Can you return a brand new mower?

[Guardian]

Some of you may know by now that I purchased an additional mower last week, and have had some problems. I bought a Toro 36" Hydro wb w/ 15hp Kohler.

Today, I couldn't even start it. It has cranked, but acts like its still in choke when its not...ANYWAY -while I have complete FAITH in my dealer to make everything right, I would give anything to give it back and pay the difference for something else. I feel like I have made a mistake.

I have only cut 2 yards with it. It has .3 on the hour meter (3 tenths of an hour). He loaned me a wright stander.....its nice, NO ITS GREAT! Originally, he said I could have it for another $1000, but I didn't think I needed it. I want it now

What do you think? Would a dealer do something like that? My dealer is great, but I haven't asked him yet.

[toby]

Toro 36" hydro 15hp Kohler is a great mower. I have 3 & would buy another. Stick with it. Your dealer should be able to remedy any minor problems that arise early on.

[eslawns]

It all boils down to what your dealer will allow you to do. I personally would probably have gone with the stander to start with, but whatever reason you had for getting a WB should still apply. If there are problems with it, it doesn't mean you need a different mower, you just need to have yours serviced. Talk to your dealer, he may work you a deal where you both are happy.

[goodbeus]

[QUOTE]Originally posted by Guardian
[B]Some of you may know by now that I purchased an additional mower last week, and have had some problems. I bought a Toro 36" Hydro wb w/ 15hp Kohler.

Today, I couldn't even start it. It has cranked, but acts like its still in choke when its not...

I had the same problem with a 16hp v-twin engine....put in the shop and was told it needed a new head for the engine....put a new one on which solved my problem.....

[Harvestman]

Talk to the man and be humble. If he's as great as you say he should want you to be happy. Good luck.

[John Gamba]

Hello Guarbian
My 15 Kohler Did What your's is doing it was the Carb. No Big deal. My 15 Is still running strong 800 hour's later. :D
Johnny G. :cool: :cool:

[ProMo]

I purchased a 36" scag a few years ago and on one of my hilly properties i could see grass sticking up everywere i went back to the dealer and they said it was my blades so i made them razor sharp and got down to eye level on my flat properties same problem dealer wasnt doing anything about it so i tracked down the distributor about two months later they gave me a new demo to try same problem.They said it was me,I called the main scag hq and said I was going to resolve this in court,this was about 5 months into the season and hq had the distributor call me I arranged a meeting at one of my properties and called exmark shop to have a demo come to my property.This was the good part,the dealer showed up the distributor showed up pulling a brand new scag and ex dealer showed up with an old unit.grass was very thick i cut 2 paths with my unit grass stickin up everywere,dist turned put his mower on and cut two paths and it was identical after the ex cut 2 paths the scag guys were red faced and after a total of 6 months use i got the full purchase price refunded and bought an exmark

[SCAPEASAURUSREX]

I would start with your dealer, Tell him how unhappy you are with the machine, If they cant' remedy the situation, then I would call The manufacturer directly and moan to them, Then maybe youll get somewhere... They should be able to get the machine fixed , replaced or what ever, but dont tell them you want a Wright stander to replace it.. that s not comparing apples to apples , So ... Good luck.. But it does sound like a carb problem, If they replace the carb , youll probalby be alright..

[sheppard]

Sorry you are having problems w/ the Toro. I got my W.S. 2 weeks ago- love it. The 52" works perfectly.

If it were me I would take the Toro back & ask to trade up to the Stander. The dealership will not loose any $$$ on this deal. They also know the cutomer rules in today's marketplace.

In effect you have put only demo hours on it. Even thought you actually own it. I would down play the problems w/ it and say you had a dream that had you mowing w/ a Wright Stander in it and all the people driving by were smiling!

Cordially,
Sheppard

[mowingmachine]

You have a 2-year warranty on your Kohler. This will cover both parts and labor to fix it. The warranty on your engine is seperate from the mower. You will need to take it to an authorized Kohler service dealer if your dealer is not one. If it can't be fixed Kohler will put a new engine on it. Probably something very simple and you will be up and going in no time. The Kohler Command 15 HP engine is an excellent engine. I've seen several with 3000 hours still running strong with no oil consumption yet.

mowingmachine

[bobbygedd]

my feeling is if u buy something new, and it doesnt work, screw the repairs, u should get yur money back. i bought my first mower, a toro, and it was a piece of crap from day one, it broke down on the first lawn, carb problems. toro would not fix it, or replace it! the dealer told me it was a bad carb, and i would have to pay to have it fixed! the regional rep said the same thing. hope u dont get THE SAME CRAPPY SERVICE THAT TORO GAVE ME. good luck to ya

[eslawns]

my feeling is if u buy something new, and it doesnt work, screw the repairs, u should get yur money back.

The thing is that it just doesn't work that way with most things. It would be great if it did though.

[Guardian]

As I said earlier, I know I am under a great warranty -its just that its sickening to have ANY problems with something you just bought. I have two other mowers that were purchased used, 2 yrs ago, and they run great. Maybe it will be a simple fix, never the less its frustrating, its down time and a hassle driving to and from dealer (who is NOT conveniently located to me).

...and you just have to feel like "Didn't I buy something NEW, so I could look forward to not having to bring my mower to the shop anytime soon?"

The Stander is a seperate issue....and that would have to be myself to blame.

Shepard-you are hilarious

[Dennis Watson]

I bought a new Snapper ZTR last year and had trouble with it giveing the quality of cut I was looking for. Also, it was dangerous on slopes because you could not control the machine.
I have a Ferris that you can run up and down and turn around on the same slopes so I knew that it could be done. To make long story short, after some 50 hours on the machine the dealer let me try a front cut machine. We loved it and he gave us a great deal. The district man had been to see the original mower in operation and offered solutions, but the dealer still let us swap machines. Of course the new mower was more expensive, but you are also talking upgrade so I would talk with my dealer about about trading. Especially since you like the other machine.
DW

[bobbygedd]

YEA, WELL I THINK ITS VERY CONVENIENT THAT IT DOESNT WORK THAT WAY, BUT IT IS PURE BULL ****! IF I BUY SOMETHING BRAND NEW, I SHOULD ONLY ASSUME THAT IT WORKS???????

[Guardian]

I was told that the problem was the plugs.

They said that Toro had them gapped at 30, when they were supposed to be gapped at 40. Thats it.

I haven't picked it up yet, I am still using the Wright Stander. I'll report back when I get it back and try it for myself.

[little green guy]

I agree with BOBBY, even if all it's only the plugs, if they do soemthing as stupid put the wrong gaps on the plugs who knows what other kind of stupid stuff they did when they biult it. I would give it back to the dealer and upgrade to the stander. Your dealer should take it back, i've done it before with my dealer, i've bought certian peices of equipment that i decided i didn't like after i bought it, he took it back and i just had to pay the difference.