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View Full Version : Went to give an estimate and


MikeKle
06-20-2010, 10:07 AM
This guy has a million dollar house, this thing was at least 7000 sqft, and he had a view of the entire river valley below from the back of his house! His yard was pretty big too, on the phone he told me the fertilizer company told him it was a 2000 sqft lawn, so I was expecting a very small lot, and knew something was wrong when i got there. Plus he had some very steep hillsides that he kept mowed, he even brought out the fertilizer bill, and showed me where it stated the sqft, but it actually said it was 20,000 sqft, not 2000, and it was very clearly written, so this guy was lying from the start, and I realized he was just wasting my time then, but he then showed me the bill from his last mowing company, according to the bill he had, they were only charging him $25 to mow it!!!! But he told me they hadnt been there in a few weeks and would not return his calls, so he was going to hire someone else to mow it. $25 for a hilly 20K lawn? what was he thinking, that I would just jump on the mower and agree to that price just because some other company did it for him? And to make it worse, he said he lives on social security and cannot afford more than $100 per month for mowing! He was upset when i told him I could not help him out and I could give him a bid, but it would be definitely be much more than $25.!! What a waste of time. I try to screen customers over the phone, but when they lie to you, what can you do?

topsites
06-20-2010, 10:35 AM
I've ran into a few like that over the years.

What I never understood is how certain cheapos on a beer budget somehow manage
to live in million dollar houses, but I try not to worry myself about that too much.

For one thing, the same size house and lot here in my necks...
Down south and out towards the state park, them houses sell for 3-4-500k.
But up north across the river into the Western part of the next county, 900k.
Same house, all has to do with location, apparently.

So we can't say for sure that dood's house was truly a million dollar home, but evidently it was no shanty.

It does AMAZE me how someone in a big sprawl like that would TRY and make one of us feel SORRY for their plight.
Like yeah dood, I live in a 1200 sq.foot single story rancher and you're here in this mansion and ...

mowerbrad
06-20-2010, 10:55 AM
If you live in a million dollar house, you are probably not living just on social security. I don't care if the house is paid for or not, you are not going to be able to afford to live in a million dollar house living on social security alone. Wealthy people don't get to where they are by spending a ton of money, they are usually quite frugal. I don't know this guy's situation but I am pretty sure he is just trying to get the chepest price possible to have his lawn mowed.


I like the point that topsites brought up about how location affects the price of a house. That is completely true. The neighborhoods around me have houses that range from $225k-$400k max....and that is in a nice location. But you once you start to look at houses that are overlooking Lake Michigan, then you get into $1million+...and thats all similar sized properties too.

MikeKle
06-20-2010, 11:08 AM
With the view this guy had, his lot alone was probably close to $250K or more, not even considering the house. He was just trying to get his lawn cut for next to nothing, and I can almost be sure he has more income than social security! Just made me mad he tried to lie to me about the size, and I guess he thought I could not read since the fertilizer bill he showed me clearly said 20K sqft!? BUt I have no doubt he will find some idiot to mow it for $25. but they may not be that reliable.

P.Services
06-20-2010, 11:29 AM
20k really isn't that large at all. That's like a 10-15min lawn max.
Posted via Mobile Device

yardguy28
06-20-2010, 12:10 PM
This guy has a million dollar house, this thing was at least 7000 sqft, and he had a view of the entire river valley below from the back of his house! His yard was pretty big too, on the phone he told me the fertilizer company told him it was a 2000 sqft lawn, so I was expecting a very small lot, and knew something was wrong when i got there. Plus he had some very steep hillsides that he kept mowed, he even brought out the fertilizer bill, and showed me where it stated the sqft, but it actually said it was 20,000 sqft, not 2000, and it was very clearly written, so this guy was lying from the start, and I realized he was just wasting my time then, but he then showed me the bill from his last mowing company, according to the bill he had, they were only charging him $25 to mow it!!!! But he told me they hadnt been there in a few weeks and would not return his calls, so he was going to hire someone else to mow it. $25 for a hilly 20K lawn? what was he thinking, that I would just jump on the mower and agree to that price just because some other company did it for him? And to make it worse, he said he lives on social security and cannot afford more than $100 per month for mowing! He was upset when i told him I could not help him out and I could give him a bid, but it would be definitely be much more than $25.!! What a waste of time. I try to screen customers over the phone, but when they lie to you, what can you do?

