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View Full Version : Lawn Solutions "updated" website


stang2244
03-03-2011, 05:36 PM
I decided to check Lawn Solutions website and they kinda of/sort of updated. It at least has a picture of their newest models of each aerator with some basic specs on each. It still doesn't give any more info on basically anything else. Pretty ridiculous if you ask me.

LawnSolutionsCP
03-04-2011, 01:28 PM
I decided to check Lawn Solutions website and they kinda of/sort of updated. It at least has a picture of their newest models of each aerator with some basic specs on each. It still doesn't give any more info on basically anything else. Pretty ridiculous if you ask me.

We have a new marketing company doing our website. That is their place holder while they are updating and testing the new one. New one should be in 2-3 weeks.

Just passed through Colorado and dropped off 6 riding aerators at G&G Equipment for any guys out west who are looking to demo one.

stang2244
03-04-2011, 02:24 PM
Thanks for the update. THAT is what I'm looking for. I talked to G & G a couple weeks ago and they said they could let me demo the stander. I may have to just check it out for grins, and who knows, maybe I will be able to manuever it on my 3k sf lawns. Either way....thanks for giving us some info.

grass4gas
03-04-2011, 10:55 PM
We have a new marketing company doing our website. That is their place holder while they are updating and testing the new one. New one should be in 2-3 weeks.

Just passed through Colorado and dropped off 6 riding aerators at G&G Equipment for any guys out west who are looking to demo one.

Where have you guys been? Is this David? Just curious because there were always alot of posts from you regarding your equipment.

Anyway, anything in the works as far as the spreader/sprayer that you have been working on?

LawnSolutionsCP
03-05-2011, 06:44 PM
Still nothing yet on the spreader / sprayer....we have prototypes but just too much going on.

I just got back from a week in Las Vegas at a show which has been my life for the last few months.

I'm back in the office and will start rolling our some of our new stuff we have been showing off over the last few months.

kennc38
04-05-2011, 12:20 PM
We have a new marketing company doing our website. That is their place holder while they are updating and testing the new one. New one should be in 2-3 weeks.

I think you need to re-consider the company you're using for marketing. Still no updated website...

What is the delivery time frame for the new 24" dually? Thanks.

CHARLES CUE
04-05-2011, 10:07 PM
I think you need to re-consider the company you're using for marketing. Still no updated website...

What is the delivery time frame for the new 24" dually? Thanks.

I would think that a CO could build a web site while the old one continues to work. Than when the new one is done you could change them out.

Charles Cue

bigslick7878
04-06-2011, 01:40 AM
Yeah I tried to go there and was like what the hell. Prime season is here and you need the website up and running!

People can't make a decision to spend 4 grand if they can't research the product or look at basic features and what not.

stang2244
04-06-2011, 02:48 AM
I agree with you guys. As for where to spend my 4k....I chose to buy a plugr within the last week because of this exact issue with Lawn Solutions. I am very satisfied with my purchase. I can't imagine this is the kind of reputation a smaller company wants.

EastCoast
04-06-2011, 05:36 PM
I agree, LS is missing the boat on marketing there equiptment on the internet. Basic information should be available AT ALL TIMES!!!. Any idea how many potential customers you could be losing daily by not have basic product & pricing information available? I think you guys have state of the art equiptment, but it's not going to sell itself without the proper marketing.

You need to perform the following:
1. Develop a marketing plan for your Web site.
2. While developing your Web site marketing plan, ask yourself "What is the purpose of my Web site?" Does it need to generate sales leads or requests for information?
3. Understand the users of your site.
4. Make sure the strategy behind your Web site design comes from someone qualified.

aeration
04-06-2011, 08:48 PM
You guys have valid points. I did, however, demo their equipment and was sold on it. The purchase was not difficult. My trailer is exclusively Lawn Solutions. I'm also seriously contemplating the dual hydro to make it a trifecta of LS equipment. The reason I'm seriously considering it is due to my postive experiences with my current LS machines. Single hydro WB and the Ride On machine. IMO, LS is the ONLY way to go. I enjoy aerating now. www.plugitlawn.com

docjones
04-07-2011, 02:11 AM
I have some real concerns with this company as well. I needed parts for a Revitalizer recently. Tried calling their toll free number and Kentucky ph number numerous times. It rang once then went dead. Finally got hold of them. Thr guy answering the phone sounds like he's got no idea what he's doing. He said they have poor phone service from AT&T and that I wasn't the first person to have problems getting through. He said it's been like that forever.

