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View Full Version : How do you rate your own work.


kootoomootoo
02-20-2004, 06:04 PM
Only reason I ask is personally I am paranoid. It has to be perfect if you know what I mean but sometimes time and or rain interferes so we might cut corner's here and there. My guys and myself are always saying we do as good as work as anybody even when we do cut corners. Sitting here the last 3 months of snow with no work ahead though you think you suck. Then you get two emails in 2 days who want to add another $10000 in work ea to what you did last year. Anyways how do you rate your own work.

jajwrigh
02-20-2004, 06:07 PM
Are you asking how we determine our quality of work based on customer feedback? When people want similar work done more than once, I guess...I am critical of my work so I make sure to do it right the first time!

WeatherMan
02-20-2004, 06:09 PM
I drive around every afternoon to check on crews work, and the Crew Leaders know if I find something left undone they get $10.00 docked off thier check each time. Nobodys work is perfect but I like to think are jobs are damn near close.

rodfather
02-20-2004, 06:20 PM
Originally posted by WeatherMan
I drive around every afternoon to check on crews work, and the Crew Leaders know if I find something left undone they get $10.00 docked off thier check each time.


How do you get away with this? Do you require them to sign some kind of waiver or agreement? Who stipulates something left "undone" too btw? Curious...is this some kind of Quality Contro Program you have in place?

hole in one lco
02-20-2004, 07:16 PM
If you are the first one they call next time they need something then you know you do good work.

kris
02-20-2004, 07:35 PM
we put out anonymous customer feedback/survey letters to all our customers last year and all but one was very favorable. We are a design/build company that does about 90% high end residential 10% commercial. We are probably near the high end in cost and do quality work.

J&R
02-20-2004, 08:43 PM
I let my customers rate me. This is how. i have over 60% that have keep me for over 10 years. of that 60% 20% of thoses i had 20 years.

LAWNPROzII
02-21-2004, 02:47 AM
WeatherMan, I'm kinda of thinking docking pay is illegal isn't it. Just curious.

mdvaden
02-22-2004, 09:31 PM
I think docking is not illegal if it is handled in a reverse view - a bonus.

Meaning, an employee is "expected" capable of earning $500 a week, but they are only paid $400 per week. They can get a bonus of $10 per week, on each of their, say, 10 properties, if nothing is broken, and all details are accomplished.

If not, they are not docked, but the bonus is withheld.

promower
02-23-2004, 12:00 AM
withholding a bonus is legal, I'm not a lawyer but I dont think docking pay is legal.

Danimal
02-25-2004, 11:26 AM
I'm not sure but I had herd that all you ever have to pay is min. wage. I worked for a very large franchised lcc and they would only pay min. wage on your last check if you didn't stay 90 days or more.

topher924
02-25-2004, 11:29 AM
DOCKING PAY OR HOLDING PAY IS ILLEGAL IF IT WERE ME YOU WOULD PAY ME FOR THE TIME I WORK. YOU SHOULD CONSIDER ANOTHER DICIPLANARY ACTION. MAYBE WRITING THEM UP UNTIL THE ARE TERMINATED

Project Earth, LLC.
03-13-2004, 11:35 PM
It is 100% Illegal to deduct ANY money for ANY reason from someone's payroll check without their consent to do so (and I would make darn sure you have it in writing).


-JC

Meadowbrook
03-14-2004, 12:17 AM
I send out customer surveys, hopefully my copy below will load....

Chris

Meadowbrook
03-14-2004, 12:21 AM
sorry....here it is....

Chris

Meadowbrook
03-14-2004, 12:53 AM
by the way....lemme know what you guys think of my survey form....

Chris

dreisman
03-14-2004, 10:40 AM
It gets to the point and lets you know what your clients expect. BTW you are only 15 20 mile from me in Mechanicsburg.

zedosix
03-14-2004, 10:48 AM
Originally posted by WeatherMan
I drive around every afternoon to check on crews work, and the Crew Leaders know if I find something left undone they get $10.00 docked off thier check each time. Nobodys work is perfect but I like to think are jobs are damn near close.

Ya sure bud. I think your in dreamland.

Meadowbrook
03-15-2004, 08:18 PM
Gettin busy yet? :D Whereabouts in Mechanicsburg are you located? If you ever need a helping hand with anything, just know that I'm here if ya need some help, and I'll help ya out as best as I can.

Chris

Lawntycoon
06-03-2004, 10:52 PM
well? If the crew Leaders have the potential to earn so much money for grading out at 100 % on his/her properties that might work. But is it really effective? Im considering the same idea. just havent put together a solid plan yet ........Anyone?