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jbell36
07-07-2012, 09:36 AM
I have come across this thought many times, especially on new installs...Do you guys prefer to install the controller on the inside, like the garage, or on the outside?...To me the outside makes more sense so the customer never has to be home for you to do anything...Is there a reason why most are installed inside?

FIMCO-MEISTER
07-07-2012, 09:44 AM
Convenience for the customer and access to an outlet. Every controller I installed went inside the garage. Just the way it was done in Dallas. In blowout country I can see the reasoning to install outside.

Duekster
07-07-2012, 09:46 AM
In Residential in our area, again DFW the SOP is in the Garage for the reasons stated above. No hard wire or weather proof plug wit covers

mitchgo
07-07-2012, 09:56 AM
Just depends on whats more feasable.. On our installs were about 50/50 inside/outside.

On existing clients of other systems about 95% of controllers are in garages up here

KrayzKajun
07-07-2012, 09:59 AM
I prefer outside, for ease of adjustments for me etc...

90% of my customers have their controllers outside, it really helps especially when you notice a leak and the customer is at work etc..

bcg
07-07-2012, 12:11 PM
Most here are in the garage but if I do a new install, I put it outside by the A/C, where there is always a plug. Easier for me to maintain since nobody needs to be home.

Mike Leary
07-07-2012, 02:07 PM
Outdoors whenever I could, much easier to service. My guys serviced a system with an indoor clock where we had the garage combination when they were away. What the client did not tell me, was the silent alarm was connected to the garage back door, so ten minutes into the winterize, they hear the words, "freeze, turkey."

jbell36
07-07-2012, 11:08 PM
good to hear...i always wondered why most were installed inside, other than if there is no option for power supply outside...we are definitely in blowout country, i always forget we have all kinds of climates on here...to me it would make much more sense for the controller to be on the outside, especially here, for any and everything...some customers want you to do EVERYTHING from simply setting the time to repair to blowouts...i absolutely hate always having to coordinate with the customer

1idejim
07-08-2012, 07:41 PM
Outside hardwired to a dedicated circuit.
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Mike Leary
07-08-2012, 07:48 PM
Outside hardwired to a dedicated circuit.

And bypass the GFI, install a on-off switch in a water-proof enclosure.

Irrigation Contractor
07-08-2012, 07:49 PM
good to hear...i always wondered why most were installed inside, other than if there is no option for power supply outside...we are definitely in blowout country, i always forget we have all kinds of climates on here...to me it would make much more sense for the controller to be on the outside, especially here, for any and everything...some customers want you to do EVERYTHING from simply setting the time to repair to blowouts...i absolutely hate always having to coordinate with the customer

Having to constantly set appointments usually costs me money to the point where we are going to charge an appointment fee. We always try to do appointments on the first stop of each technicians schedule, otherwise we give them a 3 hour window.

Way to many unknowns are in the schedule each day, so we had to either have the guys kill some time or they were late. Maybe it is just me or maybe not, but we have always had trouble with appointments.

I tell the customers that complain over the window, that even huge corporations like Comcast give a time frame. About 50% of the time, the customer is either late or a now show. In the past I have billed the no call / no show to the customer and they always blew a gasket not wanting to pay, but hell I am having to pay my guys and we were there on time as schedule per the homeowners request.

Mike Leary
07-08-2012, 08:08 PM
Screw them; you have no way to know exactly what time you're going to arrive. Why,indeed, does Mom and Dad need to be wringing their hands in the driveway waiting for the sprinkler truck? Cripes, we're not the ice-cream guy.
I've been fired from a couple of sites because the hubby thought, "you just showed up when you damn well felt like it." True.

1idejim
07-08-2012, 08:18 PM
And bypass the GFI, install a on-off switch in a water-proof enclosure.

if you are going that far install a subpanel with gfci near the controller for a few dollars more
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Kiril
07-08-2012, 09:08 PM
Hell, why not just call for a new service pull.

greendoctor
07-08-2012, 09:15 PM
Screw them; you have no way to know exactly what time you're going to arrive. Why,indeed, does Mom and Dad need to be wringing their hands in the driveway waiting for the sprinkler truck? Cripes, we're not the ice-cream guy.
I've been fired from a couple of sites because the hubby thought, "you just showed up when you damn well felt like it." True.

