View Full Version : Ridiculous customer

12-09-2011, 09:44 AM
Has anyone had or currently have clients who just plain and simply refuse to sign a renewal but expect you to have 2 guys spend 2 days at their house installing their decor??

I have a customer that is simply driving me nuts. The renewal was sent in September, multiple times via email as well as snail mail, again in October and once again in November.

To this date as of 5 minutes ago, when are decorations getting installed?

Once again, still no signed agreement, and now required by new insurance company due to electrical being specified for projects to issue coverage if God forbid an issue arose, accountant having to try to account for product used, - got taken severely last year for about 10k with nothing to produce for records of sale - did three projects on hand shake word of mouth agreement.

Totally amazes me at how intensely difficult it appears to be for people that obviously have great jobs, so they must be educated, can not seem to comprehend simply signing a piece of paper and sending it back.

God I can not wait for this year to be over!!!!!

12-09-2011, 03:08 PM
It gets even better now. The renewal finally gets sent back, and they decide they are going to cross out the price I sent them and put the projected cost there - "as per last years estimate." ARE YOU KIDDING ME!?!?!?!?!?!?!?!?!?!

There decorations are now located in their driveway, awaiting their installation by someone willing to pay them to put them up, not gonna be this guy.

12-09-2011, 03:16 PM
Lol. Another reason why we love this business ! Lol and most people think we are just the ignorant lawn guy
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12-09-2011, 05:16 PM
You ain't kidding there. That is a part of the reason I now only do referral and commercial landscape projects. Just totally blows my mind, still really super pissed off.

12-09-2011, 06:12 PM
There decorations are now located in their driveway, awaiting their installation by someone willing to pay them to put them up, not gonna be this guy.

wish you had taken a picture of this...

12-09-2011, 06:59 PM
You know, I really thought about it, but just wanted to leave before I had to deal with one of them. I can get a bit hot tempered so God only knows what would have come out of my mouth, chances are it would have been really something that would have left someone speechless. I tend to be one of the guys that get straight to the point with no beating around the bush so to speak.

David Gretzmier
12-10-2011, 10:41 AM
not trying to be the bad guy here, but did you give them an estimate last year of what it would cost this year? in writing? is that where they got their number to write down and cross out yours? or did they just make up a number?

12-10-2011, 10:57 AM
I had that happen to me ...3mil house on the water..they had a simple set up..they had a very reasonable rate to install this year..and they were trying to knock it down 250...when I said I would be doing it for free by the time we are put it up/take down.."well can you do it for that?"..lol..and no we did not....

Patriot Services
12-10-2011, 11:09 AM
This is why I never got into the decoration side. Too many people want to be Clark Griswold for free. Ladder and roof work cost. I've had customers ask to borrow my ladders to put their decorations up. Mmm....no. "Well as long as your here could you just put up a couple strings of icicles, it'll only take a few minutes?" Mmmmm.....hell no!:usflag:

12-10-2011, 05:59 PM
No what I gave them Dave was the cost of the lights without the tree they wanted me to do. We ended up doing the tree last year and agreed that the cost of the lights, leads etc would be carried over to this year - go figure 800k house with the little girl in the window watching me with tears coming down her face because Mommy said they couldn't afford it this year.

The price for this year was 900 and change, they felt it should be done for 500 and change. 2 guys 2 days and all ladder on the house.

12-10-2011, 06:06 PM
To Patriot Services, most people are very happy when you do their projects, and they do not mind paying you for doing them. We have one we will finish tomorrow, 3 trees to do, a total of about 6 hours or so and 900. The reason we didn't finish today, the snow mother nature sent us the other day was melting like crazy and I got soaked, sun went down and I became an icicle. With the exception of the previous thread I have going, I have great people I deal with. Just like anything else, you will get the one who is just a boil that you can not get settled.

You can make good money, you just have to find the correct people. I am in the process of researching becoming part of Christmas Decor, as I want to make sure my clients have the best possible LED when we totally switch in the next year or to, and I need a few things that I am not sure they provide either. What I really need is marketing and sales training.

12-11-2011, 03:41 AM
Two guys for one 16 man hour day alone should exceed $900. How much $$ product are the tightwads going to have filling up their garage?

12-11-2011, 06:17 AM
1 48 MN Wreath with 18" bow
400 lf clear c-9
10 set ls series clear

12-11-2011, 06:24 AM
I did the project only to have a strong presence in the neighborhood. Then of course there was the my boss wants to do xyz, and then I got the beating on the tree last year, stupid softy I am.

Then the project was supposed to be paparpit and shingle tabs, save time on the rehang and removal, then nope not allowing that, then the wreath had to be hung with vinyl dressed cable, then the additional outlets that we supposed to be installed never happened, so here i am putting this whole thing together and pulling 12.7 amps through one outlet.

