View Full Version : mowing

06-15-2009, 02:28 PM
I recently saw one of my customers mowing their lawn a few days after I cut it. I emailed them and the reason why? someone complained to them saying that apparently I dont mow or edge the lawn. WTH I always do a great job and make it look good. Sorry just needed to vent.

06-15-2009, 03:28 PM
If they are mowing thier lawns themselves a couple days after you mow it then prepare to lose some customers.. either you're missing spots or they didnt like the job you did otherwise they wouldnt be doing it themselves..

06-15-2009, 04:06 PM
It was weird because I have had this account for about two years now and they have always loved the
Work I do but since the complaint they have been really really picky
Posted via Mobile Device

06-15-2009, 07:39 PM
Drop 'em, it's only going to get worse. I've been reading on this site for two years before I joined and have seen this happen to others time and time again. Get out as soon as possible and save yourself the hassle and head ache.

Richard Martin
06-15-2009, 07:43 PM
A great man once said "There's your sign".

Try to get a little better explantion of what you apparently did wrong and make sure it doesn't happen again. I'm sure that a neighbor has complained about my work to one of my customers at some point in time but I've never had this happen.

I do have a buddy that this happened to though. He simply was not cutting the grass low enough and the customer did it for him.

06-15-2009, 08:20 PM
The worst part is , they mow it and it looks like crap. They cut the grass way to short.

06-15-2009, 08:34 PM
you need to have them point out whats wrong with their finger! in person and face to face to understand things completely. email phone calls and faxes are just a means to lose the customer eventually or have a stupid missunderstanding. if i saw them mowing thier yard i would have stopped asked them why and said let me finnish it up for free if i was really concerned about the situation. im sure youll figure out what to do.

06-15-2009, 08:53 PM
The worst part is , they mow it and it looks like crap. They cut the grass way to short.

Yep that is what I thought they want it cut to the dirt. Most of my yards are tall fescue and here where I live it gets up to around mid 90's to 100 in mid summer but these folks want it mowed about 1 to 2 inches then ask me why they have so many weeds.:confused: You cant win with a customer like that.

06-15-2009, 08:58 PM
The lawns here are fescue , and like you said it gets in the 90's and 100's during the summer. Yes I should talk to them face to face but they are NEVER home. The nanny is the person who writes the check.

DA Quality Lawn & YS
06-15-2009, 10:05 PM
Communication with the customer is key. If you cannot reconcile with them/if they will not work with you - then drop them.

06-15-2009, 10:11 PM
Yes communication is key but the yard is pretty good money . So I. Still am not sure if I am going to drop them
Posted via Mobile Device

06-15-2009, 11:20 PM
seems like a potential PITA

06-15-2009, 11:24 PM
Part of my problem is we got an ******* homeowners asoc. president who lives rite across the street who has given me problems in the past

06-16-2009, 12:10 AM
The worst part is , they mow it and it looks like crap. They cut the grass way to short.

Maybe they saw a putting green in someone's front yard or some high and tight cut and got envious. Some people don't know that you can't cut every grass variety that short.

06-16-2009, 12:35 AM
My advice is to e-mail to ask when they will be at home because you would like to talk wiith them. Once in front of them, ask this question: What should I do different than what I'm doing to insure you don't feel like you need to do it yourselves? If they say cut it lower, then lower the blades to their specification. They will respect you for asking. If it looks like crap and they are pleased with that "scalped" look, then you decide if it will have a negative impact to your business. If so, drop them.