View Full Version : Warranty Update - Illumicare LED lamps
01-21-2011, 02:27 PM
Illumicare offers a full 4 year warranty on all of our LED lamp products. To learn more about our warranty, please visit: http://www.illumicaregroup.com/?s=warranty
If you have any questions about our LED lamps or their applications, please send us an email to: firstname.lastname@example.org and one of our customer care associates will be pleased to assist you.
01-21-2011, 04:09 PM
Is this a pro-rated warranty or "no questiones asked" warranty?
01-21-2011, 04:33 PM
You can read the full details of our warranty program here: http://www.illumicaregroup.com/about/warranty/ or you can open the attachment to this post.
It is not a "pro-rated" warranty, however there are a couple of conditions that apply. Specifically, Illumicare’s warranty does not cover shipping costs to and from our facility. Lamps that show signs of physical abuse, tampering or moisture damage will not be covered under warranty.
Otherwise it is straightforward.
01-26-2011, 01:06 AM
Are you working on any distribution, specifically here in Southern California? I really liked what I saw at the Landscape show a couple of weeks ago, although I missed you both times I came by the booth.
01-26-2011, 01:18 AM
Thanks Sean. It is unfortunate we did not connect, after all this time.
Yes we are actively working on developing a network of distributors across the USA. There is much work to be done. If you have a favorite distributor who you work with, and who you think would be interested in our products then please take a moment and send their information to me in an email: email@example.com I will make sure it gets sent to our Distribution team for follow up.
Thanks for your interest and support.
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