2TALLKCMO
08-25-2009, 07:30 PM
I had an issue with my suspension seat over a month ago on my employer's super z which is a 07 that just turned 1000 hours, has been a very trustworthy machine to date, have 2 old Ferris 1500 Z's that my team pretty much refuse to use!
Anyway, to the point! I have had the same 2 operators running this machine off and on since she was brand new and they are both well under 200 pounds, they came to me and told me that the seat had busted so I took it apart to discover that the suspension springs had pulled through a piece of aluminum that they hooked into for support. I called my dealer to find out if I could get the bracket along with the shock absorber since it was leaking and was told that the only parts available were the cushions,cables,armrests,etc, other than that we would have to purchase a new seat, luckily I have an AWESOME mechanic in house that was able to make a piece out of steel to get the old seat back to working again. I realize that you guys don't make the seats but it's just very frustrating that a very nice machine such as this would have such a flimsy part on it, I would at least think that if Michigan seat is going to build this out of aluminum, you should be able to buy the parts to fix it, because after all this isn't a cheap seat by any means!
Also, I had sent an email to the hustlerturf website on 7/21 just asking if possibly these parts could be made available in the future because i know that other people have probably experienced the same issues that we have and I never even got a "we will look into this" response! Also, just fyi, my dealer is great!! he would be Jack at Landscaper's Choice
Anyway, to the point! I have had the same 2 operators running this machine off and on since she was brand new and they are both well under 200 pounds, they came to me and told me that the seat had busted so I took it apart to discover that the suspension springs had pulled through a piece of aluminum that they hooked into for support. I called my dealer to find out if I could get the bracket along with the shock absorber since it was leaking and was told that the only parts available were the cushions,cables,armrests,etc, other than that we would have to purchase a new seat, luckily I have an AWESOME mechanic in house that was able to make a piece out of steel to get the old seat back to working again. I realize that you guys don't make the seats but it's just very frustrating that a very nice machine such as this would have such a flimsy part on it, I would at least think that if Michigan seat is going to build this out of aluminum, you should be able to buy the parts to fix it, because after all this isn't a cheap seat by any means!
Also, I had sent an email to the hustlerturf website on 7/21 just asking if possibly these parts could be made available in the future because i know that other people have probably experienced the same issues that we have and I never even got a "we will look into this" response! Also, just fyi, my dealer is great!! he would be Jack at Landscaper's Choice