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colehog
05-31-2011, 10:59 PM
One month ago bought 2 Bad Boy 28 hp diesel mowers. Have tried many mowers before deciding on these 2, liked the ride and decent cut. Problems started after one week, deck bearing went out, paint chipping off, hydraulic leak, bolts on exhaust guard vibrated off, and after 30 days went to get on mower and the deck won't move up or down. What to do? I like the mowers except for the problems. Called bad boy said some things might be fixed under warranty but would sell me a can of spray paint for 13.99. Instead of working tomorrow I will be driving 70 miles to dealer to get issues fixed. Hope this is not an ongoing problem especially for the price you pay. A little unhappy right now so venting since I paid for NEW equipment so I wouldn't have to work on equipment all the time. Anyone else with these issues?? More reviews to come good or bad. :cry:

Cole Hog - 2 bad boy 28 hp Diesel
Dodge Cummins Diesel
Kawasaki Weedeaters
Kawasaki Stick Edger
Redman Blower

MJB
05-31-2011, 11:31 PM
One month ago bought 2 Bad Boy 28 hp diesel mowers. Have tried many mowers before deciding on these 2, liked the ride and decent cut. Problems started after one week, deck bearing went out, paint chipping off, hydraulic leak, bolts on exhaust guard vibrated off, and after 30 days went to get on mower and the deck won't move up or down. What to do? I like the mowers except for the problems. Called bad boy said some things might be fixed under warranty but would sell me a can of spray paint for 13.99. Instead of working tomorrow I will be driving 70 miles to dealer to get issues fixed. Hope this is not an ongoing problem especially for the price you pay. A little unhappy right now so venting since I paid for NEW equipment so I wouldn't have to work on equipment all the time. Anyone else with these issues?? More reviews to come good or bad. :cry:



Cole Hog - 2 bad boy 28 hp Diesel
Dodge Cummins Diesel
Kawasaki Weedeaters
Kawasaki Stick Edger
Redman Blower


I don't own a diesel BB, and my Outlaw hasn't had any issues yet. But if I were you I would be going over every nut and bolt on both those units , or make the dealer do it while I was watching. How many hours have you put on them in 1 week ?

What deck bearing are you refering to?

fier23
06-01-2011, 12:49 AM
X'2 I haven't had a single problem(knock on wood). Nothing but high praise from me.
Posted via Mobile Device

colehog
06-01-2011, 08:41 AM
ONE mower had 5.3 hrs other one 7.4 hrs. IT was the middle deck bearing that locked up.

Mark Oomkes
06-01-2011, 08:44 AM
Subscribed

Hope this is not an ongoing problem especially for the price you pay.

Things that make you say "Hmmmmmmm"

MOHUSTLER
06-01-2011, 08:58 AM
Sorry for the bumm luck. Take that thing back to the dealer and get it fixed asap. If problems continue to happen then tell them you want the mower switched out for a new one.

With less then 10 hours on them god knows what else will be a problem.

GMLC
06-01-2011, 09:44 AM
Sorry to here about your luck. I have my own opinion on BB but it will not help your issues.

Some advise for you is to make sure the dealer DOCUMENTS EVERYTHING IN WRITING on the repair order including machine hours and when you took delivery. Even if they say its normal make sure its on the repair order(like the paint chips). You will want a track record in writing if BB decides not to warranty everything or if future problems occur due to these current problems. This track record will be the only thing you have if things ever get serious.

MOHUSTLER
06-01-2011, 11:06 AM
Sorry to here about your luck. I have my own opinion on BB but it will not help your issues.

Some advise for you is to make sure the dealer DOCUMENTS EVERYTHING IN WRITING on the repair order including machine hours and when you took delivery. Even if they say its normal make sure its on the repair order(like the paint chips). You will want a track record in writing if BB decides not to warranty everything or if future problems occur due to these current problems. This track record will be the only thing you have if things ever get serious.

GMLC is exactly right. Document everything down to the dot. service intervals, matinence performed, that way if it comes down to it ( and hope it does not) you have a good foot to stand on in court.

Make the dealer sign all warranty repairs on an invoice so he and you have proof of repairs.

LibertyFarmLandscaping
06-01-2011, 11:14 AM
I had an Outlaw 31hp Kawi bought last April. After weekly problems, and the final straw being a cracked frame I sold it in Sept.

I was trying a cheaper alternative on a second crew, but as the saying goes you get what you pay for. I will stick with my Scags.

PROCUT1
06-01-2011, 11:27 AM
Get everything in writing and hopefully they stand behind it. Being an "offbrand" they are trying to make a name for themselves and become real competitors in the market, so i can only assume they will try to work with you.

It sucks when you get a machine with problems, Ive had it happen with many brands. Now is the time where you will see if they are a company you want to stick with.

Remember, they didnt, on purpose, put a machine out the door with issues. So give them the benefit of the doubt and see if they make right. If they do, then hopefully you tell everyone about your good experience.

If they decide to be jerks about it. Then certainly tell everyone about that too.

ddixonlawncare
06-03-2011, 11:03 PM
One month ago bought 2 Bad Boy 28 hp diesel mowers. Have tried many mowers before deciding on these 2, liked the ride and decent cut. Problems started after one week, deck bearing went out, paint chipping off, hydraulic leak, bolts on exhaust guard vibrated off, and after 30 days went to get on mower and the deck won't move up or down. What to do? I like the mowers except for the problems. Called bad boy said some things might be fixed under warranty but would sell me a can of spray paint for 13.99. Instead of working tomorrow I will be driving 70 miles to dealer to get issues fixed. Hope this is not an ongoing problem especially for the price you pay. A little unhappy right now so venting since I paid for NEW equipment so I wouldn't have to work on equipment all the time. Anyone else with these issues?? More reviews to come good or bad. :cry:

Cole Hog - 2 bad boy 28 hp Diesel
Dodge Cummins Diesel
Kawasaki Weedeaters
Kawasaki Stick Edger
Redman Blower

I used to have one like yours, 2006 28hp cat 60inch cut. I had bearing problems on mine as well. I also had switch problems with the deck height just like you do. I had to replace all of my spindle bearings by 300 hours. I also had my hydraulic lines blow off quite often as well. You will want to keep your radiator washed out with a pressure washer or your going to have over heating problems. I many other problems as well and i finally sold mine at the end of last year. The engine was very strong but unfortunately the rest of the mower was not. I have had much better luck with my lightning.

Good Luck!

kb9nvh
06-04-2011, 04:45 PM
My lightning has been nearly flawless and I love it for the price. I've read here of one other guy having some issues with the badboy AOSr. My lightning is built like a tank..hard to believe any of their commerical machines would have weak frames or decks. The deck jack can bind if you run it all the way up. What deck bearing..you mean one of the three blade spindles? I do think BB may not screen thier parts as well as other brands. (I had a belt tension spring break after 1 year replaced free quickly) That said, I'm still mowing with my BB long past the time my SCAG tiger cub burst into flames in mid mow.

smithfabinc
08-15-2011, 05:45 PM
We bought a bad boy aos 28cat diesel three weeks ago and have had nothing but problems. Park brake wont hold, water temp guage doesnt work, idler pulley for pump belt severely misaligned so its eating belts, cut quality SUCKS in tall fescue, and throws major clumps unless its "drought" dry, and now the fuel guage leaks diesel fuel all over the tank and tire. Took it back to the dealership, and they were going to grind inside the drum of the park brake to "roughen it up"....lol...&*%$#@! idiots! Then called Bad boy factory only to get the run around and be told that a "sales rep" would be out after labor day to look at it.. Thats 4 weeks from now! Wondering if anyone ealse is having issue like this?:confused: so far, all I can say is I cant depend on the mower, the factory, or the pathetic dealer i bought it from.

nepatsfan
08-15-2011, 06:23 PM
Subscribing for the time being....bad press about bad boy doesn't last on here.

I really want to hear more though.

fier23
08-15-2011, 06:28 PM
My lightning is still going strong(knock on wood). It must be the AOS platform. I haven't heard anything bad about the 35hp cat but with the standard gas AOS and 28hp cat I've heard numerous complaints. It's too bad cause those cat machines are a beast.
Posted via Mobile Device

StanWilhite
08-15-2011, 07:04 PM
My lightning is still going strong(knock on wood). It must be the AOS platform. I haven't heard anything bad about the 35hp cat but with the standard gas AOS and 28hp cat I've heard numerous complaints. It's too bad cause those cat machines are a beast.
Posted via Mobile Device

I'm like you, I have a Lightning, and as heavily as they're built, it's hard to believe that the frames could fail. I think that all but one of the few frame problems I have heard of have been on the 28 Cat, and they do seem to vibrate more than any of the other engines used by BB.

I remember someone bringing up the frames on Lightnings and I thought
" man you apparently have never seen a frame on a Lightning or AOS in person or you wouldn't be questioning how heavy they are".

I put mine in the shop for the first time last Monday because I too had an idler pulley that was out of alignment and it would occasionally throw the belt.
That issue and the fact that it came from the factory with an EXTREMELY lean air/fuel mixture have been my only problems (knock on wood). It's now out of warranty so I'm hoping my luck holds out.

In the end, machines are machines and you're going to run into a problem here and there no matter what name it carries or how much you paid for it.

So far, in my case, I'm happy with what I got for the money I spent. It's going to be interesting to see how BB does in the long run, and who will be saying "I told you so" to the question of whether or not they turn out to be a good value in the long run.

When it comes to buying equipment it's a crap shoot. WE ALL PAYS OUR MONEY AND WE ROLLS THE DICE!!!!!! :-)

h2oskier
08-15-2011, 07:19 PM
Welcome to bad boy mowers where your pain is our gain, thank you for your contributions.

smithfabinc
08-15-2011, 09:43 PM
Subscribing for the time being....bad press about bad boy doesn't last on here.

I really want to hear more though.

give me a call anytime....lol. Id love to tell you about how this problem is going.......... 704 640 9553. I got the run-around at the factory again today, same as always. Its a real shame that they handle their business like that.

smithfabinc
08-15-2011, 09:48 PM
Welcome to bad boy mowers where your pain is our gain, thank you for your contributions.

Im starting to believe that!..... Its a real shame, they say they will call you back, they never do, and I was told they will come look at it in 4 weeks.... what a joke, Im in NC, not hong kong.

Jimslawncareservice
08-15-2011, 10:28 PM
Dealers suck around here
Posted via Mobile Device

puppypaws
08-15-2011, 10:36 PM
My lightning is still going strong(knock on wood). It must be the AOS platform. I haven't heard anything bad about the 35hp cat but with the standard gas AOS and 28hp cat I've heard numerous complaints. It's too bad cause those cat machines are a beast.
Posted via Mobile Device

The 28 hp Cat causes a great deal more vibration than the four cylinder 35 Cat. This in itself will cause problems, anyone is far ahead in the game to buy the 35 Cat. There is really no comparison, the 35 is in a league of its own compared to the rattling three cylinder 28 in every respect.

cpllawncare
08-15-2011, 10:50 PM
Wow I'm glad I went with a name brand, not that it couldn't happen with a Toro but much less likely I would think.

LibertyFarmLandscaping
08-15-2011, 10:51 PM
I'm like you, I have a Lightning, and as heavily as they're built, it's hard to believe that the frames could fail. I think that all but one of the few frame problems I have heard of have been on the 28 Cat, and they do seem to vibrate more than any of the other engines used by BB.

I remember someone bringing up the frames on Lightnings and I thought
" man you apparently have never seen a frame on a Lightning or AOS in person or you wouldn't be questioning how heavy they are".

I put mine in the shop for the first time last Monday because I too had an idler pulley that was out of alignment and it would occasionally throw the belt.
That issue and the fact that it came from the factory with an EXTREMELY lean air/fuel mixture have been my only problems (knock on wood). It's now out of warranty so I'm hoping my luck holds out.

In the end, machines are machines and you're going to run into a problem here and there no matter what name it carries or how much you paid for it.

So far, in my case, I'm happy with what I got for the money I spent. It's going to be interesting to see how BB does in the long run, and who will be saying "I told you so" to the question of whether or not they turn out to be a good value in the long run.

When it comes to buying equipment it's a crap shoot. WE ALL PAYS OUR MONEY AND WE ROLLS THE DICE!!!!!! :-)

Yes this is true. However, I think it is better explained in horse racing terms than craps.

You can put your money on the longshot, and most likely loose it all. Or you can put it on one of the favorites with a past proven track record. You will put a little more money upfront, but your odds of a winner are much greater.:)

Sammy
08-15-2011, 11:31 PM
70 miles to visit your dealer is a L o n g W a y !

StanWilhite
08-15-2011, 11:32 PM
Yes this is true. However, I think it is better explained in horse racing terms than craps.

You can put your money on the longshot, and most likely loose it all. Or you can put it on one of the favorites with a past proven track record. You will put a little more money upfront, but your odds of a winner are much greater.:)

I understand your position. I guess where my opinion is different from yours is that I don't call a piece of eqp that uses the same identical quality components (other than the frame and deck) as the names brands use, a "long shot".
To each his own tho, I have no desire to have a pissing contest.

RTR Landscaping
08-15-2011, 11:46 PM
I don't know too much about Bad Boy as I'm a Scag user. I've never owned a diesel mower but used a Turf Tiger demo with the 28 Cat while one of my Scags was in the shop. I didn't notice any unusual vibrations coming from the 28 Cat.
It actually ran quite well and had good torque. I have no plans to buy a diesel mower but this mower was really nice. The vibration you're experiencing could be coming from the mower and have nothing to do with the Cat. If you're having frame and bearing failures this early, I would question the overall quality of the BB. Maybe they cut too much to keep prices down.

StanWilhite
08-16-2011, 12:03 AM
I understand your position. I guess where my opinion is different from yours is that I don't call a piece of eqp that uses the same identical quality components (other than the frame and deck) as the names brands use, a "long shot".
To each his own tho, I have no desire to have a pissing contest.

Sorry, this was supposed to be followed by a :) but for some reason it wasn't. Didn't want that to come across wrong!

LibertyFarmLandscaping
08-16-2011, 12:24 AM
I understand your position. I guess where my opinion is different from yours is that I don't call a piece of eqp that uses the same identical quality components (other than the frame and deck) as the names brands use, a "long shot".
To each his own tho, I have no desire to have a pissing contest.

Well I understand your position based on your experience. I have had great luck with Scag Turf Tigers over the past 14 years with very few problems. Running 600 to 800 hours per year. (This year being an exception with the terrible drought.) I sell them around 2000 hours and get back a nice return.

I tried an Outlaw last year in an effort to save a little money. It was in the shop most of the season. It was a good year with adequate rainfall. We managed to get 300 hours on it before the frame cracked, and that was enough for me. This was with great dealer support from Retrodog. I would hate to see what it would have been like from a crappy dealer. I was fortunate that my Scag dealer gave me a good trade in for it.

Hopefully Badboy will get it together. It's nice to see small companies that focus on the customer rather than the share holders. However, it seems Badboy is more focused on advertising than product quality. I do prefer to try to give small companies a try because they usually are more customer focused at a cheaper price. I bought a Ybravo mower because of this, and have been very impressed with the product, the customer service, and I have a good dealer to support it.

The Turf Tiger is a proven design since 1998. We will just have to see where Bad Boy stands years from now to see how it compares. I'm just stating the facts of my experience. Another thing to consider is that some other models of Bad Boy mowers may have a better history. However, the Outlaw is the only model with comparative hillside capabilities as the TT. So I have no experience with models other than the Outlaw.

kb9nvh
08-16-2011, 12:27 AM
My lightning is still going strong out of my third season. Have had to replace main pulley spring, tach gauge (broken on day 1) and all of these were covered quickly by the factory for free. I threw the belt once early this season but it never repeated???

I have heard others having problems with the AOS also a few years ago. My previous mower was a scag tiger cub (2006) that was destroyed at the beginning of my third season.

StanWilhite
08-16-2011, 12:50 AM
Well I understand your position based on your experience. I have had great luck with Scag Turf Tigers over the past 14 years with very few problems. Running 600 to 800 hours per year. (This year being an exception with the terrible drought.) I sell them around 2000 hours and get back a nice return.

I tried an Outlaw last year in an effort to save a little money. It was in the shop most of the season. It was a good year with adequate rainfall. We managed to get 300 hours on it before the frame cracked, and that was enough for me. This was with great dealer support from Retrodog. I would hate to see what it would have been like from a crappy dealer. I was fortunate that my Scag dealer gave me a good trade in for it.

Hopefully Badboy will get it together. It's nice to see small companies that focus on the customer rather than the share holders. However, it seems Badboy is more focused on advertising than product quality. I do prefer to try to give small companies a try because they usually are more customer focused at a cheaper price. I bought a Ybravo mower because of this, and have been very impressed with the product, the customer service, and I have a good dealer to support it.

The Turf Tiger is a proven design since 1998. We will just have to see where Bad Boy stands years from now to see how it compares. I'm just stating the facts of my experience. Another thing to consider is that some other models of Bad Boy mowers may have a better history. However, the Outlaw is the only model with comparative hillside capabilities as the TT. So I have no experience with models other than the Outlaw.

I understand completely, and I'm sure that if I was in the same situation with the experience you had, I'd do something similar.

You know, it's funny because sometimes we think that people's opinions are so much different than ours, when in reality, if we had lived the other person's life, and had their experience, we might do the exact same thing, and have the exact same opinions. It just boils down to a persons history and experience.....good or bad.

MJB
08-16-2011, 01:37 AM
give me a call anytime....lol. Id love to tell you about how this problem is going.......... 704 640 9553. I got the run-around at the factory again today, same as always. Its a real shame that they handle their business like that.

Have you tried calling the rep for your area? I don't know if it would help but that is usually what I have done with different companies to get the best results especially if the dealer isn't helping. The reps are listed on their website. I've had good luck so far with my Outlaw which was the same as Liberty's but I don't have employees and sometimes that can make a difference too.

smithfabinc
08-16-2011, 09:15 AM
Have you tried calling the rep for your area? I don't know if it would help but that is usually what I have done with different companies to get the best results especially if the dealer isn't helping. The reps are listed on their website. I've had good luck so far with my Outlaw which was the same as Liberty's but I don't have employees and sometimes that can make a difference too.

Tried that already, The sales rep for this area lives in Arkansas, so Im not sure how that works...:confused: He said it would be after labor day before he could come and take a look at it, and wouldnt give me an exact date, so who knows with stuff going on like this. Im running a worn out back up mower till they solve the problem with this $11,000 bad boy sitting in the shop.

MJB
08-16-2011, 09:58 AM
We bought a bad boy aos 28cat diesel three weeks ago and have had nothing but problems. Park brake wont hold, water temp guage doesnt work, idler pulley for pump belt severely misaligned so its eating belts, cut quality SUCKS in tall fescue, and throws major clumps unless its "drought" dry, and now the fuel guage leaks diesel fuel all over the tank and tire. Took it back to the dealership, and they were going to grind inside the drum of the park brake to "roughen it up"....lol...&*%$#@! idiots! Then called Bad boy factory only to get the run around and be told that a "sales rep" would be out after labor day to look at it.. Thats 4 weeks from now! Wondering if anyone ealse is having issue like this?:confused: so far, all I can say is I cant depend on the mower, the factory, or the pathetic dealer i bought it from.

Did the dealer fix the fuel leak? I would takle pics of each problem and send them to the rep to get the parts needed to make repairs. Don't know how to fix the misaligned pump belt. Post pictures of it if time allows. As far as the clumping goes get the highest lift blades you can find. I assume you are using the notched hi lifts, I went to a Scag hi lift on mine but it has a 61" deck. There are some guys that used Exmark blades on the 60" deck but you have to get the right size center hole.

Post pictures on here and send them to the BB rep. Maybe someone will step up to the plate. BB knows we can not afford the downtime , did you ask for a loaner from your dealer? I doubt you would get 1 but it Never hurts to ask, Hustler is the only dealer I've ever had to ask for a loaner for and they were good about that and they were 100 miles away from me.

hammmerhead
08-16-2011, 10:05 AM
How about emailing a link from this thread to BadBoy? I bet that gets all the replacement parts coming faster. Might as well reveal the lackluster dealer you bought them from so you can save others from the extended down time they have allowed.

