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View Full Version : Better Outdoor Products, no answers to sales inquirey!


TheMadOne
05-04-2011, 01:52 PM
Hello all,

I've been looking to upgrade my small walk behind a bit, thought the BOP Quick 36 Samurai looks like the mower I would like to have, but so far 3 messages via their site email contact point in the past few days have yielded not a single response. Anyone know if there's something going on with BOP or is this their normal way of handling sales contact messages. I have read & heard mostly good things about BOP, but this lack of response seems like a precursor to customer service should a buyer have a problem. What's up do ya think?

Just found a pretty low price on a new Red Hawk 36" Hydro with a 15hp Kohler motor, but not real familiar with them. A little heavier than what I am wanting too, one reason I like the Quick is the 350 lbs "curb weight". Any other suggestions for a decent light weight 36" hydro with expectations of 6 - 12 hrs worth of usage per week average for the 5 or so month season here.

Um ah little more than 6 - 12 hrs right now as everyplace here is so soaking wet & soft you don't dare take a Scag 52" ZTR into too many places or you have trouble.

Thanks for any positive input!

Turf Commando
05-04-2011, 02:08 PM
Here's an idea call them...

NJT
05-04-2011, 02:11 PM
There's an 800 number on their home page.

Oakleaf landscape
05-04-2011, 02:11 PM
I'm amazed at the number of people who won't pick up a phone and call somebody. They would rather spend days trying to email rather than just getting the job done...

cpllawncare
05-04-2011, 02:18 PM
I'm amazed at the number of people who won't pick up a phone and call somebody. They would rather spend days trying to email rather than just getting the job done...


My office girl to the tea! LOL

Darryl G
05-04-2011, 02:59 PM
Yup, spent 30 minutes composing an email for what would be a 2 minute phone conversation, lol.

Maybe they're just busy with it being spring and a ton of people are in a frantic hurry to get that mower that they've procrastinated getting until the last minute? I really can't imagine that there's a busier time for them.

Don Woods
05-04-2011, 03:09 PM
Hey MadOne..I spoke with Gary Patridge earlier. Best way to reach them is via phone. Here's a number: (336)768-6771. If Gary isn't available, ask for Mike Appolonia. Tell them LawnSite sent you their way.

TheMadOne
05-04-2011, 03:19 PM
Thanks for any positive input!

Sorry I didn't realize email was such an intellectual challenge for some of you. It was also a multilevel question, sorry for making it too complicated!

I'm going to be dealing with a company that does the majority of it's business through the internet I would expect them to be a little bit versed in doing business that way. BOP has no local dealers or service centers, every other business I have dealt with using the internet as their primary means for generating business & sales fully understands how to do so, hence why I have replies from the other companies I have contacted.

I guess according to the replies so far you should never use a company order page to order and purchase anything either, instead swamp them with phone calls for orders. I don't post a whole lot in this forum, due to usually being busy through the day, hmmmmmm?!! Same reason maybe I use a company's email contact to contact them after regular business hours. Yea what a concept this new thing called email being able to contact someone after business hours. Bad weather has me with some extra time this week, and I guess posting a question here for some positive input was a waist of some of that time.

As for you complaining about people who expect you to answer your company contact emails....... if you don't like doing it don't use it as a contact point for your business instead of getting an attitude towards anyone believing you might be serious about using the internet as a contact point for your business.

Flame away, I more productive things to be getting to than to have a pizzin match with people with nothing better to do. Have fun show off your superior intelligence & wit.

Darryl G
05-04-2011, 03:33 PM
Hmmmm...nice attitude. I recommend you buy the Red Hawk mower!

davidcalhoun
05-04-2011, 03:57 PM
I think you guys are being a little rough. Is the moon not lining up with the stars or what?

Last paragraph in the first post said "Thanks for any positive input".

At least Don's post was not negative.

EastCoast
05-04-2011, 04:05 PM
Go with a quality name.... Scag.... they make nice machines. Pay the extra bucks it will pay off in the end and you could always sell it since many LCO's use Scag machines.

kennc38
05-04-2011, 05:06 PM
MadOne - I agree with you completely. If an internet based company is going to do business as such, then they should respond to all means of communication they have provided to their customers and potential customers. If they provide an email address or internet contact form on their website, then they need to respond to those inquiries as well.

