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View Full Version : you, are a very nasty man!


bobbygedd
01-07-2004, 04:36 PM
i usually don't give out useful advice, but this time, i am. DON'T be nice to people, DON'T cut any breaks, IF you even have to as much as bend over to move a barbie doll out of the way, CHARGE extra for it! (personally, i'd just run it over). i picked up a new client late in the season. grasscutting only. did 3 or 4 cuts, and that was it. i asked her if she wanted leaf cleanup, she said no. well, as i expected, i got a call from her late in october, "can u clean my leaves, it's such a mess?" i said sure, but, i don't know how much of a "mess" there is, so i can't give you a price on the phone. i'll be by to do the nieghbors on wednesday, i'll look at it then. she says she won't be home wednesday, i'm like, well.....ummmm, if you want me to do it, i'll charge accordingly, do u want us also through the rest of the leaf season? she says yes. so, i went, did the work,called (on her answering machine) and told her it would be $75, every two weeks, for 3 weeks( and believe me, this was a gift).couldnt seem to contact her , always got the machine. she called my machine, tells me that's entirely too much money, she don't want us to do it. so, i call her back(got machine again) told her $225 for the leaf season is a GREAT PRICE for that size property, and if she doesn't want us, that's fine, but you owe me $75!!! never heard from her. well, yesterday, i was going through my non payers, and made a few phone calls. she was one of them. told her to send check, told her she was late, told her i did the work more than two months ago, and i need my money. i just now got a phone call from her: " is this bob? bob, this is mrs. smith. what is your problem? i'm not sending a check, if you want your money, you come and get it. i never agreed to that price, you did the work unauthorized, but i will pay you. come and get your money, my boyfriend wants to meet you face to face. also, you have a very bad attitude, and you are a nasty, nasty man." so, i finish my last sip of beer, and say, "will that be all? or would you like to insult me some more?" she says, "you are rude, and nasty!" i said, "how would you treat someone who was trying to steal your money? tell your boyfriend to have my money ready when i get there, you have wasted enough of my time, i'll be there tommorow at 5:30. " CLICK!!!! talk about nerve, b@lls, and just outright being in the wrong. see what happens when you cut someone a break? that job could easily have been 4 bills for the season. no breaks, no favors, no mr. niceguy. you only get boned in the end!

Turfdude
01-07-2004, 04:42 PM
Please let us know how this one turns out. I can see the storyline already....:D

rodfather
01-07-2004, 05:00 PM
Originally posted by Turfdude
Please let us know how this one turns out. I can see the storyline already....:D


bob, storyline or headline???

AL Inc
01-07-2004, 05:01 PM
I feel a funny story coming on.....Lllllllllllllets get ready to rrrrrrrrrrumbllllllle!!!!! Bobby, let us know how this turns out, hope you get your money.
Unfortunately, it takes me all winter to get all of my money. I'm a homeowner too and I wouldn't dream about not paying someone who did work at my house. If I have a problem with the work, I speak to them about it calmly, and resolve the problem.
I do see a a lot of truth in what you say, some of the most successful guys I know are like pit bulls when it comes to collecting money. They won't let go and don't give up until they're paid.

General Grounds
01-07-2004, 06:15 PM
:blob3: bobby, need so back-up, i HATE people that pull that crap, i had a thread last week "when good customers go bad", take a look. tony

mtdman
01-07-2004, 06:31 PM
This is why I don't do any work until I tell the person the price and get a confirmation.

:D

bobbygedd
01-07-2004, 07:02 PM
tony, no back up needed, but, i saw your thread last week, and was the first to reply. well, maybe some back up ....can u dig a 6 ft hole, like real fast?

proenterprises
01-07-2004, 07:11 PM
bobby-
I here where you are coming from on this one bobby. I have had a lady pulling the same crap with he this past spring season. I dont know what it is--but their seems to be a trend with people protesting clean-up bills. I just dont think people actually realize how much work goes into cleanup their leaves.

