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View Full Version : Anyone ever lose the keys to rental equipment?


4.3mudder
06-10-2009, 10:43 PM
So, rented a chipper yesterday form HD for a day. Got the job finished up and the guy forgot to take the keys out the engine. So, this set of keys had everything for that chipper: wheel lock key, tongue key and ignition key. I take it back that evening because I was in the area and told the the situation.

That chipper was transfered from a different store with one set of keys :hammerhead::hammerhead:. Well, that was the only set they had. Conclusion, I had to find the keys or spend X amount of dollars to replace the locking units.

What the real icing to that cake was the girl that was running the tool rental told me "Ya, if you would have rented any other piece of equipment there would have been no problem because we have spare sets for those" HA got her pegged right there. I said lady, who is the boss here. "Oh, well I am" So, how come there was not other sets of keys made. "well, yall should have not lost them" Lady, I understand, but accidents happen, everyone makes mistake, we are human that is just how life is.

So, I called the manager this morning and told him the situation. He told me he could not get me an answer right then and there. So, gave him my name and number, have not heard back, but they did manage to charge my back account 601.77 ;);):confused::confused:. 300 for yesterday and 301.77 today. I have no clue what the hell is going on, but they will be hearing from me tomorrow. I wanted to go down there this morning, but i had no time.

I know that it is not just HD's fault, I know it is mine also. But, there should have bene extra keys made when that unit was brought over. I know I need to be more careful next time. But, What I don't understand is why they had to have all those keys on that ring when the only key I needed was the ignition key.

So, in reality yes it is my fault, but I should not have to pay by what she told me because if it was any other piece of equipment it woud have been ok, but no this chipper, this exact one is different and I have to pay. Something is deffinitly wrong.

Aggravating, needed to vent. Any of you ever had this scenario?

hiringus
06-10-2009, 11:33 PM
I'd call a local service shop or dealer for the brand equipment and see about getting a replacement key before allowing them to try to overcharge you for "replacement"

lawnwizards
06-10-2009, 11:40 PM
just suck it up and pay what they charge. double check next time. consider it an expensive lesson.

4.3mudder
06-11-2009, 12:06 AM
just suck it up and pay what they charge. double check next time. consider it an expensive lesson.

I was thinkin about that too.

newtostone
06-11-2009, 01:10 AM
You should be able to call the manufacture of the item and get a key for a few dollars. And its their fault its home depot they assume all renter's are stupid. (not saying you are but they know a lot of their renters are home owners)

eatonpcat
06-11-2009, 08:05 AM
Email or call Home Depot... I rented a wet saw and it had a blade so dull it would break/chip the tiles at the ends of the cut. Had a spare blade from a saw that I previously owned, so I replaced their blade used mine and put the crap blade back on. Long story short, I contacted HD and they sent me a gift card for the amount of the rental plus $25.

They will probably try to charge you for everyday they are unable to rent the machine because they have no keys. Good Luck

larryinalabama
06-11-2009, 08:08 AM
Call a lock smith

kaferhaus
06-11-2009, 08:12 AM
Why didn't the idiot clerk call the store she brought it in from and have them make her a set of keys and send them to her????????????

I can see charging you a small fee for replacing the keys. Other than that BS.

And charging your card for a second days rental???? unbelieveable.

I'll make sure to never rent anything from HD. I hate going there for anything anyway as their stores are so understaffed you can't get help with anything.

4.3mudder
06-11-2009, 10:05 AM
Well, I checked my account this morning. The 300 has been removed, but that still does not justify 301.77. The total for the rental was 252.?? 170 for the day, tax, 50 buck deposit, and 17 dollar damage fee thing.

This is the last time from HD.

AdvancedLawns
06-11-2009, 12:14 PM
yeah, i will never rent from HD again..We rented a TLB for 1 month, took it to the job about 35 miles away and took it off. Well it began to overheat after every five feet we dug. We called the HD we rented it from and brought it all the way back(same day). The dude fooled with it and said it was fixed...We get all the way back to the job with it only to have the hydro line in the backhoe burst. So, once again we bring it back..The funny thing is, the guy replaced the whole line with all new fittings.. Bring it back to the job the next day and what do ya know..That SAME hydro line busted again. We got our money back and rented a mini x from Coles rental

newtostone
06-11-2009, 02:11 PM
yeah, i will never rent from HD again..We rented a TLB for 1 month, took it to the job about 35 miles away and took it off. Well it began to overheat after every five feet we dug. We called the HD we rented it from and brought it all the way back(same day). The dude fooled with it and said it was fixed...We get all the way back to the job with it only to have the hydro line in the backhoe burst. So, once again we bring it back..The funny thing is, the guy replaced the whole line with all new fittings.. Bring it back to the job the next day and what do ya know..That SAME hydro line busted again. We got our money back and rented a mini x from Coles rental


I hear you, Last time I rented from HD the throttle was broken and wouldn't hold idle on a tamper. Time before that was a chipper I was driving off a bridge ramp and the trailer felt as if it was tipping.......well it was, flat tire. I called them up and they said "shoot we thought we could hold off on fixing it" They just filled it up with air before I got there. Took 6 hours for them to come fix it. ( This was before I had multiple trucks so I couldn't do it myself)

AdvancedLawns
06-11-2009, 02:58 PM
I hear you, Last time I rented from HD the throttle was broken and wouldn't hold idle on a tamper. Time before that was a chipper I was driving off a bridge ramp and the trailer felt as if it was tipping.......well it was, flat tire. I called them up and they said "shoot we thought we could hold off on fixing it" They just filled it up with air before I got there. Took 6 hours for them to come fix it. ( This was before I had multiple trucks so I couldn't do it myself)

ha..i wouldve left that on the side of the road...The guy that goes out to fix the machine said he wanted to take it with him when i got back to that Hd...that didnt happen

4.3mudder
06-11-2009, 05:36 PM
Well, had my running with them people this morning. They charged my 301.77 which saw in my account this morning. The total after everything was said and done should have been 205.37, So, where the hell did this 90 sum dollars come from. Well, they are for the locks for the machine, the wheel and tongue lock. NA NA NA, I don't think so. When I heard that I hit the roof. Called up the manager again, since they did not return my call form yesteday to tell me that they were going to charge. So, I went higher up on the scale. Talk to a fellow in the customer service headquarters. Real friendly guy, told him the whole situation. He said he willl call me back and let me know the outcome of this whole problem. Also mentioned to him that the manager this morning was a reall smart azz saying "sorry, this is how we do things and this is how it will be done" Well, we will see about that. I know that this was my fault, but it is also theirs. THis is total BS.

SfTD_service_CENTER
06-11-2009, 05:39 PM
if all else fails just rent a backhoe from them and tear their own building down

4.3mudder
06-11-2009, 05:41 PM
if all else fails just rent a backhoe from them and tear their own building down

LOL, well the skidsteer also there only has one set of keys, maybe I will use it instead, and say I lost the keys. Sorry.

SfTD_service_CENTER
06-11-2009, 05:58 PM
yeah thats pretty slimmy to just charge your card without notice!

im sure one day some guy with nothing to lose will walk in after they screw him over and try it!

huskres
06-11-2009, 06:03 PM
Go to your bank and have the fraudulent charges taken off. Take your receipt with you as well.

newtostone
06-11-2009, 10:45 PM
Go to your bank and have the fraudulent charges taken off. Take your receipt with you as well.


I would do this. And didn't you say you paid $17 for renters insurance? That normally covers theft.

4.3mudder
06-11-2009, 10:48 PM
I would do this. And didn't you say you paid $17 for renters insurance? That normally covers theft.

Na, I read the fine print in the contract twice. It only covers damage to the machine. Not insurance, I tried that one.

J&R Landscaping
06-11-2009, 11:00 PM
I would have thought that the insurance would cover damages, theft etc. This is a big warning about renting equipment from HD!

4.3mudder
06-11-2009, 11:10 PM
I would have thought that the insurance would cover damages, theft etc. This is a big warning about renting equipment from HD!

I will never go back to HD, that is it. Na, there really is not insurance, it is a Damage fee, so incase something happens to the unit, it will be covered. Bastards.

4.3mudder
06-11-2009, 11:11 PM
I need to post a thread. "warning to all whom may rent from HD"

4.3mudder
06-12-2009, 01:36 PM
Final update. Decided to go half and half on the lock sets. 50 from me and 5o from them.