TheOctagon
08-16-2011, 11:57 AM
We bought a bad boy aos 28cat diesel three weeks ago and have had nothing but problems. Park brake wont hold, water temp guage doesnt work, idler pulley for pump belt severely misaligned so its eating belts, cut quality SUCKS in tall fescue, and throws major clumps unless its "drought" dry, and now the fuel guage leaks diesel fuel all over the tank and tire. Took it back to the dealership, and they were going to grind inside the drum of the park brake to "roughen it up"....lol...&*%$#@! idiots! Then called Bad boy factory only to get the run around and be told that a "sales rep" would be out after labor day to look at it.. Thats 4 weeks from now! Wondering if anyone ealse is having issue like this?:confused: so far, all I can say is I cant depend on the mower, the factory, or the pathetic dealer i bought it from.

Sounds to me more like a bad dealer experience than being all Badboy's fault. I have warrantied temp gauges with no problems so i dont know why your dealer isnt doing the same. I havent had a belt alignment issue though so cant comment on that but i would sure say that should also be an easy fix for the dealer. As for parking brakes i have always had an issue with getting them to hold as well as my scags. Havent taken the time to see what major difference there is in them yet. As for the clumping and poor cut i recommend getting gator g6 blades and leveling your deck properly. They are touchy decks but when set up correctly they really can perform nicely. The new outlaw deck is worlds beyond the standard 60" and i have never had a single complaint about the cut from them. I am sorry about your poor experience but as i said it could pretty much all be fixed in a days time by your dealer if he wanted to.

GravyTrain
08-16-2011, 12:06 PM
Remember, they didnt, on purpose, put a machine out the door with issues. So give them the benefit of the doubt and see if they make right. If they do, then hopefully you tell everyone about your good experience.

I've got to remember this quote. I often immediately point fingers at the manufacturer and question why they would ever put out a faulty product. I can't imagine that any business (respectable or not) would intentionally provide the consumer with an completely jacked up piece of equipment.

MOHUSTLER
08-16-2011, 01:53 PM
Sorry to hear of your bad experiences, Keep us updated on how they take care of the problem. Its good to hear from actuaul owners on how they stand behind thier product.

smithfabinc
08-16-2011, 03:38 PM
Sounds to me more like a bad dealer experience than being all Badboy's fault. I have warrantied temp gauges with no problems so i dont know why your dealer isnt doing the same. I havent had a belt alignment issue though so cant comment on that but i would sure say that should also be an easy fix for the dealer. As for parking brakes i have always had an issue with getting them to hold as well as my scags. Havent taken the time to see what major difference there is in them yet. As for the clumping and poor cut i recommend getting gator g6 blades and leveling your deck properly. They are touchy decks but when set up correctly they really can perform nicely. The new outlaw deck is worlds beyond the standard 60" and i have never had a single complaint about the cut from them. I am sorry about your poor experience but as i said it could pretty much all be fixed in a days time by your dealer if he wanted to.

We tried the gator G6 baldes, a set of "wave" type blades, and a set of high and low lift standard blades. Nothing helped the cut except to wait until after lunch time when the grass is bone dry to cut, but as a commercial cutter, that kills half the day. Ive heard the new outlaw decks are better, but wont fit the aos diesel line. It really says alot about the dealer, and I hope that all the crap Im going through helps someone in the future make a better choice. Im not saying its all bad boys fault, but dealers are a direct representative of a company, and it should have been handled there. Being as dis-pleased as we are with this mower, we asked for a refund, but were told he would only give us a used trade in value for the mower thats only three weeks old. All a rep from the company could tell us is we could either take the mower to a different dealer thats an hour away, or sell it on craigslist. Its just not right to have to loose that much money on a new mower because of poor dealer support, or have to depend on another dealer that is an hour away.

smithfabinc
08-16-2011, 03:49 PM
Sorry to hear of your bad experiences, Keep us updated on how they take care of the problem. Its good to hear from actuaul owners on how they stand behind thier product.

Its pretty sad, because this morning I got a call from a factory rep that basically said He didnt believe anything that I was saying, and that I shouldnt be posting stuff like that on here. I POSTED the FACTS! I didnt get hardly any response from anybody till I posted on here, and now all of the sudden, they are wanting to jump right in and start fixing the problem. The problem with that is that the next closest dealer is a little over an hour from here, and although they did offer to meet me at the new dealer to get all the stuff fixed, thats a long way to go just to get service work done or for anything ealse that goes wrong with this mower. They also offered to send parts factory direct, but then I have to wait on the parts and do the work myself, and for $11K, it ought to have a better dealer support system than that. Im surprised that they dont have more dealers around, but Im kinda starting to see why.

smithfabinc
08-16-2011, 04:07 PM
Did the dealer fix the fuel leak? I would takle pics of each problem and send them to the rep to get the parts needed to make repairs. Don't know how to fix the misaligned pump belt. Post pictures of it if time allows. As far as the clumping goes get the highest lift blades you can find. I assume you are using the notched hi lifts, I went to a Scag hi lift on mine but it has a 61" deck. There are some guys that used Exmark blades on the 60" deck but you have to get the right size center hole.

Post pictures on here and send them to the BB rep. Maybe someone will step up to the plate. BB knows we can not afford the downtime , did you ask for a loaner from your dealer? I doubt you would get 1 but it Never hurts to ask, Hustler is the only dealer I've ever had to ask for a loaner for and they were good about that and they were 100 miles away from me.

Ive got the highest lift set of blades I could find, They are the new hustler VX4 blades that are 3" wide and have a massive amount of sail on them. I think the issuse with this deck are the baffles. When you are cutting sticky, well taken care of fescue, the baffle closest to the discharge opening kicks the flow to the back of the deck, instead of out the opening. The dealer wont fix anything, all he wanted to do is look at it, and then go make a "phone call". At this point, with the issues we are having, and not having another dealer within a reasonable distance, we just want a refund so we can buy another hustler. I had only 1 problem with our hustler diesel, and they gave us a loaner mower without even having to ask for one. And, the problem was solved without even questioning us, or being told "you are the only one with a problem".... which I have found lots of guys on here that have had the same issues and alot more with this particular model. This mower was advertised by the dealer as the most bang for your buck, but with all the issues, Ive spent WAY more on trips to the dealer and downtime than I would if Id have bought a big name diesel mower to begin with.

TheOctagon
08-16-2011, 04:09 PM
We tried the gator G6 baldes, a set of "wave" type blades, and a set of high and low lift standard blades. Nothing helped the cut except to wait until after lunch time when the grass is bone dry to cut, but as a commercial cutter, that kills half the day. Ive heard the new outlaw decks are better, but wont fit the aos diesel line. It really says alot about the dealer, and I hope that all the crap Im going through helps someone in the future make a better choice. Im not saying its all bad boys fault, but dealers are a direct representative of a company, and it should have been handled there. Being as dis-pleased as we are with this mower, we asked for a refund, but were told he would only give us a used trade in value for the mower thats only three weeks old. All a rep from the company could tell us is we could either take the mower to a different dealer thats an hour away, or sell it on craigslist. Its just not right to have to loose that much money on a new mower because of poor dealer support, or have to depend on another dealer that is an hour away.

I have never seen that problem after the g6 blades were installed. I would have to figure without seeing the machine that the deck isnt leveled correctly. Im not saying it will correct the problem in your situation since i dont know your conditions but its very much worth the time to find out. Remember that the deck changes pitch as you lower it. Be sure to level it at the height you will be cutting.

smithfabinc
08-16-2011, 04:31 PM
I have never seen that problem after the g6 blades were installed. I would have to figure without seeing the machine that the deck isnt leveled correctly. Im not saying it will correct the problem in your situation since i dont know your conditions but its very much worth the time to find out. Remember that the deck changes pitch as you lower it. Be sure to level it at the height you will be cutting.

Thanks for the advise, but we tried that also. We usually cut at 3.5 to 3.75" and we leveled the deck at that height. We also tried adding 0.5 and then 1 degree pitch down in the front, like the old great dane decks used to have, and that didnt clear it up. The grass builds a big chunk on the rear of the discharge opening, and seems to have alot of buildup under the deck that sticks to the front baffles, and then it really goes to crap. they are making a piece to put in the rear of the discharge opening, but then that restricts the discharge opening to a much smaller area. The grass we cut is on high end properties, that are picture perfect, thick and well irrigated. My wife "The BOSS" and I sat down with the dealer and tried to solve the problem, which basically ended with us having to get legal advise on how to deal with this dealer. He made alot of false statements and promises that he didnt keep after the sale, and this mower is only three weeks old.

willowick
08-16-2011, 04:44 PM
Ouch. I'm sorry to hear this. Hopefully BadBoy knows that making this right is worth every penny they've spent on advertising this year.
Why wouldn't they just haul you out another for you to try, and if everything works good on it just pick up yours and leave the new one with you? They can take it back and use it as research, then refurbish it to work correctly and sell it.
I'm sure you'd be singing praises and building goodwill within the LCO community.

This site gets a lot of viewership, and I suspect a lot of the viewers are homeowners and weekend warriors that are deferring to the pros for their opinions.

Bottom line is that on these new machines, you should jump on one, mow and say holy S*!T, that's awesome!

Stihlman11
08-16-2011, 05:44 PM
its about time some truth comes out about bad boy, $100 bucks says it will be blocked or deleted soon though.

nepatsfan
08-16-2011, 05:47 PM
Ouch. I'm sorry to hear this. Hopefully BadBoy knows that making this right is worth every penny they've spent on advertising this year.
Why wouldn't they just haul you out another for you to try, and if everything works good on it just pick up yours and leave the new one with you? They can take it back and use it as research, then refurbish it to work correctly and sell it.
I'm sure you'd be singing praises and building goodwill within the LCO community.

This site gets a lot of viewership, and I suspect a lot of the viewers are homeowners and weekend warriors that are deferring to the pros for their opinions.

Bottom line is that on these new machines, you should jump on one, mow and say holy S*!T, that's awesome!
Bad publicity doesn't much matter. Mark my words....this thread is gone.:waving: Anything negative about badboy doesn't get resolved, it gets deleted. This is exactly why everyone slams them. If the guy came on today and said they did what you suggested, they would be heros but instead they want to be the PBR's official mower and the official mower of the Texas Rangers......seriously

As I said in another thread, a dealer came in very close to me and I took one for a spin. It LOOKED like a well built machine and was a comfortable ride and priced very competitively. I was honestly thinking of buying a couple of outlaws as we try to replace 1-2 mowers every year. I absolutely would never deal with this kind of stuff though. Every time a mower is broken it costs me money even if it is warrantied and not bending over backwards on a 3 week old mower is disgusting.

To put things in perspective, we have a new wright stander(a few months old), had an issue friday with the blades not coming on. I thought it was the switch or electric clutch, I brought it in friday afternoon, they had me pull it right in the shop. (this is a big place as far as power equipment goes, maybe the biggest in the state, I have bought a lot of stuff over the years from them but there are certainly guys who buy waaaay more than I do.) I asked them if I should check in tomorrow or monday and he said I could wait there if I wanted to. I chose not to and the mower was ready on monday morning.

Good luck to you guys dealing with this.

twhitworth
08-16-2011, 06:00 PM
too bad walmart doesnt sell badboys, if u have a receipt, you get your money.
Posted via Mobile Device

puppypaws
08-16-2011, 06:02 PM
Bad publicity doesn't much matter. Mark my words....this thread is gone.:waving: Anything negative about badboy doesn't get resolved, it gets deleted. This is exactly why everyone slams them. If the guy came on today and said they did what you suggested, they would be heros but instead they want to be the PBR's official mower and the official mower of the Texas Rangers......seriously

As I said in another thread, a dealer came in very close to me and I took one for a spin. It LOOKED like a well built machine and was a comfortable ride and priced very competitively. I was honestly thinking of buying a couple of outlaws as we try to replace 1-2 mowers every year. I absolutely would never deal with this kind of stuff though. Every time a mower is broken it costs me money even if it is warrantied and not bending over backwards on a 3 week old mower is disgusting.

To put things in perspective, we have a new wright stander(a few months old), had an issue friday with the blades not coming on. I thought it was the switch or electric clutch, I brought it in friday afternoon, they had me pull it right in the shop. (this is a big place as far as power equipment goes, maybe the biggest in the state, I have bought a lot of stuff over the years from them but there are certainly guys who buy waaaay more than I do.) I asked them if I should check in tomorrow or monday and he said I could wait there if I wanted to. I chose not to and the mower was ready on monday morning.

Good luck to you guys dealing with this.

This statement is totally untrue. BB threads are never stopped unless people get out of hand with their comments. They are not deleted at that point, only stopped by the moderator.

StanWilhite
08-16-2011, 06:09 PM
its about time some truth comes out about bad boy, $100 bucks says it will be blocked or deleted soon though.

Just out of curiosity, what "truths" are you aware of, that need to be exposed? (Please be very specific) Also, do you know this first hand, or is it something you've heard or suspect?

nepatsfan
08-16-2011, 06:17 PM
This statement is totally untrue. BB threads are never stopped unless people get out of hand with their comments. They are not deleted at that point, only stopped by the moderator.

Several have been. Along with two redmax threads last week. I am done talking about this. I hope this thread stays, but it wont.

StanWilhite
08-16-2011, 06:38 PM
Several have been. Along with two redmax threads last week. I am done talking about this. I hope this thread stays, but it wont.

In this day and age of so many jobs being outsourced to other countries, and the terrible impact that is having with our economy, I'm puzzled why so many Americans apparently want so badly for an American equipment company to fail. Would all of you feel better if Bad Boy failed and we had yet another foreign company take over.

It's obvious to me that, at least some people feel uncomfortable, knowing that a company is making quality mowers for less money than they paid for theirs....I understand that...it's human nature. None of us feel good if we think someone else got a better deal.

I have no problem with people that own "big name" eqp. being proud of what they own....I wish they could muster up a little tolerance for us bad Boy owners. But, most of the time when a Bad Boy owner says something good about their eqp, we are accused of working for Bad Boy.

It's really silly when you think about it. It's America and we can all be proud of what we worked hard for and bought.....unless it happens to be a Bad Boy that is.

If the language and attitudes remained decent when this topic comes up I don't think you'd see any posts at all getting deleted. Could we try that for a change and see what happens? :usflag:

nepatsfan
08-16-2011, 07:05 PM
I really am trying to like badboy but its the stuff like this that bothers me. Then they have the threads deleted instead of responding

smithfabinc
08-16-2011, 07:25 PM
Ouch. I'm sorry to hear this. Hopefully BadBoy knows that making this right is worth every penny they've spent on advertising this year.
Why wouldn't they just haul you out another for you to try, and if everything works good on it just pick up yours and leave the new one with you? They can take it back and use it as research, then refurbish it to work correctly and sell it.
I'm sure you'd be singing praises and building goodwill within the LCO community.

This site gets a lot of viewership, and I suspect a lot of the viewers are homeowners and weekend warriors that are deferring to the pros for their opinions.

Bottom line is that on these new machines, you should jump on one, mow and say holy S*!T, that's awesome!

Ive looked the outlaw over, and although I think they made some great improvements on the deck, I think they went backwards on the rest of the mower. Its a really rigid frame, which is good in the long run, but rides like a army tank, and the seat is nice sitting still, but for the average guy, its a rough ride at best. Hustler and a few others used that seat, and the biggest complaint they get is that it should have had suspension under it. I dont think they want to swap out the machines, because they have already admitted cut quality issues with the 60"ADS deck, and another machine would only fix the mechanical issues. Ive asked them about an outlaw deck under a diesel AOS frame and its not available or wont work. For what we paid for the machine, Its too much money to not be satisfied. I would at least expect it to be "as good" as the competition, but for my experience, its just not there yet.

smithfabinc
08-16-2011, 07:40 PM
I really am trying to like badboy but its the stuff like this that bothers me. Then they have the threads deleted instead of responding

I was basically told that unless I wanted to take the mower to another dealer that is way out of the way from where I am, that the problem is between me and the dealer. This mower has already been down going on two weeks now, and the only way its going to get fixed is if "I" take it somewhere ealse and put the burden of a bad deal on another dealer that didnt make a dime on this mower. That is NOT how you gain business if you are the underdog and are trying to make a name for yourself. Having threads deleted only shows that they are covering up what is going on. Just the same as I kept getting the "he's in a meeting" response at the factory till I posted what was going on, on here. :nono: funny how people change their tune when they know you arent backing down. Ive got a family to support and two little munchkins that depend on our equipment to get the job done. When theres some junk like this happening, our business suffers, and apparently they sell more to homeowners that mow once a week, instead of making a living like most of us on here do.

Stihlman11
08-16-2011, 07:47 PM
I'm talking about the truth that many bad boy owners have bad problems with them. I said many, not all. Again, so im not accused, I didn't say they are all bad or have problems. When people post their problems with them the thread usually gets deleted. Yes deleted. Not blocked, deleted. I'm not saying they all do, some don't and some are locked. Not all the threads that get deleted get out of hand. Lawnsite protects it's sponsers, so we don't get fair reviews of certain products. I also saw the redmax threads that were deleted. These are nothing but facts. Facts.
Posted via Mobile Device

StanWilhite
08-16-2011, 08:30 PM
I'm talking about the truth that many bad boy owners have bad problems with them. I said many, not all. Again, so im not accused, I didn't say they are all bad or have problems. When people post their problems with them the thread usually gets deleted. Yes deleted. Not blocked, deleted. I'm not saying they all do, some don't and some are locked. Not all the threads that get deleted get out of hand. Lawnsite protects it's sponsers, so we don't get fair reviews of certain products. I also saw the redmax threads that were deleted. These are nothing but facts. Facts.
Posted via Mobile Device

We'll all watch and see if these posts stay or not. I personally think they will unless tempers flair.

I believe these forums (for the big part) are great. They are a brand new learning tool that has helped most, or all of us, over and over again. Informative discussion is good for all, whether the news is good or bad, we all can exchange information and learn from each others good experiences, and/or mistakes.

We all know that these mowers are machines, and you can count on one thing for sure....they're going to break from time to time, as all machines do.

But here is the difference in the average mower and Bad Boy:

If an average mower breaks, the owner posts the problem and people will jump in and share information and advice so that the owner can solve the problem. Just because a mower has a problem does not mean that it started out as an inferior product, and we all should know that.

But, because a comparable BB sells for less, it seems that there is definitely a double standard. If a BB breaks, instead of the usual replies on how to repair it, one of the first things you hear is "see there, I told you, you get what you pay for". Implying that since the mower has a problem, (regardless of age or abuse or anything else) it must have been an inferior product from the "get go".

It just shows a prejudice and that gets a little annoying to us BB owners that may have spent in the neighborhood of 15K for a machine. A machine we spent our hard earned money on, and a machine we should be entitled to be proud of.

Stan

puppypaws
08-16-2011, 08:49 PM
We'll all watch and see if these posts stay or not. I personally think they will unless tempers flair.

I believe these forums (for the big part) are great. They are a brand new learning tool that has helped most, or all of us, over and over again. Informative discussion is good for all, whether the news is good or bad, we all can exchange information and learn from each others good experiences, and/or mistakes.

We all know that these mowers are machines, and you can count on one thing for sure....they're going to break from time to time, as all machines do.

But here is the difference in the average mower and Bad Boy:

If an average mower breaks, the owner posts the problem and people will jump in and share information and advice so that the owner can solve the problem. Just because a mower has a problem does not mean that it started out as an inferior product, and we all should know that.

But, because a comparable BB sells for less, it seems that there is definitely a double standard. If a BB breaks, instead of the usual replies on how to repair it, one of the first things you hear is "see there, I told you, you get what you pay for". Implying that since the mower has a problem, (regardless of age or abuse or anything else) it must have been an inferior product from the "get go".

It just shows a prejudice and that gets a little annoying to us BB owners that may have spent in the neighborhood of 15K for a machine. A machine we spent our hard earned money on, and a machine we should be entitled to be proud of.

