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KINGMADE
04-23-2011, 05:43 PM
Stuck an estimate on a door a couple weeks ago. Lady calls a couple days ago. we play phone tag for a couple more days. Finally she leaves me a message to go ahead and do it. I pull up. Grass at 6-9 inches. Some weeds over a foot tall. I knock on the door. No answer. I call. No answer. Small yard. Original quote was for 25. I called left message that we were there and that it was going to cost more for the mow. Wait a few more minutes. No call. Go ahead and mow. Have to mow it twice to get it looking nice. We finish and move on to the next job. Customer calls back and says the yard looks great and how much did she owe me. I tell her 45. She says she will put it in the mail box. I pull back up to the house to get it and along with the check i get a letter saying not to mow it again. I should have charged her 55+.

93Chevy
04-23-2011, 05:45 PM
At least she paid and didn't complain.

minix
04-23-2011, 05:48 PM
I wouldnt of charged any more, small yard no big deal get 25.00 each week for the entire summer. I would of dropped you aswell.

KINGMADE
04-23-2011, 05:50 PM
I wouldnt of charged any more, small yard no big deal get 25.00 each week for the entire summer. I would of dropped you aswell.


I dont work for free for new customers. Established customers. Sure. If you dont cut your grass, call someone before it hits 10 inches.

Southern Pride
04-23-2011, 10:04 PM
Yeah man if it's a new customer that's going to turn into a regular I'll take a hit on that first mow or whatever it may be to ensure I get them and make them happy. I would've stuck with $25 as well.

h2oskier
04-23-2011, 10:13 PM
I wouldnt of charged any more, small yard no big deal get 25.00 each week for the entire summer. I would of dropped you aswell.

Yeah man if it's a new customer that's going to turn into a regular I'll take a hit on that first mow or whatever it may be to ensure I get them and make them happy. I would've stuck with $25 as well.



And you two guys would of been pissed to no end had she still cancelled at $25

rain man
04-23-2011, 10:23 PM
$45.00 was a good price to flush the lady out and reveal her true colors...which she did. 8-12 inch grass is not a good indicator of someone who cares about their lawn. Nobody lost anything. You raised your price because of degree of difficulty and the lady got her "every three month" cut for a fair price.

topsites
04-23-2011, 10:29 PM
Don't even gotta take a hit, just cut it a little on the high side, see ya in 2 weeks,
and if it's back to being a bit high in 2 weeks cut it high again, sooner or later you get
into summer and you'll be glad you've been cutting it high because it helps keep the
grass from burning.

Lawnut101
04-23-2011, 11:10 PM
I don't know, people are people. I don't know about mowing customers sometimes. I have plenty of good ones, but seems like everyone else that calls wants it done every other week or something! I will stick to landscaping and stuff if that's the case.

weeze
04-23-2011, 11:53 PM
i kindof agree with the guys saying stick with $25...you got $45 sure...but you could've gotten $25 all season long which is way more money...alot of people wait until it's too late before they call someone...that's just how it is...the first cut always sucks and takes longer but after that it's smooth sailing all year....i've had yards this year that i cut the first time and it took 3 1/2 hrs and the next time it took 2hrs...almost half as long...it's not a big deal to take a little longer on the first cut...if you try to price the first cut high they usually drop you like this lady did but if you stick with the regular price then you get a good customer....then next year you have them again and you can start earlier on their yard before it gets too tall.

Southern Pride
04-24-2011, 12:51 AM
Yeah I'm not saying that by still charging just $25 was the right thing to do. These situations are funny. I have plenty of people that could care less about their yard but pay me to do it on a regular schedule. As long as they care enough to atleast get it done bi-weekly, I'm on board. Sometimes you have to feel people out. If it's a first time for a customer and you can tell they're real tight i'll do it regular price and then I got the yard all season.

Southern Pride
04-24-2011, 12:52 AM
i kindof agree with the guys saying stick with $25...you got $45 sure...but you could've gotten $25 all season long which is way more money...alot of people wait until it's too late before they call someone...that's just how it is...the first cut always sucks and takes longer but after that it's smooth sailing all year....i've had yards this year that i cut the first time and it took 3 1/2 hrs and the next time it took 2hrs...almost half as long...it's not a big deal to take a little longer on the first cut...if you try to price the first cut high they usually drop you like this lady did but if you stick with the regular price then you get a good customer....then next year you have them again and you can start earlier on their yard before it gets too tall.

Agreed.

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dolt
04-24-2011, 06:24 AM
I believe you done the right thing charging the $45 . Even if you charged $25 she may not of wanted lawn mowed again , so to me this is a gamble which is best left for the casino's .

ALC-GregH
04-24-2011, 08:30 AM
Stuck an estimate on a door a couple weeks ago. Lady calls a couple days ago. we play phone tag for a couple more days. Finally she leaves me a message to go ahead and do it. I pull up. Grass at 6-9 inches. Some weeds over a foot tall. I knock on the door. No answer. I call. No answer. Small yard. Original quote was for 25. I called left message that we were there and that it was going to cost more for the mow. Wait a few more minutes. No call. Go ahead and mow. Have to mow it twice to get it looking nice. We finish and move on to the next job. Customer calls back and says the yard looks great and how much did she owe me. I tell her 45. She says she will put it in the mail box. I pull back up to the house to get it and along with the check i get a letter saying not to mow it again. I should have charged her 55+.

While you asked for more money you should have explained to her that it was more to mow it the "first" time. The way you wrote this post sounds like you quoted her a price then raised it by $20 a cut. I can clearly understand why she said to not do it again.

jdo150
04-24-2011, 09:02 AM
The frist time I mow a new customer its usually a little more money, but I explain to them that I have more work to do the frist time such as edging walkways and such but that the rest will be for the quoted amount.

GravelyWoman
04-24-2011, 10:58 AM
My first time quotes for general lawn maintenance, especially when the yard has not been cared for in a long time, is approximatley 3-4 times what the biweekly fee would be. Not a single customer has ever complained. I explain why we must charge more and they understand!

KINGMADE
04-25-2011, 03:13 PM
While you asked for more money you should have explained to her that it was more to mow it the "first" time. The way you wrote this post sounds like you quoted her a price then raised it by $20 a cut. I can clearly understand why she said to not do it again.

No, I did explain to her why it was so much for this cut only. I explained the price increase because we had to mow it twice to get it looking good. She just wants a mow on her time and that is fine, but it will be 45 every time it is as high as it was. She can get some other sucker to mow it for 25 every once in a while.

Georgia Lawn Works LLC
04-25-2011, 03:22 PM
We always ask the customer if they want to set something up on a regular basis. If they do then we usually don't charge them for a ''overgrown fee'' and we explain that to them.

''If you set something up on a regular basis with us sir, the price will be 25.00 instead of 45.00.That way you won't charged more for the first cut because the property is overgrown.

Kind of a selling tactic as well. If they cancle before the second cut. We bill them for the one time amount that was disclosed to the customer.


Customer thinks they are getting a deal, We get a fulltime acount and keep their property looking nice. Everyone wins.

Zak's Pro. Lawn Care
04-25-2011, 07:00 PM
I wouldnt of charged any more, small yard no big deal get 25.00 each week for the entire summer. I would of dropped you aswell.

i think she had planned this all along to have him mow once because she couldn't handle the length...he was never going to get it for every week. not a person like this who lets it get to that lenght to begin with. now she is out there with her little crapsman mowing it

Popeye77
04-25-2011, 07:19 PM
Stuck an estimate on a door a couple weeks ago. Lady calls a couple days ago. we play phone tag for a couple more days. Finally she leaves me a message to go ahead and do it. I pull up. Grass at 6-9 inches. Some weeds over a foot tall. I knock on the door. No answer. I call. No answer. Small yard. Original quote was for 25. I called left message that we were there and that it was going to cost more for the mow. Wait a few more minutes. No call. Go ahead and mow. Have to mow it twice to get it looking nice. We finish and move on to the next job. Customer calls back and says the yard looks great and how much did she owe me. I tell her 45. She says she will put it in the mail box. I pull back up to the house to get it and along with the check i get a letter saying not to mow it again. I should have charged her 55+.


But you told her on the flyer $25.00 then you raise your price. Kinda like those adds in the paper for cars. Get you in there and then sell you something more expensive, which is exactly what you did. If you hung the flyer on the door handle and knew what the yard looked like you knew it was more than a $25.00 cut. You should be happy you got the $45.00
YOU GAVE HER THE QUOTE

Rockwell Landscaping
04-25-2011, 07:34 PM
But you told her on the flyer $25.00 then you raise your price. Kinda like those adds in the paper for cars. Get you in there and then sell you something more expensive, which is exactly what you did. If you hung the flyer on the door handle and knew what the yard looked like you knew it was more than a $25.00 cut. You should be happy you got the $45.00
YOU GAVE HER THE QUOTE
Read his first post again. He said he gave the bid a couple weeks prior to her calling him.