As for BOP's products, I myself cannot recommend their mowers as I had numerous quality and performance issues, mainly relating to performance of the deck (I.e. clogging) which many others have mentioned here and also breaking the main deck belt more times than I care to count because of a poor deck design imho. My suggestion would be Toro, Scag, Exmark or other reputable brand that can provide you with local service when you need it. Hope this helps and good luck.

knox gsl
05-04-2011, 05:28 PM
Not sure if you would take this a positive or not, but it is how I deal with Email contact. This is how you rank with me as far as my level or responsivness: 1 meet me in person, 2 call and talk to me, and last E-mail/Text. This will go for most businesses and is normal when things get very busy. I'm not saying its right to be blown off by them but I understand it. The other thing is that it would send a red flag up to me, like you said, is about a company that has no local service or support and deals with customers online.

cpllawncare
05-04-2011, 05:35 PM
Sorry if my posts was taken wrong, I use e-mail all the time and have no problems with it, but in some situations dealing with a local business or customer etc etc during normal business hrs the phone works fine for most stuff, hence I said MOST stuff, like I said, I e-mail all the time, but it's not the only form of communication I use, I know folks that almost refuse to talk on the phone anymore, they either want to text or e-mail everything, that's crazy imop. Madman, I hope you get the mower you want and it makes you a ton of money, e-mail or no e-mail LOL. have a good one.

PS E-mail me sometime I WILL respond cpllawncare@gmail.com

ElephantNest
05-05-2011, 08:41 AM
I'll give you a positive response, and an honest one.

Let the lack of communication be a FOREWARNING to you about the company. Just wait until you need parts, or have some other problems.

Get a real mower with local dealer support, trust me.

FuturePilot4u
05-05-2011, 08:46 AM
Just get a 36 tthp or 36 scag.
Posted via Mobile Device

DA Quality Lawn & YS
05-05-2011, 10:20 AM
IDK, I have a 2008 Quick Ninja that leaves the slickest cut. I use it for my nicest properties. I have broken a couple belts and a reverse cable, but going on 4th season not too unexpected or any big repair expense.

djagusch
05-05-2011, 11:48 AM
IDK, I have a 2008 Quick Ninja that leaves the slickest cut. I use it for my nicest properties. I have broken a couple belts and a reverse cable, but going on 4th season not too unexpected or any big repair expense.

How many hrs in the 3yrs have you put on it? For my main mower I put on 600hr/yr. My other two get 200hr/yr. Big difference. 200hrs/season in 3yrs I would hope nothing would of broke (not even a belt).
Posted via Mobile Device

lotsagrass
05-05-2011, 11:59 AM
I'm amazed at the number of people who won't pick up a phone and call somebody. They would rather spend days trying to email rather than just getting the job done...

Sure, a call may get quicker results....BUT...it's always been my position that you better not put an electronic contact method (form, email link, etc) on your web site for sales inquiries unless you plan on actually monitoring it regularly and getting back to people. It's irresponsible for a company to do that and they will lose business now and then because of it (whoever the business happens to be). I can understand delays in responses to tech support issues, general questions and so on...but if you're trying to sell something, you better be ready to respond to people if you give them email as an option for contact. Otherwise, remove the email link and force people to call.

chuacro
05-05-2011, 11:52 PM
I work long days and do not get to ask dealers questions untill late at night. If a company does not want my business then fine. Yeah Red hawk, world lawn and other minor companys will respond. Wonder why we do not buy American.

tosainu1
05-06-2011, 12:27 PM
I also sent an email regarding a mower and a blower two weeks ago and have received no response. Needless to say, they won't be getting any of my money.

