he's given a quota every day that no human could do using a push spreader or a hose. They don't use ride-on machines here.

tlg
02-06-2009, 10:28 AM
It's amazing to me that even with all the complaints and problems with TGCL they still are the largest lawn fert company in North America. It makes you wonder why management continues to allow the same problems to go on and on for years and years. After all if you can make a millions of dollars doing things most of would consider unscrupulous just think how they would do if they could eliminate or lessen the problems. For years I have witnessed and heard of many things that you would think by now could have been corrected. Their problems boil down to a few basic issues. 1. Poorly trained and underpaid technicians. 2. A pay scale system based on quotas. 3. Technicians that lack moral integrity. 4. Management that lacks moral integrity. 5. Management that can't or won't address problems. 6. Goals that sets the bar so high that you have to cheat to win.

If TGCL woke up they could crush all their competition just by having some degree of ethics. It appears that they are content with business as usual . They just want to be the biggest. Not the best. How boring it must be to be a TGCL manager. What a terrible way to run a business !

mngrassguy
02-06-2009, 01:40 PM
Things are a lot different around here. Most of the techs have been there at least 2 years, They aren't hiring any new so far this year. This is a change from the past. They haven't raised prices in two years either. I only took 2 of their customers last year which is WAY down.

As for the original post, tell your "friend" to slip the tech a 10 spot on the first app. Get his name and ONLY call him if he has questions. Tell them NOT to call for up sells. Call your tech if they won't listen. Unless you started this thread just to bash TG, then never mind.

Look at the bright side, now you guys know what NOT to do.

Marcos
02-06-2009, 02:05 PM
I overheard some TGCL guys laughing & talking to each other at an Arbys last summer....:rolleyes:

One of them was actually bragging out loud that in order to finish off a certain lawn, he unscrewed & poured a bunch of plastic pop bottles full of PISS into his spray tank!!

:cry::cry::cry:
:cry::cry::cry:
:cry::cry::cry:
:cry::cry::cry:

JDUtah
02-06-2009, 02:14 PM
I overheard some TGCL guys laughing & talking to each other at an Arbys last summer....:rolleyes:

One of them was actually bragging out loud that in order to finish off a certain lawn, he unscrewed & poured a bunch of plastic pop bottles full of PISS into his spray tank!!

:cry::cry::cry:
:cry::cry::cry:
:cry::cry::cry:
:cry::cry::cry:

Liquid Urea... lawn must have loved it... USDA, not so much. ;)

Were you in uniform? He would need 5 gallons of urin to treat a 1/4 acre (the way I read his statement).. I doubt he was telling the truth, prolly just wanted you to hear if he knew you were an applicator.. that or trying to look cool in front of his friends.. either way... that would have to be a lot of pop bottles... 5 gallons = 32 20oz bottles...

Marcos
02-06-2009, 03:22 PM
Liquid Urea... lawn must have loved it... USDA, not so much. ;)

Were you in uniform? He would need 5 gallons of urin to treat a 1/4 acre (the way I read his statement).. I doubt he was telling the truth, prolly just wanted you to hear if he knew you were an applicator.. that or trying to look cool in front of his friends.. either way... that would have to be a lot of pop bottles... 5 gallons = 32 20oz bottles...

No. I doubt they put much thought towards me, that I was listening, or that I had a mulch/compost truck parked in the back of the lot.
I bet I could've easily doubled for a salesman of some kind.
My "uniform" is simply a white collared shirt and khakis Sears slacks, about as earthy & simple as you can get.

capnsac
02-06-2009, 04:43 PM
Things are a lot different around here. Most of the techs have been there at least 2 years, They aren't hiring any new so far this year. This is a change from the past. They haven't raised prices in two years either. I only took 2 of their customers last year which is WAY down.

As for the original post, tell your "friend" to slip the tech a 10 spot on the first app. Get his name and ONLY call him if he has questions. Tell them NOT to call for up sells. Call your tech if they won't listen. Unless you started this thread just to bash TG, then never mind.