Then the renewals all went out in September, email and snail mail, again in October, and final in the beginning of November. THen I get an email after they admit to finally getting the contract, they want a 2 year contract. Sure, they want a 2 year at the price they want to dictate. THen I get an email the other morning - keep in mind still no renewal, do you want us as a customer or not. Really, really, you have still yet to send me the renewal contract that you have had for how long, and you are going to try laying this on me????

SO then he tells me it will be sent in that morning, sure it was, with my price crossed out, theirs hand written in and then their initials. MY response, in the truck, to the shop, to their house, and then home. Guess they made the decision for me. Thankfully I talked to the guy that used to do their driveway when we were doing the neighbors house, and he warned me of this type of game.

12-11-2011, 08:20 AM
I wouldn't even look back. These are not the kind of customers you want. It seems like you have already come to this conclusion anyway but as far as I'm concerned I would be done with them completely even if they wanted to pay the full price again.

12-11-2011, 08:35 AM
They could offer 10k and it would still be no. For me principal is huge, I operate on integrity, that's how I was raised.

Honestly while dealing with this I got to the point I didn't want to do any lighting anymore, just got fed up. After all was said and done, we started a rehang yesterday which I will finish this am, and found myself enjoying it again. 2 story house no bucket truck access, and really muddy due to having a new well put in last week, but still enjoyed it, even being soaked with the snow run off from the roof. LOL

The past few years i have really run in to some winners, try to help people out and you get scr$wed. THat happened 3 times last year, not any more.

turf hokie
12-11-2011, 08:47 AM
Oh. We all have them or have had them. I type this as i sit in a customers.living room waiting.for my guys to get here. sunday morning 730. The same house we had a full crew at on thanksgiving day. and not a thankyou yet. just more expectations....
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12-11-2011, 04:17 PM
I couldn't even imagine messing with lights up north. I'm from Maine but live in Texas now. I can easily imagine showing up in January and finding everything frozen solid, trying to dry everything out, trying to keep my storage boxes dry, and the joy of having to use bare hand with temps in the teens or worse.

I don't mind the cold when your dressed for skiing, snowmobiling, cross country skiing, ice hockey, or sledding down a monster hill. If you active and dressed with some Hot Chilies it doesn't matter if it's 0 F.

Here in the Austin area it's about 60 F today. Got to love it. I have a low tolerance for a-hole ball busting customers. No matter how many times you go the extra mile in good faith it's never going to be far enough. You'd love to tell them to go F themselves but you know you have to bite your tongue.

12-11-2011, 05:03 PM
Yup, that is why I am grateful I was able to just drop the cases and wrath off and not deal with them, I do the neighbors house and we have been asked about other for next year.

The temp, yup it sucks!! Last year was just horrible. We didn't get out of the 20's most of the time we were installing and the wind was just relentless. I jad one day last year, I was installing 4 wreaths, 4's so no big deal, it took 8 hours. By the time they were in position my fingers felt like they wee going to explode, back to warm up, then up and fluff then back to warm up, then finally the bow. It was just horrible. That SOB neve rpaid until August, he;s another, no paper no work. His wreaths are in the trailer. Still havent heard back from him.

As of right now, we are done except for my house. Still mulling over what I want to do. Something different I have had blizzard LL for the past couple years, not a house that supports them well. Gonna do something w c-9 just not sure what yet.

12-16-2011, 09:59 AM
We already had the local Starbucks on our lawn maintenance program and offered to do their install for FREE last year just to be used as advertising on our local restaurant row. We planned on using some left over links, garland and a wreath.......for FREE. When we talked to the owner we were told it wasn't in their budget. We again explain to the owner it would be done for FREE and again we were told it wasn't in their budget. ?????

12-16-2011, 11:50 AM
Here is a real twist. Get an email form her claim ing that I didn;t give her back her c-7 LED; really, I HAVE NEVER USES THEM!!!!!

OK, so the email goes back telling her that, then I get another one, she wants to know if she signs a contract for $1200 if I will do the install.

HMMMM, first you jerk me around with the renewal, then you try to reprice me to what you want to pay, then you accuse me of not returning something which you NEVER HAD, then you essentially beg me to come and do the reinstall, let me think about this a minute


The audacity of some people is just amazing.

AMazing how people with money think

Patriot Services
12-16-2011, 12:25 PM
Obviuosly nobody else will deal with her either.
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DA Quality Lawn & YS
12-16-2011, 03:48 PM
Would you reconsider for triple the price:)

12-16-2011, 08:12 PM
I would not do it for 10k to be honest. To be called a thief is the same as a liar. I do not know which one is worse.

The only reason I was willing to continue to deal with her pathetic bs last week was thinking of her daughter. Well, their is a line and she crossed it. I guess Mommy should get one hell of a strong ladder and get climbing.