As far as this "you come here and get your money". I wouldnt worry about her "boyfriend". However, be professional when you go to collect and dotn get into a pissing match with either of them and DO NOT GO INSIDE THE HOUSE. god forbid somthing happened to us-75.00 is not worth putting your life in danger.

Good luck bobby, and let us know how it turns out.

bobbygedd
01-07-2004, 07:16 PM
oh, hey pro, i'm down with that. i will bring a friend, and i WILL NOT go inside the house. her saying, "my boyfriend wants to meet with you" is to me a threat. but , like i will be proffesional, i just want my dough. and i aint takin no sh!t .

Potomac Lawns Inc.
01-07-2004, 07:52 PM
just have your friend bring a video camarea and sit in the truck and tape while yo go up to the door

olderthandirt
01-07-2004, 08:29 PM
Bobby what a joke, her boyfriend? what the imaginary one that could'nt mow her lawn or do her leaves? tack on the late charge and the gas for wear & tear on the ol truck to pick up the cash.Tape recorder hidden in the pocket and just turn it on when its to your benefit. Or provoke the boyfriend let him crack you one and then sue for 50k and settle for 25k thats a whole lot of leaves!!!

Mac

impactlandscaping
01-07-2004, 10:30 PM
Hey Bobby, I'm with Mac, he always has the right answers....I don't have a dump truck full of leaves like in the fall, but I have a dump truck full of Dogwood trees and junipers..Let me know which driveway to dump it in if things go bad<a href='http://www.smileycentral.com/?partner=ZSzeb008' target='_blank'><img src='http://smileys.smileycentral.com/cat/12/12_7_19.gif' border=0></a>:D

the scaper
01-08-2004, 01:12 AM
Originally posted by bobbygedd
come and get your money, my boyfriend wants to meet you face to face the scaper would A: stick 45 in shoulder holster. B: go pick up check C: take witness. :)

Doster's L & L
01-08-2004, 01:41 AM
Originally posted by olderthandirt
Bobby what a joke, her boyfriend? what the imaginary one that could'nt mow her lawn or do her leaves? tack on the late charge and the gas for wear & tear on the ol truck to pick up the cash.Tape recorder hidden in the pocket and just turn it on when its to your benefit. Or provoke the boyfriend let him crack you one and then sue for 50k and settle for 25k thats a whole lot of leaves!!!

Mac

Sounds good, but if the chick doesn't have $75, she sure doesn't have $25K. Hell, i'd like ol boy to pop me just so i could choke the ******* out. Then when Romeo wakes up, fists are raining down on him. lol Then again, I may get my socks sued off for whippin' dude on his property.

AuburnGuy
01-08-2004, 08:51 AM
My new policy is "No contract, no work." Even for a one time job i still have to have a signature. You can't trust anyone anymore.

bobbygedd
01-08-2004, 09:28 AM
aint it the truth auburn. i try to be a hard azz, never cut breaks, demand certain situations be paid on the spot, contracts for steady clients. BUT, as soon as i let my guard down for half a second, bam, i get messed with. and then, accusing me of being rude. ME, being rude. i told my wife what happened, and she said, "well, honey, the truth is, sometimes u do come across as rude." i said, "shut up! i am not." ah, some people are dilusional i guess

WeatherMan
01-08-2004, 09:30 AM
lol

65hoss
01-08-2004, 09:32 AM
I've had a few that I treated better than fair in the past and it came back to bite me. Next time I'll just run over that barbie. lol.

Kelly's Landscaping
01-08-2004, 01:13 PM
This is why I like having a partner he is a natural born kiss ass a total wuss and that plays well to my customers. And allows me to be myself with out having to act all nice to them. When my partner cannot collect a bill, which is rare he use to do tech support for like 5 years for comp programs so he will talk your ear off but when he does fail. Then an only then do I get involved and I scare the crap out of them basically when I get involved your no longer on my customer list. Its funny how hard my partner triesís to collect, as he knows all to well I wonít be as nice or polite as him.