Look at the bright side, now you guys know what NOT to do.

He was looking for information to talk to his rep about. The rep is relentless and my friend wants to get what he's paying for. I was looking for general terminology so that the rep doesn't think he's talking to an uneducated customer so then he doesn't think he can give him the run-around.

I have always found that knowledge is power, and in this case it will do you a disservice to NOT try and find information on the practices of TruGreen, being that the information is so readily available. I don't like big corporations for the simple reason that they can undercut competition with a lack of service and volume attitude. WE (as in small contractors) could never get away with this, and it's about time the customer got what they paid for.

mngrassguy
02-06-2009, 05:56 PM
I hear ya dude. The problem is in dealing with the rep. Reps are trained to sell ice cubs to eskimos. Most have never even steeped foot on a lawn let alone your buddy's lawn. He needs to converse only with the tech because they are the only ones that know about HIS lawn and it's needs.

He needs to meet his tech and tell him he only wants to deal with him. He needs to be nice. Offer him a beer or a pop. Get on his good side so he will always enjoy treating the lawn and not just pass it on to a flunky.

Did he bargain on price? This is one big mistake people will make dealing with a big company, that is they are willing to bargin. "You get what you pay for" is so true when it comes to getting a better service. Paying more won't alway insure a better service, but paying less will insure a poor service. I'd be glad to expound on this further if you like.

grassman177
02-06-2009, 05:58 PM
i tell my customers that switch to us that they should threaten with a lawsuit for chemical tresspass when they call to cancel and it seems to work here!!!

mattfromNY
02-06-2009, 06:43 PM
Wow! I just read the consumer complaints. My eyes are bugging out of my head. The sad part we dont think of, this is probably a very, very small portion of their total customer base. Last summer, I can remember pulling my hair out over two customers that had complained about a temporary employee. Though it was only two of nearly 90 weekly customers, I was rethinking my whole business and making plans to fire the employee, etc.
In reality, if 1-2% of total customer base has a complaint, is that really bad? I'm sure TG has much more than that based on the complaints I just read. How long can a company survive with a reputation like that?

mngrassguy
02-06-2009, 06:54 PM
I went back and reread your OP. Some things he should look for are a nice even green throughout the lawn after 3-5 days. MOST weeds should be dead or dying 10-14 days after treatment. If not he should call for a FREE service call but before 21 day. After 21 days they will try to sell him on the next treatment..

It is NOT a common practice to "hang paper" or to spray lawns with water. What good would that do? They would end up doing a bunch of service calls and taking a lot of cancels. Upper management would never condone this.

How to cancel? They're reps are well trained in overcoming objections. Some things they HATE to hear are:

We're moving. Do you treat lawns in Mexico?
We already pre-paid with someone else.
Our lawn has already been treated. Do it again and you will be paying for a re-sod.
We are claiming bankruptcy (financial)
Our son-in-law works for you and he's doing it for free.

Always get the full name of the person you are talking to.
Tell them to leave your flag in the yard for several weeks after the first treatment.

phasthound
02-06-2009, 06:58 PM
Wow! I just read the consumer complaints. My eyes are bugging out of my head. The sad part we dont think of, this is probably a very, very small portion of their total customer base. Last summer, I can remember pulling my hair out over two customers that had complained about a temporary employee. Though it was only two of nearly 90 weekly customers, I was rethinking my whole business and making plans to fire the employee, etc.
In reality, if 1-2% of total customer base has a complaint, is that really bad? I'm sure TG has much more than that based on the complaints I just read. How long can a company survive with a reputation like that?


For every one complaint you hear about, there are ten you don't. Those ten tell all their friends.

DLAWNS
02-06-2009, 11:31 PM
i tell my customers that switch to us that they should threaten with a lawsuit for chemical tresspass when they call to cancel and it seems to work here!!!

I like that: "lawsuit for chemical trespass". I'll have to remember that in the future.