Woody82986
05-06-2011, 05:46 PM
I agree with the guys who have posted already and saying that if a company has a website and an email address posted on their website as an effective form of communication, then they should be able to respond to emails in a timely manner. I get frustrated with businesses who boldly post an email address and then either dont respond or shoot me back an email 3 days later saying it would be better if I called. Those types of companies don't get my business. I'm perfectly okay with calling but when I want to get something done on off hours or when I'm already online and working by email, then it's just easier for me to use email to find something out. It's not as automatic as a phone call but I understand and expect some lag... but not days on end. When someone emails me with an estimate request it would be terrible business for me to wait 4 days to respond, especially since I make it a selling point to be able to do business completely online if a client chooses to. I would take the lack of a response from BOP as a sign that their customer service is lacking and you should probably look elsewhere and weigh the pro's and cons of other equipment manufacturers.

PremierT&L
05-06-2011, 08:23 PM
We have 2 BOP 36s and I love them. I have read a lot of complaints about them on here, but I haven't had any problems. I just keep their phone number in my cell and call them if I need parts, which has been very rare. They always answer the phone and are very helpful.

As to the not answering the email, my guess is their just swamped. I guess I can see how that would be irritating, but that would be pretty low on my list of factors regarding which mower to buy. these machines have been a great value for me, and helped me to get my company going without a ton of capital to spend on machinery.

Good luck.

GPDesign1
05-11-2011, 05:34 AM
MadOne:

We've responded to your emails three times now that I'm aware of (maybe more) and all we get is more email that would indicate (from the content) that you're not receiving them. Spam filter? Server problem? Who knows?

Better Outdoor answers every single email we receive. Every one. But email is not quite as reliable (unless you're selling Viagra!) as many of us assume. As suggested above, just give us a call.

DA Quality Lawn & YS
05-11-2011, 09:55 AM
Figures the OP would have a spam filter on, and blame BOP for not answering.....

LandscaperPro
05-11-2011, 11:24 AM
The Red Hawk Mower really is a good dependable mower. Have heard guys using their's for 7 years now, only needing to replace the Wheel drive belt on their Gear driven model. The Gear driven model is more affordable and still has no problem pullin a sulky. If you have any questions on price, availability, I actually sell Red Hawk Mowers. Give me a call...1-800-222-4303 ext 124....and we'll find the best deal for you.

tosainu1
05-11-2011, 11:47 AM
I emailed them and received no response either.

TheMadOne
05-11-2011, 12:31 PM
Don't make uninformed assumptions DA makes you look u you're earning those initials, no spam filters are running on the address used, & no one else has had problems. I finally received 1 response from tommy thompson of BOP replied & have never heard back, even gave him my cell number.

I had pretty much abandoned this post after it generated several responses from similarly inclined non-thinkers, but gave it a look today due to so many replies in my mail. To those with the a fore mentioned positive responses, thank you for your input. To the troll patrol you need to FOCUS! Already have wasted YO 5 minutes of time I could be doing something else, and lunch is over....Back to work.

Good day!

TheMadOne
05-11-2011, 12:38 PM
DP PMed you, check your PM I'm pretty sure it is working here.

BrunoT
05-11-2011, 07:36 PM
I'm seeing an interesting trend. Possibly due to the internet, more young people have poor social skills, especially the ability to speak with confidence to a stranger. They're reasonably bold and confident on a keyboard, but I can't tell you how many times I've spoken to one and they look down, mumble, and really lack many social skills that used to be just taken for granted. But if you spent your formative years on the web, that makes sense.

The guys who delivered my new furniture could barely face me when I saw them unloading the other day and introduced myself as I walked down from where I was working in the lawn. My initial "hello" was ignored. Then saying my name got a head nod and they turned away again. Finally I had to say "I bought this stuff from you" before they kind of got the idea I wanted to be addressed properly. My wife took it from there and said they barely said a word the rest of the time, even as they walked past her over and over with items of furniture.

And this is a business where they often recieve a $10 or $20 tip per stop. Apparently some of these Beavis's don't get social skills. I can imagine the idea of calling a real "grownup" scares the squeeze out of them.

TheMadOne
05-11-2011, 11:09 PM
At this point I have sent them messages asking if there is someone there after regular business hours who could answer my questions, & included my phone number. As stated I did after several days of no replies receive a response to the supplied email from Tommy Thomas, I replied to his message with the above information @ around 20:00 hrs the day I received it.