Stan

LawnSite cannot remove threads because of negativity, sponsor or no sponsor, they would lose their credibility along with their site.

MJB
08-16-2011, 09:22 PM
I would get the parts sent to me under warranty then take the machine to the other dealer and have them do the work. Or I would do it myself. I would compare my machine with a new one off the showroom floor to see what is different, that makes it eat pump belts etc. Bottom line I would get it done one way or the other just so I could keep mowing. I would document it all with pictures etc. I've been in the same boat with every mower I've owned because I never had dealer support within 100 miles usually further away. Now I have a local BB dealer and JD dealer thats it. But I still prefer to do some of the repairs myself do to time restraints. If I can get parts I'm all over it at night and mowing in the day. Thankfully I have some backup mowers. If you can't find one to compare with ...Does anyone else have the same machine and can they post pictures of the belts and tensioners, etc to compare it . Bottom line lets help him get it fixed. BadBoy needs to take care of this because it's not acceptable to leave someone hanging like this. But until they step up lets do what we can to help. Retrodog do you have anything to add to help with this problem.

retrodog
08-16-2011, 10:53 PM
The thing I don't understand why the original dealer don't just fix the issues, make sure the deck is set up right with no defects cuts properly, and put the mower back on the trailer. Tighten up the brake, make sure the water temp guage is plugged in right prolly just a loose wire (if not throw new one on), hydro hoses sometimes leak, aren't set properly, not crimped good, just fix it, sometimes when new the auto deck lift shaft gets in a bind, take a little mallet and tap the shaft should work from here on out, if not throw a new motor on it. On the belt, that's exactly why companies give a warranty on belts, on a new piece of equipment there could be a Burr on a pulley, or like in this case the idler arm might not be aligned, fix it. One hour of labor, set deck check cut reassure customer, and throw back on the trailer. I don't understand why at the first mention of an issue on a brand new unit this customer wasn't taken care of. I know from experience to watch everything on a new piece of equipment, because that's when an issue will arrise. I hope maybe its just a new dealer and maybe doesn't know all the ins and outs, this story is crazy. I am sure the other idealer would be happy to see you and fix your issues for more income to his bottom line. I would call and make appointment so they can fix while you wait. Factory can ship parts overnight, but in this case, prolly can be fixed mostly without a part. Freaking hate doing this on my phone...LOL. to save the only face I can personally, on liberty's outlaw we had 4 issues, 2 very minor, one spindle cracked (only one of 2 I have seen out of nearly 600 mowers), and then the dreaded frame crack. The frame actually cracked where a plate the wheel mounted on was welded to the main frame. The crack was along the weld. The factory took his mower back to the factory and fixed it very quickly, all while he had the same mower given to him to use, just scared him I guess. The welds were beefed up massively on the 2011 model, and haven't seen an issue since the 11's. That was on a first year design. I have over 80 outlaws running around, and on the other end, I have one with 800 hours that was abused pretty heavy in less than a year that came in the shop for the first issue a throttle cable. There are issues all over on mowers, its just when its a bad boy its blown up (10 times over on here...LOL). I know they are not perfect, but they are a name brand now, and have every right to sit next to exmark and SCAG striving everyday to offer the best mower out at an affordable price. For example, I have one of the prototypes for 2012 letting crews use to offer feedback on and help with the design for the new year. Its neat to actually talk to the designers over every single change or negative that is recommended on a user by user basis. They even sent the mower with all types of blades to use to figure out which ones work better in different areas for the deck. Back to the original issue...is your mower at your dealer getting fixed? If its not take it in the morning, call warranty at bb tell them your issues and that your mower is at the dealer, and either your dealer will fix your freaking mower...period. there is a huge issue if your mower has been broke for 2 weeks in your garage. I have guys when they pull into the lot with an issue they don't pull back out without a mower on their trailer, and Its usually theirs...LOL. the worst thing is to have an unhappy lco in your lobby demanding his mower fixed, I rather have them in the shop helping me throwing their part on, sharpening blades, shooting the bull....an lco with my mower on their trailer is my biggest advertisement. Everyone of them here will recommend us, if not I wouldn't be selling anything here period.
Posted via Mobile Device

nepatsfan
08-16-2011, 11:02 PM
The thing I don't understand why the original dealer don't just fix the issues, make sure the deck is set up right with no defects cuts properly, and put the mower back on the trailer. Tighten up the brake, make sure the water temp guage is plugged in right prolly just a loose wire (if not throw new one on), hydro hoses sometimes leak, aren't set properly, not crimped good, just fix it, sometimes when new the auto deck lift shaft gets in a bind, take a little mallet and tap the shaft should work from here on out, if not throw a new motor on it. On the belt, that's exactly why companies give a warranty on belts, on a new piece of equipment there could be a Burr on a pulley, or like in this case the idler arm might not be aligned, fix it. One hour of labor, set deck check cut reassure customer, and throw back on the trailer. I don't understand why at the first mention of an issue on a brand new unit this customer wasn't taken care of. I know from experience to watch everything on a new piece of equipment, because that's when an issue will arrise. I hope maybe its just a new dealer and maybe doesn't know all the ins and outs, this story is crazy. I am sure the other idealer would be happy to see you and fix your issues for more income to his bottom line. I would call and make appointment so they can fix while you wait. Factory can ship parts overnight, but in this case, prolly can be fixed mostly without a part. Freaking hate doing this on my phone...LOL. to save the only face I can personally, on liberty's outlaw we had 4 issues, 2 very minor, one spindle cracked (only one of 2 I have seen out of nearly 600 mowers), and then the dreaded frame crack. The frame actually cracked where a plate the wheel mounted on was welded to the main frame. The crack was along the weld. The factory took his mower back to the factory and fixed it very quickly, all while he had the same mower given to him to use, just scared him I guess. The welds were beefed up massively on the 2011 model, and haven't seen an issue since the 11's. That was on a first year design. I have over 80 outlaws running around, and on the other end, I have one with 800 hours that was abused pretty heavy in less than a year that came in the shop for the first issue a throttle cable. There are issues all over on mowers, its just when its a bad boy its blown up (10 times over on here...LOL). I know they are not perfect, but they are a name brand now, and have every right to sit next to exmark and SCAG striving everyday to offer the best mower out at an affordable price. For example, I have one of the prototypes for 2012 letting crews use to offer feedback on and help with the design for the new year. Its neat to actually talk to the designers over every single change or negative that is recommended on a user by user basis. They even sent the mower with all types of blades to use to figure out which ones work better in different areas for the deck. Back to the original issue...is your mower at your dealer getting fixed? If its not take it in the morning, call warranty at bb tell them your issues and that your mower is at the dealer, and either your dealer will fix your freaking mower...period. there is a huge issue if your mower has been broke for 2 weeks in your garage. I have guys when they pull into the lot with an issue they don't pull back out without a mower on their trailer, and Its usually theirs...LOL. the worst thing is to have an unhappy lco in your lobby demanding his mower fixed, I rather have them in the shop helping me throwing their part on, sharpening blades, shooting the bull....an lco with my mower on their trailer is my biggest advertisement. Everyone of them here will recommend us, if not I wouldn't be selling anything here period.
Posted via Mobile Device

I bet you stay busy. That is how you treat customers. If you had sold the OP the mower, this thread would not have existed.

StanWilhite
08-16-2011, 11:53 PM
The thing I don't understand why the original dealer don't just fix the issues, make sure the deck is set up right with no defects cuts properly, and put the mower back on the trailer. Tighten up the brake, make sure the water temp guage is plugged in right prolly just a loose wire (if not throw new one on), hydro hoses sometimes leak, aren't set properly, not crimped good, just fix it, sometimes when new the auto deck lift shaft gets in a bind, take a little mallet and tap the shaft should work from here on out, if not throw a new motor on it. On the belt, that's exactly why companies give a warranty on belts, on a new piece of equipment there could be a Burr on a pulley, or like in this case the idler arm might not be aligned, fix it. One hour of labor, set deck check cut reassure customer, and throw back on the trailer. I don't understand why at the first mention of an issue on a brand new unit this customer wasn't taken care of. I know from experience to watch everything on a new piece of equipment, because that's when an issue will arrise. I hope maybe its just a new dealer and maybe doesn't know all the ins and outs, this story is crazy. I am sure the other idealer would be happy to see you and fix your issues for more income to his bottom line. I would call and make appointment so they can fix while you wait. Factory can ship parts overnight, but in this case, prolly can be fixed mostly without a part. Freaking hate doing this on my phone...LOL. to save the only face I can personally, on liberty's outlaw we had 4 issues, 2 very minor, one spindle cracked (only one of 2 I have seen out of nearly 600 mowers), and then the dreaded frame crack. The frame actually cracked where a plate the wheel mounted on was welded to the main frame. The crack was along the weld. The factory took his mower back to the factory and fixed it very quickly, all while he had the same mower given to him to use, just scared him I guess. The welds were beefed up massively on the 2011 model, and haven't seen an issue since the 11's. That was on a first year design. I have over 80 outlaws running around, and on the other end, I have one with 800 hours that was abused pretty heavy in less than a year that came in the shop for the first issue a throttle cable. There are issues all over on mowers, its just when its a bad boy its blown up (10 times over on here...LOL). I know they are not perfect, but they are a name brand now, and have every right to sit next to exmark and SCAG striving everyday to offer the best mower out at an affordable price. For example, I have one of the prototypes for 2012 letting crews use to offer feedback on and help with the design for the new year. Its neat to actually talk to the designers over every single change or negative that is recommended on a user by user basis. They even sent the mower with all types of blades to use to figure out which ones work better in different areas for the deck. Back to the original issue...is your mower at your dealer getting fixed? If its not take it in the morning, call warranty at bb tell them your issues and that your mower is at the dealer, and either your dealer will fix your freaking mower...period. there is a huge issue if your mower has been broke for 2 weeks in your garage. I have guys when they pull into the lot with an issue they don't pull back out without a mower on their trailer, and Its usually theirs...LOL. the worst thing is to have an unhappy lco in your lobby demanding his mower fixed, I rather have them in the shop helping me throwing their part on, sharpening blades, shooting the bull....an lco with my mower on their trailer is my biggest advertisement. Everyone of them here will recommend us, if not I wouldn't be selling anything here period.
Posted via Mobile Device

Very well said Retro!

nepatsfan
08-16-2011, 11:56 PM
We'll all watch and see if these posts stay or not. I personally think they will unless tempers flair.

I believe these forums (for the big part) are great. They are a brand new learning tool that has helped most, or all of us, over and over again. Informative discussion is good for all, whether the news is good or bad, we all can exchange information and learn from each others good experiences, and/or mistakes.

We all know that these mowers are machines, and you can count on one thing for sure....they're going to break from time to time, as all machines do.

But here is the difference in the average mower and Bad Boy:

If an average mower breaks, the owner posts the problem and people will jump in and share information and advice so that the owner can solve the problem. Just because a mower has a problem does not mean that it started out as an inferior product, and we all should know that.

But, because a comparable BB sells for less, it seems that there is definitely a double standard. If a BB breaks, instead of the usual replies on how to repair it, one of the first things you hear is "see there, I told you, you get what you pay for". Implying that since the mower has a problem, (regardless of age or abuse or anything else) it must have been an inferior product from the "get go".

It just shows a prejudice and that gets a little annoying to us BB owners that may have spent in the neighborhood of 15K for a machine. A machine we spent our hard earned money on, and a machine we should be entitled to be proud of.

Stan

which bb machine costs 15 grand? How has it worked out for you?

smithfabinc
08-16-2011, 11:59 PM
The thing I don't understand why the original dealer don't just fix the issues, make sure the deck is set up right with no defects cuts properly, and put the mower back on the trailer. Tighten up the brake, make sure the water temp guage is plugged in right prolly just a loose wire (if not throw new one on), hydro hoses sometimes leak, aren't set properly, not crimped good, just fix it, sometimes when new the auto deck lift shaft gets in a bind, take a little mallet and tap the shaft should work from here on out, if not throw a new motor on it. On the belt, that's exactly why companies give a warranty on belts, on a new piece of equipment there could be a Burr on a pulley, or like in this case the idler arm might not be aligned, fix it. One hour of labor, set deck check cut reassure customer, and throw back on the trailer. I don't understand why at the first mention of an issue on a brand new unit this customer wasn't taken care of. I know from experience to watch everything on a new piece of equipment, because that's when an issue will arrise. I hope maybe its just a new dealer and maybe doesn't know all the ins and outs, this story is crazy. I am sure the other idealer would be happy to see you and fix your issues for more income to his bottom line. I would call and make appointment so they can fix while you wait. Factory can ship parts overnight, but in this case, prolly can be fixed mostly without a part. Freaking hate doing this on my phone...LOL. to save the only face I can personally, on liberty's outlaw we had 4 issues, 2 very minor, one spindle cracked (only one of 2 I have seen out of nearly 600 mowers), and then the dreaded frame crack. The frame actually cracked where a plate the wheel mounted on was welded to the main frame. The crack was along the weld. The factory took his mower back to the factory and fixed it very quickly, all while he had the same mower given to him to use, just scared him I guess. The welds were beefed up massively on the 2011 model, and haven't seen an issue since the 11's. That was on a first year design. I have over 80 outlaws running around, and on the other end, I have one with 800 hours that was abused pretty heavy in less than a year that came in the shop for the first issue a throttle cable. There are issues all over on mowers, its just when its a bad boy its blown up (10 times over on here...LOL). I know they are not perfect, but they are a name brand now, and have every right to sit next to exmark and SCAG striving everyday to offer the best mower out at an affordable price. For example, I have one of the prototypes for 2012 letting crews use to offer feedback on and help with the design for the new year. Its neat to actually talk to the designers over every single change or negative that is recommended on a user by user basis. They even sent the mower with all types of blades to use to figure out which ones work better in different areas for the deck. Back to the original issue...is your mower at your dealer getting fixed? If its not take it in the morning, call warranty at bb tell them your issues and that your mower is at the dealer, and either your dealer will fix your freaking mower...period. there is a huge issue if your mower has been broke for 2 weeks in your garage. I have guys when they pull into the lot with an issue they don't pull back out without a mower on their trailer, and Its usually theirs...LOL. the worst thing is to have an unhappy lco in your lobby demanding his mower fixed, I rather have them in the shop helping me throwing their part on, sharpening blades, shooting the bull....an lco with my mower on their trailer is my biggest advertisement. Everyone of them here will recommend us, if not I wouldn't be selling anything here period.
Posted via Mobile Device

You are correct, and Its a shame that bad boy has a dealer like this that will let this problem drag on for two weeks now without doing whatever it takes to solve the problem. I guess its one of those deals where most of the mowers he sells are online, and he never has to deal with a "real" commercial cutter like we are, that is going to demand that a product perform as he advertised, without a bunch of downtime. If I were Bad boy, this guy wouldnt be a dealer after this, because piss poor customer service can ruin a name in an area for a long time to come. As for the pulley problem, the pully bracket was welded crooked an thats what is eating the belt. It should have been caught when the dealer set the mower up, and fixed before it ever left there. Thats the difference in a "REAL" dealer, and someone that could care less after they got your money.

StanWilhite
08-17-2011, 12:18 AM
which bb machine costs 15 grand? How has it worked out for you?

If my memory is right, a Bad Boy AOS with Cat 35hp diesel retails for somewhere in the 15K range, maybe closer to 16K, don't remember exactly, it's been several years since I priced the lineup. I also wasn't looking for that much machine, I was interested in the "Lightning", which is what I bought. A "Lightning" with a 26hp LC Kawi and a 60" deck.

MSRP on it (and they are pretty firm on their prices) was about 8300.00 + tax. This included, as I said, the optional manual foot deck lift (which is very useful for quickly jumping over obstacles such as roots, etc), run flats, and also a heavy "truck type" trailer hitch. I needed the hitch because I also tow a "Swisher" 60 inch "tow" or "trail" mower that gives me a total cutting width of 10 ft.

Yeah, throw a bagger on the AOS 35hp Cat and you're headed toward a 18-20K MSRP if my memory's right. That's what made it so funny when I heard a poster keep referring to BB as an "entry level" mower. A 15 or 16 thousand dollar, 2000 lb mower, with a 35 hp Cat diesel couldn't be categorized as "entry level" by any means....at least not in my world.

Where the confusion comes in is when people see the very bottom of the line up that TSC carries, and doesn't realize that there are much much heavier duty BB's built....TSC just doesn't carry them...you have to go to a dealer. The TSC BB's are home owner mowers, but are still built heavy for what they are.

I've been very happy so far with my mower, it's really built extremely heavy. I kept my last mower for 33 years and wanted to buy another that would hopefully last many years.

kb9nvh
08-17-2011, 06:23 AM
I just ordered some G6 blades for my lightning. From comparison to other mowers I've used my lightning with the stock blades doesn't have much of any suction. On my old wheelhorse 42" mower I would have to be careful not to get too close to rope or something lying on the ground as it would suck it right up!! The BB doesn't have that issue..haha. It only cuts good at lower settings (like 1.5 to 2.5 inches). After that the blades just hit was they hit without the deck seeming to contribute. Hope the G6 blades help this as I dont like cutting so low. Also, I didnt' know the deck changed pitch with height...I thought the design kept it level. Anyway, after the new blades get on its time to look at deck adjustment again. My only other grip with my lightning is that its not a mower you want to use on hills, at least with the stock tires it came with). I've toyed with the idea of getting a more aggressive tread (ala dixie chopper).

I have never seen that problem after the g6 blades were installed. I would have to figure without seeing the machine that the deck isnt leveled correctly. Im not saying it will correct the problem in your situation since i dont know your conditions but its very much worth the time to find out. Remember that the deck changes pitch as you lower it. Be sure to level it at the height you will be cutting.

kb9nvh
08-17-2011, 06:32 AM
The thing I don't understand why the original dealer don't just fix the issues, make sure the deck is set up right with no defects cuts properly, and put the mower back on the trailer. Posted via Mobile Device

There you have it!! if you make your living with your mower, its probably more important to shop dealer than it is to shop machine. That said, I wonder how a frame gets cracked on one of these heavy machines like the outlaw? I would to see pictures of how and where the crack occurred to see if it looks like a factory screw up or super hard use/abuse. My lighting is mowing 2 acres that really ate up a 60" swisher trail mower. After 4 years I was welding on that trailmower all the time. Also, it was way underpowered with a 14hp kohler. granted, pulling with a polaris 4 wheeler, I may have tended to go faster than I would have pulling with something else that may have contributed to my poor mowing experience with the trailmower.

kb9nvh
08-17-2011, 06:36 AM
Yeah, unless its something horribly complicated, my thoughts are that I'm time and money ahead by just getting parts and fixing myself. The BB factory has always bent over backward to make sure I had what I needed quickly and for free (so far).


I would get the parts sent to me under warranty then take the machine to the other dealer and have them do the work. Or I would do it myself. I would compare my machine with a new one off the showroom floor to see what is different, that makes it eat pump belts etc. Bottom line I would get it done one way or the other just so I could keep mowing. I would document it all with pictures etc. I've been in the same boat with every mower I've owned because I never had dealer support within 100 miles usually further away. Now I have a local BB dealer and JD dealer thats it. But I still prefer to do some of the repairs myself do to time restraints. If I can get parts I'm all over it at night and mowing in the day. Thankfully I have some backup mowers. If you can't find one to compare with ...Does anyone else have the same machine and can they post pictures of the belts and tensioners, etc to compare it . Bottom line lets help him get it fixed. BadBoy needs to take care of this because it's not acceptable to leave someone hanging like this. But until they step up lets do what we can to help. Retrodog do you have anything to add to help with this problem.

MOHUSTLER
08-17-2011, 01:28 PM
I am really enjoying this thread. Glad it has not been deleted. And yes sorry puppy paws, they do delete threads on oppinions without getting out of hand. I have had many posts deleted ONLY on bad boy mowers. And I downtalk alot of other brands just as hard with no delets or suppended accounts.