1.2.3. green
02-07-2009, 12:07 AM
Trugreen should be investigated and charged with fraud. If anybody went undercover in most any of the branches it would be a done deal.

mngrassguy
02-07-2009, 12:31 AM
Trugreen should be investigated and charged with fraud. If anybody went undercover in most any of the branches it would be a done deal.

Why is that?

mngrassguy
02-07-2009, 01:32 AM
i tell my customers that switch to us that they should threaten with a lawsuit for chemical tresspass when they call to cancel and it seems to work here!!!

Ya, good idea. Maybe a few of those people will call their legislators and have that law passed in your city/state. Or maybe even make it a Federal lawn and put us ALL out of business. I fail to see how making a statement like that would be good for ANYBODY in this industry. Do you have any idea what your saying? read this.

http://www.americanchronicle.com/articles/view/53819

Then, OPEN MOUTH, INSERT FOOT:hammerhead:

DLAWNS
02-07-2009, 11:05 AM
Trugreen should be investigated and charged with fraud. If anybody went undercover in most any of the branches it would be a done deal.

Why is that?

Did you read some of these posts? Just because you don't see these things happen doesn't mean they don't. Some of these stories were seen first hand. If they were investigated they would be in trouble for a lot of things, I'm sure.

Ya, good idea. Maybe a few of those people will call their legislators and have that law passed in your city/state. Or maybe even make it a Federal lawn and put us ALL out of business. I fail to see how making a statement like that would be good for ANYBODY in this industry. Do you have any idea what your saying? read this.

http://www.americanchronicle.com/articles/view/53819

Then, OPEN MOUTH, INSERT FOOT:hammerhead:

Maybe chemical trespass was not the correct term as per your article, but you don't think that it's a shi**y business practice that they know that they were canceled and they provide service anyway to try to get the customer to make a few more payments? I think that's wrong, personally and would never do that to a customer of mine. If someone cancels, they don't get service.

1.2.3. green
02-07-2009, 11:13 AM
Why is that?

Read all the consumer complaints,law suites settled and pending,and so on

Tommy Boy
02-07-2009, 11:19 AM
I’ll bash TruGreen, I have a standing policy, if you see a TruGreen Application Sign, stop and make a personal introduction, I even have a flyer made up how to cancel service.

Here’s the approach… I was driving by and I see that TruGreen is your lawn care service provider. I’m ____________________ with ___________________ we service several of your neighbors yards., do you have a minute to walk your property with me? I will show you the problems you have with their level of service and your should call them back and have them fix the problems: Point out all weeds and explain how you deal with the specific weed or grass.

Give them a card and thank them for their time. Explain that you will stop by or answer any questions they have concerning lawn care. No hard sell, no pressure, then tell them that if they are paying more than: _________________ Your price per application, they are paying too much. Thank them again and leave.

See how long it takes before they call you back…. We get about 10 customers per round this way. I will never take this approach with local owner / operator outfits, but if your a national chain you are fair game!

1.2.3. green
02-07-2009, 03:20 PM
I AGREE , I also think I'LL start stopping at all the places I KNOW THEY " TREAT" and try to save the people I GUESS IS A GOOD WAY OF PUTTING IT.The only problem would be trying to match their prices in my area they are dirt cheap in most all cases , they have been bending over backwards for customers because so many of them are canceling . I had one person call me to do their lawn I thought the owner was bull.. sh.. me about what TRUGREEN was doing it for. But he showed me an invoice (55,000) ft. lawn they had it listed as 23,000 ft. and was doing it for $75.00 per app.!!!

KACYDS
02-07-2009, 03:37 PM
But he showed me an invoice (55,000) ft. lawn they had it listed as 23,000 ft. and was doing it for $75.00 per app.!!!