Their new website is actually less useful than the one before. It's really awful. Maybe the same people who put together John Deere/Lesco website did LS website? They both suck.

Anyway, I also asked about getting a possible demo or where I could demo a 24" aerator. The guy laughed at me and said they have like 45 on order and none are ready to be sent out to those that ordered them and that finding one for demo would be impossible at the moment.

I'm sure David Cook is a good guy but honestly think he's got too many pots on the stove and is burning stuff, ya know? If you read this Dave, I'm on your side brother but you got to communicate with the people who support your company thru purchasing your products. I think a good website with some updated info/news would go a long way. Just saying.

kennc38
04-07-2011, 03:17 PM
I've also heard a lot of good things about LS's products; however, marketing and customer service will either make or break a company. I've heard several people complain about the "customer service" people they've spoken to at LS with regards to lack of knowledge and/or flippant attitude. I too would love to demo the 24" dual aerator and possibly purchase one, but if all you get is a laugh or a disconnected phone call when you inquire about one, I'm not so sure LS is the company I want to be dealing with in terms of long-term customer service.

CHARLES CUE
04-07-2011, 10:19 PM
I have some real concerns with this company as well. I needed parts for a Revitalizer recently. Tried calling their toll free number and Kentucky ph number numerous times. It rang once then went dead. Finally got hold of them. Thr guy answering the phone sounds like he's got no idea what he's doing. He said they have poor phone service from AT&T and that I wasn't the first person to have problems getting through. He said it's been like that forever.

Their new website is actually less useful than the one before. It's really awful. Maybe the same people who put together John Deere/Lesco website did LS website? They both suck.

Anyway, I also asked about getting a possible demo or where I could demo a 24" aerator. The guy laughed at me and said they have like 45 on order and none are ready to be sent out to those that ordered them and that finding one for demo would be impossible at the moment.

I'm sure David Cook is a good guy but honestly think he's got too many pots on the stove and is burning stuff, ya know? If you read this Dave, I'm on your side brother but you got to communicate with the people who support your company thru purchasing your products. I think a good website with some updated info/news would go a long way. Just saying.

Aaron I don't think the page you go to when you click on LS is there web sit.

Its just a page till there web site is done. Web sites must be hard to build it's been a while. LS has good equipment but that's it.Remember i have one 2

I tryed A 24 inch and they are nice.

And AT&T is a long distance carrier not a phone CO unless it a cell phone

Charles Cue

djagusch
04-07-2011, 10:43 PM
What it seems to me is the owners put ls to the side to concentrate on a large contract they got. They have a great product it appears but the are shooting themselves by not finalizing specs or website done. Think its been atleast 6 months they have been saying the website is being worked on by a new company.
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EastCoast
04-08-2011, 07:06 AM
So does anyone know besides David what is delaying the 24 in aerator?
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djagusch
04-08-2011, 10:18 AM
So does anyone know besides David what is delaying the 24 in aerator?
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They got a large contract to build a line of renovating equipment (google and you will find it, toro). This it appears to have side lined lot of man power from ls own line. They state they reworked the controls on the 24" aerator to be smoother like the ride on. That is all I know.
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docjones
04-09-2011, 01:27 PM
They got a large contract to build a line of renovating equipment (google and you will find it, toro). This it appears to have side lined lot of man power from ls own line. They state they reworked the controls on the 24" aerator to be smoother like the ride on. That is all I know.
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Mr. Cook has made it to the big leagues fellas....check out this link....

http://www.rentalpulse.com/Article/tabid/95/smid/1276/ArticleID/14101/reftab/685/t/Default.aspx

stang2244
04-09-2011, 03:08 PM
THATS why he's been ignoring us. Still pretty terrible marketing. Even if you're working on one big account/contract, it shouldn't mean all the other ones are neglected. Hopefully they start painting them red. Then if I buy any they'll match my mowers.
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sweetjetskier
04-09-2011, 03:45 PM
Aaron I don't think the page you go to when you click on LS is there web sit.

