AGG Lawn Maintenance
03-27-2002, 06:23 PM
I have been in the business for 14 years now. Today a customer of mine called me to find out why we didn't do a clean up. I do her mothers house and several of their real estate properties.
She thought that we had made a mistake and did one of the properties before hers. She will be having a party on thursday for Passover. The reason we haven't done the clean up is because she was about 3 months behiend. The problem is we send all her bills to her house in New Jersey and she also lives in New York. Aparently since September 11th she had not been receiving her bills they kept coming back to us. I haven't seen her but did ask her mom if I could leave the bill will her to give to her daugter. She said no, mail it to her under her married name. We were mailing it to her under her business last name. When I talked to her daughter she said keep it under her business last name. So to make a long story short she called to get the clean up done and said she would pay for it. I told her we can't do any work until she has paid the current amount owed. She thought it might be a mistake on our part. I than told her to show me all the checks she paid with. She told me that they were in New York and she had no way to get them. She than said I can't believe you would want to lose a customer over this bill. I asked her what she would do if someone owed her money. She said I would send them a bill. We did!!! She was a good paying customer at one time. I called her in New York and in New Jersey to find out what was going on. I also made sure I talked to her in person today and gave her all the bills and statements showing when she paid and didn't pay. I understand that after the Sept. 11th thing that she didn't really come to Jersey but put yourself in my shoes am I wrong???
Travis
She thought that we had made a mistake and did one of the properties before hers. She will be having a party on thursday for Passover. The reason we haven't done the clean up is because she was about 3 months behiend. The problem is we send all her bills to her house in New Jersey and she also lives in New York. Aparently since September 11th she had not been receiving her bills they kept coming back to us. I haven't seen her but did ask her mom if I could leave the bill will her to give to her daugter. She said no, mail it to her under her married name. We were mailing it to her under her business last name. When I talked to her daughter she said keep it under her business last name. So to make a long story short she called to get the clean up done and said she would pay for it. I told her we can't do any work until she has paid the current amount owed. She thought it might be a mistake on our part. I than told her to show me all the checks she paid with. She told me that they were in New York and she had no way to get them. She than said I can't believe you would want to lose a customer over this bill. I asked her what she would do if someone owed her money. She said I would send them a bill. We did!!! She was a good paying customer at one time. I called her in New York and in New Jersey to find out what was going on. I also made sure I talked to her in person today and gave her all the bills and statements showing when she paid and didn't pay. I understand that after the Sept. 11th thing that she didn't really come to Jersey but put yourself in my shoes am I wrong???
Travis