I wouldn't get out of bed for that.:dizzy::dizzy:

billy blade
02-08-2009, 09:39 AM
Hello,

The Biggest Problem with true green , Chemlawn, Scotts ..ect... is that they are trying to force results with total synthetic's. there are no natural or biologic products in the service, once the soil is depleted of biology it is very much dependant on us for constant care and food, or heavier amounts of NPK , which gets costly so Ammonium Nitrate or 36-0-0 is used to give greening & forced growth (quick fix) YES , they do cut the ratio, trying to reach an average of .6 cents per 1000 sqft in product cost even less. it is what big corporations do. I manufacture Natural & Organic Liquid Soil Ammendments & NPK, we have spent time with True Green & have seen the business structure first hand, They are well aware of the damage Synthetic fertilizers do to the soil, and the Human error factor by the Tech, We are currently being tested in a program with Service master. It is Amazing to me how the tech's are still convinced that Chemicals are the way to go, If you want your property to Shine and be Healthy and less work ....Find a natural product applicator... Your turf & plants will with stand heat, drought,& insects much better and a thick lawn will eventually choke out weeds ...reducing the need for weed control ...spot treatments for both insects and weeds will only be needed. it all starts with the soil.........

mngrassguy
02-08-2009, 11:40 PM
Did you read some of these posts? Just because you don't see these things happen doesn't mean they don't. Some of these stories were seen first hand. If they were investigated they would be in trouble for a lot of things, I'm sure.



Maybe chemical trespass was not the correct term as per your article, but you don't think that it's a shi**y business practice that they know that they were canceled and they provide service anyway to try to get the customer to make a few more payments? I think that's wrong, personally and would never do that to a customer of mine. If someone cancels, they don't get service.

Maybe chemical trespass was not the correct term? I don't think so. Yes, I have read all the post and have seen most of these infractions by techs first hand. I'm not defending them or endorsing any of their practice.

You don't think they've been invesigated? They have a legal department the size of Texas. Well, maybe Rhode Island.

mngrassguy
02-08-2009, 11:57 PM
Read all the consumer complaints,law suites settled and pending,and so on


I've read them all and it looks to me like MOST of the infaractions originated from the ignorance of techs. I've been in their branch offices many times and I've never seen anything even close to being illegal. Opps, ok, once. I saw a branch manager get hauled away in hand-cuffs because on of his guys put the wrong tabs on the wrong vehicles. What a hoot.

The only thing upper management might be guilty of is being inept. Last time I looked that was not a crime. Fraud? Thats a strech of ANYONES imagination.

in·ept
Pronunciation: \i-ˈnept\
Function: adjective
Etymology: Middle French inepte, from Latin ineptus, from in- + aptus apt
Date: 1542
1 : lacking in fitness or aptitude : unfit <inept at sports>
2 : lacking sense or reason : foolish
3 : not suitable to the time, place, or occasion : inappropriate often to an absurd degree <an inept metaphor>
4 : generally incompetent : bungling <inept leadership>
:laugh:

mngrassguy
02-09-2009, 12:11 AM
I AGREE , I also think I'LL start stopping at all the places I KNOW THEY " TREAT" and try to save the people I GUESS IS A GOOD WAY OF PUTTING IT.The only problem would be trying to match their prices in my area they are dirt cheap in most all cases , they have been bending over backwards for customers because so many of them are canceling . I had one person call me to do their lawn I thought the owner was bull.. sh.. me about what TRUGREEN was doing it for. But he showed me an invoice (55,000) ft. lawn they had it listed as 23,000 ft. and was doing it for $75.00 per app.!!!