Its just a page till there web site is done. Web sites must be hard to build it's been a while. LS has good equipment but that's it.Remember i have one 2

I tryed A 24 inch and they are nice.

And AT&T is a long distance carrier not a phone CO unless it a cell phone

Charles Cue

Well ATandT is most surely a phone company offering residential and business land lines all over the United States and beyond.

They also offer cell,internet and Uverse cable services as well.

The girlfriend is mangement with att and has 19 years with the company, so I may not know all the logistics,but I can comfortably say they are still a landline phone service company.
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djagusch
04-09-2011, 05:16 PM
THATS why he's been ignoring us. Still pretty terrible marketing. Even if you're working on one big account/contract, it shouldn't mean all the other ones are neglected. Hopefully they start painting them red. Then if I buy any they'll match my mowers.
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For the first part I agree and looking at the xt5 as a unit to purchase. They will be red but not the same units ls has, more like traditional ryan units it sounded like.

They have a great product but need better management/marketing to say the least.
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bigslick7878
04-09-2011, 07:16 PM
Mr. Cook has made it to the big leagues fellas....check out this link....

http://www.rentalpulse.com/Article/tabid/95/smid/1276/ArticleID/14101/reftab/685/t/Default.aspx

That could be a disaster for the "regular customers" if they aren't ready for that many orders, which they probably aren't.

group501
04-11-2011, 08:38 PM
I am also concerned about Lawn Solutions. We just purchased their stand on aerator. Unfortunatley the item was lost in transit by fed ex. After about a week it was located and we picked it up at the fed-ex freight center. I have been calling for the past 3 days to advise LS that I have the unit. I find it hard to believe that the phone just rings and there is not even an answering machine. I am concerned that now that we have the unit if we have a problem we will be unable to get technical support. I understand that as a company grows it is hard to deliver personal service but answering a phone should be a no brainer.

LawnSolutionsCP
04-11-2011, 08:54 PM
I am also concerned about Lawn Solutions. We just purchased their stand on aerator. Unfortunatley the item was lost in transit by fed ex. After about a week it was located and we picked it up at the fed-ex freight center. I have been calling for the past 3 days to advise LS that I have the unit. I find it hard to believe that the phone just rings and there is not even an answering machine. I am concerned that now that we have the unit if we have a problem we will be unable to get technical support. I understand that as a company grows it is hard to deliver personal service but answering a phone should be a no brainer.


We only have 3 lines coming into our office and they are busy almost 100% of the time. It should roll to VM and we normally call back within 30 minutes to an hour.

It is just that time of year and yes we are looking at adding more lines to handle the calls.

LawnSolutionsCP
04-11-2011, 09:28 PM
THATS why he's been ignoring us. Still pretty terrible marketing. Even if you're working on one big account/contract, it shouldn't mean all the other ones are neglected. Hopefully they start painting them red. Then if I buy any they'll match my mowers.
Posted via Mobile Device

How have I been ignoring anyone? I probably put on more posts than any OEM on this site and I'm the president of the company and the guy who does 75% of all our design and engineering work.

I, like everyone, still has to wait 3 minutes between each person I respond to on LawnSIte which takes a good 1-2 hours to do at times...which is why people get feed back at all hours of the day from me.

Yes we are swamped and flooded with orders....we should be. Our products are cutting edge and we constantly work to exceed ever our current stuff. And yes, better units are coming and most poeple are like how can that be.