If I am going to be dealing with a company that does a good chunk of it's business through the internet, has absolutely no local dealer support, my only means to contact them is either the internet or a phone connection I need to know how reliable they will be should there be a problem. To me a good test of that is to use their internet connection to give them my info as a sales lead. If they cannot or will not bother to either contact me via that internet connection or even my cell number when I give it to them for a new sale then see that as a red flag indicator of problems should I have a problem with their product. If a company cannot even return a message or call my number when given to them as a sales lead it reeks of being totally ignored would there be a problem after the sale. As has been said in this thread...It's a Red Flag.

Possibly they do have some rare server problem that is causing issues with their replies, but if they have received & tried to replied to my messages, then they surely have received the one below which I sent to Tommy Thomas in a reply to his email which came a couple of days after my initial post starting this thread........... My phone ain't rang with their call yet. I really don't understand what the problem would be that could be causing their messages to get bumped, the spam box on that email is empty, & unless their messages have obscenities, ***** enlargement, Viagra, or other such nonsense in them there's no reason they would be bounced to the spam box. No one else I have contacted has had a lick of trouble replying via that address, nor has anyone else who has been using it to contact me.

Bottom line at this point is I was the customer contact, I provided them with a couple of different ways to pursue my sales lead ask also what would be the time bracket in which to call them. At this point if BOP wants a shot at selling me a mower they will call me. I sure it's no skin off theirs as one potential customer/sale doesn't mean a lick to them, none off mine either........... we just likely ain't going to be doing any business. I even left a PM here in reply to GPdesign's response for him with my phone contact once again included. If he checks this thread in the next couple of days maybe he'll call, but I doubt it. Kind of a mute point now anyhow, as my confidence level in BOP is way down from where it was when I initially looked into them. You see all sorts of things when you begin to question the manufacture & do a google or two. I take most amateur internet reviews & complaints of product problems with a grain of salt, but it does raise questions, specially when you keep seeing the same complaints from several sources. Some of those complaints may be due to asking the equipment to do more than it is capable of. Yes the Quick 36 appeared to be a mower that was going to best suit the nitch I need to fill, but I will likely find something else. I currently have a small WB filling the nitch was looking to upgrade a bit so I'm not in a hurry, but I am going to upgrade this season.



Mark Jordan to Tommy

show details May 4 (7 days ago)

What hours are you available to take phone calls? I'm usually busy through most of the regular work day, not unusual for me not to be in a "sit down & talk" position for more than a couple of minutes until after 7 - 8 pm. I am on shift tomorrow and my station is usually fairly busy with training thrown in for a bit in the mornings & a couple of hours through the afternoon, 9 - 12 emegency runs thrown in for good measure, but it is likely the best time to be able to call you during normal business hours.

Here are some of my concerns/questions:

Warranty coverage, if there would be a problem who takes care of it? Send it back, send replacement who is authorized to do the replacement work?

Engine or transaxle problems am I totally on my own to find a local warranty solution or ship it back to the original manufacture?

How is your warranty service handled should there be a need? What is the expected down time if something has to be sent back for warranty?

Major parts should the need arise, normal lead times for orders?

I mount my own set of step savers (sulke/velke) on the unit does this void warranties? Yes I can fabricate a bracket to match any factory mount points the unit might have existing, but really at this point don't see putting one on it. Same on a striping kit, mine are not all nuts & bolts, only bolts are the ones going to the mount points on the unit.

I would basically be buying a unit without ever putting any hands on it until it was mine. Where does that leave me if your unit & I are just not compatible. I don't see that as a problem, but I've also been able to put hands on a lot of different pieces of equipment over the years. I just started my own PT mowing/lawn care business about 3 years ago, but I've been handling belt drives, dual hydros, single hydros, even way back when some of the ZTR units could be more like a bucking bronco than a mower if one wasn't proficient with the old double joystick designs like the old Hustlers.

Any discounts for a cash sale, I.E. Check, certified check. I'd say master card or visa, but I know there is a 2 - 3% merchants' fee tacked onto those, or at least it was for me last time I accepted them in my fabrication/hobby business a few years ago.