I would keep in touch with these people. The line that I like to use is, "Isn't xxxx is too much to pay if you don't get the results your looking for?" And, of course, "You get what you pay for." They will NEVER be happy with them and will be looking for a "good" service sooner than later.

tlg
02-09-2009, 12:18 AM
Hello,

The Biggest Problem with true green , Chemlawn, Scotts ..ect... is that they are trying to force results with total synthetic's. there are no natural or biologic products in the service, once the soil is depleted of biology it is very much dependant on us for constant care and food, or heavier amounts of NPK , which gets costly so Ammonium Nitrate or 36-0-0 is used to give greening & forced growth (quick fix) YES , they do cut the ratio, trying to reach an average of .6 cents per 1000 sqft in product cost even less. it is what big corporations do. I manufacture Natural & Organic Liquid Soil Ammendments & NPK, we have spent time with True Green & have seen the business structure first hand, They are well aware of the damage Synthetic fertilizers do to the soil, and the Human error factor by the Tech, We are currently being tested in a program with Service master. It is Amazing to me how the tech's are still convinced that Chemicals are the way to go, If you want your property to Shine and be Healthy and less work ....Find a natural product applicator... Your turf & plants will with stand heat, drought,& insects much better and a thick lawn will eventually choke out weeds ...reducing the need for weed control ...spot treatments for both insects and weeds will only be needed. it all starts with the soil.........

So if I understand this correctly if you treat a lawn with synthetic fertilizer for a unknown number of years the soil structure is damaged? How do you explain a lawn that has been treated for 10, 20 or 30 years with synthetic fertilizer that is healthy ( meaning green and growing ). Now I'm not against the use of organic fertilizers as they do have their place. The use of organics is a matter of choice for those that are convinced that synthetic fertilizer ( the most widely used fertilizers in the world I might add ) are somehow inferior. I'm sure you have a 50 page study that proves your point. I'm not looking to be enlightened. All I'm saying is if you treat a lawn with synthetics for any extended period correctly the results will be as good as any organic program.

1.2.3. green
02-09-2009, 12:29 AM
i've read them all and it looks to me like most of the infaractions originated from the ignorance of techs. I've been in their branch offices many times and i've never seen anything even close to being illegal. Opps, ok, once. I saw a branch manager get hauled away in hand-cuffs because on of his guys put the wrong tabs on the wrong vehicles. What a hoot.

The only thing upper management might be guilty of is being inept. Last time i looked that was not a crime. Fraud? Thats a strech of anyones imagination.

In·ept
pronunciation: \i-ˈnept\
function: Adjective
etymology: Middle french inepte, from latin ineptus, from in- + aptus apt
date: 1542
1 : Lacking in fitness or aptitude : Unfit <inept at sports>
2 : Lacking sense or reason : Foolish
3 : Not suitable to the time, place, or occasion : Inappropriate often to an absurd degree <an inept metaphor>
4 : Generally incompetent : Bungling <inept leadership>
:laugh:
if they are inept..(meaning incompetent, lack of sense) and they are in the positions they are,preforming the tasks which are being carried out by their employees for the main purpose of generating revenue ,they sell people things that are not needed,i can go on and on of things that are totally deceptive, but continue to do it knowing it's wrong. What word would you use to describe it? And it cant be blamed on the techs their just the pawns in the whole game.

mngrassguy
02-09-2009, 01:30 AM
I’ll bash TruGreen, I have a standing policy, if you see a TruGreen Application Sign, stop and make a personal introduction, I even have a flyer made up how to cancel service.

Here’s the approach… I was driving by and I see that TruGreen is your lawn care service provider. I’m ____________________ with ___________________ we service several of your neighbors yards., do you have a minute to walk your property with me? I will show you the problems you have with their level of service and your should call them back and have them fix the problems: Point out all weeds and explain how you deal with the specific weed or grass.

Give them a card and thank them for their time. Explain that you will stop by or answer any questions they have concerning lawn care. No hard sell, no pressure, then tell them that if they are paying more than: _________________ Your price per application, they are paying too much. Thank them again and leave.

See how long it takes before they call you back…. We get about 10 customers per round this way. I will never take this approach with local owner / operator outfits, but if your a national chain you are fair game!

I know "they" do this sort of thing but why stoop to their level? Next thing your going to tell us is you go "dumpster diving" for their customer lists. Opp, I shouldn't be giving anybody any ideas.:laugh:

Brings a new meaning to ambulance chaser. I AM just kidding.

