PDA

View Full Version : Customer Perks what do you do for em?


landscaper3
10-07-2000, 10:04 PM
We personaly give out Christmas card out to all of our accounts, Residential and commercial. We also provide referal programs, Mostly residential. I would like to here what your company does for there customers?

stick9
10-08-2000, 12:52 AM
We cut their grass.

stick-nINE

KirbysLawn
10-08-2000, 01:14 AM
Stick9, they pay you, not really a "perk".

I send all customers a Christmas card. I also try to do a small favor if I get a signed referal. One customer refered me to a family down the street, I installed 12 bales of pineneedles for him for free as a thank you.

stick9
10-08-2000, 01:26 AM
Kirby, thanks for the enlightenment.

Believe me, if you saw the kind of job we do, you would understand. It's a perk just to have us cut. People should just give us their money, and if they're lucky, we'd cut it.

stICK-NINE

[Edited by stick9 on 10-08-2000 at 05:30 AM]

excel25
10-08-2000, 06:51 AM
All customers get christmas cards and a poinsettia

stick9
10-08-2000, 12:57 PM
hey excel ..

I'm guessing you have under 20 customers? If we did that, it would cost an arm and a leg!

STICK-nINe

LoneStarLawn
10-08-2000, 01:05 PM
Those costs in turn makes money...nice gestures always seem to lead to more accounts...plus those are right offs.

CandJ
10-08-2000, 02:06 PM
If empty garbage cans are out front, I'll put them back by the garage or somewhere near where I know the customer keeps them. Also put the newspaper on the front porch. Just small stuff like that that doesn't take much time but pays dividends in the end.

MIDSOUTH
10-08-2000, 03:55 PM
i'm gonna send out christmas cards this year,i'll do a couple of things for some select few accounts for free(small things that is)but i have learned the more freebees you do,the more things people will want done free-so i try to not do many freebees.

Chuck Sinclair
10-08-2000, 04:02 PM
Thank You letter for signing up with us Xmas card for all customers if i do sprinkler repairs or any work out of the normal lawn maintenance they get a thank you card.

Gotta to keep them happy if it wernt for them there would be no us!:)

dhicks
10-08-2000, 04:07 PM
Depending on the account, the last cut of the season is free.

curlawngreen
10-08-2000, 04:16 PM
I accept the Christmas bonus.

lawrence stone
10-08-2000, 05:22 PM
Cuban cigars and a gift certificate for a massage and spa treatment.

Stinger
10-08-2000, 06:45 PM
If we get a new client via referral then we give the referring client a free cut. At Christmas time we send out cards thanking all our clients for their business and include one or two poinsettias depending upon the $$$ spent with us that year. Also our newsletter has a monthly drawing for those that pay their bill before the 15th of each month. Past prizes have been 1x free lawn maint, 2 bags of granular fertlizer applied, 2 flats of color installed, and etc.

cos
10-08-2000, 07:09 PM
I had frisbees made up with my logo on them and gave them out to new customers. If I am in a rare mood, I will give them with proposals. They only cost about 1.50 a piece. A small price to pay for thoughtfulness. I Kinda like the poinsetta idea. Your customer retention is probably really high, but stick is right, that does get expensive I would assume.

Scraper
10-09-2000, 09:30 AM
Probably best to send not a "Christmas Card", but rather a "Happy Holidays" card as you may not know the religious background of your customer. I would probably be offended if someone gave me a "Happy Hannakuh" card as I'm not Jewish. Just something to think about.

Greenkeepers
10-09-2000, 10:27 AM
Hey All-

We send out "Happy Holiday, Seasons Greetings" cards to all of our clients. As Scraper said, in the days of political correctness we can't offend anyone. For our good customers we will throw in some small service throughout the year just to show our appreciation. Little things make a big difference.

Mike
Greenkeepers

chrisbolte
10-09-2000, 12:57 PM
Giving a customers a little extra thanks goes a long way. Most accounts are around $500 or so you cant tell me $5 is too much. That 1%!!! Tohave a customer for life for 1% is extreamily cheap!

curlawngreen
10-09-2000, 03:06 PM
Buy the plant
Plant the plant
Babysit the plant.
You killed my plant.
You go down the road.
Not many of the forced to bloom plants make it.