Popeye77
04-25-2011, 07:55 PM
Agreed,
But you and I both know she is not looking at it from that perspective. Now he gets bad referrals in the neighborhood from everybody she talks to. When I gave bids I held to the price if possible if not the higher price was negotiated before I did the work. Do you really expect to get called back the same day you hung the flyer?
Just Sayin, if your trying to get a new account???.........

Patriot Services
04-25-2011, 08:05 PM
I can see it from both sides. A one time quote is good for two days max. Anytime I post a price its always a "starting at" deal. The customer sounds kind of flaky and probably would not have wanted regular service. She thought I will put it off until I can't stand it. I bet it hasn't been cut since and she will do the same thing to the next guy.
Posted via Mobile Device

thelawnman
04-25-2011, 08:07 PM
New accounts I go 25 to 30 a cut then I bump them up five bucks.

Sammy
04-25-2011, 08:29 PM
Sounds like a rookie mistake.
Bad communication.

dKoester
04-25-2011, 09:21 PM
Don't even gotta take a hit, just cut it a little on the high side, see ya in 2 weeks,
and if it's back to being a bit high in 2 weeks cut it high again, sooner or later you get
into summer and you'll be glad you've been cutting it high because it helps keep the
grass from burning.

Your giving away trade secrets man. SHHHHHHHHH!!! LOL!

Rockwell Landscaping
04-25-2011, 09:28 PM
Agreed,
But you and I both know she is not looking at it from that perspective. Now he gets bad referrals in the neighborhood from everybody she talks to. When I gave bids I held to the price if possible if not the higher price was negotiated before I did the work. Do you really expect to get called back the same day you hung the flyer?
Just Sayin, if your trying to get a new account???.........

Well, he said he "stuck an estimate on a door" so I'm assuming the lady asked him for a bid and he left one for her. So yes, I would expect a call back within a couple days.
I guess the only thing I would have done differently is wait until I heard from her about the increase. Maybe go do another job or two and see if she calls within that time frame. If I decided to go ahead and do it without speaking to her directly I would have held my price at the initial $25. I see nothing wrong with "initial pricing". I do it all the time with properties that are overgrown. Give them the initial price to get the yard up to par and then a maintenance price. If they're a reasonable person they'll understand why. If they have a problem with it I wouldn't want to work for them anyway.

topsites
04-25-2011, 09:30 PM
Yeah but I can kind of see the point, I got flagged down Friday and against my better judgment
(meaning I should have just put my blinders on and kept on driving) I pulled over to see what they wanted.
Long story short, I was supposed to start cutting this yard...
Told the customer Saturday but maybe Monday (due to rain).
All was agreed upon.

It rained deep into Friday night and up to Saturday morning everything was soaking wet and dripping and muddy,
not only did I put off this mow but I mowed absolutely no grass either day, deciding instead to wait until today.

Well, it's fakcing Monday I show my fakcing self up at 11am this morning at this customer's house and guess what
the FAKcING grass is CUT!

It just kind of pisses me off, no phone call to let me know or nothing.
But it's all good.

I got another, next post...

topsites
04-25-2011, 09:36 PM
The classic:

My lawn mower's broke.

I get this one ALL The time!

I get it so much in fact that this year I decided I would offer to take a few of these broken mowers into my own shop
and repair them for the customer, I fix all my own equipment anyhow, I have friggin' air tools (read: over a thousand dollars
just in pneumatic tools alone) plus hand tools galore and a setup dang near as good if not better than any mechanic's shop
(well, almost!), heck I got parts catalogs on my computer put most shops to shame, so I figured, why not?

Here is where it gets funny...
Haven't got the first customer who told me their mower's broke let me even take one look at it.

jsslawncare
04-25-2011, 09:41 PM
i kindof agree with the guys saying stick with $25...you got $45 sure...but you could've gotten $25 all season long which is way more money...alot of people wait until it's too late before they call someone...that's just how it is...the first cut always sucks and takes longer but after that it's smooth sailing all year....i've had yards this year that i cut the first time and it took 3 1/2 hrs and the next time it took 2hrs...almost half as long...it's not a big deal to take a little longer on the first cut...if you try to price the first cut high they usually drop you like this lady did but if you stick with the regular price then you get a good customer....then next year you have them again and you can start earlier on their yard before it gets too tall.

I feel the same way.

Sammy
04-26-2011, 07:16 AM
Most of the time when they say their mower is broke, really means they have people coming over and want the yard to look really nice.