Our 24" units will start shipping tomorrow and I'll post some pics once I have a chance, I have been running the new unit a lot and it is 300% better than what we have shown or let poeple demo in the past.....faster, smoother, quiter, better turning, better engine, better raise and lower w/ a biased lifting while riding the sulky.

I try to keep people up to date and informed as much as possible but too much isn't a good thing either....its a fine line.

stang2244
04-11-2011, 09:56 PM
Couldn't disagree with you more. You have been stringing us along quite a bit with false ship dates. Then nobody hears from you for 3-4 weeks. If the machine is still being tweaked that's fine, just tell us that. Instead we get all these ship dates that never hold up. That being said, if it's all you say it is I'll probably eventually come to the LS dark side.
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LawnSolutionsCP
04-11-2011, 10:04 PM
Couldn't disagree with you more. You have been stringing us along quite a bit with false ship dates. Then nobody hears from you for 3-4 weeks. If the machine is still being tweaked that's fine, just tell us that. Instead we get all these ship dates that never hold up. Just don't bull$hit a bunch of bull$hitters. That being said, if it's all you say it is I'll probably eventually come to the LS dark side.
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On the other hand, how would you feel if we released the unit last fall or a few month ago and then came out with something much better just a few months later.....

For example, we came out with the best riding aerator ever with our original 13.5 HP Subaru setup with pumps and motors....18 months later we launched our current unit which blew the original design out of the water....that was 18 months later and I got all kinds of hell for not letting people know the new one was coming.

This time we held off because we knew we could do it better. How would you feel if you dropped $4,500 on an aerator that would be obsolete to the LS standard just a few months later.

I had 12 of our original design that we scrapped because I didn't want to sell them and have to support the unit for parts for the next 5-10 years.....looking to sell off some of the engines and parts if anyone wants them. We kept the high end parts but scrapped everthing else.

I'll post some pics tomorrow.

stang2244
04-11-2011, 10:37 PM
I agree with that 100% and I've heard of some of the frustrated people who had the 1st gen ride on. I am glad you guys are fine tuning it so much. All I'm saying is hold off on giving us ship dates and getting our hopes up until it's actually ready.
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JoJo1990
04-13-2011, 08:40 AM
I was/am frusterated and waiting for my 24" dual hydro too. I made numerous phone calls and emails to LS last fall and lost a couple of accounts in the process. David worked things out with me then and I'm anxiously awaiting the unit. As hard as it was to wait, the new design does look much better and there are several design improvements that will be worth the wait.

LawnSolutionsCP
04-15-2011, 07:24 PM
I was/am frusterated and waiting for my 24" dual hydro too. I made numerous phone calls and emails to LS last fall and lost a couple of accounts in the process. David worked things out with me then and I'm anxiously awaiting the unit. As hard as it was to wait, the new design does look much better and there are several design improvements that will be worth the wait.

What did we do to help you out last fall when you were in a pinch?

Your unit will ship out next week!

jalderfer63
04-15-2011, 09:56 PM
Still waiting for the pictures that you were to post?

LawnSolutionsCP
04-16-2011, 10:03 AM
Here is a picture of the dual hydro showing the new Honda eng w/ electric start and full pressure lub and new sulky option.....the oil filter is as large as the one on my car.

LawnSolutionsCP
04-16-2011, 10:05 AM
Here is as view of the new control layout.

Key Start, Throttle, Tach / Hour Meter, auto choke built into the thorttle.

kennc38
04-16-2011, 12:51 PM
What's the price with the Honda engine and electric start?

LawnSolutionsCP
04-16-2011, 01:08 PM
What's the price with the Honda engine and electric start?

They are all Honda 11HP w/ electric start.....if you didn't already place your order they are $4,500.....originally with the Briggs pull start setup they were $4,250 and we will honor the orders at that price that were already placed.

David

corey4671
04-16-2011, 01:21 PM
Man that thing looks and sounds SWEET. Would be perfect for what I do. Can't help but chuckle at the Murray with tracks in the background.