I remember a few years ago when I use to be a foreman my boss then picked up a nasty lawn brand new house he did some little planting job in it and then signed them for a lawn account the yard was super small and very uneven the deck of the mower even though floating was gouging like mad and the lady always wanted us to cut lower. The entire yard was clover bagging wasnít much of an option if I was to cut as low as she wanted and I allowed my second guy to do the narrow part of the lawn. Why I did the mighty 5 passes in the back yard. Well clover stains sidewalks drive ways and if it does hit the house it sticks. Well we do this for 3 or 4 weeks we even find the teen-age girls next door flirting with us. Next week we go back I have a replacement on my crew and as I pull up the lady comes out all pissed off claiming she had to pay some one else to cut her lawn last week because we didnít cut it low enough which was bullsh*t then she claimed we spent the entire time talking to the girls this was bull too they didnít come out till we loaded our stuff up then she claimed we caused her basement to flood. This whole time my 2 guys are all concerned and are trying to calm her down I have my sunglasses on and never even look up.

After 5 mins she finally shows signs of completing her lecture and I did something that made my guys squirm I final turn to her take my glasses off look in to her soul and in my best James Earl Jones voice I did Thulsa Doom " I wish to speak with you now" in a nice low tone and the reaction was priceless as she just sunk realizing I hadnít listened to a word nor did anything she say mean a thing I couldnít have upset her any more then if I burned her house down. Then I went in to a point-by-point rebuttal and finished with by the way have a nice day your fired. To me while I do want to get paid always sometimes watching a customer run away from you or cower and beg for you to leave them after you have exposed them as a thief and liar is worth more then the money. I have a guy who screwed me out of 385 dollars this year who is afraid to leave his house when Iím on the street and to bad for him I have 10 other homes on his street next door to him its hilarious watching him try to sneak around his vehicles. Does that mean thatís all I got from him ehhehe well I'm not going to incriminate myself on a forum but I am not done by a long shot.

Willis
01-08-2004, 02:34 PM
How you doen? How you doen? Oh i'm doing fine, glad you asked, why just the other day me and a buddy bla,bla,bla.

mbricker
01-08-2004, 03:00 PM
Don't know why, but it does seem that people who found your mowing price acceptable, sudenly think you are the biggest thief in town when you present the leaf removal bill. I have negotiated a couple of these for people who were otherwise good customers. What they didn't realize was I padded the h**l out of bills for other stuff from then on.

But the best thing I came up with: the last lady who didn't want to pay the total (and I didn't care if I kept her or not) I just apologized and said I had completely misunderstood the type of job she was looking for, and told her I would return her leaves that evening after I finished my other work. I would have made good on it too, because I had work that day that would have loaded the trailer to the point of just barely getting the equipment on. And the disposal is always a nuisance regardless of where it gets shoveled off.

She paid, and I never went back.

BravesFan
01-09-2004, 12:11 PM
Well..this has been a pretty non-climactic thread. I know bobby can do better than that.

D

bobbygedd
01-09-2004, 12:37 PM
sorry to dissapoint you guys, but money was collected without incident. showed up promptly at 5:30 pm. knocked on door. boyfriend opened it, and invited me in. i declined, telling him i had the car running. he wasn't rude, he just stated that his girlfriend was upset about the way i spoke to her. he also asked why the price was so high, and why i didn't get an ok from her first. i explained my intention was not to be rude, and i didn't think i was being rude. i didn't get an ok first, simply because we had done work for her in the past, i felt we were on the same level of understanding of what a job should cost, and that $75 for a 2 man crew with equipment, for the amount of time we spent there, was a very, very cheap price, i never dreamed she would object, and i was already there doing the nieghbors, i didn't care to come back the next day to do hers. he said , "i understand", handed me the dough, and i split.

awm
01-09-2004, 12:54 PM
well bobby he showed good sense..
i sympathise with your situation ..
but im warning u.. 99 percent of the people,, u got figured.. that 1 percent will shoot u if there scared.. i know ive been there and felt the bullet in my back all the way down the drive way.. it aint the ones with guts i worry about.. its the scared ,unstable ,shakin ones..theyll kill u bud . jmo