Down to the real issue. I think the problem that bad boy is having is they are a new company with a new delaer network. It has taken me almost 10 years now to get my parts inventory where it needs to be. Most BB dealers, NOT ALL BB just most, are still wet behind the ears in the lawn industry. Our local BB dealer is a large new holand dealer and can give a crap about selling mowers. He just takes bad boys free advertising they throw his way and run with it.

And I will say that im in a diehard exmark country here, I hear more about compare your mower to a bb now then I do any other brand around. They have deff got the homeowner thinking about thier name. Good Job on thier part. I can recal 1 sale I lost to BB in the past 3 years, and it was only becasue of the price of the mower, not casue what I was selling was inferior to thier product. I will admit they have some killer prices. But with a good price you loose good warranty and compant support.

THIS is what is ment when people say you get what you pay for. When your buying a mower your paying for 50% mower and 50% dealer and company support. This is what makes a good mower a great mower.

There are tons of GOOD mowers out there. Its how a dealer and a company stands behind them that makes them GREAT mowers. BB is still stuck in the good mower category beacause of poor warranty and the way the stand behind thier products. I have had my hustler rep swap out mowers that had issues with over 300hours on them for brand new mowers right out of the crate to be sent back to the factory so they can tear a mower down and see what the issue is and correct that on future mowers. THIS is what makes a company GREAT.

Mabey BB needs to stop handing out free delaer advertising and trying to put thier name on everything possible, rodeo, bass boats, sea world, every prime time show in the spring I see a bb commercial on TV, having every washed up country singer say they run a BB mower. And focus on company support.

Girls with large boobs dont sell mowers, Support of your product sells mowers.

Im sure they have attended any advertising seminar around that FIRST THING said is DO NOT HAVE FLASHY WOMEN in with your product, Unless your selling magazines with naked women in there, you want people to focus on your product. NOT focus on the girl singing posters for 5$ a pop.

hammmerhead
08-17-2011, 02:07 PM
I am really enjoying this thread. Glad it has not been deleted. And yes sorry puppy paws, they do delete threads on oppinions without getting out of hand. I have had many posts deleted ONLY on bad boy mowers. And I downtalk alot of other brands just as hard with no delets or suppended accounts.

Down to the real issue. I think the problem that bad boy is having is they are a new company with a new delaer network. It has taken me almost 10 years now to get my parts inventory where it needs to be. Most BB dealers, NOT ALL BB just most, are still wet behind the ears in the lawn industry. Our local BB dealer is a large new holand dealer and can give a crap about selling mowers. He just takes bad boys free advertising they throw his way and run with it.

And I will say that im in a diehard exmark country here, I hear more about compare your mower to a bb now then I do any other brand around. They have deff got the homeowner thinking about thier name. Good Job on thier part. I can recal 1 sale I lost to BB in the past 3 years, and it was only becasue of the price of the mower, not casue what I was selling was inferior to thier product. I will admit they have some killer prices. But with a good price you loose good warranty and compant support.

THIS is what is ment when people say you get what you pay for. When your buying a mower your paying for 50% mower and 50% dealer and company support. This is what makes a good mower a great mower.

There are tons of GOOD mowers out there. Its how a dealer and a company stands behind them that makes them GREAT mowers. BB is still stuck in the good mower category beacause of poor warranty and the way the stand behind thier products. I have had my hustler rep swap out mowers that had issues with over 300hours on them for brand new mowers right out of the crate to be sent back to the factory so they can tear a mower down and see what the issue is and correct that on future mowers. THIS is what makes a company GREAT.

Mabey BB needs to stop handing out free delaer advertising and trying to put thier name on everything possible, rodeo, bass boats, sea world, every prime time show in the spring I see a bb commercial on TV, having every washed up country singer say they run a BB mower. And focus on company support.

Girls with large boobs dont sell mowers, Support of your product sells mowers.

Im sure they have attended any advertising seminar around that FIRST THING said is DO NOT HAVE FLASHY WOMEN in with your product, Unless your selling magazines with naked women in there, you want people to focus on your product. NOT focus on the girl singing posters for 5$ a pop.

A lot of valid points made here. I couldnt agree with you more on some of the dealers that have a shingle thrown up and they sell mowers, but should have no business trying to repair them. Having said that, Badboy gets picked on a lot here whenever someone has a problem. Sure, all mowers have issues, just pick ANY name and you can read issue after issue on this site. For some reason though, there is a lot of hate for BB here. Personally, with some refinement, I think BB will be a major contender in time and the other manu's will have to take note.

StanWilhite
08-17-2011, 03:39 PM
If my memory is right, a Bad Boy AOS with Cat 35hp diesel retails for somewhere in the 15K range, maybe closer to 16K, don't remember exactly, it's been several years since I priced the lineup. I also wasn't looking for that much machine, I was interested in the "Lightning", which is what I bought. A "Lightning" with a 26hp LC Kawi and a 60" deck.

MSRP on it (and they are pretty firm on their prices) was about 8300.00 + tax. This included, as I said, the optional manual foot deck lift (which is very useful for quickly jumping over obstacles such as roots, etc), run flats, and also a heavy "truck type" trailer hitch. I needed the hitch because I also tow a "Swisher" 60 inch "tow" or "trail" mower that gives me a total cutting width of 10 ft.

Yeah, throw a bagger on the AOS 35hp Cat and you're headed toward a 18-20K MSRP if my memory's right. That's what made it so funny when I heard a poster keep referring to BB as an "entry level" mower. A 15 or 16 thousand dollar, 2000 lb mower, with a 35 hp Cat diesel couldn't be categorized as "entry level" by any means....at least not in my world.

Where the confusion comes in is when people see the very bottom of the line up that TSC carries, and doesn't realize that there are much much heavier duty BB's built....TSC just doesn't carry them...you have to go to a dealer. The TSC BB's are home owner mowers, but are still built heavy for what they are.

I've been very happy so far with my mower, it's really built extremely heavy. I kept my last mower for 33 years and wanted to buy another that would hopefully last many years.

RetroDog just let me know that the MSRP on a Bad Boy AOS w/ a 72" deck and a 35hp diesel is 13K not 15K.

It's been almost 3 years since I was doing all of my research on Z's and I wasn't looking for something like an AOS, I was shopping for either a Bad Boy "Lightning" or something comparable to a "Lightning" in another brand. I looked at an awful lot of mowers in a 3 or 4 year period so my memory has faded a little.

I think maybe it was the Ferris with the 35hp Cat that was around 15 or 16K.
Sorry for the misquote.
Stan

MOHUSTLER
08-17-2011, 03:46 PM
A lot of valid points made here. I couldnt agree with you more on some of the dealers that have a shingle thrown up and they sell mowers, but should have no business trying to repair them. Having said that, Badboy gets picked on a lot here whenever someone has a problem. Sure, all mowers have issues, just pick ANY name and you can read issue after issue on this site. For some reason though, there is a lot of hate for BB here. Personally, with some refinement, I think BB will be a major contender in time and the other manu's will have to take note.

I agree that BB might be a major name in the industry in time. But they need to learn from thier mistakes right now instead of try and cover them up. There is only one way to find out your mistakes and learn from them.

This goes for everyone in this industry, LCO's learn from thier mistakes and complaints from customers. I as a dealer learn from my mistakes as well. I learned the hard way with puting parts on and learning as I go. If I would have kicked it out the door and said, to bad so sad, im not going to admit that I had a fault and wont fix it. I would not stay in business.

hammmerhead
08-17-2011, 05:34 PM
I agree that BB might be a major name in the industry in time. But they need to learn from thier mistakes right now instead of try and cover them up. There is only one way to find out your mistakes and learn from them.

This goes for everyone in this industry, LCO's learn from thier mistakes and complaints from customers. I as a dealer learn from my mistakes as well. I learned the hard way with puting parts on and learning as I go. If I would have kicked it out the door and said, to bad so sad, im not going to admit that I had a fault and wont fix it. I would not stay in business.

I totally agree and I am sure they are doing just that. You know the last thing in the world that any company wants is to see a fiasco from a crappy dealer printed here.
If you look back at the big names that are out there right now, none were born overnight. In fact, many of the successful companies have all been bought out by major Corporate Giants just to take their design and success to add under their wing. BB is already taking a bite out of the other manu's sales (even if it is small) and they are a successful company, they just have some issues to sort out just like every other manu. out there. Everyone has a flop from time to time and BB didnt get where they are today in such a short period of time by not correcting an error or two.

I am wondering if the OP took his rig back to the original dealer or carted it to a new one? Seems like the district rep would have instructed the OP to take it to the original dealer and they will handle it.

Another thing, where are all of the kiddies that were posting all the BS BB threads a few weeks back? Cant believe they have not jumped in here only to do some thread crapping. I hope this thread is genuine and we are not being taken for a ride.

smithfabinc
08-17-2011, 05:49 PM
I agree that BB might be a major name in the industry in time. But they need to learn from thier mistakes right now instead of try and cover them up. There is only one way to find out your mistakes and learn from them.

This goes for everyone in this industry, LCO's learn from thier mistakes and complaints from customers. I as a dealer learn from my mistakes as well. I learned the hard way with puting parts on and learning as I go. If I would have kicked it out the door and said, to bad so sad, im not going to admit that I had a fault and wont fix it. I would not stay in business.

Yet another day goes by and still no resolution. :confused: It makes me wonder what the criteria is to become a bad boy dealer. I guess if you "invent" a useless set of brakes for a caster wheel on a zero turn, it qualifys you as a dealer. Still havent figured that out yet, but I saw straight through this dealer when he tried to sell me a set for this mower. Brakes on the front of a zero turn only create a false sense of security of being somewhere you shouldnt be anyway. Roll bars are not for operators that use there brains, they are for the guys that try to do stuff with a zero turn that they werent made to do. In the end, I really hate it for Bad Boy, because one crappy dealer can ruin it for alot of guys who might have been like me and given them a try. Being an LCO, dealer support is a must. The post above was right, its 50% mower, and 50% dealer backing that makes guys go tell others that they have a GREAT mower.

smithfabinc
08-17-2011, 06:04 PM
I totally agree and I am sure they are doing just that. You know the last thing in the world that any company wants is to see a fiasco from a crappy dealer printed here.
If you look back at the big names that are out there right now, none were born overnight. In fact, many of the successful companies have all been bought out by major Corporate Giants just to take their design and success to add under their wing. BB is already taking a bite out of the other manu's sales (even if it is small) and they are a successful company, they just have some issues to sort out just like every other manu. out there. Everyone has a flop from time to time and BB didnt get where they are today in such a short period of time by not correcting an error or two.

I am wondering if the OP took his rig back to the original dealer or carted it to a new one? Seems like the district rep would have instructed the OP to take it to the original dealer and they will handle it.

Another thing, where are all of the kiddies that were posting all the BS BB threads a few weeks back? Cant believe they have not jumped in here only to do some thread crapping. I hope this thread is genuine and we are not being taken for a ride.

it was taken back to the origional dealer three times, and with no effort to correct the problem other than the "dealer" saying he had to make some phone calls...... phone calls dont fix problems, dealers that care about keeping customers do. The dealer seems more interested in selling farm attachments online than taking care of guys that buy $11,000 mowers. The situation at the dealer ended with us telling him that if we needed to involve an attorney to get this solved we would, but dont want to... Now he says he has a policy of once threatened with an attorney, he wont speak to anyone but an attorney...... so this guy is 100% attempting to be difficult to deal with. But thats ok, because in the end, us asking for a refund for all the total BS we have had to deal with is perfectly legal, and will stand up in court. Its not our fault that we dont have another dealer close by and it wouldnt be right shoving this problem on another dealer when the poor guy didnt make a dime on selling this mower.

rwaters
08-17-2011, 06:15 PM
Say Bye Bye to this thread..... I would be surprised if it lasts a few more hours

smithfabinc
08-17-2011, 06:24 PM
Say Bye Bye to this thread..... I would be surprised if it lasts a few more hours

Its not bad boys fault as much as it is the dealers. They told me at the factory that I bought the mower from the dealer, not them, and I would have to handle it with the dealer. True, there are problems with the mower, that cant be passed by, but bottom line is that somebody has to hold these dealers accountable for piss poor customer service. I have spoken with other dealers in the area that sell wrights, and exmarks, and they said that if a customer was that unhappy with their product, they would immediately refund their money and help them any way they could so that the customer would have good things to say about their experiance, and may give them a shot at their business in the future. Playing the blame game, and the fact that the dealer even made comments about bad boys flaws just totally ruined it for me. Its hard to have faith in what you are running for a living when even the dealer say its not as good as it should be AFTER you bought it.

StanWilhite
08-17-2011, 07:57 PM
I agree that BB might be a major name in the industry in time. But they need to learn from thier mistakes right now instead of try and cover them up. There is only one way to find out your mistakes and learn from them.

This goes for everyone in this industry, LCO's learn from thier mistakes and complaints from customers. I as a dealer learn from my mistakes as well. I learned the hard way with puting parts on and learning as I go. If I would have kicked it out the door and said, to bad so sad, im not going to admit that I had a fault and wont fix it. I would not stay in business.

Yep.
It's not the mistakes that determine how good a company is, because they all make mistakes. It's how the company responds to the mistakes, that determines the quality of that company.

nepatsfan
08-17-2011, 08:07 PM
Yep.
It's not the mistakes that determine how good a company is, because they all make mistakes. It's how the company responds to the mistakes, that determines the quality of that company.

Absolutely right. What I would question is that after over two weeks of trying to deal with an uncooperative dealer why the manufacturer wouldn't step in and make it right. Send a rep out to the dealer to meet the buyer and the dealer or send a rep to his shop or house.

These are not major issues in the grand scheme of things.....seems like all these problems could be corrected in a day according to retrodog. Why not stand behind the product and correct the issues?

smithfabinc
08-17-2011, 08:34 PM
Absolutely right. What I would question is that after over two weeks of trying to deal with an uncooperative dealer why the manufacturer wouldn't step in and make it right. Send a rep out to the dealer to meet the buyer and the dealer or send a rep to his shop or house.

These are not major issues in the grand scheme of things.....seems like all these problems could be corrected in a day according to retrodog. Why not stand behind the product and correct the issues?

They offered to fix the mower at another dealership which would be way out of my way to go to, and then I would have to rely on that dealer thats not in our area for service. If I would have known the dealer network in NC is that weak, I would have never even looked at this machine. Nothings perfect, and crap happens, but its how they deal with it. All in all, its been a bad deal from the start, and i didnt get much action till I made the problems known on here. Thats not what I was looking for when it comes to making that kind of investment. I had to really create a fuss to get anything accomplished, and as of tonight, still no solution unless I want to waste my time and fuel to haul the mower to a dealer out of the area.

MJB
08-17-2011, 08:41 PM
I think BB should and will take care of this. But they really should make more of an effort for commercial cutters if they expect to sell more machines. I've never had any bad or negative experiences in the year I've owned one. But I would like to think if I just purchased a new mower that had these issues that they would step up and help me out. But maybe in this case the best thing is to call the other dealer and see if he is willing to go out of his way to sell more BB's, by making the necessary repairs. It's out of the way but sometimes we have to travel further to get a better dealer. My Hustler was broke down constantly and I was mad at Hustler but not the dealer. But I still had to drive 100 miles each way everytime the wheel motors, or engine plate cracked. But the dealer took care of it. The other dealer may fix it up right and help you make the best out of this situation. I've been thru this with Toro and Hustler. Toro will never get my business again, and Hustler maybe down the road if they can produce a winner with sevaral years to back it up, I will try again.. But right now Exmark is the best machine for my area, they just never break down and have a great cut in northern grasses. But I have to travel for an Exmark too. So call the dealer in the next city and see if he's willing to help, it never hurts to ask. And BB come on, someone step up and expedite things, everyone is watching.

nepatsfan
08-17-2011, 08:43 PM
They offered to fix the mower at another dealership which would be way out of my way to go to, and then I would have to rely on that dealer thats not in our area for service. If I would have known the dealer network in NC is that weak, I would have never even looked at this machine. Nothings perfect, and crap happens, but its how they deal with it. All in all, its been a bad deal from the start, and i didnt get much action till I made the problems known on here. Thats not what I was looking for when it comes to making that kind of investment. I had to really create a fuss to get anything accomplished, and as of tonight, still no solution unless I want to waste my time and fuel to haul the mower to a dealer out of the area.

Might be worth it to just bite the bullet and drive the hour to get the thing fixed. I dont think you should have to but you dont want an $11,000 lawn ornament. Then I would cut my losses and trade it in on a different brand with better local service. I would first try to make badboy take it back. If they dont have a competent dealer than it isn't your problem and you shouldn't have to keep the thing. Who wants to drive an hour for every little thing.

Johnny test
08-17-2011, 08:53 PM
Yep, they suk...

smithfabinc
08-17-2011, 08:55 PM
Might be worth it to just bite the bullet and drive the hour to get the thing fixed. I dont think you should have to but you dont want an $11,000 lawn ornament. Then I would cut my losses and trade it in on a different brand with better local service. I would first try to make badboy take it back. If they dont have a competent dealer than it isn't your problem and you shouldn't have to keep the thing. Who wants to drive an hour for every little thing.

Thats my point. I have really good dealers that we drive right by on the way to jobsites, and You cant blame me for giving Bad Boy a try, but when this kind of crap happens, Its better to just get a refund and try again with a brand that A: has great dealer support, and B: will do what is right when it comes to keeping guys like all of us going when things go haywire with new equipment. Im not asking for a buy back on a mower that has 400hrs and has had the crap beat out of it, This thing has 37 hours and is in showroom condition. Im not wanting to get rid of it cause I dont like the color, its the way they handle problems and the lousy dealer support that I cant rely on.

MJB
08-17-2011, 09:16 PM
Thats my point. I have really good dealers that we drive right by on the way to jobsites, and You cant blame me for giving Bad Boy a try, but when this kind of crap happens, Its better to just get a refund and try again with a brand that A: has great dealer support, and B: will do what is right when it comes to keeping guys like all of us going when things go haywire with new equipment. Im not asking for a buy back on a mower that has 400hrs and has had the crap beat out of it, This thing has 37 hours and is in showroom condition. Im not wanting to get rid of it cause I dont like the color, its the way they handle problems and the lousy dealer support that I cant rely on.

An hour really is not that far to get things resolved. They can't come out for a few weeks but that dealer could solve this, so you have to work with them sometimes. I went with name brand dealers and had more headaches than you have so far and had to drive 4 hrs round trip every few weeks to drop off or pick up that Super Z. But I had to have a Hustler so sometimes even going with the older comapnies and you still get the shaft..

smithfabinc
08-17-2011, 09:42 PM
An hour really is not that far to get things resolved. They can't come out for a few weeks but that dealer could solve this, so you have to work with them sometimes. I went with name brand dealers and had more headaches than you have so far and had to drive 4 hrs round trip every few weeks to drop off or pick up that Super Z. But I had to have a Hustler so sometimes even going with the older comapnies and you still get the shaft..

An hour is a long way when youve spent $11k trying a new mower brand and then between the factory and the dealer, they botch things up like this. I could have had myself a nice exmark and have 3 dealers within 20 minutes of the shop, but I believed all the advertising that bad boy does about getting more bang for your buck.... so bravo guys, your advertising worked, just wish the mower had, and that you had more dealers that knew what the heck was going on.

Snapper Jack
08-17-2011, 10:04 PM
An hour is a long way when youve spent $11k trying a new mower brand and then between the factory and the dealer, they botch things up like this. I could have had myself a nice exmark and have 3 dealers within 20 minutes of the shop, but I believed all the advertising that bad boy does about getting more bang for your buck.... so bravo guys, your advertising worked, just wish the mower had, and that you had more dealers that knew what the heck was going on.
I know exactly what I'd do if that POS was mine ,especially when you get lame support from the manufacture and dealers.There's a reason why those mowers are called Bad Boys.

smithfabinc
08-17-2011, 10:10 PM
I know exactly what I'd do if that POS was mine ,especially when you get lame support from the manufacture and dealers.There's a reason why those mowers are called Bad Boys.

Amen Brother! enough is enough. :nono:

LibertyFarmLandscaping
08-17-2011, 10:40 PM
Thats my point. I have really good dealers that we drive right by on the way to jobsites, and You cant blame me for giving Bad Boy a try, but when this kind of crap happens, Its better to just get a refund and try again with a brand that A: has great dealer support, and B: will do what is right when it comes to keeping guys like all of us going when things go haywire with new equipment. Im not asking for a buy back on a mower that has 400hrs and has had the crap beat out of it, This thing has 37 hours and is in showroom condition. Im not wanting to get rid of it cause I dont like the color, its the way they handle problems and the lousy dealer support that I cant rely on.

It shows on Scags site that you have a "Pro Gold" Scag dealer in your town. Why did you not buy a Scag from them?

MJB
08-18-2011, 12:24 AM
An hour is a long way when youve spent $11k trying a new mower brand and then between the factory and the dealer, they botch things up like this. I could have had myself a nice exmark and have 3 dealers within 20 minutes of the shop, but I believed all the advertising that bad boy does about getting more bang for your buck.... so bravo guys, your advertising worked, just wish the mower had, and that you had more dealers that knew what the heck was going on.

I understand your frustration, you had other choices in your town. I didn't have many choices so I look at things differently because I have always had to have a company that could get me parts quickly so I could fix them. Walker, Grasshopper, Exmark all fit the bill, and they never broke down. Only Hustler and Toro were complete lemons and all of the dealers were from 100 miles away.

So I am just saying make the call to this other dealer and see if he is even an option. I never got my money back from Hustler or Toro, that was not even an option for me. So after 3 days I think you own what you own, so get it running right, and make some money, and it should hold up for the next 3 years, then trade it, or sell it. When I got my Outlaw I had a problem with the cut becuse the pitch was way off, and I was not doing it right. Now it cuts very well with the high lift blades, and leaves nice stripes. But it took me 2 weeks because I knew more about the mower setup than my new dealer. So this can be a problem , unfortunately we don't all live next to Retrodog. Good dealers are far a few between in all brands of mowers, especially a new one like BB.

smithfabinc
08-18-2011, 07:55 AM
It shows on Scags site that you have a "Pro Gold" Scag dealer in your town. Why did you not buy a Scag from them?

We wanted a diesel, and the scag diesel IS a great mower, and they do cut very well wet or dry with the velocity deck. I was promised that this Bad Boy would do the same for about 3 grand less. Its is in no way even close to the same cut quality. As I said before, there are several dealers close to here, that carry scag, wright, exmark, hustler, and most of the Brands that have been around a long time. Not nocking scag at all, but the price of their turf tiger diesel is around 15K, but as the saying goes "you really do get what you pay for!"

smithfabinc
08-18-2011, 08:15 AM
I understand your frustration, you had other choices in your town. I didn't have many choices so I look at things differently because I have always had to have a company that could get me parts quickly so I could fix them. Walker, Grasshopper, Exmark all fit the bill, and they never broke down. Only Hustler and Toro were complete lemons and all of the dealers were from 100 miles away.

So I am just saying make the call to this other dealer and see if he is even an option. I never got my money back from Hustler or Toro, that was not even an option for me. So after 3 days I think you own what you own, so get it running right, and make some money, and it should hold up for the next 3 years, then trade it, or sell it. When I got my Outlaw I had a problem with the cut becuse the pitch was way off, and I was not doing it right. Now it cuts very well with the high lift blades, and leaves nice stripes. But it took me 2 weeks because I knew more about the mower setup than my new dealer. So this can be a problem , unfortunately we don't all live next to Retrodog. Good dealers are far a few between in all brands of mowers, especially a new one like BB.

You have an outlaw, which is a completely different deck than I do. The factory has already admitted cut quality issues in certain types of grass with the ADS deck, and if we were told this from the start, we could have taken that into consideration for the lower price on the mower. Bottom line is that the dealer told us a bunch of false claims about how great this mower is, and now that he got paid in cash at the sale, hes bailing out and doesnt want to fix the problem, and Im not going out of my way, at my expense to deal with this mower. Thats why there are laws to protect consumers when they get jacked on a deal like this.

MJB
08-18-2011, 09:06 AM
You have an outlaw, which is a completely different deck than I do. The factory has already admitted cut quality issues in certain types of grass with the ADS deck, and if we were told this from the start, we could have taken that into consideration for the lower price on the mower. Bottom line is that the dealer told us a bunch of false claims about how great this mower is, and now that he got paid in cash at the sale, hes bailing out and doesnt want to fix the problem, and Im not going out of my way, at my expense to deal with this mower. Thats why there are laws to protect consumers when they get jacked on a deal like this.

Sounds like you are going to have to make that dealer fix it, or refund it then. I hope you get your money back from him. Otherwise I'm not sure what BB can, or will do. Makes it harder for BB to help you get it repaired quickly, unless you wait for the rep to pick it up and carry it somewhere else to repair.
Dealers like that need to be stopped but not sure how that will go. Report him to the BBB so no one else gets ripped off. This could drag out a while how long can your back up mower hold out? Let us know how it all turns out.

MOHUSTLER
08-18-2011, 09:26 AM
I hate saying it but you have 2 options. Take it to the dealer an hour away and bite the bullet. Or get your laywer in the mix. A few letters from an attourney to BB will get the wheels turning on thier part.

It would be cheaper for them to take your mower back and move it as a demo at another dealer and give you a brand new one then to have to pay thier laywers XXX an hour to fight with you on the issue.

But im not BB and I can see that they have a rather large ego and might try and fight you on the matter.

Either way, best of luck to you and I am pulling for you to get taken care of in a proper manner on thier part. A few more posts here on the negative side will also get thier wheels turning. They hate bad press, ALL companies do. Im just suprised that they have not been more involved with getting your issues solved. Its really sad to see compaines act in the manner that they are treating you.

IF a dealer cant solve your issue. They need to have someone from the factory solve your issue.

I do think that if BB gets a better dealer basis, they will have much better product reputation. Only time will tell what is in the future for BB. They need to focus on getting dealers with a good reputation. Not dealers who sell mowers beside thier antiques and monster trucks.

rwaters
08-18-2011, 09:46 AM
Its not bad boys fault as much as it is the dealers. They told me at the factory that I bought the mower from the dealer, not them, and I would have to handle it with the dealer. True, there are problems with the mower, that cant be passed by, but bottom line is that somebody has to hold these dealers accountable for piss poor customer service. I have spoken with other dealers in the area that sell wrights, and exmarks, and they said that if a customer was that unhappy with their product, they would immediately refund their money and help them any way they could so that the customer would have good things to say about their experiance, and may give them a shot at their business in the future. Playing the blame game, and the fact that the dealer even made comments about bad boys flaws just totally ruined it for me. Its hard to have faith in what you are running for a living when even the dealer say its not as good as it should be AFTER you bought it.

I just posted that to see how long it took to remove it as your dealer is a sponsor of the site. I am also shocked because as I remember your dealer was posting on the Internet a while back saying he was going to build his own mower called redneck mowers. Hell if he has the tools to build a mower and is smart enough to design his own mower he should be able to fix the bad boy quickly.

rwaters
08-18-2011, 09:49 AM
Dealers like that need to be stopped but not sure how that will go.

Not likely all companies care about is sales, this guy sells a lot of units online, that others have to support a few local customers pissed off about service will not affect him that much as for sales. Any reputable company should drop a dealer from being on here trying to sell units from his shop to customers he could not support. We should be taking care of the equipment we sell, these are $10,000 machines not toasters.

hammmerhead
08-18-2011, 11:05 AM
You have an outlaw, which is a completely different deck than I do. The factory has already admitted cut quality issues in certain types of grass with the ADS deck, and if we were told this from the start, we could have taken that into consideration for the lower price on the mower. Bottom line is that the dealer told us a bunch of false claims about how great this mower is, and now that he got paid in cash at the sale, hes bailing out and doesnt want to fix the problem, and Im not going out of my way, at my expense to deal with this mower. Thats why there are laws to protect consumers when they get jacked on a deal like this.


You said you bought two of these mowers.....
So are you wanting refunds on both of the mowers or just one?

You know, living in a dry county, I have to drive 30 minutes one way just to buy Beer or Liquor.

If you have almost 30 grand tied up in two mowers and are not willing to drag them to a competent dealer 1 hour away, it makes me question your true motive. Im guessing you got the cheapest price from this guy that is offering you no service. There are countless guys on this site that drive way out of their way to get good support from a decent dealer and mechanic. Many others breakup with their dealer from a mishap and move on to one they prefer better. You talk about how you could have bought this brand of mower or could have bought that brand of mower, but then say the dealer lied to you? Can you elaborate on these lies? If you were seasoned in knowing how important support is with these machines, why dont you find that new dealer and get your machine fixed? Not to mention, you spent that much money on two mowers and didnt even try them out to find that they cut poorly? This is not making sense....
You know, there are several dealers in my small town of 50K that I would never let touch any of my handhelds or mowers, but guess what, there are tons of them like this all over the U.S.
Im pretty certain BB will get your mowers right and stand by their warranty, but a bailout.......or I mean, refund....Im doubting this.

smithfabinc
08-18-2011, 01:04 PM
You said you bought two of these mowers.....
So are you wanting refunds on both of the mowers or just one?

You know, living in a dry county, I have to drive 30 minutes one way just to buy Beer or Liquor.

If you have almost 30 grand tied up in two mowers and are not willing to drag them to a competent dealer 1 hour away, it makes me question your true motive. Im guessing you got the cheapest price from this guy that is offering you no service. There are countless guys on this site that drive way out of their way to get good support from a decent dealer and mechanic. Many others breakup with their dealer from a mishap and move on to one they prefer better. You talk about how you could have bought this brand of mower or could have bought that brand of mower, but then say the dealer lied to you? Can you elaborate on these lies? If you were seasoned in knowing how important support is with these machines, why dont you find that new dealer and get your machine fixed? Not to mention, you spent that much money on two mowers and didnt even try them out to find that they cut poorly? This is not making sense....
You know, there are several dealers in my small town of 50K that I would never let touch any of my handhelds or mowers, but guess what, there are tons of them like this all over the U.S.
Im pretty certain BB will get your mowers right and stand by their warranty, but a bailout.......or I mean, refund....Im doubting this.

you apparently misread something. I bought 1 of these mowers. This dealer, or any of the others in NC,dont offer a demo for this model. Thats why I had to rely on what the dealer told me about the quality of this machine and the job that it will perform. As far as the false statements the dealer told me : the biggest being the cut quality. I asked him face to face about the cut quality and he replied "excelent". I also stated the type of grass I was cutting, and he said i would have NO issues, that it would give a nice finish. Then, after all this blew up, he tried to tell my wife and I that it was because the grass had an irrigation system, that was causing the problem....how lame is that! Then he proceeds to tell us that Bad Boy was behind on there engineering, and that the problems we are having are just going to have to be tolerated. Then, I asked the dealer about dealer support if we had an issue, or something broke, he replied that they had great customer service and that he really takes care of the commercial guys.... well, you can see how that turned out. Then, being as dis-satisfied as we are with the mower, he first said we cant return it, then said we could but was going to keep 10% of the purchase price since the equipment was used. Funny thing is that there is no mention of this on the invoice, or in the store about a return policy for used equipment. according to the BBB, this would have to be on the invoice or posted in the store to be valid. All that crap, on top of him calling bad boy and slandering us(which we have proof) is why we want a refund and to be done with this whole fiasco.

hammmerhead
08-18-2011, 01:21 PM
you apparently misread something. I bought 1 of these mowers. This dealer, or any of the others in NC,dont offer a demo for this model. Thats why I had to rely on what the dealer told me about the quality of this machine and the job that it will perform. As far as the false statements the dealer told me : the biggest being the cut quality. I asked him face to face about the cut quality and he replied "excelent". I also stated the type of grass I was cutting, and he said i would have NO issues, that it would give a nice finish. Then, after all this blew up, he tried to tell my wife and I that it was because the grass had an irrigation system, that was causing the problem....how lame is that! Then he proceeds to tell us that Bad Boy was behind on there engineering, and that the problems we are having are just going to have to be tolerated. Then, I asked the dealer about dealer support if we had an issue, or something broke, he replied that they had great customer service and that he really takes care of the commercial guys.... well, you can see how that turned out. Then, being as dis-satisfied as we are with the mower, he first said we cant return it, then said we could but was going to keep 10% of the purchase price since the equipment was used. Funny thing is that there is no mention of this on the invoice, or in the store about a return policy for used equipment. according to the BBB, this would have to be on the invoice or posted in the store to be valid. All that crap, on top of him calling bad boy and slandering us(which we have proof) is why we want a refund and to be done with this whole fiasco.

One month ago bought 2 Bad Boy 28 hp diesel mowers. Have tried many mowers before deciding on these 2, liked the ride and decent cut. Problems started after one week, deck bearing went out, paint chipping off, hydraulic leak, bolts on exhaust guard vibrated off, and after 30 days went to get on mower and the deck won't move up or down. What to do? I like the mowers except for the problems. Called bad boy said some things might be fixed under warranty but would sell me a can of spray paint for 13.99. Instead of working tomorrow I will be driving 70 miles to dealer to get issues fixed. Hope this is not an ongoing problem especially for the price you pay. A little unhappy right now so venting since I paid for NEW equipment so I wouldn't have to work on equipment all the time. Anyone else with these issues?? More reviews to come good or bad. :cry:

Cole Hog - 2 bad boy 28 hp Diesel
Dodge Cummins Diesel
Kawasaki Weedeaters
Kawasaki Stick Edger
Redman Blower


You stated that you bought 2 mowers in your original post. Your signature says you own 2 badboy 28 hp Diesels. ???

Did you already own one before or what gives here?

If the dealer is offering 90% of your original purchase price, I would take that and run. An Attorney will probably charge you way more than than that to take on BB.

smithfabinc
08-18-2011, 01:34 PM
You stated that you bought 2 mowers in your original post. Your signature says you own 2 badboy 28 hp Diesels. ???

Did you already own one before or what gives here?

If the dealer is offering 90% of your original purchase price, I would take that and run. An Attorney will probably charge you way more than than that to take on BB.

Thats not my post, thats from Cole Hog, and he also had issues with the two he bought...

hammmerhead
08-18-2011, 01:50 PM
Thats not my post, thats from Cole Hog, and he also had issues with the two he bought...

Duh!! Well I guess I could use a good knock in the head over that one.

Sorry about that Smithfabinc. Hope it all works out for you guys. So have you figured out what you will replace it with yet?

smithfabinc
08-18-2011, 01:58 PM
Duh!! Well I guess I could use a good knock in the head over that one.

Sorry about that Smithfabinc. Hope it all works out for you guys. So have you figured out what you will replace it with yet?

Its all good, we all have those duh moments from time to time. Im guessing we are gonna go with either an exmark or a hustler. We have a few local deales that REALLY stand behind what they sell, and most of the other LCO's around here either run one or the other. Cut quality is Great on both, and I dont think either one of those guys would say "well, you have irrigation on those propertys, and thats the problem".......:confused: thats a new one on me....

dahammer
08-18-2011, 03:45 PM
I have to agree with hammmerhead on this. I think you should have jumped at the refund - 10% deal and been done with this. You could have chalked that up as stupid tax and already been cruising around on your new Turf Tiger diesel by now. I doubt that deal is still on the table now though, since that bridge has probably been burned.

I figure the absolute best you can hope for now is that Bad Boy will swap out mowers with you or fix what ales yours. If you want to pursue through an attorney and/or the courts, you're probably looking at least half the cost of the mower in fees.

smithfabinc
08-18-2011, 05:56 PM
I have to agree with hammmerhead on this. I think you should have jumped at the refund - 10% deal and been done with this. You could have chalked that up as stupid tax and already been cruising around on your new Turf Tiger diesel by now. I doubt that deal is still on the table now though, since that bridge has probably been burned.

I figure the absolute best you can hope for now is that Bad Boy will swap out mowers with you or fix what ales yours. If you want to pursue through an attorney and/or the courts, you're probably looking at least half the cost of the mower in fees.

we already spoke to an attorney, and the BBB, and we definately have a strong case against the dealer. There is no mention of any return policys on the invoice, or in the store about returning equipment. Bad Boy doesnt want to help unless I drag it up to a dealer out of my area, which I sort of understand, but bottom line is that it shouldnt be at my expense because of a jacked up dealer, and even if the mechanical issues are solved, its still not going to have the cut quality I was promised with the old style deck. Thats why we arent satified with the machine. I could give you a big list of stuff that I dont like about it, but the only way I would have known is to demo this machine, which no one offered.(lesson learned) I bought the machine in good faith that what the dealer was telling me was true, and that it was going to be as good as what I had before, and its not even close. Ive been operating z mowers for 11 years, and usually dont have a problem tearing the turf on a turn around, but I will guarantee you this, unless you have concrete to turn around on, this machine WILL dig up the turf. I thought it was just me until I had another guy ride it and he said the same thing. Im guessing that it has alot to do with the negative camber in both rear tires that have most of the pressure on the outer edge of the contact patch. every other mower we see is at 0deg to run the tire level with the ground so as to put an even load on the entire contact patch. This mower is WAY too heavy to be running camber in the rear tires, and all thats going to do is wear out tires faster. I came from a racing background, and this thing doesnt have near enough travel to worry about camber gain, so Im not sure why its built like that.

LibertyFarmLandscaping
08-18-2011, 07:24 PM
There you have it!! if you make your living with your mower, its probably more important to shop dealer than it is to shop machine. That said, I wonder how a frame gets cracked on one of these heavy machines like the outlaw? I would to see pictures of how and where the crack occurred to see if it looks like a factory screw up or super hard use/abuse. My lighting is mowing 2 acres that really ate up a 60" swisher trail mower. After 4 years I was welding on that trailmower all the time. Also, it was way underpowered with a 14hp kohler. granted, pulling with a polaris 4 wheeler, I may have tended to go faster than I would have pulling with something else that may have contributed to my poor mowing experience with the trailmower.

It's a factory problem. Another LCO in the area bought 2 of them from Retro and both frames cracked, and had to be welded. We run into each other at the gas station from time to time, and he showed me where both of his were welded in the same place. It's right over the top of both wheel motors. Cracked on both sides.

The new prototype Outlaw has a completely new designed frame. So apparently this was a wide spread problem. Also has the parker style pumps. No other changes except suspension like the Lightening. I was hoping for a Scag style deck. It has worked well for Ferris/ Snapper Pro going this route with the ICD deck. Night and day difference. I haven't demoed the new Hustler deck that is basically the same as a Scag deck, but they say it is a great improvement as well.

LibertyFarmLandscaping
08-18-2011, 07:27 PM
We wanted a diesel, and the scag diesel IS a great mower, and they do cut very well wet or dry with the velocity deck. I was promised that this Bad Boy would do the same for about 3 grand less. Its is in no way even close to the same cut quality. As I said before, there are several dealers close to here, that carry scag, wright, exmark, hustler, and most of the Brands that have been around a long time. Not nocking scag at all, but the price of their turf tiger diesel is around 15K, but as the saying goes "you really do get what you pay for!"

Thumbs Up..........Lesson learned. You must never take anyones word. Always demo the machine yourself before purchase, and if they won't provide a demo walk out the door.

smithfabinc
08-18-2011, 08:18 PM
Thumbs Up..........Lesson learned. You must never take anyones word. Always demo the machine yourself before purchase, and if they won't provide a demo walk out the door.

You got that right! Exmark, Wright, grasshopper, and all the others around here had no problem providing a demo, and those dealers even offered to bring it to me. Guess that speaks for itself about this whole ordeal. If a company is going to market to commercial guys, I would think they would spend a little less on the exibit at seaworld, and get some demo mowers out there. But, I guess thats the crowd they are after, the homeowner that "thinks" he bought a true commercial grade mower. All I can say is that if they want to be a big name in the commercial market, they need to focus on cut quality and reliability, not wings and dual exhaust on a mower.

Greyst1
08-18-2011, 08:25 PM
Thumbs Up..........Lesson learned. You must never take anyones word. Always demo the machine yourself before purchase, and if they won't provide a demo walk out the door.