Tommy Boy
02-09-2009, 08:54 AM
Not a stoop, my ethics on this are clear, local owned / operated I would never do this, nor would I tolerate an employee poaching on an account, but The "Big Guys" come in get the business and then do not perform, the customer thinks this is business as usual for our industry. I have gone on the offensive. Never thought about the dumpster diving thing, but you never know. Fiqure what you pay to get a customer, have one of your guys follow the Big Green Truck and note every customer, or slap on a GPS tracker under the back of the truck, not a crime as long as you do not trespass to place it or connect it to the truck electric system. The data will show you the trip detail, address and how long on site. then couple the data with google earth and you have the customer list. Now that's high tech redneck, customer stealing, at it's best!

Now that;s if you really get a hard on for the TruRipOff Team

Josh.S
02-09-2009, 10:36 AM
Not a stoop, my ethics on this are clear, local owned / operated I would never do this, nor would I tolerate an employee poaching on an account, but The "Big Guys" come in get the business and then do not perform, the customer thinks this is business as usual for our industry. I have gone on the offensive. Never thought about the dumpster diving thing, but you never know. Fiqure what you pay to get a customer, have one of your guys follow the Big Green Truck and note every customer, or slap on a GPS tracker under the back of the truck, not a crime as long as you do not trespass to place it or connect it to the truck electric system. The data will show you the trip detail, address and how long on site. then couple the data with google earth and you have the customer list. Now that's high tech redneck, customer stealing, at it's best!

Now that;s if you really get a hard on for the TruRipOff Team

That's pretty funny with the GPS deal. But how would you know which house they actually treated? They stop on the road and there is probably four houses nearby. I guess you would have to drive the route that evening and note all of the flags. I wonder if anybody on here has every done that before...

I've always thought that you could pay a salesmen follow the Big Green Truck around on a Saturday route, every time they complete a job then give a sales pitch to their customer. I think it is kinda unethical so I wouldn't actually do that, but I bet it might work.

capnsac
02-09-2009, 01:32 PM
That's pretty funny with the GPS deal. But how would you know which house they actually treated? They stop on the road and there is probably four houses nearby. I guess you would have to drive the route that evening and note all of the flags. I wonder if anybody on here has every done that before...

I've always thought that you could pay a salesmen follow the Big Green Truck around on a Saturday route, every time they complete a job then give a sales pitch to their customer. I think it is kinda unethical so I wouldn't actually do that, but I bet it might work.

I agree with the unethical part, and on a day-to-day basis I wouldn't condone doing unethical things. When it comes to TruGreen though, I'd definitely make an exception. They have it coming to them, not only because they don't do a good job, but to keep them in check as well. TruGreen is like the WalMart of the lawncare industry. The only problem is, you DON'T get what you pay for with TruGreen. You can't come home from work that day and have any certainty that they actually put down the chemical that they are billing you for. It's not possible, and that's why they can get away with how they operate.

Unfortunate, yes. Preventable, yes. Hard work can deter these fools from getting customers, it would be a slow process, but it can be undone.

LIBERTYLANDSCAPING
02-09-2009, 02:19 PM
I’ll bash TruGreen, I have a standing policy, if you see a TruGreen Application Sign, stop and make a personal introduction, I even have a flyer made up how to cancel service.

Here’s the approach… I was driving by and I see that TruGreen is your lawn care service provider. I’m ____________________ with ___________________ we service several of your neighbors yards., do you have a minute to walk your property with me? I will show you the problems you have with their level of service and your should call them back and have them fix the problems: Point out all weeds and explain how you deal with the specific weed or grass.

Give them a card and thank them for their time. Explain that you will stop by or answer any questions they have concerning lawn care. No hard sell, no pressure, then tell them that if they are paying more than: _________________ Your price per application, they are paying too much. Thank them again and leave.

See how long it takes before they call you back…. We get about 10 customers per round this way. I will never take this approach with local owner / operator outfits, but if your a national chain you are fair game!

That is awesome! :clapping:
Git UM!:usflag: