View Full Version : Lost an account after 25+ years

David Haggerty
06-27-2003, 09:49 AM
Had the "circle" since my son was in diapers. He's 29 now.
It's a 1.19 acre circle of trees and grass surrounded by "upscale" houses. (Upscale for Wilmington)
They'd never upgrade. Wouldn't prune a limb. Limbs down to the ground. Each of the 13 houses own a little piece. So the association could never agree on anything.
I'm glad to see them go.

What's a long term client for all of you?


06-27-2003, 10:09 AM
That is incredible to have an account for over 25 years! I have had some of the same clients to for over 6 years but that is nothing compared to you.


06-27-2003, 10:14 AM
I have two that are now in their 22nd season. Both have moved, one of them has moved twice, and I mow his second house still for those owners.

This is the same guy that in 1984 ran over my brand new AGWAY weed wacker (bottom engine !) with his car that I had sitting in his flower garden. :rolleyes:

Him or I will never forget that day!

06-27-2003, 03:32 PM

You didn't look that old Tommy. :D

06-27-2003, 06:59 PM
I still have four customers frm 23 yrs. ago.
and 14 for over 20 yrs.

Steve, Greenview Lawn Service Inc.

06-27-2003, 07:10 PM
We have a number of the same customers we started with 9 years ago. And a couple of them I have never met in all those years. Wouldn't know them if I passed them on the street. Oh well, as long as the checks keep coming, who cares?

06-27-2003, 07:18 PM
I have several accounts ive been doing for 10 years now. A few have moved over the years and ive continued to maintain there new home.

Bunton Guy
06-27-2003, 08:09 PM
I have 4 from 1994 2 from 1996. I have only lost 7 customers over the course of the years since 1994..1 from a dissagrement and the rest from moving out of state or to a condo.

Green Goblin
06-27-2003, 09:33 PM
here's a question for you long term guys... what did you start the price of their yards at, and what do you do them for now?

Bunton Guy
06-27-2003, 10:41 PM
All same exact price! it will kill you but they like it. I have had a few raise it on me which is nice!

David Haggerty
06-27-2003, 11:02 PM
The lawn I wrote about I started in 1976 ? for $25/cut.
Their last bill was for $50/cut. Same thing all along.
Adjusted for inflation I'm earning less money than when I started.
I should have dropped them years ago.

06-27-2003, 11:43 PM
We have one that we have had for 16 years, that's the longest. We were still doing it for the same price in 2002 as we were in 1987 :eek: We increased it 5 dollars last year so we wouldn't lose money, just break even ;) We suck at raising prices :D

06-28-2003, 12:16 AM
longest one right now going for us is 9 years.

06-28-2003, 12:30 AM
Most back when I started were $15 to $20 per cut. I had a few $18 as I like that a few of them just handed me a 20 and said keep the change.

Now they're up to $40 and $45

A lot of my customers have passed away or went into retirement homes or down to Florida, etc.

I've NEVER lost a lawn that I didn't want to loose. And many times (1/2 the time ) I get the new people that move in. I always tell the old client NOT to mention what I was charging them, as I like to just tell the new customer that I'll charge you the same as the old owner (white lie, but always works!)

06-28-2003, 01:10 AM
Just dumped a customer I had for 16 years. It was time. She became more bitchy, and I became less tolerant.

Bunton Guy
06-28-2003, 09:14 AM
Whats funny is one of my customers that I have had for 9 years still thinks that I JUST cut grass...when I started I only cut grass and now being full service sometimes she will need shrubs trimmed and she will ask do I do that???? even though I have done it in the past she cant beleive that I trim shrubs to!

06-28-2003, 12:17 PM
I still have the very first customer that signed with me when I had my lawn tractor 8.5 years ago. I can see having them for many years to come. Nice people, he is an accountant and doesn't want to cut the front and sides. He does the backyard himself. Great customers.

David Haggerty
06-28-2003, 09:57 PM
Originally posted by LAWNS AND MOWER
Just dumped a customer I had for 16 years. It was time. She became more bitchy, and I became less tolerant.

That's a classic post.

I laughed right out loud.
I guess it reminded me of a marriage I was in at one time.:D

Originally posted by Bunton Guy
Whats funny is one of my customers that I have had for 9 years still thinks that I JUST cut grass...

I've had customers like that too. (The one posted above was one)
It seems like customers are quick to change LCO's in search of additional services while declining your offers to upgrade services.
Factories are especially notorious for this. It seems they decide what your capabilities are and it's tough to shake off that prejudice.