X2X2X2, I couldn't agree more. I'm in my 4th week of demo's, and have 4 more weeks to go. I never trust a dealer until i run it and see what she can do. 10K is allot of cheese so better be safe than sorry.

To the OP, i hope you get what you want out of this. I would sue the dealer just to make him spend money on a defense. There is no reason why he is not standing behind his product. A story like this is just plain disgusting.

smithfabinc
08-18-2011, 09:05 PM
X2X2X2, I couldn't agree more. I'm in my 4th week of demo's, and have 4 more weeks to go. I never trust a dealer until i run it and see what she can do. 10K is allot of cheese so better be safe than sorry.

To the OP, i hope you get what you want out of this. I would sue the dealer just to make him spend money on a defense. There is no reason why he is not standing behind his product. A story like this is just plain disgusting.

You are right, I guess this dealer doesnt realize that me taking him to court is going to cost him WAY more than just giving us a refund and being done with the problem. I also guess the way he is treating us is because he knows he shot me a bunch of BS just to make a sale. Heck, the day I went to the dealership to buy the mower, I was running late to get there, and I called and He said he would wait, and when I got there - nothin but crickets chirpin! I think that was my sign from the good Lord above to just GO HOME and forget this guy. Even though I was running late to get there, he never even called to see if i was still coming. If I had a guy that was on his way to spend that kind of money, I think I could have been a little more patient.....lol. Live and Learn I guess. Does Bad Boy not evaluate these dealers before they sign them up to represent their product?

MJB
08-19-2011, 01:22 AM
Actually they improved the deck. The discharge opening is now 18 inches, they also have a baffle around the left blade opening into the center, the mower works good with hi lifts. Since I put Scag blades on my 2010 Outlaw I never have to scrape the deck anymore while cutting wet KBG and Fescue all day long. In fact it shoots the grass over 3 passes if there is no wind. Who would of thought those blades had that much lift. No cracks as of yet, knock on wood.

The new frame is basically an inch higher for the suspension system to work , also why they added pumps and wheel motors, so the suspension would work.
But the cog is still the same as the old Outlaw. The old Outlaw frame tapered down in the back the new frame is stronger being straight. Nice to see them making improvements each year, but they still are playing catch up .

LibertyFarmLandscaping
08-19-2011, 04:01 AM
Actually they improved the deck. The discharge opening is now 18 inches, they also have a baffle around the left blade opening into the center, the mower works good with hi lifts. Since I put Scag blades on my 2010 Outlaw I never have to scrape the deck anymore while cutting wet KBG and Fescue all day long. In fact it shoots the grass over 3 passes if there is no wind. Who would of thought those blades had that much lift. No cracks as of yet, knock on wood.

The new frame is basically an inch higher for the suspension system to work , also why they added pumps and wheel motors, so the suspension would work.
But the cog is still the same as the old Outlaw. The old Outlaw frame tapered down in the back the new frame is stronger being straight. Nice to see them making improvements each year, but they still are playing catch up .

We ran the mower for 3 hours. I ran it for about an hour with the stock BB blades. It did ok on bermuda and st augustine, but had to make 2 passes and sometimes 3 on bahia mixed grass. While the Velocity cut in 1 pass. So I put the Scag blades on. I still had to make 2 passes, but could see improvement over the stock blades. Also need to loosen the dampners up. It's like a serious forearm work out to steer.

Yes it is nice to see them making efforts to improve, and I'm glad you have had no problems with your frame.

MOHUSTLER
08-19-2011, 09:16 AM
We ran the mower for 3 hours. I ran it for about an hour with the stock BB blades. It did ok on bermuda and st augustine, but had to make 2 passes and sometimes 3 on bahia mixed grass. While the Velocity cut in 1 pass. So I put the Scag blades on. I still had to make 2 passes, but could see improvement over the stock blades. Also need to loosen the dampners up. It's like a serious forearm work out to steer.

Yes it is nice to see them making efforts to improve, and I'm glad you have had no problems with your frame.


This is something I will never understand. I think everyone on here is in the same boat that they are all switching thier blades to a different kind of blade to get a better cut. No mower company owns the blade they put on the mower besides dixie chopper on that X blade. I think they do own that design. But why on earth would BB not try out 10-20 diff blades before sending thier mower out. Thats so easy to do its not even funny.

It seems to me like they got a discount on some cheap blade and ran with it. I remeber talking to the hustler guys about the new deck and they said they tried some 15 diff blade setups all around the country to find the best fit.



By the way I hope you do get this resolved either by another dealer or the court system. I think that if you would be happy if the rep came and took them to another dealer, they are absoutley foolish not to have the rep drive however far it is to haul it to another dealer. That would be an easy way to keep all parties happy. And the rep can leave you with a loaner until yours gets fixed.

I dont know why BB has not at least attempeted this yet.....Seems like they have really pushed you aside and onto thier next ad campaign.

hammmerhead
08-19-2011, 10:25 AM
If I had BB mowers lined up in front of my shop for sale and read this thread, I would be giving them a call to find someone in that area to handle this. This situation hurts everyone and is just alienating BB even further from the short list brands. Seems like when other guys with other brand mowers have an issue and things get muddy some dealer pops in the thread and say's, "Hey, give me a call and let me see what I can do about it".

smithfabinc
08-19-2011, 10:34 PM
If I had BB mowers lined up in front of my shop for sale and read this thread, I would be giving them a call to find someone in that area to handle this. This situation hurts everyone and is just alienating BB even further from the short list brands. Seems like when other guys with other brand mowers have an issue and things get muddy some dealer pops in the thread and say's, "Hey, give me a call and let me see what I can do about it".

Thats because they stand behind their brand. When a MAJOR Turf and Irrigation supply company in the carolinas drops them from the line up, and you ask them why, They reply that they had warranty and parts issues, and I can see why now. I didnt know that till after I made the mistake of buying one. I guess they got the same message when they called the factory too.... Oh, he's in a meeting, or If you dont like how it cuts, try a bunch of different blades at your expense cause we have no idea what to do to the mower we build, or the world famous response they give "well you are the only one that has had this problem".......:laugh: As far as Im concerned, these mowers are just a polished turd! Its shiny, but its still a turd! I hope I never again have to explain to a customer why the new mower I got leaves such a crappy cut, and Im tired of everybody asking if I got it at tractor supply..... I guess I should have, cause then if I kept my receipt, I could take it back when I found out how bad it sucks!

Mtnmn
08-20-2011, 12:43 AM
You know if I didn't know better I would think you were talking about the Beast brand mower.

But at least they flew out a factory mechanic to try and fix a problem a homeowner had with a beast mower. Thou in didn't solve the bad design.

But the factory did try to fix the issue.

If BB want's the bitching to stop fix or replace the mower make the customer happy.(the customer is always right) Then BB will become heroes, known to stand behind their mowers regardless of a bad dealer that won't support their mowers.

BB is being to short sighted and not seeing the long term gain with the Smithfabinc's problem.

nepatsfan
08-20-2011, 09:59 AM
You know if I didn't know better I would think you were talking about the Beast brand mower.

But at least they flew out a factory mechanic to try and fix a problem a homeowner had with a beast mower. Thou in didn't solve the bad design.

But the factory did try to fix the issue.

If BB want's the bitching to stop fix or replace the mower make the customer happy.(the customer is always right) Then BB will become heroes, known to stand behind their mowers regardless of a bad dealer that won't support their mowers.

BB is being to short sighted and not seeing the long term gain with the Smithfabinc's problem.

That is exactly what I was thinking as I was reading this thread. :clapping:

Mtnmn
08-20-2011, 03:03 PM
Hey Bad Boy go to this thread http://www.lawnsite.com/showthread.php?t=355237&page=7 and start with post #64 and see how Oregon OEP handles a problem with one of their blades!

This lesson is free and worth more than you are capable of understanding in short or long term returns.

smithfabinc
08-20-2011, 08:10 PM
Hey Bad Boy go to this thread http://www.lawnsite.com/showthread.php?t=355237&page=7 and start with post #64 and see how Oregon OEP handles a problem with one of their blades!

This lesson is free and worth more than you are capable of understanding in short or long term returns.

Thats right, thats how a company that wants to stay in business does it. They dont wait around and hope the problem goes away, they fix it and make the customer happy, so they will get return business. Who gives a crap about what washed up star you gave a mower to, or what bull rider you sponsor.... heck those people dont even mow their own grass, and I bet the guy that is mowing it aint riding a bad boy.... I know now why I havent seen any bad boy mowers on the back of any major landscape group trucks around our part of NC, its because they cant depend on them. When a company only warranties a product for the minimum the government will allow, thats not saying much about something that has this kind of price tag.

smithfabinc
08-23-2011, 09:45 PM
Thats right, thats how a company that wants to stay in business does it. They dont wait around and hope the problem goes away, they fix it and make the customer happy, so they will get return business. Who gives a crap about what washed up star you gave a mower to, or what bull rider you sponsor.... heck those people dont even mow their own grass, and I bet the guy that is mowing it aint riding a bad boy.... I know now why I havent seen any bad boy mowers on the back of any major landscape group trucks around our part of NC, its because they cant depend on them. When a company only warranties a product for the minimum the government will allow, thats not saying much about something that has this kind of price tag.

Update...... you guys will love this....lol. I had a call yesterday from the area sales rep that said the dealer would return the mower minus a 10% charge. Being as agravated as I am with this deal, I called the dealer after I got off the phone with the rep. Left a message, and got no reply, so I again called this morning and they told me he wasnt in yet.....liars....lol. I guess someone forgot to tell him to stay out of view of their live webcams they have at the dealership. I called from a different number and got him on the phone, and heres what he had to say.... The 10% deal was for last week, cause he had someone to buy the mower, so now he has ordered a new one for that guy, so he wont return this one.... WHAT A CROCK OF BS! I waited all last week and made several calls to the dealer and the rep, and neither one would return a call. So at the end of the phone call, he said I would just have to get an attorney if I wanted to return the mower. Careful what you wish for, cause thats exactly what we did. Its "GAME ON" now, so I will let you guys know how it goes.

Greyst1
08-23-2011, 09:50 PM
Awesome, great job. I don't know you but i totally support your decision. You definitely need to call this guy out on his BS. Please please please keep us update and wish you the best of luck.

dahammer
08-23-2011, 09:58 PM
Are there lemon laws in effect in your state? Good luck, and yes, please do keep us posted.

smithfabinc
08-23-2011, 10:06 PM
Are there lemon laws in effect in your state? Good luck, and yes, please do keep us posted.

yes, there are, and thanks guys, I will keep yall up on what is going on with this.

markcp
08-23-2011, 10:20 PM
I laughed at your comment: "I guess someone forgot to tell him to stay out of view of their live webcams they have at the dealership"

The guy sounds like a real tool. Best of luck and keep the updates coming.

smithfabinc
08-23-2011, 10:31 PM
I laughed at your comment: "I guess someone forgot to tell him to stay out of view of their live webcams they have at the dealership"

The guy sounds like a real tool. Best of luck and keep the updates coming.

In the words of my childhood hero Mr T....." I pitty da foo!"

And to add more to the stink pile.... the name of the business he used on my invoices(3 of them) for this mower was dissolved in 2007 and According to the NC secretary of state, that qualifies as a federal offense for business fraud. But hey, he will give ya free shipping within 1000 miles if you buy a mower from him. It should come with a tube of ky jelly too, cause youll soon figure out what you need that for after you buy from him.

Greyst1
08-23-2011, 10:33 PM
Have you sent this thread to Badboy and the State Attorney General?

smithfabinc
08-23-2011, 10:38 PM
Have you sent this thread to Badboy and the State Attorney General?

Yes, Bad Boy says they will be out after labor day to look at it(gotta get that big vacation out of the way first before they help somebody) and the attorney general for NC is where I found out the company name that he used on my invoices doesnt exist anymore.

Greyst1
08-23-2011, 10:51 PM
Yes, Bad Boy says they will be out after labor day to look at it(gotta get that big vacation out of the way first before they help somebody) and the attorney general for NC is where I found out the company name that he used on my invoices doesnt exist anymore.

Interesting, most likely this dealer is seasoned in the civil courts. Do a search on your local municipal courts website and check out his history. This way you will be prepared on his legal tatics. Find out how the company is assembled (LLC, INC, Co.), you may be able to find out if he has partners and if so then you can start making some noise with them also find out who his distributor is (not sure if BB even goes through Distributors) and contact them. Also get on your county auditor website, find out who owns the property on which his business resides, if it's different than the owner you know of make some noise with the person and file for a lien on the property if you win a judgement. Also check to see if his taxes are paid in full. Check criminal records as well. The more you know the better

Some benefits of owning rental properties, easy way to learn the truth about people.

smithfabinc
08-23-2011, 11:05 PM
Interesting, most likely this dealer is seasoned in the civil courts. Do a search on your local municipal courts website and check out his history. This way you will be prepared on his legal tatics. Find out how the company is assembled (LLC, INC, Co.), you may be able to find out if he has partners and if so then you can start making some noise with them also find out who his distributor is (not sure if BB even goes through Distributors) and contact them. Also get on your county auditor website, find out who owns the property on which his business resides, if it's different than the owner you know of make some noise with the person and file for a lien on the property if you win a judgement. Also check to see if his taxes are paid in full. Check criminal records as well. The more you know the better

Some benefits of owning rental properties, easy way to learn the truth about people.

Thanks for the Info.. Im sure our attorney will explore every route on this guy. I hate to have to go to that point, but when you give someone plenty of chances to make it right and they dont, its on to the next step.

MJB
08-24-2011, 12:02 AM
Thanks for the Info.. Im sure our attorney will explore every route on this guy. I hate to have to go to that point, but when you give someone plenty of chances to make it right and they dont, its on to the next step.

Did you call the rep back and tell him what this dealer said? They may take away his dealership. Contact the TV news channel about the dealer. They may want to do a show warning people about him, let them dig up the dirt on him for you.

Mtnmn
08-24-2011, 01:15 AM
There was a guy in West Chicago IL. years ago who had a Sears lawn tractor that they wouldn't/couldn't fix.

He hung it from a very large tree about 15 ft. up with a large sign hanging from it along a major state RT. 59 until he got satisfaction.

retrodog
08-24-2011, 02:53 AM
Hey Smith, tried to send you a pm, but couldn't pull up on phone. Legally there is not much you can do, I hope the lawyer explains this to you before he takes any of your money. We even have a 3 day right of recision in TX, but it doesn't apply to equipment, only houses. I am not trying to be a know it all or anything, but I would pursue other avenues before I went the legal route. On equipment, its basically a bill of sale from the seller to the buyer, address etc is usually irrelevent. As is where is, warranty will be supplied by manufacture and dealer is supposed to honor warranty (but has the right to refuse any biz), return policy is decided upon from the seller at his discretion. I know it sucks, I've been there before with a new grand am I bought for my girlfriend. 17 times in the dealer for repairs in 6000 miles, 8 of them having to be towed in still lemon law didn't apply yet, has to be the same issue more than 3 times, not different ones. I have heard lots of good things about the dealer your referring to, and he really seems to care about customer issues when I visit with him. I thought they had a pretty smooth operation too (not rinky Dink). I am not an employee for bad boy or your dealer nor do I speak for them nor do I know the whole situation. Here is my 2 cents. Drop your mower off with Ted, visit with him calmly, ask him to please fix your mower in a timely manner and show him what you are referring to on the cut. You don't want any finger pointing you just want the unit you gave 11gs for to operate like it should. He said she said never flies, he could have told you it would fly and ran on gps that mowed yards for you itself, Simply put it if he can't fix your issues and get it to cut right, simply tell him then to exchange for a unit that will operate as it should or simply give you your money back so you can purchase something that will. If they do grind your brake pad (which is not the proper fix..LOL) it will be on them to replace.
If it does sit there for 4 weeks, atleast the rep will see when he gets there that the dealer had ample time to fix issues. I guaranty you this, if you handle it this way, i will bet my dealership that you will either have a mower fixed, replaced, or your money back (minus use wear and tear..they call it a restocking fee anywhere from 10% to 25% sucks i know...) a week after the bb rep talks to you. I have seen bad boy go waaay above and beyond for their customers, but the best way to get there is to be reasonable. Any exchange or refund will be one of those favors to save face, but first just see if they can make it right. The only statement that has ever pissed anyone off from a customer is the I will Sue you or get my lawyer card, for me it would be a dead deal from then on, but I go above and beyond for anyone, might as well have punched my wife because its about the same in my book. I promise you both bb and the dealer would love this resolved to avoid having an unhappy customer, but some situations are irreversable. At this point replacing your mower, or giving your money back will not help them at all, just fixing the mower and hoping you will get past all this and like your machine is the hope that both parties prolly have at best.... just trying to give another point of view to maybe smooth this process out for you...
Posted via Mobile Device

smithfabinc
08-24-2011, 08:19 AM
Did you call the rep back and tell him what this dealer said? They may take away his dealership. Contact the TV news channel about the dealer. They may want to do a show warning people about him, let them dig up the dirt on him for you.

When I called the rep back, all he could say was he would try to be out after labor day to look at the problems. There is a local news channel that is going to hear about this by the end of the week, because I hope nobody ealse goes through this with this dealer. They LOVE doing reports on shady businesses.

smithfabinc
08-24-2011, 08:33 AM
Hey Smith, tried to send you a pm, but couldn't pull up on phone. Legally there is not much you can do, I hope the lawyer explains this to you before he takes any of your money. We even have a 3 day right of recision in TX, but it doesn't apply to equipment, only houses. I am not trying to be a know it all or anything, but I would pursue other avenues before I went the legal route. On equipment, its basically a bill of sale from the seller to the buyer, address etc is usually irrelevent. As is where is, warranty will be supplied by manufacture and dealer is supposed to honor warranty (but has the right to refuse any biz), return policy is decided upon from the seller at his discretion. I know it sucks, I've been there before with a new grand am I bought for my girlfriend. 17 times in the dealer for repairs in 6000 miles, 8 of them having to be towed in still lemon law didn't apply yet, has to be the same issue more than 3 times, not different ones. I have heard lots of good things about the dealer your referring to, and he really seems to care about customer issues when I visit with him. I thought they had a pretty smooth operation too (not rinky Dink). I am not an employee for bad boy or your dealer nor do I speak for them nor do I know the whole situation. Here is my 2 cents. Drop your mower off with Ted, visit with him calmly, ask him to please fix your mower in a timely manner and show him what you are referring to on the cut. You don't want any finger pointing you just want the unit you gave 11gs for to operate like it should. He said she said never flies, he could have told you it would fly and ran on gps that mowed yards for you itself, Simply put it if he can't fix your issues and get it to cut right, simply tell him then to exchange for a unit that will operate as it should or simply give you your money back so you can purchase something that will. If they do grind your brake pad (which is not the proper fix..LOL) it will be on them to replace.
If it does sit there for 4 weeks, atleast the rep will see when he gets there that the dealer had ample time to fix issues. I guaranty you this, if you handle it this way, i will bet my dealership that you will either have a mower fixed, replaced, or your money back (minus use wear and tear..they call it a restocking fee anywhere from 10% to 25% sucks i know...) a week after the bb rep talks to you. I have seen bad boy go waaay above and beyond for their customers, but the best way to get there is to be reasonable. Any exchange or refund will be one of those favors to save face, but first just see if they can make it right. The only statement that has ever pissed anyone off from a customer is the I will Sue you or get my lawyer card, for me it would be a dead deal from then on, but I go above and beyond for anyone, might as well have punched my wife because its about the same in my book. I promise you both bb and the dealer would love this resolved to avoid having an unhappy customer, but some situations are irreversable. At this point replacing your mower, or giving your money back will not help them at all, just fixing the mower and hoping you will get past all this and like your machine is the hope that both parties prolly have at best.... just trying to give another point of view to maybe smooth this process out for you...
Posted via Mobile Device

Its a little different in NC. We tried to be reasonable, and gave many many chances for this dealer to make it right. We didnt threaten him with a lawyer, we simply said If we have to go to that point, we will, but we dont want to. After all the excuses, and the BS he told us after the sale, We are not going to just have to "accept" the issues with this mower. The attorney we chose is very reasonable, and basically if we dont collect, he doesnt get paid. The dealer pulling the crap he did yesterday was the last straw, so We arent playing anymore games. After the dealer making several comments that we would need a lawyer..... well, we got one.

