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View Full Version : Best Strategy for RETENTION during a buyout


jd28619
02-21-2012, 06:35 PM
I'm in the midst of buying out a mowing route and was curious what others have found to be the most beneficial way to retain as many clients as possible.

Initially, the seller has agreed to mow the route once with me to make me familiar with everything. The seller will also introduce me to all of the clients (most of which are clients of 7 years of his) in the short future afterwards before turning them over to me for good.

Any ideas here that y'all have found to be the most effective?

ecurbthims
02-21-2012, 06:53 PM
do a fantastic job,and you will have no problems .

32vld
02-21-2012, 07:00 PM
I'm in the midst of buying out a mowing route and was curious what others have found to be the most beneficial way to retain as many clients as possible.

Initially, the seller has agreed to mow the route once with me to make me familiar with everything. The seller will also introduce me to all of the clients (most of which are clients of 7 years of his) in the short future afterwards before turning them over to me for good.

Any ideas here that y'all have found to be the most effective?

How about a non compete clause where he will not start another buisness for 5 years that will complete against you.

Then make sale price based on that you will only pay the full agreed on price if the customers stay with you for the whole season. If not work out a prorated agreement.

Woody82986
02-21-2012, 07:12 PM
Start by making sure you and him talk to each client in person to let them know about the change and assure them that the transition will be smooth and seamless. Make sure they have all the new contact information for you. That's the absolute best way to ensure they understand what is going on and are in agreement with keeping their business with you. As far as making sure you C.Y.A. when you actually hand over money, make sure there is recourse available to you in the event that a client changes their mind for any other reason than crappy work.