For that matter you're welcome to try to catch me: (***) *** ****, but I am not always in a position where I can answer directly. Sometimes may even be a couple of hours before I get to it. I will return your call ASAP when the opportunity arises.

Thank you

Mark Jordan

And with this last post I have totally wasted enough time on the subject, again thanks to those with some sensible input.

Good night! :sleeping:

NJT
05-12-2011, 07:04 AM
There's an 800 number on their website.

PremierT&L
05-12-2011, 11:55 PM
At this point I have sent them messages asking if there is someone there after regular business hours who could answer my questions, & included my phone number. As stated I did after several days of no replies receive a response to the supplied email from Tommy Thomas, I replied to his message with the above information @ around 20:00 hrs the day I received it.

If I am going to be dealing with a company that does a good chunk of it's business through the internet, has absolutely no local dealer support, my only means to contact them is either the internet or a phone connection I need to know how reliable they will be should there be a problem. To me a good test of that is to use their internet connection to give them my info as a sales lead. If they cannot or will not bother to either contact me via that internet connection or even my cell number when I give it to them for a new sale then see that as a red flag indicator of problems should I have a problem with their product. If a company cannot even return a message or call my number when given to them as a sales lead it reeks of being totally ignored would there be a problem after the sale. As has been said in this thread...It's a Red Flag.

Possibly they do have some rare server problem that is causing issues with their replies, but if they have received & tried to replied to my messages, then they surely have received the one below which I sent to Tommy Thomas in a reply to his email which came a couple of days after my initial post starting this thread........... My phone ain't rang with their call yet. I really don't understand what the problem would be that could be causing their messages to get bumped, the spam box on that email is empty, & unless their messages have obscenities, ***** enlargement, Viagra, or other such nonsense in them there's no reason they would be bounced to the spam box. No one else I have contacted has had a lick of trouble replying via that address, nor has anyone else who has been using it to contact me.

Bottom line at this point is I was the customer contact, I provided them with a couple of different ways to pursue my sales lead ask also what would be the time bracket in which to call them. At this point if BOP wants a shot at selling me a mower they will call me. I sure it's no skin off theirs as one potential customer/sale doesn't mean a lick to them, none off mine either........... we just likely ain't going to be doing any business. I even left a PM here in reply to GPdesign's response for him with my phone contact once again included. If he checks this thread in the next couple of days maybe he'll call, but I doubt it. Kind of a mute point now anyhow, as my confidence level in BOP is way down from where it was when I initially looked into them. You see all sorts of things when you begin to question the manufacture & do a google or two. I take most amateur internet reviews & complaints of product problems with a grain of salt, but it does raise questions, specially when you keep seeing the same complaints from several sources. Some of those complaints may be due to asking the equipment to do more than it is capable of. Yes the Quick 36 appeared to be a mower that was going to best suit the nitch I need to fill, but I will likely find something else. I currently have a small WB filling the nitch was looking to upgrade a bit so I'm not in a hurry, but I am going to upgrade this season.





And with this last post I have totally wasted enough time on the subject, again thanks to those with some sensible input.

Good night! :sleeping:

Sorry, but you're letting your ego get in the way here. You've been told by several posters that they are very easy to communicate with by phone, but you want them to come to you.

This reminds me of some people I meet that are interested in hiring us to do some work for them, but seem to think that they are doing us a huge favor by maybe hiring us. These same folks usually ask for a discount. When I tell these guys my prices are fair and I'm booked solid for a month they seem very surprised to learn I don't need them as bad as they thought I did. Last time I bought a mower from BOP they were back ordered for a couple weeks. Sounds like they don't need you as much as you thought they did. At this point, they're probably thinking they're better off with out you lol.

Anyways, good luck with whatever you buy.

TheMadOne
05-25-2011, 08:20 PM
2011 Exmark Metro 36", just picked it up & paid for it yesterday. Had it less than 30 minutes & it was already gettin down & dirty in the ditches, fills the niche I had really well. Just wanted to take a moment to thank you Gary for taking the time to answer the questions & concerns I had about buying from BOP.

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