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dmk395
03-19-2002, 09:16 PM
After giving estimates and waiting, do you give follow up calls? If so what do you say?

Kent Lawns
03-19-2002, 09:44 PM
Absolutely!

If not presented in person, we ask if the received it and whether they had a opportunity to review it.

They respond from there and the bid is recatagorized in our system:

a. We answer questions and get a service commitment.
b. We answer questions, their still undecided and we set up re-phone date.
c. They decline service and we archive the proposal for next year.

After you bid, follow thru
After you service, follow thru
After you bill, follow thru
After you collect, follow thru

60% of customers are lost (all industries) because of company indifference.

Nebraska
03-19-2002, 10:41 PM
We have followed up at least 3 times, but after that it becomes futile.

They are then archived into a past quote group and "re-marketed" (if such a term exists)


Anyone have a rule of thumb as to how many times to followup?

Kent Lawns
03-19-2002, 11:04 PM
On the 2nd call there needs to either be a commitment or a meaningful dialogue.

Even if we do not get the job, we've found good follow-thru establishes us as the solid #2 choice ready to step in if the contractor falters.

Nebraska
03-19-2002, 11:44 PM
Commitment emphasized!?

Harvestman
03-20-2002, 05:34 AM
We will do two follow ups.