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View Full Version : Just making a cut for a customer


CT18fireman
08-09-2010, 02:07 PM
I have a TS400 with diamond blades we usually use wet for cutting pavers etc. I had a call from a customer that just needs a cut made in a slab on grade. Probably 4-5" thick. Not exacctly sure of the length but based on what he described about 3ft. Never had a call for this before. What should I charge him? Per inch cut? I think if I charged time I would not really make out as it should only take a 15 minutes with setup. He is not the type of guy to go rent so I know he will pay for the job.

joes169
08-09-2010, 02:36 PM
Understand that this is merely my own opinion:

Cut it for free IF he's a good current customer. Often times charging for a few minutes leaves a bad impression on the customer. I'd personally "write it off" as advertising, as this could lead to far more paying work for you down the road by doing a small favor like this.

On the other hand, if he offers you some money, I'd feel free to take it, as he will still appreciate your good intentions.

Bru75
08-09-2010, 06:45 PM
Understand that this is merely my own opinion:

Cut it for free IF he's a good current customer. Often times charging for a few minutes leaves a bad impression on the customer. I'd personally "write it off" as advertising, as this could lead to far more paying work for you down the road by doing a small favor like this.

On the other hand, if he offers you some money, I'd feel free to take it, as he will still appreciate your good intentions.

That's what I would do.

CT18fireman
08-09-2010, 07:04 PM
I was thinking that. My fear is that the recommendations will be for free cuts. I will do his for free he will probably offer to pay, but I need to have some sort of rate established. What happens when someone wants 20ft cut?
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CALandscapes
08-09-2010, 07:40 PM
What's your hourly rate? How much fuel will you use to get there? How much will it wear out your blade? What's your overhead?

Personally, it'd take one of our guys about an hour to go and do that... I'd charge $75 (if I wasn't doing it for free, which, like the other guys, I would for 3' worth of cutting).

DVS Hardscaper
08-09-2010, 08:35 PM
Now every homeowner has a chunk of concrete they want cut.

I think its a safe bet to say this will be the only time such a request comes your way.

In business, as we get older - we learn that there are times when you do stuff and do not charge for what you did. In return you hope that you'll get a referal or two or three sometime down the road.......



,

joes169
08-09-2010, 08:43 PM
I was thinking that. My fear is that the recommendations will be for free cuts. I will do his for free he will probably offer to pay, but I need to have some sort of rate established. What happens when someone wants 20ft cut?
Posted via Mobile Device

If these folks start coming out of the woodwork, looking for free sawing, you'll need to get creative with how you handle that. Like DVS said, not likely though. If it happens, you'll get to learn a few new leasons on holdign your own as a biz owner, not really a bad thing.

As for charging for 20', I'd figure at least $75-125 per hour for the operator + saw + blade use + maintenance + biz overhead + etc... Make it worth your while if you're in a position that you can do so. One more pointer, make the cost at least slightly over the cost to rent the saw & blade (with any extra charges applied by rental yard) so the HO feels compelled to just have you do it for a few extra bucks. The point I'm trying to make is don't do it cheaper than it would cost the HO to rent and DIY.

Bru75
08-10-2010, 12:37 AM
I was thinking that. My fear is that the recommendations will be for free cuts. I will do his for free he will probably offer to pay, but I need to have some sort of rate established. What happens when someone wants 20ft cut?
Posted via Mobile Device

If it's not for an existing customer just tell 'em you have a four hour minimum charge for that type of work. That ought to take care of that.
Like DVS said, I doubt that you will be swamped with this type of request.

AzLawnMan
08-10-2010, 02:46 AM
Understand that this is merely my own opinion:

Cut it for free IF he's a good current customer. Often times charging for a few minutes leaves a bad impression on the customer. I'd personally "write it off" as advertising, as this could lead to far more paying work for you down the road by doing a small favor like this.

On the other hand, if he offers you some money, I'd feel free to take it, as he will still appreciate your good intentions.

I like your thinking :drinkup:
15 minutes of work goes a long way on other jobs he may have, and if he doesnt, he may refer you just cause of what you did.

zedosix
08-10-2010, 08:17 PM
I would tell him to rent the saw and blade and I'd be happy to cut it for him.

shovelracer
08-10-2010, 08:40 PM
The interesting part about the rental thing is they would be in for about $80 on the rental and probably another $ 60 or so in blade fees. Probably higher. Problem is you either need to be free or full rate because if you go $20 than they could get the impression that other work might come at DIY magazine prices. I also would likely cut 3' free for an existing customer or referral, for a cold caller I would charge at least $50 to come look at it and I just happened to have my saw in the truck so lets just get it done.

Meezer
08-17-2010, 09:55 PM
I have a TS400 with diamond blades we usually use wet for cutting pavers etc. I had a call from a customer that just needs a cut made in a slab on grade. Probably 4-5" thick. Not exacctly sure of the length but based on what he described about 3ft. Never had a call for this before. What should I charge him? Per inch cut? I think if I charged time I would not really make out as it should only take a 15 minutes with setup. He is not the type of guy to go rent so I know he will pay for the job.


Unless you have a company policy of "complete one project with us and the next one is free", I would definitely charge him at least $50-$100.

nepatsfan
08-17-2010, 10:18 PM
I would charge him 75 bucks unless he is a good customer that gives you a lot of work. Those diamond blades are expensive and so is the saw. Your time is worth something. I am not against doing it for free if the guy doesn't nickel and dime you and gives you a lot of work. If you were doing it for money I would try to spend at least a half hour there if they were home. Not that you have to, it just makes you look better. Go there, lay it out with a chalk line or a level and a pencil. fuel the machine up. It won't look that great if you leave in 5 minutes.