i ran into a person like that once. she wanted an estimate on what it would cost to mow her front yard 4 times a month (weekly) and the back yard once a month. she claimed the backyard didn't grow nearly as fast as the front. i don't know it was totally covered with trees. so i went and gave her a price for both. she told me it would probably be ok with her husband but she wanted to talk to him about it and she'd call me back.

she called back and said her husband found a guy to do it cheaper. i said ok. she asked me if i was interested!!! i said no way i could do it that cheap. she didn't understand and got all upset i wouldn't do it. then hung up.

20k really isn't that large at all. That's like a 10-15min lawn max.
Posted via Mobile Device

worth more than $25 for sure though.

bohiaa
06-20-2010, 02:17 PM
AMAZING isn't it...

I have a custoemr sitting on a 1/2 million dollar corner lot, " next to her home "

she trys to cut us to the bone, when I said something about selling the lot she would NOT hear of it.

she eats beans, and drives a 20 year old car.....

Cboy7
06-20-2010, 02:48 PM
This guy has a million dollar house, this thing was at least 7000 sqft, and he had a view of the entire river valley below from the back of his house! His yard was pretty big too, on the phone he told me the fertilizer company told him it was a 2000 sqft lawn, so I was expecting a very small lot, and knew something was wrong when i got there. Plus he had some very steep hillsides that he kept mowed, he even brought out the fertilizer bill, and showed me where it stated the sqft, but it actually said it was 20,000 sqft, not 2000, and it was very clearly written, so this guy was lying from the start, and I realized he was just wasting my time then, but he then showed me the bill from his last mowing company, according to the bill he had, they were only charging him $25 to mow it!!!! But he told me they hadnt been there in a few weeks and would not return his calls, so he was going to hire someone else to mow it. $25 for a hilly 20K lawn? what was he thinking, that I would just jump on the mower and agree to that price just because some other company did it for him? And to make it worse, he said he lives on social security and cannot afford more than $100 per month for mowing! He was upset when i told him I could not help him out and I could give him a bid, but it would be definitely be much more than $25.!! What a waste of time. I try to screen customers over the phone, but when they lie to you, what can you do?
meh. you lie too , so what can you do. it all comes around

abcfamily
06-20-2010, 03:07 PM
20k really isn't that large at all. That's like a 10-15min lawn max.
Posted via Mobile Device

O.K. How many L.C.O.'s on here can really service a 20k property in 20 minutes? :confused:

Unless your talking 1 man trimming while 2 men mow with 60 " decks.

I'm sorry but if your talking only one man, I can only wonder how good the quality of your work is.

Maybe you are just that fast, I don't know!

LCCaptain
06-20-2010, 03:08 PM
That's how people get so rich in the first place. In my areas everyone is on SSI disability. They act poor and spend very little (except on bingo days) lol. One thing that I do when I get a call for a free estimate is tell them right from the get go that I have a $30 minimum. Why? Because if they agree when I get there and they have a super small lot then I can charge them my minimum or make them feel better by charging them a little less. I judge there reaction when I tell them over the phone so I almost know what I'm walking into when I get there. Then again I often get surprised myself.

yardguy28
06-20-2010, 04:29 PM
That's how people get so rich in the first place. In my areas everyone is on SSI disability. They act poor and spend very little (except on bingo days) lol. One thing that I do when I get a call for a free estimate is tell them right from the get go that I have a $30 minimum. Why? Because if they agree when I get there and they have a super small lot then I can charge them my minimum or make them feel better by charging them a little less. I judge there reaction when I tell them over the phone so I almost know what I'm walking into when I get there. Then again I often get surprised myself.

