Annual renewal letters!

[Larson Lawn Care]

I have been researching a lot about writing letters, because I'm not the best at it. I have a draft for an "Annual Renewal" letter, but I was trying to get other ideas. If anyone has examples that they would like to share, I would greatly appreciate it. In the past I would call everyone, but I had nearly 80 accounts at the end of October, and I do not want to call everyone this year.

[TScapes]

When you write your contracts, why don't you add a statement that states that once this year is over, it automatically renews itself for another 12 months?

Example:

"Term of the Agreement"
The term of the Agreement shall be one year beginning___________________,______ . The Agreement will automatically renew on the first day of the 13th month for an additional one-year term unless either party gives the other written notice of termination at least thirty- (30) days prior to expiration of the term.

[1.2.3. green]

I just automatically go the following season but usually for one reason or another I've touched bases with them somehow.plus by dropping them a letter you may catch them at a bad time financially and they may discontinue the service, better of just going . Worse thing they will tell you when you get there that they decided not to continue.:)

[DLAWNS]

I just send everyone an auto renew form. They only have to call if they want to cancel. I still touch base with everyone before I start, but I've found that it's easier like this.

[Larson Lawn Care]

...any examples???

[topsites]

Yeah I second the advice of just showing up, that's how I do it, and some folks may not care for that but most are all right with it.

[godjwood]

hmm i dont know about that just showing up..

people get p1ssed off when you do that.

Quickbooks has a built in letter generator, makes it easy to send letters to everyone at once.

i usually just say hope you had a nice winter yada yada we will be starting the new season April 20 please check off which services you would like. If i want to raise the price on any properties I also mention the price (but dont mention its higher).

however, ive noticed that i usually only get about half the letters back and usually just end up having to call them anyways..

[White Gardens]

Send letters to only the ones you need to, or the people you can never get a hold of.

Don't make your letter any harder than it needs to be. Just write them out as the same as you would address them in person. Don't get too much contract jargon in there too, keep it simple.

All the other ones I personally call. All my customers like my customer service and communication over the competition so I call them in the spring to discuss services, or meet them in person.

Something to consider I guess.

[Sliim1115]

Does anyone have a Lawn Service Annual Renewal Letter they can share?

[topsites]

I just automatically go the following season but usually for one reason or another I've touched bases with them somehow.plus by dropping them a letter you may catch them at a bad time financially and they may discontinue the service, better of just going . Worse thing they will tell you when you get there that they decided not to continue.:)

That's what I do, like you said, better off once the grass is already mowed and
if it is a BIG problem why I just let them keep the money, tell them I'm sorry for
assuming and have a nice day... Still way cheaper, less hassle and less cancellations
than with all the letters and phone calls, that's for those I somehow didn't talk to
last year about it, who cares if I lose out on a cut or two, just show up and git'r done.

[govols]

We dont have renewal contracts. It is just continuing unless prices raise. Why give your client the opportunity to think about leaving or going out to bid. Just my 2 cents.

[Scagmower48]

Making contact with a client is important before the season begins. If you don't they might assume that you are not interested in servicing their lawns anymore and hire somebody else. I personally call all of my clients, and it seems to lead to extra work since I am talking to them.