LawnSolutionsCP
04-16-2011, 01:27 PM
Man that thing looks and sounds SWEET. Would be perfect for what I do. Can't help but chuckle at the Murray with tracks in the background.

That Murray has a Kawasaki v- twin with headers and can do 43 mph....it is a riot.....one of my engineers made it one weekend. Tracks are from our brush cutter.
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kennc38
04-16-2011, 01:41 PM
They are all Honda 11HP w/ electric start.....if you didn't already place your order they are $4,500.....originally with the Briggs pull start setup they were $4,250 and we will honor the orders at that price that were already placed.

David

Thanks David. What's the lead time and shipping cost to NC?

LawnSolutionsCP
04-16-2011, 01:46 PM
2-2.5 weeks and shipping should be around $200....Whitley L&G just got one in Monroe, NC.
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JoJo1990
04-16-2011, 01:51 PM
Wow, an update to the update! 11HP should be plenty of power. The gas tank on the Briggs you showed earlier this year looked much larger than the one pictured on the Honda. What is the size comparison and any idea of work time with a full tank on the pictured Honda?

The sulky looks nice too!

LawnSolutionsCP
04-16-2011, 02:31 PM
Wow, an update to the update! 11HP should be plenty of power. The gas tank on the Briggs you showed earlier this year looked much larger than the one pictured on the Honda. What is the size comparison and any idea of work time with a full tank on the pictured Honda?

The sulky looks nice too!

Around 2 hours....if you want a larger tank you can purchase one but to do it with the new EPA requirements and a Honda would be another 300-400.

LawnSolutionsCP
04-16-2011, 02:37 PM
Honda comes with 1/2 gal tanks and the one we were going to use with the Briggs was 2 gal.....the current setup is much nicer from a sound, feel, performance, etc...standpoint.

Actually I was filling it up every 3-4 lawns or 1.5 hours on constant run time and that is hauling me around on a sulky up and down hills and of course running wide open!

If you didn't use the sulky and walked I'm sure you would get 2.5-3 hours because it would run about 2,600 rpms rust idle along...but why would you want to do that.

With the sulky you run 3,600 rpms and get 5 - 5.5 mph out of it which is pretty quick.

Other huge feauture is it will fit through a standard 36" gate, riding along with the sulky.

djagusch
04-16-2011, 03:50 PM
Is the honda made to run 2600 rpm's for a couple hrs? I have seen a 24hp honda on a hustler that the owner ran at part throttle and the whole engine cover melted as the engine finely dies. Never meet a mower mfg that recommeded anything but full throttle because of engine cooling. Of course yours is a 11hp but basically the same.
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LawnSolutionsCP
04-16-2011, 03:55 PM
Is the honda made to run 2600 rpm's for a couple hrs? I have seen a 24hp honda on a hustler that the owner ran at part throttle and the whole engine cover melted as the engine finely dies. Never meet a mower mfg that recommeded anything but full throttle because of engine cooling. Of course yours is a 11hp but basically the same.
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You can run it non stop at 2,600. A lot of Honda engines are set to run at 2,800-3,000 and no more on their single cylinder.

I'm sure there were other issue going on if the engine cover melted....Honda is very, very picky about the application they allow you to install their engines....they send an enginee to put thermal couples, viabration meters, and strain gauges all over the engine, frame, and in the oil sump for 4-6 hours on endurance testing to initially qualify the product. If anything isn't exactly in spec, then they send it off to their R&D facility for further testing.

David

kennc38
04-26-2011, 05:37 PM
Not to beat a dead horse, but back to the topic of the original post...LS' updated website. David, you may want to consider a new company to develop your new website. They're not doing your company any justice by keeping a poor "placeholder" for such a long time. You would have been better off to leave the old site up until the new one was done IMHO.

kennc38
06-27-2011, 08:48 PM
We have a new marketing company doing our website. That is their place holder while they are updating and testing the new one. New one should be in 2-3 weeks.

Is that 2-3 weeks Earth time or some other time scale?