View Full Version : Customer Referrals
03-06-2011, 12:31 AM
How do you handle customer referrals? A free cut, $$$ off a cut,% of a monthly bill? Just wondering who all does this and how you do yours and what worked best for you.
Thanks in advance for any input or help
03-06-2011, 12:43 AM
I give $25 dollars off their next service for a referral that leads to work. It's helped a bit. Mostly I think because it lets my clients know I AM looking for more work. I may revamp it though. I'd like to see what others do.
03-06-2011, 12:57 AM
I give them a free cut. Most times they will insist that you don't. you would be suprised how many are glad to help you find other customers.
03-06-2011, 01:12 AM
$100, but they have to use my services the entire year.
03-06-2011, 02:22 AM
Thanks guys for your input and help
03-06-2011, 10:56 AM
I offer $50 off their invoice if they refer someone who agrees to weekly lawn maintenance and stays with us for at least 5 cuts. In my opinion a referral isn't worth much if they only stick with you for a cut or two and then flake out. I havent ever had someone flake out on a referral after only a couple cuts though.
03-06-2011, 11:06 AM
For referrals I just tell them thank you, and that seems to be enough because they keep new customers coming.
03-06-2011, 11:14 AM
This year we are offering a free yard mowing with each referral that signs up for the year. The free cutting will be in a month that has 5 cuttings.
03-06-2011, 11:30 AM
I just thank them. You dont have to do anything else because if they were not happy with your services they wouldn't be telling their friends about you.
Posted via Mobile Device
vBulletin® v3.8.6, Copyright ©2000-2015, Jelsoft Enterprises Ltd.