PDA

View Full Version : Charge extra for ovewrgrown laws?


JR Lawns
08-14-2003, 01:08 PM
Do you all charge extra of you show up to a new customer only to find their lawn has not been mowed in weeks and is REALLY tall? This hppened to me the other day, and it took me a lot longer to mow..

GeorgiaGrassMan
08-14-2003, 02:00 PM
I do now. When I first got started, I had a couple of customers who had not edged in years. Not only did it take longer than normal to edge, but in a couple of cases, I had to use a shovel to pick up and haul off big hunks of grass (slod almost). Since shovels don't have motors, I'd really rather not use them - especially for free.

There is a temptation to just eat the extra time that the first service takes, but there are two problems with that approach. First, you could get it looking nice and the customer might decide that it would be easy for them to take over from there and drop you. Second, it tells a new customer that you will do things for free. They need to understand from the beginning that things which take longer than the normal service will cost more than the normal price. If you don’t get the business because you tell them that the first service will cost more, you don’t want that customer any way. By the way, I don’t charge more for the first visit if the lawn is in good shape – only if they need “remedial” service.

Team Gopher
08-14-2003, 02:04 PM
Hi JR Lawns,


"Do you all charge extra of you show up to a new customer only to find their lawn has not been mowed in weeks and is REALLY tall? "

Some of our Gopher users do charge extra for such a situation. I have even heard that some put this in their contract with the customer.

DUSTYCEDAR
08-14-2003, 03:08 PM
charge them for the extra time. tell them the price up front

stevo22
08-15-2003, 01:29 AM
i always always always charge extra for poor edges, high grass...why not you will be there longer to shape it up...i too have had to shovel edged grass off of concrete...i usually charge at least 10-20 more just to do that...high grass at least 5-12more dollars...$30 dollar yord becomes 50-60 depending how bad it is in shape...i completely explain this when talking to the customer before the work is started...

J&R
08-15-2003, 01:49 AM
Always charge more. Remember it puts more strain on your mower and your back to make those yards look great

crawdad
08-15-2003, 07:52 AM
If you wait twice as long to fill the gas tank of your truck, doesn't it cost more? If you only buy groceries once a month instead of weekly, doesn't it cost more? Then why do people expect that they can get a lawn guy to cut tall weeds for the same price as regular maintenance cuts?
I have to go to a lawn today, an every-other weeker, that should be weekly, especially this year with all the rain we've been having. They cancelled last Thursday (I'm told to call first before mowing, every time, as the guy is sick). Then they called this Wednesday, expecting me to drop everything and rush up to Bristol and cut their yard. It's out of my way, as I only have one yard in Bristol. Waddaya bet, they'll expect it done for regular price. I'll knock on the door, and give them a price. I told them last year, that if they let it go too tall, I would do this, and they were pretty good after that about letting me keep to my schedule. I have only met the wife, she blames her husband. "I know, but he said..."
I don't know what sickness this guy has, that sometimes it's ok to come over, and sometimes not. Last Thursday, he didn't use the sickness excuse, he said it was too wet. It would have been easier to cut wet than three weeks growth will be. As wet as it has been this year, it should be cut weekly.
I'm just gonna say, "Mow Money" payup
Crawdad

Hawkeye5
08-15-2003, 07:59 AM
Perhaps he has a case of brown bottle flu? Can't take the noise from the equipment!

crawdad
08-15-2003, 08:08 AM
He's fixin to have a case of "Mow it yerself!" I'm going over there today to "bobbygedd" him. Pay up, buddy, I'm sweating my balls off!
Crawdad ;)

twins_lawn_care
08-15-2003, 11:09 AM
I'd definitely agree you need to charge additional.
We do on an initial time of servicing the lawn to bring it up to a "normal" condition. The customers have had no objection due to the fact it looks 10 times better with it edged and trimmed correctly. So long as the customers can see why they are getting charged extra, they never seem to have a problem with paying extra.
You should always charge for what you do, that is the only way to survive.

GLAN
08-15-2003, 08:02 PM
Don't you feel you should be paid more?


What ever you answer to that question is the answer. It's not a trick question..............;)

mikedyar
08-16-2003, 12:14 AM
i took on 4 jobs for this one guy and gave him a good price because hes the kind to generate more business for me and after i gave the price he says he only wants them mowed every three weeks so how can i tell him now that i need to charge more because the grass is alot thicker

crawdad
08-16-2003, 06:47 AM
Originally posted by mikedyar
i took on 4 jobs for this one guy and gave him a good price because hes the kind to generate more business for me and after i gave the price he says he only wants them mowed every three weeks so how can i tell him now that i need to charge more because the grass is alot thicker

Oh, he used the old "I can get you more work" thing to get a better price? That's an old one. Maybe he will, maybe not. You're gonna have to tell him the price you gave was for a normal mowing, and from now on, ask new customers about frequency of mowing before giving a price. Bush hogging costs more, as you may have to use a different machine.
I went to a job yesterday, an every other weeker that cancelled last week. With all of the rain this year, this lawn is overgrown after two weeks. I knew it'd be bad yesterday. I got there, after everyone else was caught up, and wow, it was tall. Knocked on door, told them that it was going to be an extra 20 dollars today, and that with all the rain this year, it should be getting cut weekly. This is the lawn I mentioned in an earlier post on this thread, the "sick" guy. I was talking to his wife, she said "I'll have to ask him," I said, that I would wait. In other words, nothing gets unloaded until we are straight on a price. She said "He said go ahead, " and as I'm talking to her, he's muttering in the other room, just out of clear hearing. So I start cutting, and while I'm out back, making my pass around the whole place, they leave as they sometimes do, so he doesn't have to smell those nasty fumes. I see the envelope in the front door, so, after cutting a diagonal across the front yard, I stop and get the envelope. I usually don't look for payment until I'm done, but his muttering makes me wonder if he shorted me. If so, I'm gonna shove the money under the door and leave. Well, full payment was there, and I mowed everything twice. First I pulled the signs off my truck. I don't want to be known as the guy who will mow once a month. This is the next customer I am fireing, I think. My Scag was not happy, bush-hogging this mess. I'm gonna tel them that there is a guy in the newspaper that advertises bush-hogging with a farm tractor.
Crawdad


Crawdad