MJB
08-24-2011, 08:59 AM
Its a little different in NC. We tried to be reasonable, and gave many many chances for this dealer to make it right. We didnt threaten him with a lawyer, we simply said If we have to go to that point, we will, but we dont want to. After all the excuses, and the BS he told us after the sale, We are not going to just have to "accept" the issues with this mower. The attorney we chose is very reasonable, and basically if we dont collect, he doesnt get paid. The dealer pulling the crap he did yesterday was the last straw, so We arent playing anymore games. After the dealer making several comments that we would need a lawyer..... well, we got one.

I would probably take the mower back and drop it off . I don't trust lawyers , but but he should be giving you advice about this too. If it's broke and it stays in your garage he can say you are not being resonable too. There is always 2 sides to every story, make sure you have a witness each time you attempt to leave it.

MOHUSTLER
08-24-2011, 09:30 AM
As a dealer I am blown away that the guy told you to "get a laywer" Thats the worst business practice I have herd of on here. I have never had a customer threaten me with a laywer thank god. But if I was in this situation, I would take care of this guys mower. And in the situation that I do have an issue with a mower, Hustler, Scag, Wright are allways just one phonecall away and are more then willing to help me get the issues resolved.

I belive this guys story 100% but I cant wrap my head around a dealer who tells someone to get a laywer. Thats like saying I know im in the wrong but you will have to prove it.

And then to tell someone u are not at the shop and have live webcams is funny.

Id be sure to tell your laywer that he is refusing to answer your calls and not helping you, when you knowingly know he is in his shop.


I hope this guy goes out of business for everyones sake. And yes id call every news station in the area and let them know of how he is handling this matter.

ted corriher
08-24-2011, 09:35 AM
Hey Smith, tried to send you a pm, but couldn't pull up on phone. Legally there is not much you can do, I hope the lawyer explains this to you before he takes any of your money. We even have a 3 day right of recision in TX, but it doesn't apply to equipment, only houses. I am not trying to be a know it all or anything, but I would pursue other avenues before I went the legal route. On equipment, its basically a bill of sale from the seller to the buyer, address etc is usually irrelevent. As is where is, warranty will be supplied by manufacture and dealer is supposed to honor warranty (but has the right to refuse any biz), return policy is decided upon from the seller at his discretion. I know it sucks, I've been there before with a new grand am I bought for my girlfriend. 17 times in the dealer for repairs in 6000 miles, 8 of them having to be towed in still lemon law didn't apply yet, has to be the same issue more than 3 times, not different ones. I have heard lots of good things about the dealer your referring to, and he really seems to care about customer issues when I visit with him. I thought they had a pretty smooth operation too (not rinky Dink). I am not an employee for bad boy or your dealer nor do I speak for them nor do I know the whole situation. Here is my 2 cents. Drop your mower off with Ted, visit with him calmly, ask him to please fix your mower in a timely manner and show him what you are referring to on the cut. You don't want any finger pointing you just want the unit you gave 11gs for to operate like it should. He said she said never flies, he could have told you it would fly and ran on gps that mowed yards for you itself, Simply put it if he can't fix your issues and get it to cut right, simply tell him then to exchange for a unit that will operate as it should or simply give you your money back so you can purchase something that will. If they do grind your brake pad (which is not the proper fix..LOL) it will be on them to replace.
If it does sit there for 4 weeks, atleast the rep will see when he gets there that the dealer had ample time to fix issues. I guaranty you this, if you handle it this way, i will bet my dealership that you will either have a mower fixed, replaced, or your money back (minus use wear and tear..they call it a restocking fee anywhere from 10% to 25% sucks i know...) a week after the bb rep talks to you. I have seen bad boy go waaay above and beyond for their customers, but the best way to get there is to be reasonable. Any exchange or refund will be one of those favors to save face, but first just see if they can make it right. The only statement that has ever pissed anyone off from a customer is the I will Sue you or get my lawyer card, for me it would be a dead deal from then on, but I go above and beyond for anyone, might as well have punched my wife because its about the same in my book. I promise you both bb and the dealer would love this resolved to avoid having an unhappy customer, but some situations are irreversable. At this point replacing your mower, or giving your money back will not help them at all, just fixing the mower and hoping you will get past all this and like your machine is the hope that both parties prolly have at best.... just trying to give another point of view to maybe smooth this process out for you...
Posted via Mobile Device

Hi from Ted, it's been a long time since I last posted on Lawnsite.com. Smithfabinc which I will refer to as Mr. Smith, I have never seen Mr. Smith before the purchas of this mower. Let's get some of the true facts out about this whole case for two reasons. 1. Bad Boy doesn't deserve a bad rap on this deal, and as one of the best servicing dealers that I know, I don't either. Mr. Smith called on the phone, and asked if I had a particular mower in stock, which was the compact diesel. I told him that I did, quoted him a price, and he said I will be there to get it. At this point we have had no discussion about the mower itself it has been a simple "do you have and how much does it cost" conversation. Many of you know Peanut, my video guy and service manager, It was his birthday on the day that Mr. Smith made his purchase, I personally pre-deliverd this mower, and we got a call from Mr. Smith at 4:45 PM the employee which has been with me for over 20 years told me Mr. Smith is on the phone and he would be 20 minutes late. I told him that I would wait. At 6:30 (an hour and a half after closing and changing other plans on a Friday) I left and went home because no one showed up. Shortly after returning home, our answering service called and said there was someone at the dealership to pick up a mower, so I returned to work. As you can see the inconsistencies between what Mr. Smith says, and what I know to be true, are going to keep getting further and further apart. I stayed and explained all of the safety features on the mower, as I am required to do. Since this was after hours, and all of our invoices are computer generated, I hand wrote him an invoice which was from Corriher Implement Co. not TC Corriher Implement Co. but as you can see the next business day, the proper invoice was written and even though he paid cash, I paid the tax as required by law. Mr. Smith came back a few days later saying how much he liked his new mower, and purchased a deck assist kit. The only reason that he knows about my patent pending braking system is because I told him the reason I keep the deck assist system in stock is to use the deck assist pedal and the cut out floorboard to install my front brake system which I did not discuss selling them to him as he claims. Everything was still fine at this point, he came back about a week later and purchased some hub caps for his mower, the front ones were on back order, and we refunded his money on his next visit. The next time I saw Mr. Smith, the situation had completely reversed. He was visually upset, and throwing four letter words around like a sailor. Mr. Smith said that the mower cut wet grass like sh@# and said he was going to cut out the last piece of baffling at the exit of the deck and install a straight piece. I told him before he started cutting on his $11,000 mower, that I had a deck under the shed just like his that was brand new and would modify it myself to try and see if I could help him. This is after talking to Bad Boy about what to do, which they said basically these mowers are not designed to mow wet grass. After talking to my rep, he explained that colleges have done studies and that when grass is cut wet, it was much tougher to cut, and because it was tougher to cut it pulls hard on the root system. It is not a good idea for the grass or the mower, as Mr. Smith, with his wife backing him up, explained to me that he cut grass in the rain with his Hustler and had no problem. What I find funny is after saying how great his Hustler was, he has two brand new 2011 models listed on Craigslist with the same hours (34,37, claims that he is downsizing) as the Bad Boy he now wishes to get rid of. He told me how much he like going from 13 1/2 gallons of gas to only 7 with the diesel on a large job he had. Then in the next sentence he would talk about his diesel, there are many discrepancies in everything he says and does. My Bad Boy Rep told Mr. Smith that he would have to personally see the mower to be able to help me do a buy back which is what has to be done for two reasons 1. the warranty on a Bad Boy does not transfer, and it is their discretion to let me be able to take this mower back and give the next customer a new warranty. 2. The machine has 37 hours on it, it is not a new machine anymore, if he had asked, before purchasing I mow at home with an AOS mower with the same deck, and I let customers use and borrow it all the time. Almost everything Mr. Smith is saying on Lawnsite is a distorted truth, I feel sorry for Bad Boy and me taking the rap, and you having to listen to it. 2 days after my rep set up an appointment with Mr. Smith to look at his mower, Mr. Smith showed up at my dealership, came straight in to my office while I was on the phone with another rep(very unprofessional), held up his owners manual and keys, and said I am not leaving without all my money returned now or I will get an attorney and sue you. At this point I had no choice, I told him to get an attorney and I would see him in court. At this point I told him I could no longer help him with his mower, as Bad Boy has recommended him to take it to other Bad Boy dealers, Mr. Smith says the next dealer is over an hour away, when there are two other Bad Boy dealers much closer to him than I am. He drove past two other dealers to get to me, boy was that a bad day. Some customers you just wish you had never seen. The day before he came in demanding a refund (8-11-2011) I put on my regular street clothes with no Bad Boy attire and went to see the local Hustler dealer, and the John Deere dealer, which both dealers know who I am in this area and were more than helpful with information, allowing me to look at at least seven different mowers. As I am designing my own line of mowers, the deck is about the last thing I am still deciding on, so I too wanted to gain some information. I told them the problem I was having, all of them answered the same "These mowers are not designed to cut wet grass, but we know some customers do it" I think that is up to the customer and the quality of cut that he wants. Just because the sprinkler system is on during the night and shuts off at 6 in the morning, 7 am is not a good time to start mowing this property. I'm not sure how long Mr. Smith has been cutting grass, but his stories are all over the place. Since he has two new Hustlers for sale on craigslist, it makes me wonder how his relationship is with them. There is very little truth in any of the posts that Mr. Smith has made so far, and he is not the kind of customer I like to deal with, but as a good dealer, I was more than willing to take an $1,800 deck that I own, and modify it (at my expense) to try to help my customer. To me I went above and beyond and then had it shoved down my throat with a threat of a lawsuit. I could go on and on, but I think you get the general idea, you can't just buy a mower with no discussion, use it 37 hours, and expect to get a 100% refund like it was a pair of pants from Wal-Mart. I go above and beyond for all of my customers, and keep $35,000 worth of parts in stock for Bad Boy Mowers, I don't use many of them, but I have them available to keep my customers mowing.

P.S. On the brakes (where he calls me an idiot) if you look at the ASNI standards, which is the holy grail for lawn mower safety, for the brake test it clearly says that the manufacturer may burnish the brakes for this test which basically means scuffing the drum and pads because mower brakes are not used as a friction stop, only as a park brake and never get seated under normal conditions.

Sincerely, Ted Corriher
http://etapics.com/mower_invoice.jpg

retrodog
08-24-2011, 11:07 AM
The only thing I didn't point out is that the factory has one, offered to meet you at a diferent dealership to resolve problems (because you don't get along with your local obviously), send you parts to your house for free, and then to top it off, offered to come to your house to evaluate your mower (immediatly after their personal preplanned vacation, which I noticed most of the reps take this time of year).
It just seems like you don't really want it fixed, or the situation resolved. A the next dealer is too far B you don't like the idea of the parts coming to your house for free C You don't like waiting till labor day.
This whole situation is so simple, check the wire on your temp guage (prolly is loose at the place it plugs in), tighten your brake cable a little, if the idler arm is bent....replace it, your belts are covered for 90 days, so you havent had to pay for a belt if it did break because of the bent arm, and finally on the exhaust cover, either throw it in the scrap metal pile, or put the bolts back in it with locktite. If you are mowing wet tall grass, just plan on double cutting until you figue out what blades work best for the clumping issue. I know its scary to have issues right out of the box on your new equipment, but as I tell everyone that purchases equipment, if you are gonna have unusual issues, its usually during the break in period, after that you are usually good to go.. I have mowed on alot of mowers, and all mowers clump in wet tall grass to some degree (yes even on a Velocity plus, mowed on a cheetah in lots of situations last month). I do admit the 61" deck does handle the grass better than the 60", but its not a failure of the machine, simply an opinion of cut quality.
I have seen motors lock up in less than 3 hours (4 now), thats what a warranty is for to fix something like that, protects the consumer and the biz.
Just curious, under NC law, what would you actually be sueing for (or under what grounds). If its a long shot, I would be extremely worried about a countersue for defamation.
Here is just one case I found the poster simply posted anonymously that people in the company were liars, and the company won.
http://blog.mlive.com/annarbornews/2008/08/company_files_defamation_lawsu.html
Not trying to be a dick or anything, just noticing from a distance that they are trying to work with you to resolve your issues anyway they can... I don't think anyone has refused to fix your mower for you, the day that comes, then you have every right as a consumer to sue away.

LibertyFarmLandscaping
08-24-2011, 11:40 AM
The only thing I didn't point out is that the factory has one, offered to meet you at a diferent dealership to resolve problems (because you don't get along with your local obviously), send you parts to your house for free, and then to top it off, offered to come to your house to evaluate your mower (immediatly after their personal preplanned vacation, which I noticed most of the reps take this time of year).
It just seems like you don't really want it fixed, or the situation resolved. A the next dealer is too far B you don't like the idea of the parts coming to your house for free C You don't like waiting till labor day.
This whole situation is so simple, check the wire on your temp guage (prolly is loose at the place it plugs in), tighten your brake cable a little, if the idler arm is bent....replace it, your belts are covered for 90 days, so you havent had to pay for a belt if it did break because of the bent arm, and finally on the exhaust cover, either throw it in the scrap metal pile, or put the bolts back in it with locktite. If you are mowing wet tall grass, just plan on double cutting until you figue out what blades work best for the clumping issue. I know its scary to have issues right out of the box on your new equipment, but as I tell everyone that purchases equipment, if you are gonna have unusual issues, its usually during the break in period, after that you are usually good to go.. I have mowed on alot of mowers, and all mowers clump in wet tall grass to some degree (yes even on a Velocity plus, mowed on a cheetah in lots of situations last month). I do admit the 61" deck does handle the grass better than the 60", but its not a failure of the machine, simply an opinion of cut quality.
I have seen motors lock up in less than 3 hours (4 now), thats what a warranty is for to fix something like that, protects the consumer and the biz.
Just curious, under NC law, what would you actually be sueing for (or under what grounds). If its a long shot, I would be extremely worried about a countersue for defamation.
Here is just one case I found the poster simply posted anonymously that people in the company were liars, and the company won.
http://blog.mlive.com/annarbornews/2008/08
/company_files_defamation_lawsu.html
Not trying to be a dick or anything, just noticing from a distance that they are trying to work with you to resolve your issues anyway they can... I don't think anyone has refused to fix your mower for you, the day that comes, then you have every right as a consumer to sue away.

Lol.....Wow, where did you find some grass that wet around here last month. With the record heat and drought we are having I couldn't find grass that wet even mowing it right after the irrigation cuts off.:)

ted corriher
08-24-2011, 12:28 PM
Its a little different in NC. We tried to be reasonable, and gave many many chances for this dealer to make it right. We didnt threaten him with a lawyer, we simply said If we have to go to that point, we will, but we dont want to. After all the excuses, and the BS he told us after the sale, We are not going to just have to "accept" the issues with this mower. The attorney we chose is very reasonable, and basically if we dont collect, he doesnt get paid. The dealer pulling the crap he did yesterday was the last straw, so We arent playing anymore games. After the dealer making several comments that we would need a lawyer..... well, we got one.

As you see in my last (and rather large) post, this is another alteration of the facts, he sat in my office and said "I am not leaving without all of my money or I am getting a lawyer and suing you." Had it not been for this threat, I would be working on his mower instead of typing these posts. My next post will be a repeat of my previous post with more clarity, sorry but I was in a hurry.

ted corriher
08-24-2011, 12:32 PM
Hi from Ted, it's been a long time since I last posted on Lawnsite.com. Smithfabinc which I will refer to as Mr. Smith, I have never seen Mr. Smith before the purchase of this mower. Let's get some of the true facts out about this whole case for two reasons.

Bad Boy doesn't deserve a bad rap on this deal, and as one of the best servicing dealers that I know, I don't either. Mr. Smith called on the phone, and asked if I had a particular mower in stock, which was the compact diesel. I told him that I did, quoted him a price, and he said I will be there to get it. At this point we have had no discussion about the mower itself it has been a simple "do you have and how much does it cost" conversation. Many of you know Peanut, my video guy and service manager, It was his birthday on the day that Mr. Smith made his purchase, I personally pre-deliverd this mower, and we got a call from Mr. Smith at 4:45 PM the employee which has been with me for over 20 years told me Mr. Smith is on the phone and he would be 20 minutes late. I told him that I would wait. At 6:30 (an hour and a half after closing and changing other plans on a Friday) I left and went home because no one showed up. Shortly after returning home, our answering service called and said there was someone at the dealership to pick up a mower, so I returned to work.

As you can see the inconsistencies between what Mr. Smith says, and what I know to be true, are going to keep getting further and further apart. I stayed and explained all of the safety features on the mower, as I am required to do. Since this was after hours, and all of our invoices are computer generated, I hand wrote him an invoice which was from Corriher Implement Co. not TC Corriher Implement Co. but as you can see the next business day, the proper invoice was written and even though he paid cash, I paid the tax as required by law.

Mr. Smith came back a few days later saying how much he liked his new mower, and purchased a deck assist kit. The only reason that he knows about my patent pending braking system is because I told him the reason I keep the deck assist system in stock is to use the deck assist pedal and the cut out floorboard to install my front brake system which I did not discuss selling them to him as he claims. Everything was still fine at this point, he came back about a week later and purchased some hub caps for his mower, the front ones were on back order, and we refunded his money on his next visit.


The next time I saw Mr. Smith, the situation had completely reversed. He was visually upset, and throwing four letter words around like a sailor. Mr. Smith said that the mower cut wet grass like sh@# and said he was going to cut out the last piece of baffling at the exit of the deck and install a straight piece. I told him before he started cutting on his $11,000 mower, that I had a deck under the shed just like his that was brand new and would modify it myself to try and see if I could help him. This is after talking to Bad Boy about what to do, which they said basically these mowers are not designed to mow wet grass. After talking to my rep, he explained that colleges have done studies and that when grass is cut wet, it was much tougher to cut, and because it was tougher to cut it pulls hard on the root system. It is not a good idea for the grass or the mower, as Mr. Smith, with his wife backing him up, explained to me that he cut grass in the rain with his Hustler and had no problem.


What I find funny is after saying how great his Hustler was, he has two brand new 2011 models listed on Craigslist with the same hours (34,37, claims that he is downsizing) as the Bad Boy he now wishes to get rid of. He told me how much he like going from 13 1/2 gallons of gas to only 7 with the diesel on a large job he had. Then in the next sentence he would talk about his diesel, there are many discrepancies in everything he says and does. My Bad Boy Rep told Mr. Smith that he would have to personally see the mower to be able to help me do a buy back which is what has to be done for two reasons 1. the warranty on a Bad Boy does not transfer, and it is their discretion to let me be able to take this mower back and give the next customer a new warranty.


The machine has 37 hours on it, it is not a new machine anymore, if he had asked, before purchasing I mow at home with an AOS mower with the same deck, and I let customers use and borrow it all the time. Almost everything Mr. Smith is saying on Lawnsite is a distorted truth, I feel sorry for Bad Boy and me taking the rap, and you having to listen to it. 2 days after my rep set up an appointment with Mr. Smith to look at his mower, Mr. Smith showed up at my dealership, came straight in to my office while I was on the phone with another rep(very unprofessional), held up his owners manual and keys, and said I am not leaving without all my money returned now or I will get an attorney and sue you. At this point I had no choice, I told him to get an attorney and I would see him in court. At this point I told him I could no longer help him with his mower, as Bad Boy has recommended him to take it to other Bad Boy dealers, Mr. Smith says the next dealer is over an hour away, when there are two other Bad Boy dealers much closer to him than I am. He drove past two other dealers to get to me, boy was that a bad day. Some customers you just wish you had never seen.