i never and mean NEVER give out my min. or any other price for that matter on the phone. people have no clue how lawn professionals charge so i'm not about to put any possible amounts in there head. if you tell them your min. they might already be thinking before you come look at it that there property is small and you are going to charge your min. for them.

i also NEVER go below my min. no matter how small it is. thats why we have min. prices.

in my past experiences of telling any prices over the phone you could lose potential business. i've had people ask me my min. average and highest charge and then hang up. i never got the chance to see the property and give an accurate price and possibly get the job.

i'm not one to necessarly turn away or ignore the price shoppers. i know some will say if they are that concerned with price you don't want them anyway. i just want the opportunity to see the place and give my actual price.

i had a lady ask me once whats the most i would charge for a yard. i told her it depends on the size. she then asked what is your highest price yard. i told her and she hung up. i have no idea what size of property she had and i missed the chance to see it and bid on it.

never again have i gave any price over the phone.

topsites
06-20-2010, 04:55 PM
i never and mean NEVER give out my min. or any other price for that matter on the phone. people have no clue how lawn professionals charge so i'm not about to put any possible amounts in there head. if you tell them your min. they might already be thinking before you come look at it that there property is small and you are going to charge your min. for them.

It's all in how you say it, said a certain way stating one's minimum does let them know that it
goes UP from there and I do it, mostly because it gets that out of the way right quick.

A lot of times certain things I say either makes it or breaks it, that's what I want,
the faster I can establish whether I want to work for these folks, the better.

It's not supposed to be mean or dirty, it also lets them in on a few things so
they can decide if they want to hire me, that's what it's all about.
It's also about establishing trust.

And granted there are times it backfires but them folks I just don't deal with,
I wasn't saying it to be taken advantage of or to be a wise guy or any other
nonsense reason, I was saying it to establish some basics to work with.

If they don't like it or they get smart with me because they thought I was being a wise guy, tough luck.

For myself there's times I like to throw in certain memberships I carry,
other times I mention the computer or the GPS, things like that can help as well,
because that lets them know this guy is literate in things other than cutting grass.

I've even in way of conversation mentioned the stock market, wow that can cut through some ice!
Of course with some folks I get a dirty look because they think that means I'm expensive or chauvinistic, but oh well.

All in how you say it thou, if I come off aggressive or like I'm showing off it won't work, but I really don't do it that way.

yardguy28
06-20-2010, 05:39 PM
It's all in how you say it, said a certain way stating one's minimum does let them know that it
goes UP from there and I do it, mostly because it gets that out of the way right quick.

A lot of times certain things I say either makes it or breaks it, that's what I want,
the faster I can establish whether I want to work for these folks, the better.

It's not supposed to be mean or dirty, it also lets them in on a few things so
they can decide if they want to hire me, that's what it's all about.
It's also about establishing trust.

And granted there are times it backfires but them folks I just don't deal with,
I wasn't saying it to be taken advantage of or to be a wise guy or any other
nonsense reason, I was saying it to establish some basics to work with.

If they don't like it or they get smart with me because they thought I was being a wise guy, tough luck.

For myself there's times I like to throw in certain memberships I carry,
other times I mention the computer or the GPS, things like that can help as well,
because that lets them know this guy is literate in things other than cutting grass.

I've even in way of conversation mentioned the stock market, wow that can cut through some ice!
Of course with some folks I get a dirty look because they think that means I'm expensive or chauvinistic, but oh well.

All in how you say it thou, if I come off aggressive or like I'm showing off it won't work, but I really don't do it that way.

now your sounding chauvinistic........

i stick with the grass and lawn related stuff. people who want to hire you for cutting there grass don't give a rats @ss what else you know about.

i run my business and treat my clients like i would want to be treated if i hired a lawn service.

if i hired a lawn service i could care less if they have GPS or know about computers or the stock market. all i want them to do is cut my grass and do a quality job at it and then be gone.