People with that kind of attitude deserve the service they get. Imagine if "hubby" was getting his hair cut and the stylist just shaved his entire head because there was not enough time to do it right, next "appointment" was in 1 minute. My actual issue is when a customer wants to micromanage. If they truly knew, why call a pro?

Kiril
07-08-2012, 09:46 PM
My actual issue is when a customer wants to micromanage. If they truly knew, why call a pro?

Because they are paying you to do a job for them. If you don't like the conditions of the job you are free to walk.

Mike Leary
07-08-2012, 09:51 PM
Because they are paying you to do a job for them. If you don't like the conditions of the job you are free to walk.

Yup. One of the slimeball kids stole one of my cone markers last night, what will I do?

greendoctor
07-08-2012, 09:54 PM
Because they are paying you to do a job for them. If you don't like the conditions of the job you are free to walk.

Walk I do. If they need so much control, they do not need me or other pros. My job is not to kiss anyone's A$$. What a fired customer asks for, goes there.

Mike Leary
07-08-2012, 10:14 PM
Walk I do. If they need so much control, they do not need me or other pros. My job is not to kiss anyone's A$$. What a fired customer asks for, goes there.

I had a cool office phone in the day that gave the number of the caller. A buddy with the phone company got me a reverse phone book, so I could see where the cold call was located. Amazing the number of my "self-bailed" clients forgot and called me again for service. How many do you think I responded to?

grassman177
07-08-2012, 10:17 PM
i prefer outside for all reasons. most customers dont touch them anyhow, other than to shut off due to rain etc.

greendoctor
07-08-2012, 10:17 PM
They can find others who are better at kissing A$$, than irrigation or landscape management.

greendoctor
07-08-2012, 10:19 PM
i prefer outside for all reasons. most customers dont touch them anyhow, other than to shut off due to rain etc.

The ones that would like to shut them off due to rain need a rain sensor installed on their outdoor mount controller. I do not care for people to touch their controller because of rain. It has happened more than once that someone shut down and forgot to turn back on. Meanwhile, they went out of town for two weeks. Very bad in a place that rains less than 20 inches per year.

AI Inc
07-09-2012, 05:31 AM
Been doing em outside for about 8 yrs now. Wish I started doing em 18 yrs ago.

grassman177
07-09-2012, 07:40 AM
I know green doc, but most are good with it.
Posted via Mobile Device

Kiril
07-09-2012, 09:42 AM
Walk I do. If they need so much control, they do not need me or other pros. My job is not to kiss anyone's A$$. What a fired customer asks for, goes there.

GD, it is not about kissing ass, it is about providing a service to a paying client. If they have certain expectations and requirements, then it is your job to follow them, this is what you are getting paid for after all.

I have many clients that were initially demanding and micromanaged everything. After time they learned to listen to me and trust my judgment, and are now some of my best clients nearly 2 decades later.

FIMCO-MEISTER
07-09-2012, 06:27 PM
If a micro manager knows what the hell he's talking about I can live with that. If the MM is a money/time whiner I can't deal with that. My attitude is they need to learn to become good customers.
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greendoctor
07-10-2012, 03:10 AM
If a micro manager knows what the hell he's talking about I can live with that. If the MM is a money/time whiner I can't deal with that. My attitude is they need to learn to become good customers.
Posted via Mobile Device

If the MM does not know what he is talking about and just making life hard, he had better knock it off fast. I will accommodate quite a bit from people, however that ends under the above circumstances. I can deal with picky, perfectionist people because I am cut from the same cloth. Rules are to let me do what I need to do unhindered by money or issues not related to horticulture. Trust. Either someone trusts me or they would be happier dealing with someone else because I will not entertain paranoia. A common issue in my state is security of the property. If I am locked out of the property or important parts of the property such as garages/rooms where the controller is mounted, that is not my problem. It becomes the client's problem in a New York second.