The day before he came in demanding a refund (8-11-2011) I put on my regular street clothes with no Bad Boy attire and went to see the local Hustler dealer, and the John Deere dealer, which both dealers know who I am in this area and were more than helpful with information, allowing me to look at at least seven different mowers. As I am designing my own line of mowers, the deck is about the last thing I am still deciding on, so I too wanted to gain some information. I told them the problem I was having, all of them answered the same "These mowers are not designed to cut wet grass, but we know some customers do it" I think that is up to the customer and the quality of cut that he wants. Just because the sprinkler system is on during the night and shuts off at 6 in the morning, 7 am is not a good time to start mowing this property. I'm not sure how long Mr. Smith has been cutting grass, but his stories are all over the place.

Since he has two new Hustlers for sale on craigslist, it makes me wonder how his relationship is with them. There is very little truth in any of the posts that Mr. Smith has made so far, and he is not the kind of customer I like to deal with, but as a good dealer, I was more than willing to take an $1,800 deck that I own, and modify it (at my expense) to try to help my customer. To me I went above and beyond and then had it shoved down my throat with a threat of a lawsuit. I could go on and on, but I think you get the general idea, you can't just buy a mower with no discussion, use it 37 hours, and expect to get a 100% refund like it was a pair of pants from Wal-Mart. I go above and beyond for all of my customers, and keep $35,000 worth of parts in stock for Bad Boy Mowers, I don't use many of them, but I have them available to keep my customers mowing.


P.S. On the brakes (where he calls me an idiot) if you look at the ASNI standards, which is the holy grail for lawn mower safety, for the brake test it clearly says that the manufacturer may burnish the brakes for this test which basically means scuffing the drum and pads because mower brakes are not used as a friction stop, only as a park brake and never get seated under normal conditions.

I think Retrodog has hit the nail on the head, he obviously doesn't want his mower fixed, he just wants his money back.

Sincerely, Ted Corriher

WOW
08-24-2011, 12:55 PM
Hi from Ted, it's been a long time since I last posted on Lawnsite.com. Smithfabinc which I will refer to as Mr. Smith, I have never seen Mr. Smith before the purchase of this mower. Let's get some of the true facts out about this whole case for two reasons.

Bad Boy doesn't deserve a bad rap on this deal, and as one of the best servicing dealers that I know, I don't either. Mr. Smith called on the phone, and asked if I had a particular mower in stock, which was the compact diesel. I told him that I did, quoted him a price, and he said I will be there to get it. At this point we have had no discussion about the mower itself it has been a simple "do you have and how much does it cost" conversation. Many of you know Peanut, my video guy and service manager, It was his birthday on the day that Mr. Smith made his purchase, I personally pre-deliverd this mower, and we got a call from Mr. Smith at 4:45 PM the employee which has been with me for over 20 years told me Mr. Smith is on the phone and he would be 20 minutes late. I told him that I would wait. At 6:30 (an hour and a half after closing and changing other plans on a Friday) I left and went home because no one showed up. Shortly after returning home, our answering service called and said there was someone at the dealership to pick up a mower, so I returned to work.

As you can see the inconsistencies between what Mr. Smith says, and what I know to be true, are going to keep getting further and further apart. I stayed and explained all of the safety features on the mower, as I am required to do. Since this was after hours, and all of our invoices are computer generated, I hand wrote him an invoice which was from Corriher Implement Co. not TC Corriher Implement Co. but as you can see the next business day, the proper invoice was written and even though he paid cash, I paid the tax as required by law.

Mr. Smith came back a few days later saying how much he liked his new mower, and purchased a deck assist kit. The only reason that he knows about my patent pending braking system is because I told him the reason I keep the deck assist system in stock is to use the deck assist pedal and the cut out floorboard to install my front brake system which I did not discuss selling them to him as he claims. Everything was still fine at this point, he came back about a week later and purchased some hub caps for his mower, the front ones were on back order, and we refunded his money on his next visit.


The next time I saw Mr. Smith, the situation had completely reversed. He was visually upset, and throwing four letter words around like a sailor. Mr. Smith said that the mower cut wet grass like sh@# and said he was going to cut out the last piece of baffling at the exit of the deck and install a straight piece. I told him before he started cutting on his $11,000 mower, that I had a deck under the shed just like his that was brand new and would modify it myself to try and see if I could help him. This is after talking to Bad Boy about what to do, which they said basically these mowers are not designed to mow wet grass. After talking to my rep, he explained that colleges have done studies and that when grass is cut wet, it was much tougher to cut, and because it was tougher to cut it pulls hard on the root system. It is not a good idea for the grass or the mower, as Mr. Smith, with his wife backing him up, explained to me that he cut grass in the rain with his Hustler and had no problem.


What I find funny is after saying how great his Hustler was, he has two brand new 2011 models listed on Craigslist with the same hours (34,37, claims that he is downsizing) as the Bad Boy he now wishes to get rid of. He told me how much he like going from 13 1/2 gallons of gas to only 7 with the diesel on a large job he had. Then in the next sentence he would talk about his diesel, there are many discrepancies in everything he says and does. My Bad Boy Rep told Mr. Smith that he would have to personally see the mower to be able to help me do a buy back which is what has to be done for two reasons 1. the warranty on a Bad Boy does not transfer, and it is their discretion to let me be able to take this mower back and give the next customer a new warranty.


The machine has 37 hours on it, it is not a new machine anymore, if he had asked, before purchasing I mow at home with an AOS mower with the same deck, and I let customers use and borrow it all the time. Almost everything Mr. Smith is saying on Lawnsite is a distorted truth, I feel sorry for Bad Boy and me taking the rap, and you having to listen to it. 2 days after my rep set up an appointment with Mr. Smith to look at his mower, Mr. Smith showed up at my dealership, came straight in to my office while I was on the phone with another rep(very unprofessional), held up his owners manual and keys, and said I am not leaving without all my money returned now or I will get an attorney and sue you. At this point I had no choice, I told him to get an attorney and I would see him in court. At this point I told him I could no longer help him with his mower, as Bad Boy has recommended him to take it to other Bad Boy dealers, Mr. Smith says the next dealer is over an hour away, when there are two other Bad Boy dealers much closer to him than I am. He drove past two other dealers to get to me, boy was that a bad day. Some customers you just wish you had never seen.

The day before he came in demanding a refund (8-11-2011) I put on my regular street clothes with no Bad Boy attire and went to see the local Hustler dealer, and the John Deere dealer, which both dealers know who I am in this area and were more than helpful with information, allowing me to look at at least seven different mowers. As I am designing my own line of mowers, the deck is about the last thing I am still deciding on, so I too wanted to gain some information. I told them the problem I was having, all of them answered the same "These mowers are not designed to cut wet grass, but we know some customers do it" I think that is up to the customer and the quality of cut that he wants. Just because the sprinkler system is on during the night and shuts off at 6 in the morning, 7 am is not a good time to start mowing this property. I'm not sure how long Mr. Smith has been cutting grass, but his stories are all over the place.

Since he has two new Hustlers for sale on craigslist, it makes me wonder how his relationship is with them. There is very little truth in any of the posts that Mr. Smith has made so far, and he is not the kind of customer I like to deal with, but as a good dealer, I was more than willing to take an $1,800 deck that I own, and modify it (at my expense) to try to help my customer. To me I went above and beyond and then had it shoved down my throat with a threat of a lawsuit. I could go on and on, but I think you get the general idea, you can't just buy a mower with no discussion, use it 37 hours, and expect to get a 100% refund like it was a pair of pants from Wal-Mart. I go above and beyond for all of my customers, and keep $35,000 worth of parts in stock for Bad Boy Mowers, I don't use many of them, but I have them available to keep my customers mowing.


P.S. On the brakes (where he calls me an idiot) if you look at the ASNI standards, which is the holy grail for lawn mower safety, for the brake test it clearly says that the manufacturer may burnish the brakes for this test which basically means scuffing the drum and pads because mower brakes are not used as a friction stop, only as a park brake and never get seated under normal conditions.

I think Retrodog has hit the nail on the head, he obviously doesn't want his mower fixed, he just wants his money back.

Sincerely, Ted Corriher


Avast says it has repelled a Trojan Imposter from your website ( Tedbrakes.com ).

retrodog
08-24-2011, 01:17 PM
Lol.....Wow, where did you find some grass that wet around here last month. With the record heat and drought we are having I couldn't find grass that wet even mowing it right after the irrigation cuts off.:)

Lol, my wife posted pics on our facebook, I let the kids play in the yard with water toys for hours and then cut...lol. It was so wet I got the cheetah stuck in my yard.... Had to do the same thing a couple of months ago testing out an outfront zipper. My biggest complaint about my front deck hopper was the handling of the wet grass, I loved the zipper in dry conditions but had to get creative in a short week for wet grass. I even drove around with it on my trailer looking for freshly sprinkled yards, but I guess the guys that mow those yards dont have anything else to do, most said they put heavy fertilizer for free on their yards and turned up the sprinklers, I even called some of my LCOs I had in my phone to see if I could help them mow.... Everything I tried to find to mow was freshly cut, or very little grass to cut...lol.
I cant believe zipper is not talked about more, it was a really nice mower, alot of diamond plate steel, powerfold deck standard, 28hp kawasaki (with an enclosed engine compartment. I could whisper over the motor running), screaming power with the 28hp, I think they run a really high rpm on the blade tip speed (I would guess way more than I am used too, maybe even like 24000 it was sick), the blades were screaming, handles even very overgrown stuff perfectly, easy fold out design, waay simplier to work on than a hopper, and not to mention a 61" front deck for $9999 was sweet, their 54" was $7999 in the front deck with a 25hp kawasaki. Custom powdercoated any color for $300, 5 year parts and labor warranty on everything, I was really blown away by the mower. I thought it was a little rough (rep said they have a suspension option now, blow out on the front of the deck was bad (rep said they have an adjustable lip option to fix), and the controls were very touchy (rep said they offer steering dampners for an option). With those three options they have a near perfect front deck. No striping, but everything looked manicured that I mowed, I mean everything even grass taller than the mower...lol, I would go with the dual tail wheel option too because the middle wheel left a strange looking mark in the yard.. I told him to come back with one for my to try with those options, and he has him a huckleberry for sure....

nolanjim
08-24-2011, 02:01 PM
Good post Ted. Good to know two sides of a story and retro even gives you a nice recommendation. For a company to stay in business they must he honest and have good customer relations, that is why I think you done all you could for the customer. He should have sold it back to you when he had the chance. Print all this out and if he hires and lawyer and takes you to court, they will know who is lying.
Posted via Mobile Device

LibertyFarmLandscaping
08-24-2011, 02:24 PM
Lol, my wife posted pics on our facebook, I let the kids play in the yard with water toys for hours and then cut...lol. It was so wet I got the cheetah stuck in my yard.... Had to do the same thing a couple of months ago testing out an outfront zipper. My biggest complaint about my front deck hopper was the handling of the wet grass, I loved the zipper in dry conditions but had to get creative in a short week for wet grass. I even drove around with it on my trailer looking for freshly sprinkled yards, but I guess the guys that mow those yards dont have anything else to do, most said they put heavy fertilizer for free on their yards and turned up the sprinklers, I even called some of my LCOs I had in my phone to see if I could help them mow.... Everything I tried to find to mow was freshly cut, or very little grass to cut...lol.
I cant believe zipper is not talked about more, it was a really nice mower, alot of diamond plate steel, powerfold deck standard, 28hp kawasaki (with an enclosed engine compartment. I could whisper over the motor running), screaming power with the 28hp, I think they run a really high rpm on the blade tip speed (I would guess way more than I am used too, maybe even like 24000 it was sick), the blades were screaming, handles even very overgrown stuff perfectly, easy fold out design, waay simplier to work on than a hopper, and not to mention a 61" front deck for $9999 was sweet, their 54" was $7999 in the front deck with a 25hp kawasaki. Custom powdercoated any color for $300, 5 year parts and labor warranty on everything, I was really blown away by the mower. I thought it was a little rough (rep said they have a suspension option now, blow out on the front of the deck was bad (rep said they have an adjustable lip option to fix), and the controls were very touchy (rep said they offer steering dampners for an option). With those three options they have a near perfect front deck. No striping, but everything looked manicured that I mowed, I mean everything even grass taller than the mower...lol, I would go with the dual tail wheel option too because the middle wheel left a strange looking mark in the yard.. I told him to come back with one for my to try with those options, and he has him a huckleberry for sure....

Sounds very interesting.

MOHUSTLER
08-24-2011, 02:27 PM
Hello Ted, As informationial as your post was. I dont think it was the most profesonal manner to discuss customer to business relations directly on here for the whole world to see. And to post a copy of his invoice is personal information between you and the customer. I can understand your frustrations as a delaer, but this is not the place to respond to your customer.

That being said, I appriciate the response you have given and there is allways 2 sides to the story. I have been frustrated with customers as well and wanted to tell them to get an attourney. But thats not the profesonal manner to handle the situation. Surely as a BB dealer you have means to contact them and have them help with the issue?

Anyways best of luck to you and to MR smith on the matter and hope one side can come to a meeting point on the matter.

garth71
08-24-2011, 03:04 PM
One month ago bought 2 Bad Boy 28 hp diesel mowers. Have tried many mowers before deciding on these 2, liked the ride and decent cut. Problems started after one week, deck bearing went out, paint chipping off, hydraulic leak, bolts on exhaust guard vibrated off, and after 30 days went to get on mower and the deck won't move up or down. What to do? I like the mowers except for the problems. Called bad boy said some things might be fixed under warranty but would sell me a can of spray paint for 13.99. Instead of working tomorrow I will be driving 70 miles to dealer to get issues fixed. Hope this is not an ongoing problem especially for the price you pay. A little unhappy right now so venting since I paid for NEW equipment so I wouldn't have to work on equipment all the time. Anyone else with these issues?? More reviews to come good or bad. :cry:

Cole Hog - 2 bad boy 28 hp Diesel
Dodge Cummins Diesel
Kawasaki Weedeaters
Kawasaki Stick Edger
Redman Blower

I have a 2009 AOS 35 hp Diesel with 72 inch cut. We looked at lots of mowers and really like the bad boy. The only problem we are having is that we have to replace drive belts about every 50 hours at about $100 each. We have taken it to two different dealers 2 times each for a fix. They canít seem to fix it. I have been told by both dealers that it is a poor belt design. I have talked with 2 other guys that are having the same problems one is running the diesel and the other was running the big gas engine. Those are the only guys I know that are running the high HP machines but both dealers have indicated that they are having problems with belts. The regional rep stopped returning my calls shortly after the warranty ran out. A friend of ours that runs a mowing business was going to buy bad boy machines but after the problems we have had he wrote letters to the regional rep and the reply was that I should contact the rep, however he wonít answer our calls. Needless to say my friend has purchased 2 exmarts instead.
Retrodog has given me some things to try to correct the problem, I wish he was my dealer. We will try these when we can get some shop time on the machine. My next machine will be an exmart or John Deere. I donít have the time or money to spend on new equipment to keep it running.:cry:

Andre

smithfabinc
08-24-2011, 03:43 PM
Hello Ted, As informationial as your post was. I dont think it was the most profesonal manner to discuss customer to business relations directly on here for the whole world to see. And to post a copy of his invoice is personal information between you and the customer. I can understand your frustrations as a delaer, but this is not the place to respond to your customer.

That being said, I appriciate the response you have given and there is allways 2 sides to the story. I have been frustrated with customers as well and wanted to tell them to get an attourney. But thats not the profesonal manner to handle the situation. Surely as a BB dealer you have means to contact them and have them help with the issue?

Anyways best of luck to you and to MR smith on the matter and hope one side can come to a meeting point on the matter.

Theres his side, my side and what really happened. The Invoice he posted looks nothing like the invoice that I have for the mower. Mine clearly states who I bought it from, and it WAS NOT his online store. Also, evryone that mows grass for a living has to mow from time to time when there is dew on the grass, but for everybody ealse that manufactures a mower, they dont seem to have a problem. Another false statement is that I drove by two other bad boy dealers to get to his shop..... false, look at a dealer search on bad boys website and look at where salisbury is in relation to other dealers. The only thing he said that was right was that I did....key word did, have 1 hustler super Z and a trimstar walk behind on craigslist. If he told the rest of the story, he would tell you that it also came with a 16ft trailer, and 30 customers to go with it. Yes, we did downsize, and the landscape group that bought the equipment and customers is happy. I kept our church contracts, and the customers that I wanted to keep doing work for. We did, at one time own a hustler Z diesel, and that was my reason for wanting another diesel. I like saving money on fuel. I believed the BS about that this was a better value, and I personally asked about the cut quality of this machine before I bought it, and was told it was great. I relied on the dealers advice when I told him what I was going to be using the mower for. Its no where near great, Wet or dry. Also, burnishing brake linings is done with the same brake lining material, not a grinder disk. ANSI standards doesnt appprove of a grinder being used to burnish brake drums or linings. Also, there was a failure to mention that we came to the dealership the week after we bought the mower, and the week after that, and the week after that to discuss problems with the machine, and all he wanted to do was make some phone calls. Also, we didnt spend 11g's to be a guinea pig and to have someone who clearly doesnt know anything about mowing nice lawns hack up our mower. And as far as the last time we went to the dealership, that was after we were put off another 4 days waiting on him to make a phone call. At that time, it was more than appropriate to ask for a refund, especially when you have the dealer AND the factory saying they dont know what to do to make it provide nicer cuts and discharge without clumping, and not to mention the mechanical problems. Its more than a loose wire, or something that just didnt get tight.

smithfabinc
08-24-2011, 03:57 PM
The only thing I didn't point out is that the factory has one, offered to meet you at a diferent dealership to resolve problems (because you don't get along with your local obviously), send you parts to your house for free, and then to top it off, offered to come to your house to evaluate your mower (immediatly after their personal preplanned vacation, which I noticed most of the reps take this time of year).
It just seems like you don't really want it fixed, or the situation resolved. A the next dealer is too far B you don't like the idea of the parts coming to your house for free C You don't like waiting till labor day.
This whole situation is so simple, check the wire on your temp guage (prolly is loose at the place it plugs in), tighten your brake cable a little, if the idler arm is bent....replace it, your belts are covered for 90 days, so you havent had to pay for a belt if it did break because of the bent arm, and finally on the exhaust cover, either throw it in the scrap metal pile, or put the bolts back in it with locktite. If you are mowing wet tall grass, just plan on double cutting until you figue out what blades work best for the clumping issue. I know its scary to have issues right out of the box on your new equipment, but as I tell everyone that purchases equipment, if you are gonna have unusual issues, its usually during the break in period, after that you are usually good to go.. I have mowed on alot of mowers, and all mowers clump in wet tall grass to some degree (yes even on a Velocity plus, mowed on a cheetah in lots of situations last month). I do admit the 61" deck does handle the grass better than the 60", but its not a failure of the machine, simply an opinion of cut quality.
I have seen motors lock up in less than 3 hours (4 now), thats what a warranty is for to fix something like that, protects the consumer and the biz.
Just curious, under NC law, what would you actually be sueing for (or under what grounds). If its a long shot, I would be extremely worried about a countersue for defamation.
Here is just one case I found the poster simply posted anonymously that people in the company were liars, and the company won.
http://blog.mlive.com/annarbornews/2008/08/company_files_defamation_lawsu.html
Not trying to be a dick or anything, just noticing from a distance that they are trying to work with you to resolve your issues anyway they can... I don't think anyone has refused to fix your mower for you, the day that comes, then you have every right as a consumer to sue away.

The factory bringing me another one isnt going to fix the problem that I relied on a dealers knowledge of the machine I was looking to purchase. I asked him about cut quality, how it discharges, and all the stuff thats important to leave a good job, and he told me a bunch of bs just to make the sale. Thats the problem. I have all the false info documented, and a paper trail a mile long on this whole deal. After giving them ample time to correct the problem, its time to go a different route. Of the 4 times we had it back to the dealership, they only worked on it 1 time, and that was for the park brake issue. When the factory tells me that I bought it from the dealer, and thats who I need to handle it through, thats what I will do. Its funny because the invoice he is posting IS NOT the invoice. I guess I need to post all three of our copies so you guys can see the real one.

Michael J. Donovan
08-24-2011, 03:58 PM
time to wrap this one up...some things that were posted need, and should, be discussed in a private setting and not here on the site

thanks