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5.0
09-28-2011, 03:32 PM
How do you guys tell a customer that you will no longer be servicing their system?

We have some slow-payers & crappy systems that we are looking to thin from the herd, but are concerned about negative backlash...

FIMCO-MEISTER
09-28-2011, 03:46 PM
Tell them you are making a commitment to water conservation and will not work on there system unless they agree to an overhaul at some exorbitant price. Make yourself obsolete to bad customers either through a bid they wont accept or fixing their system to a level they no longer need you. There are ways you can price suck azz customers away.
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DanaMac
09-28-2011, 04:13 PM
I am truthful and blunt about it.
Just a few brief statements I told customers earlier this year:

I'm sorry ma'am, but we do not have enough customers concentrated in your area of town, and we are eliminating that part of town due to high fuel costs and lost time due to driving there as it is on the outskirts of town.

I'm sorry sir, but due to your continued slow and late payments, as well as making partial payments without asking first, we can no longer work for you. We do appreciate your prior business.

Thanks for calling, but we are no longer taking on rental homes. Since the decision maker cannot be on site for approving repairs, it makes it difficult to get the work done. We don't want to make multiple trips to the home.

The work you want us to do does not fit our business model. This system is beyond poorly installed, and does not meet building codes. Unless you will allow us to bring it up to industry standards, I have no interest in working on this system.

AI Inc
09-28-2011, 04:44 PM
" a business relationship is like any relationship, there has to be something in it for both parties. When doing business with you , there never seems to be anything in it for me"

SoCalLandscapeMgmt
09-28-2011, 06:15 PM
Or my favorite line that I often use when terminating a client...... "After serious consideration we no longer feel that it is in our best interest to maintain our business relationship with you".

It's a polite way of saying F___ You!

jvanvliet
09-28-2011, 06:31 PM
I usually just tell them that I am unable to help meet their goals and then I recomend a competitor I don't like.

RussellB
09-28-2011, 06:34 PM
Why not just raise your rate $10 for the headache. Maybe they will decide to find someone else so you wouldn't have to worry about dumping them.
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DanaMac
09-28-2011, 06:37 PM
Why not just raise your rate $10 for the headache. Maybe they will decide to find someone else so you wouldn't have to worry about dumping them.
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The headache is not worth $10. Rarely $100. They can ruin a day, your mood, your schedule, and productivity. Best to move on to the people that appreciate your work.

You don't want all the work, just the good work.

RussellB
09-28-2011, 06:38 PM
The headache is not worth $10. Rarely $100. They can ruin a day, your mood, your schedule, and productivity. Best to move on to the people that appreciate your work.

You don't want all the work, just the good work. I re read the topic and I concur with you.
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Lite Headed
09-28-2011, 07:44 PM
My favorite..."Our business relationship has matured" :laugh: